Showing questions tagged: Show all questions
  • Archived

Create new profile or refresh?

This happens far too often, in the course of 9 months or more frequently. What is going on Firefox? v88.0.1 Windows 10 Constant script errors that freeze whatever progr… (read more)

This happens far too often, in the course of 9 months or more frequently. What is going on Firefox? v88.0.1 Windows 10

Constant script errors that freeze whatever program I am in, regardless of the option I choose - the popup no longer gives me a WAIT or STOP IT. The box comes up that says DON'T ask me about this again.

I do not want to copy passwords, more than anything, should I create a new profile. I do not want to deal with replacing or losing the file. When I attempted to load two other profiles over the last two days, both times FF crashed. I gave up.

I am NOW in Safe Mode and without errors, and it's hard to know which app is causing the problem.

Is there a new addon that will back up Firefox these days?

Suggestions? Seriously, FF seems to be a whole lot more trouble these days than she is worth.

Thank you.

Asked by CiaoBella1 2 years ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

Print preview button is missing with Firefox again.

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method do… (read more)

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method does not work trying to get print preview back. Firefox is my web browser. I am in windows 8.1. Seems like Firefox did some updates again and now I can not get print preview back! WHY DOES NOT FIREFOX LEAVE WILL ENOUGH ALONE WHEN THEY HAVE SOMETHING GOOD? Bring back the old classic print preview button back and leave it. Now how can I get the old print preview button back???? Need help!! Thanks philm

Asked by marschall3 1 year ago

Last reply by paul921 1 year ago

  • Archived

I can't send emails

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with … (read more)

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with all this.

Asked by Ray 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

FFox v92 - Menu Spacing - Bug? (No, not the usual question)

FFox 92 update today. Menu spacing went to double. No shock there. Found the CSS code below for UserChrome.css and set it up. EX. menupopup > menuitem, menupopup &… (read more)

FFox 92 update today. Menu spacing went to double. No shock there. Found the CSS code below for UserChrome.css and set it up.

EX.

menupopup > menuitem, menupopup > menu {
  padding-block: 4px !important;
}
:root {
  --arrowpanel-menuitem-padding: 4px 8px !important;
}

Here's the issue: I want it tighter than 4px. So, I set it down to 2px... eventually dropping it to all 0px settings.

EX:

menupopup > menuitem, menupopup > menu {
  padding-block: 0px !important;
}
:root {
  --arrowpanel-menuitem-padding: 0px 0px !important;
}

But, it doesn't get any smaller than the above 4/8px set up. Bug? Perhaps there's another CSS setting to be tweaked for V 92? I do not have any other CSS for these items elsewhere in my UserChrome file.

Asked by MozzieBob 1 year ago

Last reply by RemySecor 1 year ago

  • Archived

the Bookmarks have a wide distance when listed.

Hello dear Nerds With the last update the Bookmarks have a wide distance when listed. Too wide! I have to scroll down endlessly to find things. Before they were neatly n… (read more)

Hello dear Nerds

With the last update the Bookmarks have a wide distance when listed. Too wide! I have to scroll down endlessly to find things. Before they were neatly narrow and you could see twice as much. Kindly repair this next time please. Or can I do this? Best Ursula Zürich

Asked by Ulla 1 year ago

Last reply by cor-el 1 year ago

  • Archived

PASSWORD MANGER

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1 … (read more)

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

Asked by The Boss 1 year ago

Last reply by cor-el 10 months ago

  • Archived

Frequent Crashes opening a large email 15-20 mb and viewing in rapid succession various emails. No AV software. Partly related to notifications?

We've been using thunderbird for more than 20 years now at work. It has proven itself reliable and production ready. I am sorry to say in the last 5 years or so every up… (read more)

We've been using thunderbird for more than 20 years now at work. It has proven itself reliable and production ready. I am sorry to say in the last 5 years or so every update has been worse than the previous one becoming the least reliable piece of software ever. Constant crashing ie 8-10 times a day, lack of smtp communication with the servers, and other constant issues basically make this unusable.

PLEASE forget about aesthetics and concentrate on reliability.

Asked by nchrysanthou 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Need help restoring prior profile settings

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum: The tab bar, toolbar, and address bar placement in my Firefox Des… (read more)

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

Asked by SUMOsJR 1 year ago

Last reply by Terry 1 year ago

  • Archived

Slow scrolling of account pane on thunderbird 91 and 92b1 [win10]

Hello, I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets sl… (read more)

Hello,

I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets slow and increases cpu usage to 80%+. I have tried disabling indexing and hardware acceleration but these didn't solve the issue. I also installed 92b1 version but the problem continues. On the 78th version there was no issue like this. Here I have attached a gif to represent the problem.


PS.: If you see a 50%+ on the utilization on the taskbar on the beginning it is because I was running a gif recorder to make the above animation. It usually runs between 20 - 30 % but when I am trying to select an account to thunderbird it jumps to 89%.

Asked by Antonios Ntib (und3rd06012) 1 year ago

Last reply by Fabián Rodríguez 1 year ago

  • Archived

Setting up multiple outgoing smtp servers

We have multiple email accounts on an email hosting service. Now using Thunderbird 91.0.3, it doesn't seem to like multiple outgoing servers. TB wants to keep using the p… (read more)

We have multiple email accounts on an email hosting service. Now using Thunderbird 91.0.3, it doesn't seem to like multiple outgoing servers. TB wants to keep using the previous email name(s) outgoing, i.e. "me@mydomain.com" for the next entry. So even though I add an smtp server "you@mydomain.com" TB will automatically make it "me@mydomain. Then in the recipients email, it will show the correct sender email addy, but under correspondents it has the wrong info.

Asked by dave263 1 year ago

Last reply by rebekkah249 1 year ago

  • Archived

Web photo files suddenly being saved as .AVIF files and I cannot change it

For the last 1-2 weeks FF has started saving web photo files as .AVIF files instead of whatever extension the photo actually is online. I cannot find anything in the set… (read more)

For the last 1-2 weeks FF has started saving web photo files as .AVIF files instead of whatever extension the photo actually is online. I cannot find anything in the settings to change this. I am not sure if this was caused by an update, or something I did.

I am using Win 10 64, FF is version 95.0.2 (64-bit)

Anyone have any ideas on how to fix this? Thanks.

Asked by jefftech 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Printed page date (foot note) incorrect.

Date: 10 May 2022 AusEST Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using I… (read more)

Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST


I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

Asked by Harauld 1 year ago

Last reply by Printers Shop 1 year ago

  • Archived

Will installing Firefox Developer Edition interfere with my Firefox installation???

Greetings everyone, Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use. I want to install a backup browse… (read more)

Greetings everyone,

Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use.

I want to install a backup browser that runs the Firefox Engine in case my Firefox browser has a problem.

I searched a lot and I thought installing this would be the best option: https://www.mozilla.org/en-US/firefox/developer/

However, I’m worried that installing the Firefox developer edition will change my Firefox installation…

( :( :(

Asked by Helpless_Quest 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Firefox Unable to play Prime Videos & Netflix Videos

I'm on the latest version of Firefox, and it's unable to play videos on Amazon.com & Netflix.com. Neither did the one before 96.0. I first saw this on Netflix.com an… (read more)

I'm on the latest version of Firefox, and it's unable to play videos on Amazon.com & Netflix.com. Neither did the one before 96.0. I first saw this on Netflix.com and when the tech started asking questions about my operating system, I knew they had pulled a fast one. Now Amazon.com has done the same thing with Firefox. This browser should be hiding the underlying operating system, because it's not necessary. I can use both websites with Chrome and have no issue. The same version of Firefox is on my laptop, but it has no problems because that thing is on Windows 10.

I won't bother with all the nonsense written about troubleshooting, because this is strictly the functionality of those websites peeking under the browser to check the O.S. Firefox needs to fix this hole immediately! You're messing with my money now. Monopolies shouldn't be able to control our hardware like this; they're not paying for any of it.

Oh, my TV is having a problem with the apps, so I was forced to watch videos with my computer instead. My laptop screen is too small and can't have my booming speakers connected to it. My desktop monitor is 34".

Asked by King Ray 1 year ago

Last reply by cor-el 1 year ago

  • Archived

ive just lost all my tabs and settings repeatedly

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from histo… (read more)

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from history as every time i open firefox, a second window opens and then keep cycling thru all the pasty websites i have visited and i cant stop it

Asked by Kevin Borg 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Strange error message received when attempting to send an email

Recently a strange error message has started appearing at the bottom right-hand corner of my screen when I attempt to send many (but not all) emails. It reads as follows:… (read more)

Recently a strange error message has started appearing at the bottom right-hand corner of my screen when I attempt to send many (but not all) emails. It reads as follows:

"Unable to connect to the IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialogue to reduce the number of cashed connections."

The outgoing email is usually not saved in my "Sent" folder either and I have to go through a complicated procedure of manually saving it to a folder I didn't even know existed which is called "Sent-[my email address]" and then transferring the saved email to wherever I want to store it.

What does this mean and what should I do about it and get Thunderbird working normally again?

Asked by larry106 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

After TB update, emails not working correctly

Here is some background information: I have a new computer running Windows 10; it is about half a year old. The most recent version of TB is installed. The problem… (read more)

Here is some background information:

  • I have a new computer running Windows 10; it is about half a year old.
  • The most recent version of TB is installed. The problem started a few days ago.
  • I collect mail from my ISP and also from a hosting company that runs my business web site. I am having problems with the emails from my ISP.

This is not the first time that a TB update caused my emails not to work. The last time it happened, I was using my old computer, which was a Windows 7 machine.

I have checked my POP and SMTP settings (according to the documentation that my ISP provides) and all the settings are correct. Here are the problems:

When I click "Get Mail", I get this prompt: "Sending of user name did not succeed. Mail server [name] responded: Internal server error"

It seems that I can send mail FROM my ISP email addresses, but cannot receive mail sent TO my ISP email addresses. My passwords have not changed.

My ISP will not trouble-shoot Thunderbird because it changes too often to keep up.

I am hoping that this will fix itself with a future TB update, but who knows? That's what happened last time. But updating did not fix it.

By the way, it appears that I no longer have control over whether TB updates. Is that true? I can't find anything in Settings that gives me control. I have already abandoned FireFox because of the weekly updates, I don't want to have to abandon Thunderbird also.

Is it possible that a simple reboot may fix the problem? I haven't tried that yet.

==

Added later: My brother is an engineer who knows more than most technical support people do, and we spent a few hours trouble-shooting the problem. In Gmail, we were able to download my emails by reducing the user name for each email address from aaaaa@bbbbb.com to just aaaaa, but that didn't work in TB. We verified the correct settings, and then we tweaked the settings in different ways, but we couldn't fix the problem in TB. We ended up concluding that TB is probably responsible.

Rebooting my computer didn't work. This definitely started with a TB update, and so TB needs to be fixed.

Is it possible to install an old version of TB that lets me control the updates? If the developers are going to ruin the program with poorly programmed updates, I need to protect myself.

Asked by Purebeads 1 year ago

Last reply by Matt 1 year ago

  • Archived

Thunderbirds

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work … (read more)

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work

Double checked - Name, email address and password by coping them and then pasting them in the boxes. I have one email working from the same supplier. incoming Host outlook.office365.com POP3 Port 995 outgoing Host smtp.office365.com Port 587 IMAP Port 993

Asked by Number 1 1 year ago

Last reply by Stans 1 year ago

  • Archived

Appdata Roaming for Thunderbird exceeds 35 gb

My wife's C; drive is nearly full, and part of the problem is the TB Roaming folder under AppData under Users. On my PC this folder is 16MB, but on my wife's is over 35GB… (read more)

My wife's C; drive is nearly full, and part of the problem is the TB Roaming folder under AppData under Users. On my PC this folder is 16MB, but on my wife's is over 35GB!

How can I reduce the size of this folder?

thanks,

Asked by tkaufman1 6 months ago

Last reply by Wayne Mery 6 months ago