Here is some background information:
I have a new computer running Windows 10; it is about half a year old.
The most recent version of TB is installed. The problem… (read more)
Here is some background information:
- I have a new computer running Windows 10; it is about half a year old.
- The most recent version of TB is installed. The problem started a few days ago.
- I collect mail from my ISP and also from a hosting company that runs my business web site. I am having problems with the emails from my ISP.
This is not the first time that a TB update caused my emails not to work. The last time it happened, I was using my old computer, which was a Windows 7 machine.
I have checked my POP and SMTP settings (according to the documentation that my ISP provides) and all the settings are correct. Here are the problems:
When I click "Get Mail", I get this prompt: "Sending of user name did not succeed. Mail server [name] responded: Internal server error"
It seems that I can send mail FROM my ISP email addresses, but cannot receive mail sent TO my ISP email addresses. My passwords have not changed.
My ISP will not trouble-shoot Thunderbird because it changes too often to keep up.
I am hoping that this will fix itself with a future TB update, but who knows? That's what happened last time. But updating did not fix it.
By the way, it appears that I no longer have control over whether TB updates. Is that true? I can't find anything in Settings that gives me control. I have already abandoned FireFox because of the weekly updates, I don't want to have to abandon Thunderbird also.
Is it possible that a simple reboot may fix the problem? I haven't tried that yet.
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Added later: My brother is an engineer who knows more than most technical support people do, and we spent a few hours trouble-shooting the problem. In Gmail, we were able to download my emails by reducing the user name for each email address from aaaaa@bbbbb.com to just aaaaa, but that didn't work in TB. We verified the correct settings, and then we tweaked the settings in different ways, but we couldn't fix the problem in TB. We ended up concluding that TB is probably responsible.
Rebooting my computer didn't work. This definitely started with a TB update, and so TB needs to be fixed.
Is it possible to install an old version of TB that lets me control the updates? If the developers are going to ruin the program with poorly programmed updates, I need to protect myself.