All Products Support Forum

I am unable to Quit Thunderbird. MacOS Sonoma; TB 115.6.1, Mac Pro 2019. Hang text below:

AdapterDeviceID: 0x66a3 AdapterVendorID: 0x1002 Add-ons: google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3 AvailablePhysicalMemory: 40525901824 AvailableSwapMemory: 1040973824 BackgroundTaskMode: 0 BuildID: 20240105183125 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1705981620 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumRenderers: 0 HeadlessMode: 0 InstallTime: 1705709005 LastStartupWasCrash: 0 MacAvailableMemorySysctl: 94 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1705981506 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 729776128 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 222 ShutdownProgress: xpcom-shutdown-threads ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1705981506 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240105183125","version":"115.6.1","vendor":null,"displayVersion":"115.6.1","platformVersion":"115.6.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":98304,"virtualMaxMB":null,"cpu":{"count":32,"cores":16,"vendor":"GenuineIntel","name":"Intel(R) Xeon(R) W-3245 CPU @ 3.20GHz","family":6,"model":85,"stepping":7,"l2cacheKB":1024,"l3cacheKB":22528,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"23.2.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x66a3","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":5120,"screenHeight":2880,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacPro7,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-US","en-GB"],"appLocales":["en-GB","en-US"],"systemLocales":["en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"GB","layout.css.devPixelsPerPx":"1.5","network.proxy.autoconfig_url":"<user-set>","network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":13599},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18925,"updateDay":18925},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 103079215104 URL: https://www.mozilla.org/en-US/privacy/thunderbird/ UptimeTS: 113.76406045 Version: 115.6.1 XPCOMSpinEventLoopStack: default: nsThread::Shutdown: IMAP useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

I was told to click on the video area to solve a problem with text displaying The solution seemed quite simple But I cannot see any video area on Firefox Version 122 I looked at all the View drop-downs including Toolbars, Sidebar, Zoom, Page Style I tried clicking everywhere but nothing worked Can anyone tell me where it is? or how to get it to display?

I have Windows 10 64-bit professional operating system

Can I upgrade my Thunderbird 115.3.1 from 32 bit to 64 bit?

My Thunderbird has recently automatically updated to V115.3.1 but remains 32 bit. When I go to the Thunderbird download page there doesn't appear to be a choice of version.

In the past, I had followed this post and created the userChrome.css file so that when I have my emails shown in Table View, if one email within a thread is unread, the whole thread is collapsed, but the subject line remains in bold.

With this latest Thunderbird update to version 115.13.1 I have lost the functionality; now the subject line of the collapsed thread shows as underlined. How can I go back to my preferred bold view?

Thanks

HELP HELP HELP Duplicates continue to be generated as of latest Thunderbird Version 115.6.1. Final Solution?? Running on my MacOS Ventura 13.6.3 (22G436). Fully updated and kept as my babe!! Same as my Thunderbird. Using the [**Remove duplicates...**] official tool to fix it, but continues to appear always after some time.

Use a lot of dayly maintenance on my mails, creating _new-folders_ continuously and moving mails depending on subjects as needed. Continuously maintaining, Always _empty-trash_ followed immediately by _compact-folders_ Always try to do weekly backups.

Duplicates Still never ended since so long been reported!! Any way to fix the issue once and forever??

Do not need/want to suffer a complete platform crash on my loved mailer. Would be a complete disaster. Obviously I keep on backing up once per week.

Thanks a million if you try to help, and kudos if you solve it. Take care.

bold text[[italic italic text# Numbered list item|https://www.facebook.com/profile.php?id=61550680854588&mibextid=ZbWKwL]]* Bulleted list item

I've just installed TB 115.6 on my MacBook to see if I like it better than Apple Mail. There is one thing that seems weird to me. Fonts are displayed larger in the Read window than in the Write and Reply windows.

These are my font settings: Default font: Helvetica, size 14 Composition, HTML Style: font: variable width, size: medium

Now if I send an e-mail to myself the font looks larger once I receive the message than what it looked like when I was composing it. And then if I reply to this message the font becomes smaller again in the Reply window.

The font in the Write window has the exact same appearance as in Apple Mail where I also defined Helvetica 14 as the default font. So my suspicion is that the fonts are somehow scaled up in the Read window. But why? And how to change it so that the same font looks the same everywhere?

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

Background:

I regularly work with old modem/router at my work sites. I usually use Firefox on PC to access the management page. Sometimes, I like to check by the sites with only my phones, to mess with the configs in the modem.

I cannot access the local IP address (https://192.168.10.1/) because of the TLS requirement is too high (SSL/TLS 1.3). I need to lower the TLS version inabout:config to 1.1. I couldn't access the about:config on Firefox Android.

I have tapped 5 times on the Firefox logo to enable to Debug page, but changing TLS requirement is NOT there.

Question: Where is the setting for security.tls.version.min in Firefox Android 120.0?

For the last couple of weeks, whenever I access the finance.yahoo.com/ website, my computer slows to a crawl. I run Activity Monitor to show me FF memory usage has surged to 6.5 GB! I cannot just 'quit' FF, have to force quit to regain the memory. No problems with any other website. I am running Mac OS 12.7, 8GB RAM, FF 102.0.1

Any help/suggestions appreciated.

Regards, Peter Donlevy

My thunderbird works okay, but when I select emails from imbox folder to delete it takes too long. I researched to find the problem and the only option I found was to add an exclusion to the profile folder on my windows security antivirus. Now I can select emails from the imbox and delete them without a problem, but my concern is if I will be vulnerable to virus.

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal