Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (read more)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 6 months ago

Answered by conrad 6 months ago

  • Solved

Firefox 9 - 12 not loading any websites or webpages. Versions lower then the ones I just said work perfectly.

Ok, this might be REAAAAALLY weird that i'm talking about a firefox version that was released in 2012. But i really need it on this windows 2000 VM. The problem is firefo… (read more)

Ok, this might be REAAAAALLY weird that i'm talking about a firefox version that was released in 2012. But i really need it on this windows 2000 VM. The problem is firefox 9 - 12 is not loading any websites or webpages. It crashes instantly upon opening them. Versions lower then firefox 9 - 12 work flawlessly. Probably nobody will answer this but it is really important for my VM.

Asked by Owen 5 months ago

Answered by cor-el 5 months ago

  • Solved
  • Archived

Why isn't DuckDuckGo, Startpage, Searx, etc. Default search engine?

Hello SUMO Team! I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manua… (read more)

Hello SUMO Team!

  I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manually add Startpage and others... 

 It just hurts me how a privacy browser has the Google search engine as default after all, most people come to Firefox for privacy and Google is the opposite. Maybe one of the developers can change that?

Thank you so much for trying to help me and Stay Safe!

Asked by Tommy 2 years ago

Answered by McCoy 2 years ago

  • Solved
  • Archived

In Thunderbird cannot open master password settings

I installed Thunderbird in Tiny Core Linux v.10 Everything worked fine, I added two e-mail accounts which both worked well and added the passwords in the master password … (read more)

I installed Thunderbird in Tiny Core Linux v.10 Everything worked fine, I added two e-mail accounts which both worked well and added the passwords in the master password configuration. Next time I opened Thunderbird to check my mail, the application asked for the master password. This failed. I tried to open and check the passwords, but fail to open the master password folder. I am very sure the password is correct. PLEASE NOTE: Tiny Core Linux loads in RAM, as do the applications being opened. It may be possible, when closing the system, the original password was not back-up'ed automatically. How can I delete the master password entry, so I can enter the respective P/W's for the respective accounts, and without having to re-install the application?

Asked by j_gaijin 1 year ago

Answered by j_gaijin 1 year ago

  • Locked
  • Archived

How to set Tabs below address bar Firefox 89

I would like to set the tabs to display below the address bar in Firefox 89 64bit. I believe the setting is in about:config but I can't find it. Firefox does this ever… (read more)

I would like to set the tabs to display below the address bar in Firefox 89 64bit. I believe the setting is in about:config but I can't find it. Firefox does this every so often and I wish they would just have a button to say tabs on top, or tabs below address bar.

Asked by chip4343 1 year ago

Last reply by Chris Ilias 1 year ago

  • Solved
  • Archived

Consistent "Trouble find that site" Errors on Windows 11

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having tro… (read more)

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

  1. I've performed a completely clean uninstall of Firefox and then reinstall
  2. Cleared all browser history/cache
  3. Removed all extensions
  4. Disabled IPv6, HTTPS Over DNS, No Proxy
  5. Ran through Firefox's troubleshooting
  6. Used Firefox Troubleshooting Mode in the Browser
  7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

  • Windows 11 21H2 2200.348
  • Network driver is the latest Win11 edition
  • Firefox 95

Asked by Justin 6 months ago

Answered by Justin 6 months ago

  • Solved
  • Archived

Email backgrounds and text colors have inverted

My Thunderbird updated today, and suddenly all of my emails are showing white text on black backgrounds, except for those incoming emails that have their own color scheme… (read more)

My Thunderbird updated today, and suddenly all of my emails are showing white text on black backgrounds, except for those incoming emails that have their own color schemes. In those cases, the text appears pretty dark against the black background. Changing themes doesn't seem to make a difference. Was there something in the update that made this happen? How do I fix it?

Asked by vahost 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Locked
  • Archived

After updating Mozilla Thunderbird to version 78

After updating Mozilla Thunderbird to version 78, the connection to the mail server was lost, IMAP error the selected authentication method is not suitable, how and what … (read more)

After updating Mozilla Thunderbird to version 78, the connection to the mail server was lost, IMAP error the selected authentication method is not suitable, how and what exactly should be fixed on the server if everything works on the previous version

Asked by mashonskiy 1 year ago

Answered by svlad2009 1 year ago

  • Solved
  • Archived

Weird Scrolling with version 83

Good Morning Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had opene… (read more)

Good Morning

Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had openend the wrong browser...so I went check about:config , and found some values where changed as new default values:

general.smoothScroll.mouseWheel.durationMaxMS 200 general.smoothScroll.mouseWheel.durationMinMS 50

I tought it was me the problem so I installed an older version of Firefox (80.0) in order to compare, and found a normal scrolling and those values:

general.smoothScroll.mouseWheel.durationMaxMS 400 general.smoothScroll.mouseWheel.durationMinMS 200

I think this is a mistake from devs, if i wanted to have horrible scrolling, I could just use Edge instead of Firefox, could you please bring the original scrolling back to Firefox?

Thanks

Asked by Wolfy 1 year ago

Answered by jumpnjil 1 year ago

  • Solved
  • Archived

Firefox 91 no longer remembering frequently used bookmarks

Firefox 91 no longer remembering frequently used bookmarks how can I go back to Firefox 90 keeps updating although update is OFF then all settings and bookmarks are lost … (read more)

Firefox 91 no longer remembering frequently used bookmarks how can I go back to Firefox 90 keeps updating although update is OFF then all settings and bookmarks are lost

Asked by macssam 10 months ago

Answered by FredMcD 10 months ago

  • Solved

open support ticket for firefox browser

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the ca… (read more)

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

Asked by morriv 5 months ago

Answered by morriv 4 months ago

  • Solved
  • Archived

Pulling my hair out trying to increase font size in folder list and main panel list!

I am going around in circles here. I have searched and all the options I have found appear to be out of date or don't work. All I want to do is increase the size of the f… (read more)

I am going around in circles here. I have searched and all the options I have found appear to be out of date or don't work. All I want to do is increase the size of the fonts I see in the left hand folders list and the folders message lists in the main panel. It's far too small for me and everything I have tried makes no difference. Please guide me.

Asked by rafikiphoto 6 months ago

Answered by sfhowes 6 months ago

  • Solved
  • Archived

Firefox update check can't talk to the mothership (likely)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact er… (read more)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact error message.

"Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it."

My suspicion is my network team is blocking my browsers from getting to the Firefox update servers but I don't know how to test it. One of my browsers is 77.0, the other is 77.0.1. Both of them give me the error in the image. Both of them insist I'm on the latest version of Firefox when I use 'Help/About Firefox' to check.

If anyone knows what data I should collect to get this figured out I'd appreciate it.

Thanks

Asked by Tallbek 2 years ago

Answered by Tallbek 2 years ago

  • Solved
  • Archived

No more logins autofilling ?...

Hi, Since the lastest 79.0.5 Firefox for Android version was installed on my mobile phone (Samsung Galaxy Note 4), autofilling connexion fields (logins + passwords) on ev… (read more)

Hi,

Since the lastest 79.0.5 Firefox for Android version was installed on my mobile phone (Samsung Galaxy Note 4), autofilling connexion fields (logins + passwords) on every websites I visit is not possible anymore.

All logins and passwords are still there, and Firefox still maintains the list up to date (if I enter a wrong password for example, FF proposes to update its list). But this list isn't usable anymore for autocompletion.

This page on Mozilla support is not up to date on this purpose, because the switch to activate autofill function has disapeared from this version :

https://support.mozilla.org/en-US/kb/logins-sync-autofill-saving-firefox-preview#w_turn-on-autofill

Here is a screenshot of what I see (french version), and no switch there...

Is it a bug, and how to get it back ? Thank you for your help.

Valerie

Asked by Vdorek 1 year ago

Answered by TyDraniu 1 year ago

  • Locked
  • Archived

Meta mask still not being worked on

The latest firefox upgrade disabled my meta mask wallet, I have no access to my funds until it is activated again for android, firefox claims they are working on it, but … (read more)

The latest firefox upgrade disabled my meta mask wallet, I have no access to my funds until it is activated again for android, firefox claims they are working on it, but I have been through the list of things being worked on and Meta Mask is not one of them, so please get this fixed by 8th November or I stand to lose $$$$$$$, I would also like your legal departments information in case it is not fixed by then. Regards Benedict.

Asked by bencanfixit 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

A chaque connexion je suis obligé de saisir les mots de passe de mes différentes adresses alors que j'ai bien coché la case "utiliser le gestionnaire"

Bonjour, A chaque connexion de Thunderbird, je suis obligé de ressaisir les mots de passe de mes différentes adresses + mot de passe principal alors que j'ai bien coché l… (read more)

Bonjour,

A chaque connexion de Thunderbird, je suis obligé de ressaisir les mots de passe de mes différentes adresses + mot de passe principal alors que j'ai bien coché la case "utiliser le gestionnaire de mot de passe" ...

J'ai tenté une désinstallation de Thunderbird et réinstallation mais cela n'a rien fait.

Je suis sous windows 10.

Merci de votre aide.

Asked by merlette 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

javascript

since the new version of firefox android installed on my tablet it does not recognise about:config to enable javascript, some site wont work without it, how do i enble ja… (read more)

since the new version of firefox android installed on my tablet it does not recognise about:config to enable javascript, some site wont work without it, how do i enble javascript?, thanks, Bryan

Asked by bpurser11 1 year ago

Answered by TyDraniu 1 year ago

  • Locked
  • Archived

Hate new "tabs"

Sorry to rub salt into old wounds but this quote from a 2014 support post expresses my feelings exactly: "What's the point of a 'tab' if there's no tab? Text floating aro… (read more)

Sorry to rub salt into old wounds but this quote from a 2014 support post expresses my feelings exactly:

"What's the point of a 'tab' if there's no tab? Text floating around at the top of the page is not a tab."

Asked by JackieFromNabb 1 year ago

Last reply by Chris Ilias 1 year ago