All Products Support Forum

My laptop locked up and I had to reset windows with the keep personal data option. However, upon restart whilst my documents were visible no Thunderbird mail or local accounts were visible and Thunderbird reverted to a new install screen. I restored windows to a previous version a couple of days older which upon restart reinstated my email accounts but without the passwords, however I cannot find my local folders at all? This is a disaster for me.... Can anyone help please? Thanks Adrian

A new feature of firefox 81 says the pdf viewer can be used to fill out fillable pdf forms now. But when clicking on a field on a pdf form, I get the message "This document contains forms. The filling of form fields is not supported". Is there something I need to enable?

Hi, I noticed that the new release of the Android Firefox browser doesn't support printing (and therefore save to pdf) anymore. Is it a known issue or is there anything that I am missing?

since the new version of firefox android installed on my tablet it does not recognise about:config to enable javascript, some site wont work without it, how do i enble javascript?, thanks, Bryan

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

I have used Firefox as my main browser for years - suddenly I have no sound from the internet. I have tried uninstalling and reinstalling but no sound. plewase for some help.

On screen keyboard not working when using Firefox. It will work with MS Edge, but not Firefox. It flashes then disappears quickly when in Firefox. It worked previously, but a few months ago it quit working.

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Firefox is unable to open large PNG. Tried opening the same PNG in other browsers (IE/Chrome) without any issues. The PNG is being served via webserver.

The initial error message was unable to open the image. I reset and restarted firefox in safe mode and now I see broken image.

I can upload an example image, if needed.

I decided to clear all the cookies along with the browser history. After that I can't get access to my yahoo email. After trying to sing-in I get "a problem loading page" with the following message:

"The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies. "

I' ve tried with IE (bliahhhh!) and there isn't any problem. Could you please provide me some advice? Thank you in advance for your interest.

When i try to update the phone manualy I indicated that there was an error when looking for updates. Besides, the update for marketplace no download, as well there was an error.

I primarily use Firefox as my browser on my newer iMac with mountain lion. I had accidentally deleted some family photos from my desktop and used a recovery tool program to scrub my hard drive for recently deleted images. The program worked very good as I was able to recover my deleted family pictures but I had to go through hundreds of images to find them. In those hundreds of images I went through, I found screenshots of my Firefox activity from banking sessions, to amazon shopping, to google searches. I was stunned. They were only screenshots of Firefox browsing sessions. Hundreds. All taken without my knowledge. I clear my data often on Firefox. Cookies, cache, history, etc. I clear everything. Does anyone know why this is happening and how to stop it? It's definitely a security issue, a lot of the screenshots even showed "sign on" screenshots of banking sessions and amazon user names, email log-ins, etc. I don't know where the screenshots are stored, like I said I used a deleted image recovery program and it doesn't tell you, it just finds files. I scoured my computer looking for jpgs, pngs, etc and couldn't find anything on my own.

win7 Pro. has been running firefox ok. but lately with 25 and now 26, the firefox won't start. I can see firefox is running in task manager. but it just won't pop up. if I download it again and install it, it will run, but every time I reboot the system, it just won't run again. try: reset, safe mode, uninstall & reinstall, new/clean profile, none of those work.

I have downloaded & re-downloaded FLASH, but after I updated my Firefox to 22.0 it no longer recognizes FLASH is installed on my computer. It also keep telling me "Some plugins required by this page have been blocked for your protection." When I check the plugins, the 3 listed are up to date, and the other 3 are marked "research" - which doesn't allow you to update them. I cannot discern that any of those are what is being blocked. When I click on Details, it brings me to a list of "Modules bloqués" and it's all listed in French...which would be great if spoke French or lived in France, but alas California is in the USA. My Java is updated, enabled & not blocked in any way. My Shockwave Flash is disabled & it will not give me the option to Enable it; I also cannot find a way to reinstall it or find a plugin to help me. !@#$%! So frustrating that this new "update" is useless. I hate 22.0.

What do I do now?

Recently yahoo mail wants me to make them my home page I can not see my email until I close it down or agree. This happens every time, I did make it my home page and the message disappeared changed it back to my old home page and the message pops up. Is it firefox or yahoo causing the problem? and how do I stop it without making Yahoo my home page or changing my email.

Windows 7 latest firefox and yahoo.co.uk Regards

Since yesterday (23/11/13), everytime I open a new tab on my desktop, I get the Bing page instead of the firefox tabbed page.

Tried a system restore, still it is there.

How can I get rid of it?

When I open a private browsing window on FF26, a Google.com cookie is placed. This cookie is not removed when finishing private browsing. The cookie is placed before any activities have taken place in either the normal FF window, or the private browsing window. No startpages are set, the windows open with a blank tab.

Where does the cookie come from and how do I permanently get rid of it?

I am unable to access my GlobeInvestor Streaming Quotes (http://finserv.globeinvestor.com/fcclient8/mainframe.htm) via GlobeInvestorGold.com. When I click on the "Tracker" link on the GlobeInvestor Gold website to access my streaming quotes, I get a pop up with an error stating:

Name: fccapp Location: http://finserv.globeinvestor.com Your security settings have blocked an untrusted application from running.

I have restarted Firefox numerous times. I have reset Firefox. I have re-installed Java a few times and I have also updated all plugins. I am running Firefox on my MacBook Pro. If you could provide any assistance, I would greatly appreciate it. Thank you so much in advance.