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How I can safely remove the “SaveFrom.net Helper” bookmark tab which has high jacked my Firefox Bookmarks.

Unfortunately, I downloaded “SaveFrom.net Helper” without reviewing it. Since downloading it I have been receiving a alerts from “McAfee WebAdvisor” about “dangerous pag… (read more)

Unfortunately, I downloaded “SaveFrom.net Helper” without reviewing it.

Since downloading it I have been receiving a alerts from “McAfee WebAdvisor” about “dangerous pages blocked”.

I was able to remove the “SaveFrom.net Helper” add on in Firefox, but am unable to remove the “Savefrom.net Helper” bookmark tab which has high jacked my normal Firefox Bookmarks.

I can no longer easily see my Firefox Bookmarks and have to keep opening the Firefox Application Menu, then select Bookmarks, then select Manage Bookmarks in order to see my bookmarks.

Can you please advise how I can safely remove the “SaveFrom.net Helper” bookmark tab which has high jacked my Firefox Bookmarks.

Asked by Philip47 2 years ago

Answered by Philip47 2 years ago

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Find Bar

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after del… (read more)

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

Asked by rizvi.zainab492 1 year ago

Last reply by cor-el 10 months ago

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Singnatures in Thunderbird

Hi, I have several issues regarding signatures - 1) how do i make a signature consisting of some text as well as an image - i have created my signature in a new email, … (read more)

Hi, I have several issues regarding signatures -

1) how do i make a signature consisting of some text as well as an image - i have created my signature in a new email, saved it as a HTML file and used it as a file for my signature..

2) but when i create a new email - it shows for like a 1 second and then disappears.. doesnt appear in replies or forwards..

3) i tried to instead just use an image as a signature.. again just shows up for 1 second in replies and forwards and disappears..

have set all settings as instructed in the various answers in the forums..

Please assist. Thanks

Asked by Milind Majithia 1 year ago

Last reply by Toad-Hall 1 year ago

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Firefox crashes Pixel 6a

Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. … (read more)

Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. It might've done so anyway without putting it to sleep but I haven't tested leaving the screen on long enough. I noticed that if I was quick enough and force stop the app the phone doesn't reboot, but that window is really short. Maybe 2 seconds or so. Suffice to say force stopping didn't always work since the window is so short. When Firefox freezes other apps and phone functions work normally. It's been ongoing for a while through multiple updates. I see some people have already reported this same issue here. Can Mozilla fix this please? I have uBlock origin addon installed thanks. Also this never happened with my Pixel 3 phone which I was using up until a few months back so maybe it's pixel 6a specific. Alot of people have this same issue with pxiel6a from googling. It can freeze on any site I visit but one example is reddit.

Asked by bluechair 1 year ago

Last reply by talhaateeq95 1 year ago

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Can't send from Comcast

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credential… (read more)

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credentials for my email address on imap,comcast.net. I read the document: Switch from POP to IMAP account > Create the IMAP account. I never saw the window shown on page 3 of the document. The other day I got a message that the IMAP account was already created. I then edited the my SMTP account.

Asked by jeraldasmith 9 months ago

Last reply by jeraldasmith 9 months ago

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Yahoo now comes up on my Firefox browser

With reference to my question just posted, also now when I click on my Firefox browser, the Yahoo search engine seems to take over and it won't let me come out of it. Mar… (read more)

With reference to my question just posted, also now when I click on my Firefox browser, the Yahoo search engine seems to take over and it won't let me come out of it. Mark

Asked by Mark Swan 1 month ago

Answered by Mark Swan 1 month ago

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Changing from POP to IMAP

I currently have Thunderbird set up using POP but would like to change to IMAP to sync with my other devices. If I change from POP to IMAP, a. will that affect the email… (read more)

I currently have Thunderbird set up using POP but would like to change to IMAP to sync with my other devices. If I change from POP to IMAP, a. will that affect the emails that are currently showing in Thunderbird and b. will the emails that are in Thunderbird then appear with my other points of access?

Asked by ThurstonOR 1 year ago

Last reply by margaret3 11 months ago

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Will installing Firefox Developer Edition interfere with my Firefox installation???

Greetings everyone, Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use. I want to install a backup browse… (read more)

Greetings everyone,

Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use.

I want to install a backup browser that runs the Firefox Engine in case my Firefox browser has a problem.

I searched a lot and I thought installing this would be the best option: https://www.mozilla.org/en-US/firefox/developer/

However, I’m worried that installing the Firefox developer edition will change my Firefox installation…

( :( :(

Asked by Helpless_Quest 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Version 102.10.1 has many ways to change font size

In version 102.10.1 I can change the font size of the various Thunderbird panes independently. I've used the layout.css.devPixelsPerPx variable in the Config Editor to g… (read more)

In version 102.10.1 I can change the font size of the various Thunderbird panes independently. I've used the layout.css.devPixelsPerPx variable in the Config Editor to get the menu, folder index, headings, and other fixed parts of the UI to a reasonable size, but the message pane, reply quote, and other parts of the displayed text are way too large. I've tried to use the font size controls in Settings to adjust them, but with little luck.

So, what I would like to see is a concise table showing each font size parameter and exactly which panes and text it applies to. Or, I would like to see written instructions for making the font size the same for all text appearing in Thunderbird, anywhere in Thunderbird.

Or any other answer that is equivalent to these to help me achieve the same font size throughout Thunderbird.

Note: while I can see that some text is too large, I have not verified that a recipient would see text that is too large, since I'm not certain how to test for this, or how to text for both plain text and formatted text. I prefer to send plain text and receive formatted text, if that is relevant.

Asked by David Spector 1 year ago

Last reply by Toad-Hall 1 year ago

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  • Archived

I messed up Thuderbird, can't import old profiles etc

I desperately (sobbing here) need someone to hold my hand and walk me through this!!! I uninstalled the newest version (115) and installed the previous version (102) beca… (read more)

I desperately (sobbing here) need someone to hold my hand and walk me through this!!! I uninstalled the newest version (115) and installed the previous version (102) because of an outgoing mail problem. It gave me a warning that the newer version changed my profiles and it's not compatible so I downloaded the new version again. The import screen doesn't look anything like what it says in the help files. I don't have an option for importing from a previous version.

Please rescue me. I run a nonprofit and I have deadlines and meetings next week that I was supposed to make arrangements for and I've been dealing with this for almost a week.

Asked by flwildlife 1 year ago

Answered by flwildlife 1 year ago

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Thunderbird and Spectrum/charter.net

I have been using Thunderbird for years to access several @charter.net email addresses, lately administrated at Spectrum, which took over Charter. Everything was working… (read more)

I have been using Thunderbird for years to access several @charter.net email addresses, lately administrated at Spectrum, which took over Charter. Everything was working normally until today. I can still receive emails, but when I send, I get an error message asking for a password: "password required for outgoing SMPT server" Manually entering a password in that error message box doesn't help. Spectrum support is not helpful beyond confirming that my email sends and receives normally as long as I access it on their website. Three clues: 1) Spectrum recently announced "new and improved" email. 2) One customer service person described my email addresses as "legacy". 3) My gmail address sends and receives just fine from Thunderbird as usual. Any insights appreciated! Thanks!

Asked by cdierl 12 months ago

Last reply by david 12 months ago

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ensure that each new window work separately and doesn't store cache

I am having some issues and hope to get help from the community when I open a new window and log in to www.somesite.com. and then I open another window[private] and log … (read more)

I am having some issues and hope to get help from the community when I open a new window and log in to www.somesite.com. and then I open another window[private] and log in to www.somesite.com i would prefer that it doesn't get me the login from the first window.

tried changing numerous settings but still i keep getting the same login from the first window.

I've attached a screenshot of how it should look like

Asked by johny dep1 1 year ago

Last reply by zeroknight 1 year ago

Autorefesh Pages

I now have the problem that I am on a large payment page and switch back and forth between FF and another app (to copy payment-relevant data). Unfortunately, FF does a pa… (read more)

I now have the problem that I am on a large payment page and switch back and forth between FF and another app (to copy payment-relevant data). Unfortunately, FF does a page refresh every time it is brought back to the foreground from the background. And all the data already entered is lost! This is a fairly well-known problem with FF on Android! Chromium manages this better and leaves the memory management to Android. Why can't FF do that? Why can't I switch off this feature? I can't edit any relevant websites with the FF. I have to use Chrome for that! Hooray!

Asked by me267 4 months ago

Last reply by Carlos 5 days ago

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New tab "+" missing from tab bar with with 20 tabs or more

After the latest update (117.0 64-bit) I now do not see the '+' sign in the tab bar. I have 40 tabs open (please, no negativity - it's always worked for me), but if I cl… (read more)

After the latest update (117.0 64-bit) I now do not see the '+' sign in the tab bar. I have 40 tabs open (please, no negativity - it's always worked for me), but if I close all of the tabs it reappears. Re-open the original 42 tabs and it's gone again. Close them and it reappears, etc. Now for the fun bit: starting from scratch with a new window - the '+' is there, but open 20 more tabs and it goes.

Asked by trgz 1 year ago

Answered by cor-el 1 year ago

  • Archived

Printed page date (foot note) incorrect.

Date: 10 May 2022 AusEST Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using I… (read more)

Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST


I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

Asked by Harauld 2 years ago

Last reply by Harauld 2 years ago

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YouTube sidebar & comments broken

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, … (read more)

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

Asked by voidxdofficial 1 year ago

Answered by voidxdofficial 1 year ago

  • Archived

Is the latest firefox android update authentic

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android … (read more)

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android app firefox update and its version and reason for the release.

Asked by G Singh 1 year ago

Last reply by Paul 1 year ago

  • Archived

Problem with YouTube in firefox

I found a problem with YouTube in firefox, maybe it's related to my computer. When you open and play a video at 60 fps, and at the same time pulling the mouse, the video … (read more)

I found a problem with YouTube in firefox, maybe it's related to my computer. When you open and play a video at 60 fps, and at the same time pulling the mouse, the video starts to freeze, it seems like the fps drops. Does anyone know how to solve this problem? Maybe someone has encountered it already?

Asked by Антон 1 year ago

Last reply by Антон 1 year ago