All Products Support Forum

Hello everybody, Since the last major update (the address bar can be seen at the bottom of the display since the update), the login to a website via Basic Authentication no longer works if I use the Keepass2Android password manager to enter the password. If I want to log into a website using Basic Authentication with Firefox, the dialog box for entering a username and password appears first. In the Username field, instead of entering the name, I choose the function "Fill in with Keepass2Android". It then switches to the Keepass2Android app and I select an entry there. After the selection, it will switch back to Firefox for Android. The input field for username and password is filled and can only be seen for a fraction of a second before it disappears. However, it is not possible to register without pressing the "OK" button and I cannot access the website. I've already tried every possible setting in both Firefox and Keepass2Android. Unfortunately without success. A new version of Keepass2Android has not been released in the meantime, so that the cause is very likely to be due to the new Firefox version. I'm using a Samsung A50 with Android 10. Thank you in advance for your support. I am at your disposal for questions. regards Michael

I am starting a new thread even though I saw a lot of people are having this issue with the latest vs of Firefox and it was never answered. Just marked as answerd.

I was trying to download a pdf from my banking app which never had an issue before. I get the download failed in the notifications dropdown men. I don't know if it makes any difference but it's always 2 messages and they recur every day. Not sure what It was that I was trying to download this last time but it's still trying to get the file. (pdf) I just want it to stop. I will use Dolphin or something to get files until it is fixed in Firefox. I delete cache, quit, close all tabs etc. I had already tried the uninstall & reinstall to no avail. Whatever it's still trying to get its a pdf also. Note 9 One UI 2.0. Android 10

Hi All,

I want to access ABC News, then change to viewing NBC News, etc. I just want to go from one bookmarked site to another with the least amount of hassle - just like how the desktop version works.

Q #1) With android v81 I tap the menu 3dots, select Bookmarks dropdown, tap on the Bookmark name/URL, it opens but as a new tab (3 steps). I must eventually close this tab >Select tabs icon, tap X to close that tab, then select the tab I just left. This is now SIX STEPS. I just want one open tab and change that URL to other bookmarked sites. I can't find a way to do this, or setting to change.

In the previous version I would I would tap the address bar, it defaulted to viewing Bookmarks tab. I selected a bookmark and the page would open - Done. This was TWO STEPS.

Q #2) BOOKMARK ORDER: "We listened to what features you want...blah blah". Is there a way to reorder bookmarks? Our bookmarks migrated into v81 are not alphabetical, by date saved, by URL, or even in their order from the previous version. This is just odd. Does anyone know the criteria on how v81 reordered bookmarks?

The previous version put new bookmarks at the very bottom of the list. People hated this and asked year after for the ability to rearrange their order. It's a tiny ask, 60 minutes worth of code. Many just don't want to push their highly personal bookmarks through a server (Create account -Sync with PC). To get their list order Android users would remove all bookmarks then add them by one in the order they want, doing this several times a year as the list changes. Mozilla has allowed the reorder of Bookmarks in the desktop version since it's inception. So there's has to be an ulterior motive why they won't allow this with mobile devices.

Hello. I use sync on two devices only, a PC and an android device. Today it has ceased to sync data to and from the android device. It just says "Last sync: never" even after clicking the sync button. The only thing I found online was to not have over 5000 bookmarks (which I don't) and to update Firefox. (I'm on the latest version)

So far I've tried clearing the data of the app, which didn't work so I tried reinstalling it entirely. That also didn't help. I've removed all duplicate devices from my account settings too.

Not sure what more I can do

EDIT:

Fixed itself of course only after I post here. I waited a few hours too..

Password managers (specifically LastPass) do not work with the newest version of Firefox on Android. LastPass support confirmed the problem was with the new Firefox version.

I would like this to be fixed. I really need to be able to use autofill.

Since updating to version 80 Firefox no longer connects through my socks 5 proxy and I cannot find a way to set the proxy settings. Typing about:config in the address bar produces the error message "Cannot Complete Request" etc.

How do I get in contact with anyone for personal support?? I have browsed the webpage abd the internet and am pannicking a bit here. I found an article regarding my problem in the support section, but it doesn't correlate with the settings available on my phone. Please help.

I have a Samsung Galaxy S20 and I want the feature where I can use the Google search bar widget and when I tap the links, they queue in the background in Firefox. I have this setting on my Samsung Galaxy A3 (2017) but can't figure out my new phone to do the same thing. The help page that I can find says that there is an option in settings for this, but i can't find it, it is not where it's described to be.

Why can't I contact someone directly on Firefox for support? I have autism and using support forums really makes my anxiety shoot through the roof. They are great for browsing, but what do you do when the answer or solution isn't there?? I would like to have the option of contacting support instead of writing this post into the void and just hoping for someone out there to maybe have a solution. :'( It's really very stressful.

Hope someone can help me.

Hey I think version 69 still had the 'Recently closed tabs' view, but I cant find it on version 81. I already searched this site and also googled it.

I closed a tab accidentaly that i opened some time ago. So searching through my history won't do it since it was an article of a site where i opened and read like 20 articles, I also cant remember the name of it.

I guess it was removed in favour of a more simplistic UI? If so I would really like the devs to consider adding that back in, I know that there is an option for reopening the tab right after closing it, but it is possible to miss it or your device just bugging/slowing down on you when you do this. This happened a few times to me.

Thanks in advance!

I don't know if this is an issue being encountered by anyone else, but few days ago all of a sudden twitter.com stopped opening on Firefox for Android. I trying disabling all my add-ons and turning of protection as well, nothing.

The windows browser is having no issues at all. But for some reason the android just won't open twitter. Everytime I try I get the error: "Cannot Complete Request

Additional information about this problem or error is currently unavailable."

Tried on a different network and a different mobile browser, all seems to be working. Any ideas?

I want to remove or set my home screen to something else other than the Firefox default.

I've managed to remove everything from the default home screen, which is a start. But I don't want a home screen at all.

Ideally, Firefox would just resume as it was the previous time it opened. That's how it worked until a recent update.

O problema ocorre apenas no Firefox Android quando faço downloads de PDF: é baixado um arquivo de 3k que ao tentar ser aberto por leitor de PDF, diz estar corrompido. Isso ocorre tanto no Firefox Android do telefone Samsung Galaxy S10e, quanto no Tablet Samsung Galaxy Tab S6Lite. No computador os downloads ocorrem automaticamente. Aparentemente isso tem ocorrido apenas em arquivos de internet cujo link disponibiliza "visualizar" no navegador e não download direto. No Computador surgiu disponível a opção "o que fazer quando clicar em links assim", cuja minha opção foi download automático. Nos dispositivos Android esta opção não existe, e acredito que por isso não ocorra o download, mas apenas de um arquivo corrompido de 3k. Não encontrei solução nas resumidas opções de configuração do Firefox Android. Existe alguma solução?

Good afternoon Mozilla team,

Our company is interested in starting a conversation about partnering with Mozilla: is there a process to start that communication? Possibly a contact or someone that can reach back out to us?

Thank you for your assistance.

When visiting some websites such as PornHub, sliding your finger across a video while scrolling down the page can preview the video in some browsers. But on Firefox Android, it seems to show only a lame still-image slideshow for the preview. Is this something I can change? Thanks.