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  • Archived

I got a trojan. I removed or quarantined 421 instances of a Pup variant using Kaspersky, Malwarebytes, and another provider.

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original … (read more)

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original trojan was identified as a Windows Defender Zeus virus.

These were the steps I used:

To remove Zeus Trojan virus, follow these steps: STEP 1: Scan your computer with Kaspersky TDSSKiller STEP 2: Use RKill to stop the Zeus Trojan malicious process STEP 3: Scan your computer with Malwarebytes Anti-Malware to remove Zeus Trojan

As recommended by this site: https://malwaretips.com/blogs/zeus-trojan-virus/

After I restarted neither Windows or Firefox remembers me or anything else at all.

I have lost a bunch of work, data, all my photos, and all my bookmarks.

I have tried to change my password and while I have managed to get Hotmail working I still can't retrieve my Firefox account using my old password or my new password.

It is like my entire hard drive was wiped clean.

Is there any way to recover my Firefox account or any of the missing items?

Asked by Mark57 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox opens on a page (not the homepage), that looks like the control panel with a message at the bottom of the page that says "Windows 10 build is corrupted

My wife runs firefox on a Surface with W10. When she opened it today the homepage looked like the control panel and a message was displayed at the bottom of the page tha… (read more)

My wife runs firefox on a Surface with W10. When she opened it today the homepage looked like the control panel and a message was displayed at the bottom of the page that stated "Windows 10 Build is corrupted....". A dialog box displayed asking for login and password credentials. The only way to get out of this was through task manager. I uninstalled and reinstalled firefox and that seems to be working for now. However, this is the second time in a week that this has happened and I would like to know where it's coming from and ensure that it is removed completely from firefox.

Asked by jevers 3 years ago

Last reply by cor-el 3 years ago

  • Archived

How do I get rid the url redirect to https://yaiphstepanida.org/9081136529040/c44ce05f2d85b8c58bc81a3a3bbfeec9/58067108aca988eb7bd3de77f84d4144.html ?

Hello, I've literally had this problem for years. Periodically I will be redirected to a page which says a critical Firefox update is needed. I believe the URL… (read more)

Hello,

         I've literally had this problem for years.  Periodically I will be redirected to a page which says a critical Firefox update is needed.  I believe the URL changes but the current one is...

https://yaiphstepanida.org/9081136529040/c44ce05f2d85b8c58bc81a3a3bbfeec9/58067108aca988eb7bd3de77f84d4144.html At one point I even stopped using Firefox because of it. I had assumed it was caused by loadeding an addon with a hidden virus since refreshing Mozilla seemed to make it go away. I recently refreshed Firefox and haven't loaded any addons and it still appeared so clearly that is not it. Obviously I did not load the fake update. How do I get rid of it? TempusFugit

Asked by TempusFugit 3 years ago

Last reply by Happy112 3 years ago

  • Archived

Fake Firefox update and patch while using Yahoo.com

I have only experienced this fake update request when using Yahoo.com news/stories. When visiting other sites using Firefox no problems thus far, but this fake malware a… (read more)

I have only experienced this fake update request when using Yahoo.com news/stories. When visiting other sites using Firefox no problems thus far, but this fake malware attempt (see image) occurs when I visit Yahoo.com! I don't take the bait but it pops up almost daily when visiting Yahoo.com, item java script (firefox-patch.js) is always the same but the URL it's coming from changes each time.

Just and FYI to all.

Asked by Nodakman 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

When Firefox loads it sometimes opens a new tab "from Firefox" using robot voice stating comp is infected, says you will disable comp if tab is closed.

When Firefox loads it sometimes opens a new tab "from Firefox" using robot voice stating comp is infected with multiple viruses, says Firefox will be forced to disable co… (read more)

When Firefox loads it sometimes opens a new tab "from Firefox" using robot voice stating comp is infected with multiple viruses, says Firefox will be forced to disable comp if tab is closed ( I close it anyway, cause that's how I roll ). The rest of the time it opens a new tab (or more) for a company or search engine.

Asked by whitingrg 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Please a phone number to speak to someone in firefox....

Unable to navigate my firefox.......checking facebook, cheking finances.......due to the popups and disrupt the screen. There is also a pop up that asks questions......… (read more)

Unable to navigate my firefox.......checking facebook, cheking finances.......due to the popups and disrupt the screen. There is also a pop up that asks questions.......

I am not computor savy and would like to talk to someone directly who can help me.

Asked by bonczak 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How to get rid of "sync-en.exe.bid"?

I have been getting pop-ups blocked by my malware program, however it does not tell me how to get rid of it. It is called sync-en.exe.bid and shows different IP addresse… (read more)

I have been getting pop-ups blocked by my malware program, however it does not tell me how to get rid of it. It is called sync-en.exe.bid and shows different IP addresses each time it is blocked. I researched this problem and found that there are services that will scan your computer for free but charge to remove it. The other resource indicated to remove all "cinemaplus-4.2V29.07" from the add/remove programs; this name did not appear anywhere. How do I find this program and all of it's friends to evict them from my computer?

Asked by SuperVT 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

tech support scam

Do I have a virus or worm? I was using FirefoxESR 52.2.0; had not yet installed the 6/29 update to 52.2.1. I got a large red pop-up window with this text: "Authenticati… (read more)

Do I have a virus or worm? I was using FirefoxESR 52.2.0; had not yet installed the 6/29 update to 52.2.1. I got a large red pop-up window with this text:

"Authentication Required" "http://13-555x00000z4-virus.com is requesting your username and password. The site says: "FIREFOX_CRITICAL_ERROR_0xKB5454800_CALL_HELP_DESK: +1(855)*** (Toll-Free)" and boxes to enter my User Name and Password

I could not close this window with the usual upper-right X, and the rest of my Firefox browser window was dead, could not close it, either. Finally killed Firefox with Task Manager; Ctrl-Alt-Delete. I restarted Firefox but all my previous open windows were there, including the big red window, which still kept me from doing anything until being killed with Task Manager again.

I restarted Firefox with all add-ons disabled, downloaded and installed update 52.2.1, and so far I have only opened this Form Support window.

I thought I was using AVG Free, but I can't find that now; nor is an Internet Exporer link available to try those.

Comments, please!

Oh, attached is my screen grab of the red window, and also attempts to start up my AVG again. I did not attempt to run the suggested "avguix.exe" for fear it would now do something 'bad.'

edit: removed malicious number

Asked by mach0017 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Can Mozilla be hacked, and later distribute Malware in Automatic Updates, as in the recent Petya attack?

Given that this latest Petya malware attack apparently originated in a software company that got hacked, and unknowingly delivered malware in their software updates, how … (read more)

Given that this latest Petya malware attack apparently originated in a software company that got hacked, and unknowingly delivered malware in their software updates, how can we be confident that Mozilla's automatic updates are safe? I have since turned off Automatic Updates with FireFox and Thunderbird, but I would like to know what Mozilla is doing to guarantee that this can't happen with them. If I was out to cause chaos using this method, then Mozilla would be the first company I would think of to get deep worldwide infiltration of my malware. Has NSA already penetrated Mozilla, and if so were those exploits released into the wild along with all the others put out by "Shadow Brokers" recently?

Asked by Jeff_Jenness 3 years ago

Last reply by Richard_Palomer 3 years ago

  • Archived

I believe I was "hacked" by an invitation to open my Firefox browser. Wanted to discuss this and alert you to the problem.

Kaspersky provided a pop-up to say that it could not "guarantee authenticity" of the connectdion...the App was Firefox with a URL of "comet.yahoo.com" and a Reason: "This… (read more)

Kaspersky provided a pop-up to say that it could not "guarantee authenticity" of the connectdion...the App was Firefox with a URL of "comet.yahoo.com" and a Reason: "This certificate or one of he certificates in the chain is not up to date".

Asked by David 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

pop up showed update required it was thru https://theemexodus.net

Was surfing when all of sudden a the screen showed Firefox logo and said download required, but in address bar up top it read: https://theemexodus.net So I am nervous! … (read more)

Was surfing when all of sudden a the screen showed Firefox logo and said download required, but in address bar up top it read: https://theemexodus.net

So I am nervous!

Asked by Ern1 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Malware on refresh

I visited a website on google, the first link that came up caused my AVG anti virus to flag it. However it keeps popping up every now and then whenever I'm refresh a webp… (read more)

I visited a website on google, the first link that came up caused my AVG anti virus to flag it. However it keeps popping up every now and then whenever I'm refresh a webpage. I have scanned using AVG and malware bytes but nothing is found. I tried other browsers and they are fine. Do I have to remove everything on my computer relating to firefox to get rid of it?

The malware link that keeps being detected is www.seo101.net/s101.js but I never went on this link.

Asked by stevetwotheo 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

how do I delete hmyquickconverter.com malware from Firefox on my mac?

Picked up this malware after I deleted a Video downloader software to my MacPro. Went in to "Extensions" and deleted a couple Add-Ons where I thought it may have come fr… (read more)

Picked up this malware after I deleted a Video downloader software to my MacPro. Went in to "Extensions" and deleted a couple Add-Ons where I thought it may have come from. But, still when I "Search" anything, their page/browser comes up even thought I have "Google" as my preferred home page.

Anybody else experienced this? How do I get rid of once and for all?

Asked by ItsAWrapVideo 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

The minimize and adjust window size controls have disappeared leaving only the close X in top right of window

I followed a link to what I thought was a news site. After reading for a few moments, a WARNING message (including a voice message) told me to call a certain number becau… (read more)

I followed a link to what I thought was a news site. After reading for a few moments, a WARNING message (including a voice message) told me to call a certain number because my machine had just downloaded a malicious something. I opened Task Manager and closed the window immediately. I restarted Firefox...the same message immediately came up.

I closed the window and ran a virus and security scan...no issues reported.

I restarted Firefox...the window would not go to full size (it was stuck on about a 2" square size).

I restarted in safe mode. Everything looked fine.

I restarted in full mode and the window was now full size, two of the three control buttons in the top right of the window are gone. I can click on the X and close the window, but I cannot otherwise control size of placement of the window.

Asked by jfodge 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Browser Hijackers.

Of all the browsers I've used, Firefox is my favorite. But it is also by far been the one most prone to browser Hijackers, such as launchpage.org. Why is it so easy for … (read more)

Of all the browsers I've used, Firefox is my favorite. But it is also by far been the one most prone to browser Hijackers, such as launchpage.org.

Why is it so easy for these to install into Firefox without the users permission (as any browser Hijacker naturally does not need) and Firefox simply lets it slide?

In 2017 alone, I've had this issue over 10 times, whereas using Chrome for years, I've not once had this issue (but, I hate chrome for other reasons).

Is there a way to prevent anything installing to Firefox (as in ANYTHING whatsoever, everything I need or will ever need is already installed).

Note: 3rd party packaged apps that install these hijackers, only target Firefox 90% of the time, I have Chrome, Opera, SafeZone and Edge installed on the same PC, and none of these get targeted by these packaged Hijacker/adware software (usually). There is clearly a flaw in Firefox's security as far as I can tell, because it'll target Firefox regardless of where I downloaded/copied any such installers from. (not that installations particularly take not of that, lol)

I just want to know how to prevent anything and everything from being installed into firefox without my permission. I don't care if I can never download another extension ever again.

Asked by BrandonEllis 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashes

It started when I wanted to export my bookmarks to html. it would crash. now it crashes if I ask for options. Something changed my homepage and when I went to my preferre… (read more)

It started when I wanted to export my bookmarks to html. it would crash. now it crashes if I ask for options. Something changed my homepage and when I went to my preferred homepage and attempted to copy the address it crashed. I seem to be able to browse OK. My bookmarks seem to be intact and I can click on different site. but if I try and do anything like do something with my bookmarks or choose options it crashes. I started with 54.01 64 bit and downloaded 55 but it still crashes. My operating system is Windows 7. All my other programs and various browsers are working fine.

Asked by jimrf1 3 years ago

Last reply by cor-el 3 years ago