Showing questions tagged: Show all questions
  • Solved
  • Archived

I just had a screen pop up from Mozilla Firefox. Warning: system may have found viruses on your computer.

It said for help removing virus's, call tech support online free right away 1-888-989-1604. Is this yours first. Wvd.proresync.net/sd/coops-1.2.0.html?u=http%3A%2F%2F114… (read more)

It said for help removing virus's, call tech support online free right away 1-888-989-1604. Is this yours first. Wvd.proresync.net/sd/coops-1.2.0.html?u=http%3A%2F%2F114934url.directdisplayad.com...........ect

Asked by Phenusa 6 years ago

Answered by kbrosnan 6 years ago

  • Solved
  • Archived

Got a recurring pop-up window with firefox logo, pop-ups disabled. some kind of malicious program

Recently some sort of male-ware has been popping up windows when I make a secondary tab or click on a news item or some such. Also getting a small ad video in the lower … (read more)

Recently some sort of male-ware has been popping up windows when I make a secondary tab or click on a news item or some such. Also getting a small ad video in the lower right corner. These appear to happen separately. I followed the steps set forth in your help section. Downloaded Malwarebytes, ran it, still having the problem. Reset computer to a prev date. Still having the problem. Pop-up window comes up with firefox logo in the corner. Takes too long to load, I generally close it before I can see what the heck it really is. Popping up a lot tho and really becoming a problem. Please help. Thank you Tracy Lilly

Asked by jztopaz 6 years ago

Answered by Jackson1442 6 years ago

  • Solved
  • Archived

Firefox crashes

Okay. A few days ago, I suddenly began having issues with Firefox crashing every time I try to save any sort of file. It doesn't matter the type - image, file, etc. I ha… (read more)

Okay. A few days ago, I suddenly began having issues with Firefox crashing every time I try to save any sort of file. It doesn't matter the type - image, file, etc.

I have tried everything I can find in the forums and troubleshooting sections.

I started Firefox in safe mode. Still crashed. I reset it. Still crashed. I rolled back to an earlier version. Still crashed. I deleted Firefox and did a clean install. Still crashed. I have checked for updates on all the plugins/add-ons/extensions. Still crashed. I updated my graphics drivers. Still crashed.

I can't even include a link to the most recent crash report because every time it crashes, I get a message that Firefox had a problem submitting the crash report. I'm out of ideas at this point. I have a lot of extensions installed and enabled, but even fresh from the new reinstall, before I added any of them back, the browser would crash whenever I tried to save anything.

Please help!

Asked by winsomebulldog 5 years ago

Answered by winsomebulldog 5 years ago

  • Solved
  • Archived

Taskeng.exe malware is diverting me from my Firefox homepage to Yahoo and I can't figure out how to delete it.

I have run scans using Norton Security Suite and Microsoft Safety Scan and cannot get rid of the Taskeng.exe malware. My guess is that because it shares the same name as… (read more)

I have run scans using Norton Security Suite and Microsoft Safety Scan and cannot get rid of the Taskeng.exe malware. My guess is that because it shares the same name as a legitimate file, the virus software does not recognize it as malware. I also went on line for suggestions and tried opening the computer in Safe Mode to look for a second file with that name, but it does not appear. The Taskeng.exe malware diverts me from my Firefox homepage to Yahoo which slows Firefox when opening and it slows opening other sites as well. Suggestions?

Asked by dcolton 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

How do i get the SecureWebBHO malware out of FIrefox 33.03

I use Firefox (version 33.03 right now) as my main web browser. Recently, a number of regularly visited sites have started acting strange. I am also getting random pop up… (read more)

I use Firefox (version 33.03 right now) as my main web browser. Recently, a number of regularly visited sites have started acting strange. I am also getting random pop ups telling me that I need to update my video player, or Java version (my version is current). I checked the "add ons" in the control menu, nothing looks out of place (2 nVidia 3D Vision plugin, one VLC Web plug in, one OpenH264 plug in from Cisco). I fired up IE 11 to see if it had the same issue. It did. When I opened up IE's control menu, and went to "manage add-ons", it showed the SecureWeb BHO from a company called Jelbrus LLC. I disabled it in IE 11, and it is running properly. I have run Windows Defender on a full scan. It says it found 1 item, which it said it deleted. I ran the freeware version of MalwareBytes Anti-Malware. It says it found 2 registry problems, and a PUP (Probably Unwanted Program). Asked it to quarantine the problems. Problem still exists with Firefox, ONLY. My questions are: a) why is it not showing up as an add-on or extension or service? and b) How do I get rid of this?

Kostas

Asked by kkritsilas 5 years ago

Answered by kkritsilas 5 years ago

  • Solved
  • Archived

I've been having some issues with search engines and history

My default search setting keeps reverting back to Yahoo after I reset my computer. Closing Firefox keeps the one I change it to but restarting the computer changes it. I … (read more)

My default search setting keeps reverting back to Yahoo after I reset my computer. Closing Firefox keeps the one I change it to but restarting the computer changes it.

I can't open the history sidebar. The "Show your History" option opens it's tab fine (the drop-down that says "Show History Sidebar", "Clear Recent History..." ect.). But, when clicking on the "Show History Sidebar", nothing comes up. I can use the "Show All History" option but the sidebar doesn't open for some reason.

Asked by Mike 5 years ago

Answered by Mike 5 years ago

  • Solved
  • Archived

how do I remove adware. It's called "Offers4U"

The adware highlights certain words in the text and when you run the cursor across an add will pop up. I play a game sight and the adware shows ads all over the game sigh… (read more)

The adware highlights certain words in the text and when you run the cursor across an add will pop up. I play a game sight and the adware shows ads all over the game sight wont work

Asked by fluffy53 5 years ago

Answered by the-edmeister 5 years ago

  • Locked
  • Archived

I don't want foxydeal on my system, how do I remove it?

duplicate of /questions/1038370 The latest update of Firefox installed Foxydeal without my permission!!! Please inform me immediately how to remove this program. It is un… (read more)

duplicate of /questions/1038370

The latest update of Firefox installed Foxydeal without my permission!!! Please inform me immediately how to remove this program. It is unwanted, intrusive, bothersome and slows down my computer! Up until now, I have loved using Firefox, if this is the way they are going to operate, I will use some other program.

Asked by mosodak 5 years ago

Last reply by James 5 years ago

  • Solved
  • Archived

Firefox crashes

bp-8cf15708-d62f-43da-a8bf-f4b6a2150103 bp-8c2fe3b8-92bd-441f-802e-3fb7b2150102 bp-45a71d47-30b6-48a5-b670-ef7212141228 bp-be4e94fb-182a-414d-8d43-c84132141215 Firefox ke… (read more)

bp-8cf15708-d62f-43da-a8bf-f4b6a2150103 bp-8c2fe3b8-92bd-441f-802e-3fb7b2150102 bp-45a71d47-30b6-48a5-b670-ef7212141228 bp-be4e94fb-182a-414d-8d43-c84132141215

Firefox keeps randomly crashing. Here are the last four crash reports. My computer is up to date, but I am running Firefox 28.

Asked by geg13 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

I got scammed by Mackeeper and they deleted all my bookmarks and history! Help!

I have a macbook pro retina 13 (2013) and downloaded Mackeeper hoping it would clean my computer... A technician went to my computer erased all my notes in the Notes app … (read more)

I have a macbook pro retina 13 (2013) and downloaded Mackeeper hoping it would clean my computer... A technician went to my computer erased all my notes in the Notes app and my firefox content: history and bookmarks, and then left without saying anything. I dont have a back up of it and don't have a firefox profile neither. How can i get those data back?? Help!!

Thanx.

ps. i later did some researchs about mackeeper and found out that is a was a scam, a very huge scam! Don't ever download it.

Asked by ndaaunhi 5 years ago

Answered by guigs 5 years ago

  • Solved
  • Archived

Firefox crashes

Hello, When i start firefox it crashes imidiatly, i looked at the help page but i cant activate the safe mode or something else cause i cant get into firefox. I removed i… (read more)

Hello, When i start firefox it crashes imidiatly, i looked at the help page but i cant activate the safe mode or something else cause i cant get into firefox. I removed it and reinstalled it but the crash keeps on comming. Yesterday i shut down my computer with everything working and today i booted it up and it crashes, no updates done. I am using the latest version of mozilla firefox 34.0.5

First time i have this problem with firefox i hope this can be fixed for me cause its the only browser i use

Asked by Xantos 5 years ago

Answered by Xantos 5 years ago

  • Solved
  • Archived

firefox update causes dead_pool_header error on my computer

when I update mozilla, the next time i boot up my computer I get the message dead_pool_header. the only way for me to get windows to start up again is to restart my compu… (read more)

when I update mozilla, the next time i boot up my computer I get the message dead_pool_header. the only way for me to get windows to start up again is to restart my computer in safe mode and reboot my computer to a time before I get the update.

Asked by viglib1 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

I had to uninstall Firefox because I can't uninstall blockandsurf spyware. What do you recommend?

Some how I stepped in it. I tried Control Panel, TaskManager & RegEdit and it is still there. I had FireFox as my default browser & IE as a back up. Thiis only at… (read more)

Some how I stepped in it. I tried Control Panel, TaskManager & RegEdit and it is still there. I had FireFox as my default browser & IE as a back up. Thiis only attacked FireFox. I uninstalled FireFox and it attacked IE. There is an option where you can run IR with no add-ons & that is what I'm using now. How do I get rid of blockandsurf so that I can re-install FireFox?

Asked by petercarrier 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

Firefox Browser hijacked

My wife's desktop pc was hit by what I'd call "A Super Bundle" which unleashed total havoc on her pc. It took me a great deal of work 2 full days chasing down all the cra… (read more)

My wife's desktop pc was hit by what I'd call "A Super Bundle" which unleashed total havoc on her pc. It took me a great deal of work 2 full days chasing down all the crap this apparent harmless download created. My approach; I'd describe it as it was like pealing back layers of an onion until everything was removed. Or to return her machine back as close to normal as I could. One of the "Leftovers" from this attack is something called; www-searching.com which has hijacked all the browsers on her computer. Nothing has worked I mean nothing. A lot of time and a great deal of effort has gone into destroying this menace now I'm asking for help.

Thanks for your time. Doug Sr.

Asked by DougSr 5 years ago

Answered by DougSr 5 years ago

  • Solved
  • Archived

Ever since FF 36.0.1 update malicious websites are opening FF. Example: http://www.yousftware.com/kLBqRyPx/videoupdater?SiteID=278

Ever since the FF 36.0.1 'update' suspicious websites are opening FF 36.0.1 windows in the background. Example: http://www.yousftware.com/kLBqRyPx/videoupdater?SiteID=2… (read more)

Ever since the FF 36.0.1 'update' suspicious websites are opening FF 36.0.1 windows in the background. Example: http://www.yousftware.com/kLBqRyPx/videoupdater?SiteID=278 which is reported as a malicious site by Malwarbytes AND Avast! Internet Security is somehow able to get into FF and open windows.

Asked by JohnQM 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

How do I remove "bestwaytosearch.com"

Hi, Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have c… (read more)

Hi,

Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have checked the home page settings and reset it, checked the search engines along with add-in and extensions. I have also cleared the history and browsing cache but just can not get rid of it.

Yes I can exclude it but that would only mask the problem.

Regards Ian

Asked by IBulti 5 years ago

Answered by cor-el 5 years ago

  • Solved
  • Archived

Cannot remove bing.vc start page.

I have tried everything I can find to stop bing.vc from opening as the start page in firefox version 39 and so far nothing has worked. I am unable to find any reference … (read more)

I have tried everything I can find to stop bing.vc from opening as the start page in firefox version 39 and so far nothing has worked. I am unable to find any reference to in in about:config; a refresh of firefox did not help; no add-ons refer to it and conduit or search protect do not appear in uninstall programs in control panel. No malware removal tool has any effect on it and I have used all that were recommended on the Mozilla support site. Help please!!

Asked by dialh 5 years ago

Answered by dialh 5 years ago