Showing questions tagged: Show all questions
  • Solved
  • Locked
  • Archived

Stop saving all image files as WebP?

I understand the newest version of Firefox offers support for WebP images, which is cool and great... but not when I need to download those images for use on my computer.… (read more)

I understand the newest version of Firefox offers support for WebP images, which is cool and great... but not when I need to download those images for use on my computer. As an artist I need to be able to save things as .jpg or .png for my art programs (or even preview) to be able to open them. Is there any way to make this an option, or to not default to webp when saving images?

I've also tried changing the extension on the file using the "all files" option but it just corrupts the file and won't open them.

Asked by nekosd43 1 year ago

Answered by cor-el 1 year ago

Can no longer watch prime video

Since latest Firefox update in Dec 2021 (95.0.2) I can no longer watch prime video on my macbook air. My husband who has same update has no problem watching themon his ma… (read more)

Since latest Firefox update in Dec 2021 (95.0.2) I can no longer watch prime video on my macbook air. My husband who has same update has no problem watching themon his mac desktop and there is no problem watching them on kindle fire. However I want to continue watching on laptop.


/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section.

Asked by lesewart 4 weeks ago

Last reply by lesewart 4 days ago

  • Archived

I lost 6 years of bookmarks!!

I have owned my Mac Book Pro since 2014 and I inadvertently re-installed Firefox without knowing a new profile would be created. I am not able to load my old profile into… (read more)

I have owned my Mac Book Pro since 2014 and I inadvertently re-installed Firefox without knowing a new profile would be created. I am not able to load my old profile into the new one. I can see the "old Firefox data" folder and have tried everything Firefox has to fix this but nothing is working. I have lost 6 years of bookmarks!

Anything other tricks to fix this? Thanks!

Asked by mommos2013 1 year ago

Last reply by OBW47 1 year ago

  • Solved

Older Version Firefox - Blank Screen

Hi, I recently installed Firefox 49.0.2 on my mac which is up to date on OS Monterey. When I opened Firefox the browser screen was completely blank. I can see the URL b… (read more)

Hi, I recently installed Firefox 49.0.2 on my mac which is up to date on OS Monterey. When I opened Firefox the browser screen was completely blank. I can see the URL bar and when I move my mouse I can see that there are links on the page which I can click on, but the screen is blank.

I've tried redownloading Firefox as well as other, older versions and they also show a blank screen. Only the browser screen is blank; if I click on add-ons a new tab opens and I can see that.

The link below has three screenshots showing exactly what I can see. Hopefully this makes sense. Thanks

https://docs.google.com/document/d/15wbDxK16sbGMDdsmWjuGjZ-w3mF9o2YvEGwiOSFsPtc/edit?usp=sharing

Asked by aosterbrock 1 month ago

Answered by FredMcD 1 month ago

  • Archived

Thunderbird stopped working with office365 after update

I am running Thunderbird 78.1.1 on a Mac (OS 10.13.6 = High Sierra). I've been using Thunderbird as my email client for over a decade. On Monday Thunderbird asked me to… (read more)

I am running Thunderbird 78.1.1 on a Mac (OS 10.13.6 = High Sierra). I've been using Thunderbird as my email client for over a decade. On Monday Thunderbird asked me to update (to 78.0.1) and after I did that it stopped sending or receiving email via my work account, which is via smtp.office365.com. Thunderbird has frequently been slow via both my accounts, but now it is timing out ~80% of the time to my gmail account and 100% of the time on my work account. I did not change any server or email settings. My ISP is AT&T Uverse, my firewall is the built-in Mac firewall and I turned that off without effect. I am not running anti-virus software, to the best of my knowledge. The error messages I'm getting when trying to send email are

"Sending of the message failed. Peer’s Certificate issuer is not recognized. The configuration related to smtp.office365.com must be corrected."

and the same thing using the gmail server: "Sending of the message failed. Peer’s Certificate issuer is not recognized. The configuration related to smtp.gmail.com must be corrected."

Two screenshots of my smtp settings are attached.

Thanks for any guidance!

Asked by ted.von.hippel 1 year ago

Last reply by ted.von.hippel 1 year ago

  • Solved
  • Archived

Reinstalled Firefox and now makes me reregister every time I open it!

I love Firefox and have used it for years! I am working on a Macbook Air, with the latest Big Sur iOS. Today Firefox was working fine. Then (in an attempt to use a new so… (read more)

I love Firefox and have used it for years!

I am working on a Macbook Air, with the latest Big Sur iOS.

Today Firefox was working fine.

Then (in an attempt to use a new software that requires an old version of Firefox) I uninstalled my current Firefox and installed an old version of Firefox. (Side note: the old version of Firefox would not work with the new software's imacros because of Big Sur. So I have installed Parallels so I can run the new software on Windows.)

Soooooooo, I uninstalled the old version of Firefox, and then downloaded the lastest version of Firefox. I installed it as instructed.

Two things are happening:

1. Firefox icons in Applications and in the dock both show as a shortcut. I cannot seem to install a non--shortcut version of Firefox! 2. EVERY time I now open Firefox, it requires me to re-login to Firefox AND reinstall the extensions. Very annoying!

So I know I'm missing something. Not real technie, so any help is appreciated!

Thank you!

Asked by kip3 11 months ago

Answered by kip3 11 months ago

  • Archived

timeout error in Thunderbird when moving an email from one gmail folder to another gmail folder

Hello! I am migrating emails from one gmail account to another gmail account. I do this by dragging the emails on Thunderbird from one folder to another one. For a few e… (read more)

Hello!

I am migrating emails from one gmail account to another gmail account. I do this by dragging the emails on Thunderbird from one folder to another one. For a few emails only (the ones with large attachments) I get the error "Connection to server imap.gmail.com" has timed out. I am looking for a fix and how to temporarily increase the timeout threshold.

The issue happens: - always for messages with attachments >11Mb. - sometimes for messages with attachments >8Mb. - unrelated to the internet speed (either >100Mb/s or a few Mb/s) - the error pop up usually after 40s to 1min - first showing in the bottom bar "xxx@gmail.com: Connected to imap.gmail.com", followed by "xxx@gmail.com: Sending login information..." and the I finally get the popup of error "Connection to server imap.gmail.com" has timed out."

The two things I already tried, based on past posts, are: - mailnewstcp.timout increased to 1000. It doesn't seem to change anything for my issue. - mail.server.server1.timeout changed from 29 to 100. It doesn't take into account the change and revert back to 29. I didn't try anything on gmail side.

Did anyone got this issue and found a fix? Thanks in advance

Asked by manu 1 year ago

Last reply by Desktop on localhost 1 year ago

  • Archived

disabling pinterest "save" button

For no reason that I can see, a pinterest "save" button has started to appear in the upper left hand corner of images in my Firefox browser. I have not loaded an extensio… (read more)

For no reason that I can see, a pinterest "save" button has started to appear in the upper left hand corner of images in my Firefox browser. I have not loaded an extension or add-on, and I can find nothing to "disable" under Tools.

Any suggestions?

Gregory

Asked by langrishe 1 year ago

Last reply by jscher2000 1 year ago

  • Solved
  • Archived

Facebook Loads to Blank White Screen

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts? … (read more)

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts?

Asked by bsilver387 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Firefox 75 browser crashing daily

Firefox keeps crashing, sometimes individual tabs, sometimes the whole thing. The constant "crash reason" given in the reports is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS.… (read more)

Firefox keeps crashing, sometimes individual tabs, sometimes the whole thing. The constant "crash reason" given in the reports is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS.

I'm using a macbook, mid-2010 upgraded with SSD and 8GB RAM. (Which may be the problem right there.)

My only extensions are Facebook Container, OneTab, Reddit Enhancement Suite, and uBlock Origin. Only plugins are OpenH264 Video Codec, Shockwave Flash 32.0, and Widevine Content Decryption Module provided by Google Inc. (no idea about this last one).

Any ideas?

(My understanding of the inner-workings of computers does not run terribly deep...)

Asked by wnheck 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

computer won't turn on since upgrading Firefox

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in sa… (read more)

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in safe mode. but can't connect to internet or mail. Please help! Thank You, Scott Mandel MD

Asked by drscottmandel 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Firefox has some very strange problems when visiting certain websites

I just upgraded to to Mac OS Catalina and Firefox 75, and I've noticed two very strange and specific problems on certain websites. -On Wikipedia the number 9 is displaye… (read more)

I just upgraded to to Mac OS Catalina and Firefox 75, and I've noticed two very strange and specific problems on certain websites.

-On Wikipedia the number 9 is displayed as an underscore _ So the year 1669 looks like 1__9, etc.

-On Blogger, in the compose mode, typing lowercase y makes nothing appear, and typing lowercase z produces quotation marks!

I tried using a different (brand new) keyboard, and the problem remained.

I tried those two websites in the Safari browser, and there were no problems.

Asked by Clint B 1 year ago

Last reply by cor-el 1 year ago

  • Solved

Impossible to log in to PSN

Hello, I have a long lasting issue of logging in to my Sony PSN account on Firefox on iOS. When I try to log in, following message (in Czech) shows: Připojení k serveru s… (read more)

Hello, I have a long lasting issue of logging in to my Sony PSN account on Firefox on iOS. When I try to log in, following message (in Czech) shows: Připojení k serveru se nepodařilo navázat (18.758f1402.1637667594.2a7e98ef). It translates something like "Connection to the server was not possible to achieve." The issue is confirmed on Mozilla as on Chrome on the same Mac I do not have this problem. Also I can log throu android app, or Mozilla on android. So Mozilla for iOS is the only one causing the issue. Thank ou for looking into it. If necessary I am available for further questioning or help with investigation. Michal

Asked by stoned.pot 2 months ago

Answered by James 2 months ago

WebGL 2.0

How can i install WebGL 2.0 so my farm town game will work on my mac book (ios)??? I've been using Firefox for over 10 years with this game and now all of a sudden my gam… (read more)

How can i install WebGL 2.0 so my farm town game will work on my mac book (ios)??? I've been using Firefox for over 10 years with this game and now all of a sudden my game is requiring WebGL 2.0. HELP PLEASE Thank you. Garry Weaver ... ...


edited email and phone# from public and search/spam bots view on this community forum. Also moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section.

Asked by gweaver8409 1 month ago

Last reply by jscher2000 1 month ago

  • Solved

Replacing Firefox 78 for OS 10 El Capitan

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating… (read more)

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating system, so now I can't use Firefox at all. How I do get the old version back?

Thank you, Lars

Asked by larsdrinkrow 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

Very odd fonts

Dear Community, I love Firefox but here is how fonts now look like on my old MacBook Pro (v10.13.6). Why is this? How can I fix this? My Firefox version is up-to-date. … (read more)

Dear Community, I love Firefox but here is how fonts now look like on my old MacBook Pro (v10.13.6). Why is this? How can I fix this? My Firefox version is up-to-date. As shown on the screenshots below, on Chrome fonts appear to be normal. Thanks so much for your guidance!


/moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section.

Asked by hrschindler 2 weeks ago

Answered by cor-el 2 weeks ago