All Products Support Forum

Youtube is still working with Safari and Chrome but for some reason it stopped working with Firefox. This happened the night before it updated to Firefox 25. I thought the update was the issue but it's not. I've tried everything that I've read about to fix this issue. I've tried playing vids in safe mode, updated to the latest version of flash, disabled hardware acceleration, I've cleared all cookies and cache, I've reset firefox, I've deleted all my add-ons, I've deleted and re-installed firefox. Nothing is working. Anyone got a clue what to do?

OSX 10.6.8 Macbook 2.4 Ghz

Firefox crashes (does not open at all) since I updated to version 3.6.4. Not even when I re-downloaded it several times. Now, even the old version doesn't start. I have a Mac OS X version 10.6.4. It doesn't show that pop up window that explains why it crashed. It just stops and quits.

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Error message after ~1/3 of the way through video: the video you requested is being blocked by an ad blocker installed on your browser. I do not see how to fix this. I looked for any kind of ad blocker control in preferences and in tools but cannot find anything. Please help! ps This is new. I watch videos on cbs.com all the time and this just started happening.

URL of affected sites

http://www.cbs.com/primetime/csi_ny/ and other cbs channels

I'm having problems with just some websites. They begin to load normally but never complete. So I can often see all or part of the page, but can't interact - e.g. I can get into an e-mail program (e.g. Yahoo) and maybe open an e-mail, but I'm unable to reply to it. Or only part of the page loads and then hangs. Or sometimes none of the page loads it just hangs for a half hour showing a white screen. Other sites load fully and normally.

This has happened with Yahoo Mail, Ebay, Hotmail and some other sites.

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 Mac Book Pro

I am using Firefox 13.01 on a Mac os an I am using electronic box a Canadian ISP. I receive the message when i go to https://www.youtube.com/results?search_query=electronicbox and a few others

"you have requested an encrypted page that contains some unencrypted information. Information that you see or enter on this page could easily be read by a third party."

The message clearly states that infomraiton can be read or enter can be read by a third party. I would like to know why "youtube" which has https, or SSL service which I am using still displays that message?

I upgraded to 3.6.4 and it kept crashing so I reverted to 3.6.3. It was fine for a day or two and then also started crashing, sometimes on opening, sometimes on whatever page I navigated to first. Now I upgraded to 3.6.6 -- same problem. The crash reports are going to Apple,not to Mozilla, so I don't have a crash ID. I'd love to report it to Mozilla but don't know how. The Apple report refers to a kern protection failure.

Crash ID(s)

not available

I upgraded a couple days ago, and just noticed that I cannot open a 'new' window, only tabs in the original window that opens when I initially click the FF icon. I've tried both command-N and clicking file/new window from the menu. If I right-click a tab and select 'move to new window' the tab just goes away - no new window appears. New tabs open without an issue. I've rebooted, but it doesn't help.

I'm running macbook pro 13", 8g ram/1t drive - shouldn't be resource starved. Doesn't appear to matter what else (if anything) is running. The only plug-in I've installed is Adblock.

My previous installation (3.something - was current) 'lost' all my plugins somehow - they showed in the list, but wouldn't run; I removed them all but it wouldn't let me re-install any (I forget the error). That seemed to all get fixed when I upgraded to 4; adblock installed and runs like normal. Not sure if there is any relation, but thought I'd mention it.

Thoughts?

I look at the forum and see all sorts of problems being talked about when people make the switch from FF3 to FF4, and I don't want the aggravation. So I'd like to try out FF4 and work my way into it while still being able to use FF3 which I know works well and doesn't give me any hassles.

I'm afraid that if I install FF4 then I'll no longer be able to use FF3 and I will have to fiddle with FF4 for days and days to get it to work properly, and during that switch-over period I won't be able to access the internet as easily as I can now with FF3, and will lose valuable time and get frustrated and wish I hadn't made the switch in the first place. I've had that problem in the past when upgrading an earlier version of FF and it was very frustrating indeed.

So to put the question again, can I install FF4, but be able to continue using FF3 while getting FF4 configured and fine-tuned with all the features, layout etc. that I want (a process which, in my experience, always takes more time than one would have thought)?

Hello, and first of all thank you for reading.

After restarting Firefox 4 (for any reason, e.g. add-ons), all the custom new toolbars will be missing.

I tried recreating them with or without certain tools to see if it was a specific tool that was preventing the entire toolbar from loading. No results though.

My opinion so far is that Firefox is unable to save any setting for some unknown reason. But then again is able to save bookmarks, add-ons and history... So the problem really is with the toolbars ONLY.

I've been using Firefox for a very long time, but this is the first time this happens to me.

The platform I'm using Firefox on is a Mac with OS X 10.6. I am not sure if this issue happens only on Macs or not.

Any help is welcome! Thank you.

I just got Firefox 23, and found there is no more Enable Javascript checkbox in the Content area of Preferences and there is no more ability to prevent changes to the functioning of the context menu and prevent the changing of the size or position of the window. I really do not understand why certain settings to control what may be done by web page code to the browser are being gutted out. Presumably it means that any smartass who can write a web page can force my browser window to be whatever size he wants it to be. That used to drive me crazy in the past, and it will do the same thing again. Is there any way to make a capability policy that could stop the resizing of the window? I just found out that I can still use the context menu if I use Shift-right-click. Why the change?

Autohiding the tab bar does not work any more. I thought the big argument for trying to put tabs on top and into the title bar was to save space? Forcing the tab bar to be visible all the time will certainly not save space, so why do it?

My bookmark menu was removed from the bookmarks toolbar. I tried to find a button that would put it back, and there are two bookmarks buttons in the customize window. Are the developers trying to make things harder, or what?

Since updating to Adobe Reader 10.1.3, I noticed Firefox 11 does not display PDF files. It just shows a blank screen.

The only workaround I found is disabling the Adobe Acrobat NPAPI Plug-in (ver. 10.1.3) the update installs. Firefox will prompt which application to use.Choosing Preview allows the PDFs to display correctly.

Neither Chrome or Safari exhibit this behavior, nor does Firefox 11 (Windows) with the update installed.

Has anyone else experienced this?

Firefox Refresh 'bookmark backups' folder is empty. Had to change profile.ini to profile.iniOLD to circumvent 'profile is missing or inaccessible' problem. Tried jscher2000's suggested procedure for reverting to old profile but didn't understand 'semi-randomized name' within Old Firefox Data folder, which seems to be incomplete, as stated 'bookmark backups' folder is empty and fool that i am did not manually back up my bookmarks (years of research). i thought when i ran time machine they backed up automatically. is there any way to recover bookmarks?

I opened firefox and immediately started getting pac man sounds. I read the other blogs, but I do not have cool iris installed. What can I do?

This happened

Every time Firefox opened

Starte 5/21/10 after updating systems software on my mac

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.21.11 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

I updated my Firefox to 15.0.1 which I did not want to do, but it kept harassing me to do it and now the pages take forever to load. Anytime I go to my Earthlink email, it just loads and loads until it hit the stop "x" and then sometimes it will load. I did not change anything on my computer. All I did was update the browser. When I load the exact same pages in Safari, they load right away. I have tried looking online and found that many users have the same issue. I tried many of their suggestions and nothing worked. I use an iMac 10.6.8.

I have been having trouble with some orders I have made online. The webmaster from one online store told me I should be regularly deleting the temporary Internet/cache files. Is this accurate? I know when I do this with Safari, some banking websites want me to enter my passwords again because they say I am using a compute that has not visited this website before. As far as my problem with ordering items online and having problems with the store getting my order, I was told by the webmaster that any good computer practice includes regularly deleting the temporary Internet/cache files. How do I do this on Firefox? I am new to using Firefox. Thanks!

- FireFox often does not list attachments properly if at all thus cannot be downloaded. This problem does not exist when using Safari or the Windows Firefox. Yahoo Inbox shows that the email has an attachment, but when the email is opened,

- The listing of emails in the 'Inbox' does not have either a page number or scroll bar. This problem does not exist with Safari or the Windows FireFox (accessed via Windows via Parallels.)

- Sometimes the 'Inbox' mail items do not display at all despite clicking on the icon. This sometimes happens with the other folder icons such as Sent. Logging out & back in seems to fix it.

- Sometimes I log into Yahoo Mail & all my custom folders are missing. Again, this problem only occurs with the OSX FireFox version. Unless I click on Folders. But this is a little inconvenient as I have some mail deliberately sent to specific custom folders & will not know if there is any new mail in such folders unless I click on folders. Folders should show below the inbox, be open & not cover over the inbox icon.

I updated FireFox a month ago which temporarily fixed these problems but the problems have been back for the past couple of weeks.

FireFox 24.0 MacOSX 10.6.8, MacPro 2008