All Products Community Forum

In Thunderbird a password for an email account was deleted from the password list, but then how is a new password applied to that same mail account? I'm only getting error login messages with no apparent field, or opportunity to enter a new password. I'm concerned starting fresh and deleting the email account itself will delete all my saved emails associated with that account.

I use WhatsApp web with Firefox 151.0.3 on a Macbook Air. In WhatsApp web, you should be able to emoji over a message sent by someone else. One clicks on the smile icon at the side of the message, the emoji pallet appear above and select one of a handful of emojis. Since a recent update, the pallet no longer opens. It's just white space, the cursor does not change allowing you to pick one of the emojis. See screenshot. Is there a fix for this please?

I am unable to log into my energy provider, when I log into my bank I can't use some features like seeing all my transactions, I can't log into Twitter, I can't play anything from Substack.

I purchased mozilla vpn. It worked fine for months until a few days ago. Now I can't use the internet at all without turning it off. With the purchased version off I turned on the vpn in the firefox browser. This seems to work fine but it is only in used within the browser. The ;purchased browser is installed on my Iphone and my Mac laptop. Same problem with both. I also received an email a day or so after the trouble started saying my password for Mozilla had been changed. I did not aske for this change. Since my internet access was shut off I couldn't initiate a change of my own. It took me another day to figure out my problem was the browser. At that point I changed my Mozilla login password. I wpou;ld ;like top keep usiong the purchased version of the mozilla vpn on both my laptop and my iphone (13) because it looks more thoroughly at data going in and out of my devices.

Thanks for your help Steve Krebs

I have a Firefox/Mozilla account associated with one email address. That is my "original profile." When I try to create a new "personal" profile, and I try to log in with a different email address, it tells me that I have to log in using the primary email for my account. But I cannot do that, because I cannot be logged in to two profiles at the same time using the same account.

How can I create a different account for a different profile? I tried doing so, but it doesn't seem to allow me.

I've DONE the following already- and it still doesn't work: If you're using Firefox In the Firefox menu bar, select the hamburger icon in the upper-right corner, and then select Settings.

Select Privacy & Security in the left panel.

Under Permissions, find Device apps and services, and select Settings.

In the settings window, use the dropdown menu next to the https://www.adobe.com to change permissions, and then select Save Changes.

Find Local network access under Permissions, and select Settings.

Use the dropdown menu next to https://www.adobe.com to change permissions, and then select Save Changes.

When clicking on the shield for some sites the clear cookies and site data is grayed out. Any one know why this is happening?

I can still do this for an individual site by going through the Setttings->Privacy and security->Manage browsing data

-louie

Good morning. I'm trying to configure my shortcuts on my home screen. Specifically, I want the shortcut button's icon to display the website's favicon, rather than just the default circle with a letter. I set the custom icon field for the button (as an example) to:

https://www.notationtraining.com/favicon.ico

I have verified that this favicon exists and I can load it into a separate firefox tab. However, it won't display in the shortcut button. I've tried restarting and trashing some caches without success.

Where am I going wrong? I'm on FF 151.0.4 for Mac OSX 26.4. Thanks, Eric

I'm unable to type in "Notes" for specific transactions on my Credit Union's web site. It used to work fine until several months ago. The entire Credit Union web site won't allow me to add info or type in a box provided by them for such purposes as it did. I have to use the Safari browser (which I hate using) to do so. HELP!!

It seems that after a recent Firefox version update (perhaps to 151.0.3), the "Clear cookies and site data" option is disabled for any container tab. This is really annoying as I like to use this feature often.

no matter what website when i put on a video it fades between normal and black constantly i dont know if its my computer im not very good at tech it doesnt happen and never happened on google

I had an unusual system crash, and when I restarted Firefox, the History > Restore Previous Session feature was grayed out. Due to the nature of my work, I had a large quantity of tabs open at the time of the crash (please don't judge). I then backed up the contents of the \Library\Application Support\Firefox\Profiles\[session].default\sessionstore-backups\ folder, but unfortunately not the full Profiles folder content. The file recovery.baklz4 does seem to contain my open session info (I can see a recent link in it). Based on web advice, I then tried restarting Firefox, but that didn't solve my issue. I also tried copying in sessionstore-backups files, without success. I then tried the "Session History Scrounger" web application to try and recover links from the contents of recovery.baklz4 because that worked for me in a prior crash years ago, but it doesn't seem to work properly anymore (it only retrieved 4 web pages). Appreciate any guidance as to how I can use my backed up sessionstore-backup files to re-enable Restore Previous Session, or alternatively to scrounge the links that were open at the time of the crash. Greatly appreciate your help! (Please do not suggest using "Show All History"... I have no plans to sort through a dump truck of rice with a pair of tweezers.)

When I hit enter after clicking youtube.com , my screen turns into grey spots where the videos should show and no other written info on screen. What is going on??? I can go in when Safari or chrome.