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  • Archived

Updates--Mozilla says I'm up to date but my bank says I'm not

My bank says I need to update my MacBook Air browser to version 107, but the computer says I have version 102.5.0esr (last updated in November of 2022) and says it is up … (read more)

My bank says I need to update my MacBook Air browser to version 107, but the computer says I have version 102.5.0esr (last updated in November of 2022) and says it is up to date. I've checked the automatic updates box in my settings.

So do I manually update to version 107? Is 107 available for MacBook air? (I only ask because I have a 12-year old iMac that IS running version 107)

Thanks in advance for your help. I want to make sure I haven't missed something I was supposed to do.

Asked by billbarb136 1 year ago

Last reply by cor-el 1 year ago

  • Archived

need an older version

Oops. I replaced my version of Firefox with the the newest version, but my OS X El Capitan version 10.11.6 does not support it. Now I can't browse with Firefox. How may … (read more)

Oops. I replaced my version of Firefox with the the newest version, but my OS X El Capitan version 10.11.6 does not support it. Now I can't browse with Firefox. How may I get the compatible version back?

Asked by acwolfe 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to disable Command+D to "Bookmark This Page" in Mac?

I'm running Mojave 10.14.6 on a MacMini (late 2018) with 64 GB 2667 MHz DDR4 and Firefox v86.0 64-bit. I need to disable Command+D that's currently used to "Bookmark … (read more)

I'm running Mojave 10.14.6 on a MacMini (late 2018) with 64 GB 2667 MHz DDR4 and Firefox v86.0 64-bit.

I need to disable Command+D that's currently used to "Bookmark This Page".

I need Command+D for another use.

I've searched about:config for "bookmark" and get a lot of hits, but I can't tell which one controls the setting for Command+D.

Or . . . am I barking up the wrong tree?

I want to disable Command+D.

Leaving the ability to mouse up and click Bookmarks > "Bookmark This Page" is ok.

I just need to disable the keyboard shortcut Command+D for "Bookmark This Page".

Anyone got a "howto" for this?

Thanks!

Asked by JohnDohe 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible?

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible? If not, how do I make it so without encountering weird problem… (read more)

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible? If not, how do I make it so without encountering weird problems? If any from Firefox's dev team are reading this, please just make this possible. Chrome and Edge do it. Firefox should, too, IMO. Thank you.

Asked by Lalit Bar 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Tabs Reopen after Close is Unreliable

Tabs to not reliably reopen after closing Firefox. The latest occurrence, but not the only one, was after updating macOS 13 on a Mac Mini M1 using current version of Fire… (read more)

Tabs to not reliably reopen after closing Firefox. The latest occurrence, but not the only one, was after updating macOS 13 on a Mac Mini M1 using current version of FireFox.

I have read multiple help pages and double and triple checked settings. My work around has been to Bookmark All Open Tabs each time I close FireFox or shutdown the Mac - doable but a nuisance.

Suggestions appreciated

Asked by doc.debit 11 months ago

Last reply by cor-el 11 months ago

  • Solved
  • Archived

Mac Bookmark dialogue box issue

When I select "Add Bookmark" from the Bookmark dropdown menu on the menu bar, the popup menu to select the location (folder) to place the bookmark quickly flashes open an… (read more)

When I select "Add Bookmark" from the Bookmark dropdown menu on the menu bar, the popup menu to select the location (folder) to place the bookmark quickly flashes open and closed. The bookmark is created, but it is created in the last place that a bookmark was added. If I am still on that tab and I try to use "Edit Bookmark" from the menu bar to open the pop up it also just flashes up and closes.

If I move away from that tab to another one, and then come back to it, the "Edit Bookmark is not even listed as an option."

Can you please assist.



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS<b/b>.

Asked by ric9 1 year ago

Answered by ric9 1 year ago

  • Archived

Download files on MacBook Pro

Microsoft Excel is no longer listed i Applications as download option. All files downloaded automatically are stored as Microsoft Word files, not just excel files. I can … (read more)

Microsoft Excel is no longer listed i Applications as download option. All files downloaded automatically are stored as Microsoft Word files, not just excel files. I can change individual files manually to .xlsx which is a nuisance, but this also happens with Zip files (7Zip) and I am at a loss as to how to change them when they are downloaded as a Word document.

This does not happen on a newer MacBook Pro, but I need it to work with the older version. The older Mac is MacBook Pro 9.2 with MacOS Catalina Version 10.15.7 Firefox is version 103.0

Asked by Sabine 1 year ago

Last reply by Sabine 1 year ago

  • Archived

'502 Bad Gateway

I have the latest versions of firefox installed on both my iMac and my MacBook Air. Both computers running the same IOS. Both Firefox versions have exactly the same pre… (read more)

I have the latest versions of firefox installed on both my iMac and my MacBook Air. Both computers running the same IOS. Both Firefox versions have exactly the same preference settings. The iMac gets an occasional 502 Bad Gateway notification and will not go to that website. The MacBook Air does not get these issues. Both computers are running the same anti-virus software.

This message started happening 3-4 weeks ago and is baffling as you cannot get to that webpage on the iMac but at the same time I get to it fine on the MacBook Air.

What is causing this issue??

Asked by gengrumpy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox for OS 10.11.6

Hello Hoping someone can help me with this asap. I was prompted to update firefox on my mac laptop. So I did the update by clicking the button available at the top of… (read more)

Hello

Hoping someone can help me with this asap.

I was prompted to update firefox on my mac laptop.

So I did the update by clicking the button available at the top of the firefox browser, but now I can not open Firefox at all.

When I click on the firefox icon it does not open firefox and this message appears: You can't use this version of the application "Firefox with the version of OS X. You have OS X 10.11.6 . The application requires OS X 10.12 or later.

I understand what this means but not sure how to revert back to the previous version of firefox.

When installing the new update/version of firefox, i have deleted the old version of firefox.

I am following these instructions currently to try to resolve it: https://www.wikihow.com/Downgrade-Firefox

Following the instructions above I went to: https://ftp.mozilla.org/pub/firefox/releases/ , but can not find the previous version of firefox that I need.

The only info I have on firefox is version 102.2.0. I am after the version before this as assume that is the one compatable with my laptop currently (i can not update the OS ).

Can you help me download the previous version so it is compatable with my mac laptop?

Thanks for your help in advance

Asked by Soph 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox does not copy text formatting

Hi there, I am using the current version of Firefox on Mac Os 13.1. When I try to copy a formatted text (e.g. from Pages to Google Docs in FF), the browser deletes all f… (read more)

Hi there,

I am using the current version of Firefox on Mac Os 13.1. When I try to copy a formatted text (e.g. from Pages to Google Docs in FF), the browser deletes all formatting. It is plain text again.

I don't have this problem with any other browser like Safari.

I have already tried troubleshoot mode and to refresh my profile. Unfortunately I still have the same problem.

Any suggestions? Thank you in advance and all the best!

Asked by chr.benkeser 1 year ago

Last reply by chr.benkeser 1 year ago

  • Archived

Websites stopped working with Firefox browser

So, firstly Instagram stopped working on Firefox browser. I checked and installed latest update, cleared cookies and restarted, still not working. Now Squarespace is doin… (read more)

So, firstly Instagram stopped working on Firefox browser. I checked and installed latest update, cleared cookies and restarted, still not working. Now Squarespace is doing the same thing. I can't save anything on the site once I have made changes. I have followed Squaresapce trouble shooting with cache etc but this hasn't helped. I'm guessing it's somewhere in the settings but I am not great with computers! So if anyone can help I'd be VVV gratefull! Clare

Asked by claremdavis 1 year ago

Last reply by claremdavis 1 year ago

  • Archived

Adobe e-sign no longer working after update

Hi all, I have an Adobe account and regularly use Adobe e-sign to send out contracts. I have recently updated Firefox and since then, when I try and send out PDFs for e-… (read more)

Hi all, I have an Adobe account and regularly use Adobe e-sign to send out contracts. I have recently updated Firefox and since then, when I try and send out PDFs for e-sign via Adobe Acrobat Reader, it doesn't get past the upload of the document stage. When I do it on the web browser, I can log in to my account fine, but as soon as I try and view the PDF I want to send for signature, it tells me that:

'The cookie functionality is disabled on your browser

Adobe Acrobat Sign has detected that the cookie functionality is disabled on your browser. To use Adobe Acrobat Sign, please enable cookies on your browser.

When cookies are enabled, click the 'Continue' button below to proceed to Adobe Acrobat Sign. Instructions for enabling cookies Safari for iOS Safari for Mac Chrome for phone or tablet Chrome for desktop OS Firefox

   Click on the Firefox menu.
   Select Preferences.
   Select the Privacy & Security panel.
   Select Standard to enable cookies.
   Set Accept third-party cookies to Always to enable third-party cookies.'

I have followed all the above but it doesn't make any difference. I have also turned off Enhanced Tracking Protection for that site and it worked once, but then stopped working again.

I'm on a MacBook Pro.

Thanks so much for any help!


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS

Asked by jennie4 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recover deleted Cookies and Site Data

Hi, I wonder if there is a way to restore deleted cookies and site data. I've tried to look search for a solution but can't seem to find. So asking here if it's possible… (read more)

Hi,

I wonder if there is a way to restore deleted cookies and site data. I've tried to look search for a solution but can't seem to find. So asking here if it's possible to restore that somehow? (also, I'm on a mac) Thanks

Asked by annahansen9009 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why do some web-page links that work on Safari not work on Firefox?

For example: When I'm working on a Washington Post (LATimes) crossword puzzle, the internal link to "settings" doesn't work on Firefox, but it does on Safari. For exampl… (read more)

For example: When I'm working on a Washington Post (LATimes) crossword puzzle, the internal link to "settings" doesn't work on Firefox, but it does on Safari.

For example: When I'm on the website for my apartment building, the internal links to "maintenance requests" and "make payments" work on Safari but not on Firefox.

Asked by Hank15 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Browser does not work. At all.

Previously to a mac OS upgrade to 11.6.1, the browser worked fine. Now, nothing loads even though all the other browsers work fine. Pages just display "Secure Connection … (read more)

Previously to a mac OS upgrade to 11.6.1, the browser worked fine. Now, nothing loads even though all the other browsers work fine. Pages just display "Secure Connection Failed." I have gone through and executed the adjustments on the "Websites don't load - troubleshoot and fix error messages" page but it still does not work.

Asked by santucci.chris 1 year ago

Answered by jonzn4SUSE 1 year ago

Thunderbird thinks every message since Mar20 is junk.

This is meant as Feedback, not a Bug report (unless others get the same thing). I suspect it can't be reproduced consistently. Every message (since Mar20) shows a yellow… (read more)

This is meant as Feedback, not a Bug report (unless others get the same thing). I suspect it can't be reproduced consistently.

Every message (since Mar20) shows a yellow error bar: "Thunderbird thinks this message is Junk mail." [Learn More] [Not Junk] [X] Just as I'm composing this, messages also have inconsistent coloring (picture attached).

Since the message says "Thunderbird...", I'm posting here and not google/gmail. NOTE I just tried the Learn More link and may be able to reset the "learning" so this post may have been unnecessary. Still - an unpleasant experience. I did locate the [Reset training data] in Settings and may have to use that.

BACKGROUND: I migrated from another Mac in January, that seems to be unrelated. I downloaded several apps from the App Store the day before (Mar 19) but those all seem unrelated. Some Mar20 messages are fine.

I'm running Thunderbird 115.9.0 (64-bit) "supernova" and "Thunderbird is up to date" on macOS Ventura 13.6.3

Hopefully this is the end of this story for me! Thanks. Please let me know if other details might be helpful for this discussion.

Asked by ahengst.edm 2 weeks ago

Last reply by Matt 2 weeks ago

  • Archived

My Passwords are unwanted on another computer

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he … (read more)

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he is reporting that he has ALL my passwords. How can undo this? I never gave him access to my account and I never clicked on sync or something?

Asked by mail1351 2 years ago

Last reply by cor-el 2 years ago