Showing questions tagged:

Your browser is not currently supported - twitch.tv

I updated firefox through apt, and since then, have not been able to log into twitch I am on ubuntu 24 apt list --installed | grep firefox firefox/mozilla,now 144.0.2~bui… (read more)

I updated firefox through apt, and since then, have not been able to log into twitch I am on ubuntu 24

apt list --installed | grep firefox firefox/mozilla,now 144.0.2~build1 amd64 [installed]

Attempting to log in returns the generic "Your browser is not currently supported"

Solved Archived 8 2756

Sound has disapeared in Firefox

I am running Firefox 144.0 on kubuntu 24.04.3 LTS I have lost sound on Firefox. I have opened the same sites in Chrome and the sound is working fine. It's only in Firefo… (read more)

I am running Firefox 144.0 on kubuntu 24.04.3 LTS I have lost sound on Firefox. I have opened the same sites in Chrome and the sound is working fine. It's only in Firefox. I have tried several sites including Udemy, YouTube, and radio programs, no sound from Firefox. The problem started in the middle of a Jit.Si session. All of a sudden the sound disappeared. I thought that restart Firefox would help, then restart the computer would help. But the problem has continued. The speakers is turned on the volume is up, just not a sound from Firefox. What to do?

Solved Archived 3 2166

Not getting ai answers on firefox desktop

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask. Same happens in t… (read more)

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

Solved Archived 4 1736

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Solved Archived 15 1690

Amazon loads slowly or not at all; all other sites are fine

Hi! I'm using Firefox 126.0 on Fedora 39. Pages from Amazon.co.uk load very slowly, incompletely, or not at all. All other Web sites are fine. I had a couple of certifi… (read more)

Hi! I'm using Firefox 126.0 on Fedora 39.

Pages from Amazon.co.uk load very slowly, incompletely, or not at all. All other Web sites are fine.

I had a couple of certificate-related errors saying that the identity of the site couldn't be verified, but I can't reproduce the problem, so I can't quote the exact wording, I'm afraid.

The same Amazon pages load properly in Chrome on the same machine, and they load properly in Firefox in a VM on the same machine. That tells me network connectivity must be fine.

I've tried disabling all extensions, reverting to the default theme, running in Troubleshoot Mode, clearing cookies and site data, clearing the startup cache, disabling hardware acceleration, and creating a new profile. The new profile helps slightly, in that it loads more of the page before getting stuck. Nothing else helps at all.

I'd prefer not to refresh Firefox if I can avoid it, because I don't want to lose all my plugins and settings. This installation is five years old. Besides, a new profile didn't fix the problem.

What's the next thing to try? I'd really appreciate any ideas.

Solved Archived 3 1653

I get an edgesuite.net error from many sites using Firefox ESR

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64 If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, w… (read more)

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64

If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, www.airindia.com, www.meijer.com, I get errors such as You don't have permission to access "http://www.tesla.com/modely" on this server. Reference #18.71951eb8.1774502305.1a7c7680 https://errors.edgesuite.net/18.71951eb8.1774502305.1a7c7680 You don't have permission to access "http://www.airindia.com/" on this server. Reference #18.c50e2017.1774501671.2dadbdb4 https://errors.edgesuite.net/18.c50e2017.1774501671.2dadbdb4

The error appears invariant of my IP address (different IPv4 addresses after rebooting my router, or an IPv6 address via a proxy). I have Firefox 60.7.2esr and 78.5.0esr on an older machine. Those sometimes work to some of these sites, but don't support all the site functionality, e.g. I can't actually login to Costco. www.tesla.com/modely works in 78.5.0esr. The Firefox on my Android tablet works for tesla; I haven't checked all the other sites. In conversation with my ISP (Starlink) customer service AI, I have tried deleting cookies and disabling plugins (only H264 and Widevine) with no effect. It suggests there is a problem with Akamai fingerprinting the browser.

I get edgesuite errors using Lynx or elinkx or curl also

Solved Archived 6 1623

Certificate problem accessing an internal company website

I am trying to reach an internal company website ([URL]), with a certificate chain rooted in a company certificate authority. This works fine in Chrome, and worked in Fir… (read more)

I am trying to reach an internal company website ([URL]), with a certificate chain rooted in a company certificate authority. This works fine in Chrome, and worked in Firefox on my previous computer. But i recently got a new machine, and something somewhere is not quite right. I get an error message looking like this (between the ~~~s):

~~~ Someone could be trying to impersonate the site and you should not continue.

Web sites prove their identity via certificates. Firefox does not trust [URL] because its certificate issuer is unknown, the certificate is self-signed, or the server is not sending the correct intermediate certificates.

Error code: SEC_ERROR_UNKNOWN_ISSUER

View Certificate ~~~

If i click on the error code, i get these details:

~~~ [URL]

Peer's Certificate issuer is not recognised.

HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Certificate chain:


BEGIN CERTIFICATE-----

[certificate]


END CERTIFICATE-----
BEGIN CERTIFICATE-----

[certificate]


END CERTIFICATE-----
BEGIN CERTIFICATE-----

[certificate]


END CERTIFICATE-----

~~~

If i click 'View Certificate', i get a chain of three certificates:

  1. Subject common name = [certificate]
  2. Subject common name = [certificate]
  3. Subject common name = [certificate]

If i go to Settings > Privacy & Security > View Certificates > Authorities, i can find both the [certificate] certificates. As far as i can tell, they are identical - i can open the certificate from 'View Certificate' and the corresponding one from the certificate manager and flip between tabs, and all the details are the same.

I am using Firefox 120.0, via a flatpak, on Ubuntu 22. I have given the flatpak access to /etc/ssl/certs, where my company's internal CA certificates are located.

To me, this seems like it should all work. The server has a certificate signed by an internal CA, which is signed by another internal CA, and both those internal CA certificates are in my certificate manager. So what is going wrong? Is there any way i can debug this?

Solved Archived 2 1396

Linux / Plasma 6.4/Wayland (amd gpu) After enabling HDR in firefox - all non HDR (youtube) content just shows green sceen

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland) I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks ama… (read more)

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland)

I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks amazing!) however.. I have an issue in that all non HDR content doesn’t show any video (I have sound) just a green sceen (see screen shot) including all ads.

Any idea how to work round this ?

I have AMD 7800 GPU .

Cheers

Solved Archived 7 1170

Video playback on Firefox for Linux Fedora

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another… (read more)

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another part of the video and re-establishes after a while (not so short while) to the part of the video that is currently played. I'm using Linux Fedora.

Solved Archived 6 1168

Why is the VPN button so big?

So, I recently updated my copy of Mozilla Firefox, and I noticed something strange. The button for the built-in VPN is disproportionately large to other buttons and click… (read more)

So, I recently updated my copy of Mozilla Firefox, and I noticed something strange. The button for the built-in VPN is disproportionately large to other buttons and clickable elements. I don't see it in the release notes, so I doubt this is an intentional design choice by the UX team, at least I hope it isn't. Any help will be greatly appreciated, as it is really distracting.

If it helps, I'm using Mozilla Firefox 151.0.2 running under GNU/Linux Debian 13 Trixie as a Flatpak.

Solved 4 1103

Tab dragging stops working at random times

Sometimes drag functionality stops working. I can't grab a tab to move it to another position or to a new window. (Holding left click on the tab and moving the cursor doe… (read more)

Sometimes drag functionality stops working. I can't grab a tab to move it to another position or to a new window. (Holding left click on the tab and moving the cursor does nothing). Also, re-merging the tab with another firefox window stops working. (Dragging a tab to a firefox window from another firefox window doesn't merge them. It does nothing) I can right click on the tab and select Move to move it to a new window but dragging stops working. I have to close Firefox and start it again (sometimes twice), then dragging starts working again. This happens multiple times a day. I am on Linux Mint and the version is 126.0 (64-bit). This problematic behavior has only recently began.

Solved Archived 7 1086

Dark mode broken after update

I am on Linux Mint 21.2, and I just updated Firefox (141.0). Now, the bookmarks bar, toolbar, and the tabs (everything above the displayed page), as well as the menu, boo… (read more)

I am on Linux Mint 21.2, and I just updated Firefox (141.0). Now, the bookmarks bar, toolbar, and the tabs (everything above the displayed page), as well as the menu, bookmarks menu, and sidebar, are in light mode even though I have dark mode set (They were dark before the update). I tried playing with the Dark Mode settings to no avail. My system is set to dark mode in general. Are others experiencing this? Is there some sort of fix?

Solved Archived 11 1015

video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Solved Archived 2 874

Unable to play some YouTube videos on Firefox on Steam Deck

First off, apologies - I don't know if this is a YouTube problem, a Steam Deck problem or a Firefox problem. I haven't been able to figure out the cause of this problem f… (read more)

First off, apologies - I don't know if this is a YouTube problem, a Steam Deck problem or a Firefox problem. I haven't been able to figure out the cause of this problem for months so I'm trying you guys because you're more responsive than YouTube has been so I'm really hoping it's a Firefox problem.

Basically since early June I've been getting "an error occurred" errors for YouTube videos of approximately an hour. Longer videos and shorter videos tend to play fine, but I get the issue with videos under ten minutes sometimes as well.

This only occurs in Firefox on my Steam Deck (SteamOS). Other browsers and other devices are fine.

I have cleared my cache, cleared cookies, disabled extensions and logged in and out of YouTube to no avail. The problem still occurs in troubleshoot mode and updating Firefox hasn't fixed it.

Would appreciate any troubleshooting tips and again, apologies if this ends up not being a Firefox problem, I just don't know what else to try at this point.

Solved Archived 2 733

Mouse cursor is huge since recent update (Linux)

I am using Firefox v140.0.1 Snap on Kubuntu 25.04, Kernel 6.14. Since the Firefox update in the past couple days, the mouse cursor has started appearing huge and slightly… (read more)

I am using Firefox v140.0.1 Snap on Kubuntu 25.04, Kernel 6.14. Since the Firefox update in the past couple days, the mouse cursor has started appearing huge and slightly blurry (as though the image is scaled up) in Firefox and nowhere else. The size is visually annoying, and occasionally difficult to know exactly where I'm clicking (trying to move the caret in a text box for example). It also appears to be a different style from the main desktop cursor, the shape and color are ever so slightly different, but this may already have been the case and I simply didn't notice because of the previously small size. Firefox doesn't have its own built in cursor settings that I can find, nor obey the system cursor settings. I have a high DPI display so perhaps it is being over-compensated for? e.g. both the system and Firefox are scaling the cursor up, assuming the other hasn't done it already, resulting in a cursor that's too big.

Solved Archived 4 649

Images from canvas black or transparent: img.src = canvas.toDataURL(); // FF: 'image/jpeg'=black. Png,webp,default=transparent.

I don't know if this ever worked in FF, since I've been on Chrome a while. I tried canvas.toBlob() in FF without a solution. The behavior is the same whether the served i… (read more)

I don't know if this ever worked in FF, since I've been on Chrome a while. I tried canvas.toBlob() in FF without a solution.

The behavior is the same whether the served image is jpg or webp. A Servlet delivers the image data, here in webp:

          response.setHeader("Content-Type", "image/webp");

On page, I use a canvas thus => see '// FIREFOX'

     var canvas = document.createElement( 'canvas' );
     canvas.width = width;
     canvas.height = avail_height;
     var context = canvas.getContext( '2d' );
     context.drawImage( imgsrc, 0, 0, width, avail_height);
     context.lineWidth = 150;
     // FIREFOX: canvas.toDataURL('image/jpeg')=black, png,webp,default=transparent
     img.src = canvas.toDataURL('image/jpeg');
     img.onmousedown = disableDragging; // for FF
     img.style.opacity = "1.0";
     console.log('setImg ok');

Inspecting a black jpeg:

        data:image/jpeg;base64,...

Thanks!

Solved Archived 7 648