When I try to open Firefox it opens hundreds of crash reporter dialogue boxes and makes my computer slow to a halt, only restarting my computer can stop the onslaught. Re… (read more)
When I try to open Firefox it opens hundreds of crash reporter dialogue boxes and makes my computer slow to a halt, only restarting my computer can stop the onslaught. Resolving a dialogue/close all doesn't help.
I've tried holding shift to start in troubleshoot mode, but it just opens the crash boxes rather than the 'do you want to start in troubleshoot' box.
I've run a scan with Malwarebytes, no hits, and Windows says there's no updates for me. I can't see any specific crash number, the 'submit' file in my Crash Reports folder says this:
[WARN crashreporter::net::ping] not sending legacy crash ping because no ping directory configured
[WARN crashreporter::logic] not updating the events file; no events directory configured
[ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with [ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with stderr:
stderr:
er::glean::uploader] failed to send glean ping: process fail[ERROR crashreporter::glean::[ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with stderr:
upload] Recoverable upload failure while attempting to send ping 9746c2ff-0e8b-47b5-bc82-3a14fbf8a[ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with stderr:
- -- 0
[WARN glean_core::upload] Recoverable upload failure while attempting to send ping 7be8924c-9a93-4169-8ff3-c29b26b5f75c, will retry. Error was RecoverableFailure { unused: 0 }
[WARN glean_core::upload::directory] Cannot find ping file to process 7be8924c-9a93-4169-8ff3-c29b26b5f75c
[ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 0xc000026b) with stderr:
And here is what I get when I click 'details' on the crash reporter:
BuildID: 20250717180000
CrashTime: 1753234799
InstallTime: 1753232273
ModuleSignatureInfo: {"Microsoft Windows":["bcryptPrimitives.dll","wininet.dll","urlmon.dll","srvcli.dll","iertutil.dll","ktmw32.dll","version.dll","wsock32.dll","propsys.dll","uxtheme.dll","kernel.appcore.dll","windows.storage.dll","ntmarta.dll","netutils.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","sspicli.dll","profapi.dll","wintrust.dll","ucrtbase.dll","gdi32full.dll","bcrypt.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","win32u.dll","sechost.dll","imagehlp.dll","gdi32.dll","shlwapi.dll","ws2_32.dll","oleaut32.dll","SHCore.dll","advapi32.dll","psapi.dll","imm32.dll","msvcrt.dll","shell32.dll","kernel32.dll","combase.dll","ole32.dll","user32.dll","rpcrt4.dll","ntdll.dll","kbdus.dll"],"Mozilla Corporation":["firefox.exe","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Malwarebytes Inc":["mbae64.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]}
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1753234797
SubmittedFrom: Client
Throttleable: 1
UptimeTS: 2.0
Vendor: Mozilla
Version: 141.0
WindowsErrorReporting: 1
This report also contains technical information about the state of the application when it crashed.ii
