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  • Archived

Keyboard stops working when Firefox is running

Hello. I installed Firefox 50.0 with no add-ons or extensions. I've never had Firefox on this laptop. I didn't change any settings except to import my bookmarks/favorite… (read more)

Hello.

I installed Firefox 50.0 with no add-ons or extensions. I've never had Firefox on this laptop. I didn't change any settings except to import my bookmarks/favorites from Internet Explorer.

I am using a Windows 10 Professional HP Envy laptop. I have a full-sized USB keyboard. Using Kaspersky Internet Security.

The problem I am having is that when Firefox is running, periodically my keyboard stops working on OTHER applications that are running.

How I recreate this is:

1. Restart Windows.

2. Launch an application. For example, in my scenario, it is any of a Remote Desktop session, Microsoft Word, Microsoft Outlook, and/or Skype.

All is working fine, keyboard-wise. And has always worked fine as far as I know. This includes the USB keyboard and the laptop keyboard.

3. Launch Firefox and visit, say, this page or GMail or any site really.

After a period of time, minutes or even up to an hour, suddenly any typing I perform in, say my Remote Desktop or in Word will just stop. For example, I type "the" and "the" doesn't enter in to Word or Remote Desktop or any other application that is running. All applications just stop accepting keyboard input. Any keys - letter or numbers or number pad numbers just don't register.

It will remain this way until the moment I close Firefox. The moment I do, all applications begin responding to keyboard input.

If I redo this scenario, it will occur again minutes or even an hour later.

Things I tried but didn't resolve this. I restarted my laptop before each attempt.

1. Searching here. 2. Reinstalling Firefox. 3. A new keyboard. 4. Use the laptop keyboard. 5. Visiting ONLY ONE page to see if it could be magically related to a specific web page, say GMail or a news site. 6. Searching the internet for "firefox keyboard stops working" which does have related hits with the most current that I've found being 2009. None of the things I found there or here seem to have helped.

The only thing that DID work was not using Firefox.

If I don't run Firefox the problem does not appear. The longest I've gone between restarts is 36 hours so I can't say "never", only that the problem hasn't appeared. I sometimes hibernate or sleep in those gaps. If I run Firefox, the problem will appear within one hour, which is what leads me to think the problem is somehow Firefox related.

Any ideas?

Thank you in advance!

Robert

Asked by RSloan 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Since latest update, keyboard not working, fixed, then not working again.

Hi All fine until the latest Firefox update. Straight afterwards the keyboard wasn't functioning - weird characters and symbols instead of letters. I closed it down, op… (read more)

Hi All fine until the latest Firefox update. Straight afterwards the keyboard wasn't functioning - weird characters and symbols instead of letters. I closed it down, opened in safe mode, closed down, opened normally and the keyboard working normally. Unfortunately I have to keep doing this. I can get Firefox to work by going into safe mode but it doesn't last. Keep getting keyboard problems. Is there a long-term solution please?

Asked by Providence1 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Keyboard stops working when using Japanese Hiragana input

Whenever I use the Hiragana input method for Japanese (Mac) the keyboard freezes up every other time I try to type. After typing one sentence or phrase in Japanese, I nee… (read more)

Whenever I use the Hiragana input method for Japanese (Mac) the keyboard freezes up every other time I try to type. After typing one sentence or phrase in Japanese, I need to manually switch to another language, then switch back to Japanese to unfreeze the keyboard for use in Firefox. I seems to get stuck when I am offered to choose between homophonous logographs i.e. 用紙 and 要旨, and although the arrow keys work to toggle between different choices, 'enter' nor 'space bar' will register, thus preventing me from naturally exiting the drop down scroll and moving on. This problem only occurs inside Firefox, and only with Japanese Hiragana (Chinese Pinyin works fine ironically). In Safari and other browsers the input method also works fine. Thank you for answering my question.

Asked by houstonphbu 4 years ago

Last reply by alex_mayorga 4 years ago