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How to determine which software is performing HTTPS scanning?

In my work computer, Firefox always gives "sec_error_unknown_issuer" error and only on HTTPS sites. I have browsed the forums and understood that this is most probably ca… (read more)

In my work computer, Firefox always gives "sec_error_unknown_issuer" error and only on HTTPS sites.

I have browsed the forums and understood that this is most probably caused by a sofware that performs HTTPS scanning. (See [this](https://support.mozilla.org/en-US/questions/1030927) and [this](https://support.mozilla.org/en-US/questions/1026631#answer-650916) answer)

However, I really don't know which software is performing the HTTPS scanning exactly.

Is there a way that I can determine which software is doing the HTTPS scanning so that I will be able to add its certificate to Firefox and hence be able to use the Firefox properly?

Thank you very much in advance

Regards

Asked by utku1 5 years ago

Answered by jscher2000 5 years ago

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reused_issuer

This message keeps appearing when I attempt to access a new site: SEC_ERROR_REUSED_ISSUER_AND_SERIAL The page for security certificates that is linked to from the error p… (read more)

This message keeps appearing when I attempt to access a new site: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

The page for security certificates that is linked to from the error page lists several errors but does not include this one. There is nothing showing up when I search your support pages. Please can you supply the information required to sort this problem out.

I have Kaspersky Total Security.

Thank you

Jon Freeman

Asked by freejon 4 years ago

Answered by freejon 4 years ago

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How can I set option security.enterprise_roots.enabled to false? It's locked

Hello. I have KIS (antivirus). I have disabled all MITM options at settings. But FF set and locked security.enterprise_roots.enabled to true. How can I set option securi… (read more)

Hello. I have KIS (antivirus). I have disabled all MITM options at settings. But FF set and locked security.enterprise_roots.enabled to true. How can I set option security.enterprise_roots.enabled to false?

Asked by Teomit 2 years ago

Answered by jscher2000 2 years ago

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certificate issue

" The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root … (read more)

" The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported."

"(Error code: sec_error_unknown_issuer)"


what do i do with this error ??

Asked by 5mohsen5 5 years ago

Last reply by jscher2000 5 years ago

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Firefox keeps crashing when I try to watch videos

Firefox started crashing this afternoon whenever I try to watch a video on youtube. As soon as the video starts to load, firefox crashes. This just started today. I was a… (read more)

Asked by Dakota66 5 years ago

Answered by Dakota66 5 years ago

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Having just updated to 2018 version of Kaspersky Total Security, function re floating keyboard, and other security access not available. fix?

I just updated from 2017 to 2018 of Kaspersky Total Security. FF identified the Extension as "legacy" and the functions accessed from the icon on the FF tool bar are not… (read more)

I just updated from 2017 to 2018 of Kaspersky Total Security. FF identified the Extension as "legacy" and the functions accessed from the icon on the FF tool bar are not available. The icon is greyed out and when you click on it you get a very cryptic graphic image. I can't figure out how to capture it and include here. Functions I use include really important floating virtual keyboard, which allows you to outsmart keystroke watchers.

How can I bring this functionality back??? What does 'legacy' designation mean -- it accurately shows i updated it as of today.

Thanks for any help.

Asked by eeebeebee 4 years ago

Answered by eeebeebee 4 years ago

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Firefox can't load youtube settings.

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit I cleaned the cookies, tried safe mode, tried to delete all plug-ins… (read more)

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit

I cleaned the cookies, tried safe mode, tried to delete all plug-ins, tried to delete the browser profile, I reinstalled Firefox - no result.

What should I do?

Asked by doomedseer 1 year ago

Answered by cor-el 1 year ago

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Firefox crashes after Kaspersky update

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mo… (read more)

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail.

Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed.

Asked by surducmi 5 years ago

Answered by alex_mayorga 5 years ago

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Firefox will not load.

Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not … (read more)

Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not load.

Since I love Firefox I restored my computer to a previous state and that fixed everything, so then I installed a different Kaspersky product and everything was perfect. Now the problem is back again.

I don't know if the problem is on Kaspersky side or Firefox, but I would prefer not to restore again and I have no more troubleshooting ideas.

Firefox starts in Windows safe mode. When I double click on the Firefox icon the mouse indicates FF is loading, but then it doesn't start. Chrome starts fine. Contacted Kaspersky, but their first troubleshooting tip did not work. Under Event viewer I can see crash details for Firefox, but I can't interpret them and I don't know if they are related to FF not loading.

I'm okay with unintelligible Firefox and then reinstalling, but I do not want to lose my bookmarks, themes, add-ons, etc.

Any ideas would be appreciated!

Asked by Another_user 5 years ago

Answered by Phoxuponyou 5 years ago

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Firefox 62.0 and KIS 19.0.0.1088(b)

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well. I updated to Firefox 62.0 64-bit today, 11th September, and the Sa… (read more)

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well.

I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work.

So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

Asked by dwa058 3 years ago

Answered by jscher2000 3 years ago

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Crashing, Memory Spikes, Utter Slowness

This has been going on for awhile, I've made posts about similar issues but I have yet to hear anything. My Firefox is "broken" I guess that would be the perfect term for… (read more)

This has been going on for awhile, I've made posts about similar issues but I have yet to hear anything. My Firefox is "broken" I guess that would be the perfect term for, At least my Firefox. I experience slowdowns on all webpages, it crashes, it freezes, I get what seems like an unlimited amount of "Unresponsive scripts" which forces me to use task manager to end the Firefox process because waiting for it to debug itself or letting the script load does nothing at all. Even the great check-able "Do not remind me again box" does nothing, I don't even bother checking the box because if there's another unresponsive script, even though its the same error the notification pops up still.

Firefox's memory usage spikes from 500k-900k all the way to 2million, I have exited Firefox and have also tried to use the task manager to end the process when it spikes because Firefox is unusable when it gets that high. Even though when I completely exit out of the Firefox program and use task manager to end the process, If I start Firefox back up the memory usage will climb back to where it was which is usually around the 1.5mil range then from there it goes to as high as 2.3mil then just crashes on me.

This has been going on for awhile now and nothing seems to be worked on.

Asked by BlooDFalleN 5 years ago

Last reply by BlooDFalleN 4 years ago

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Firefox and Thunderbird report wrong software versions to Kaspersky

In the notification center, Kaspersky tells me that I have to update the Firefox browser or my Thunderbird email client. The problem is that Firefox or Thunderbird are al… (read more)

In the notification center, Kaspersky tells me that I have to update the Firefox browser or my Thunderbird email client. The problem is that Firefox or Thunderbird are already updated to their latest versions. I do not know if this is a Kaspersky problem or a problem with the Mozilla programs that do not report which version are installed or that the Mozilla programs are not compatible with the way that Kaspersky collects this information. This happens after I install the most recent versions from the Mozilla applications (ie, I do not use Kaspersky) and Kaspersky identifies both applications in their originally installed versions (it does not detect the updated versions).

Asked by neyuru 3 years ago

Last reply by neyuru 3 years ago

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Why only in FireFox my Twitter Safty settings are changed automatically 7 prevent me from changing them as I desire?

Only in FIREFOX, my TITTER safety settings are changed & locked automatically. If I try to change the settings as I desire, I may not be able to do it as it can NOT b… (read more)

Only in FIREFOX, my TITTER safety settings are changed & locked automatically. If I try to change the settings as I desire, I may not be able to do it as it can NOT be changed. I am using FIREFOX for years. I am only encountering this problem recently after I installed a fresh version of FIREFOX.

I have just been forced to use Google Chrome instead of FIREFOX just for this problem. I can NOT change * uncheck either: -Hide sensitive content -Remove blocked and muted accounts Please see the photo & inform me if I could correct this problem so I can use FIREFOX back again. In previous version or via CHROME, I can change these 2 setting as I want, but not the most current version of FIREFOX

Asked by SaifBitar 2 years ago

Last reply by McCoy 2 years ago

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Thunderbird 78.6.0

Thunderbird 78.6 (32x) Windows 10 Pro 20H2 Today I stumbled with a problem, this was not the case before. File extensions for Documents attached to an incoming letter are… (read more)

Thunderbird 78.6 (32x) Windows 10 Pro 20H2 Today I stumbled with a problem, this was not the case before. File extensions for Documents attached to an incoming letter are truncated. So for the Excel file, the extension is .xls_ instead of .xlsx As a result, the document does not tear off. You need to save the file, change the extension in the explorer, only then you can open it. Can someone help solve this problem?

Asked by Aiyva 8 months ago

Answered by sfhowes 8 months ago

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unable to open gmail.com website infirefox 56.0.2 64 -bit

Completely unable to open gmail.com and to login into my gmail account in firefox 56.0.2 64-bit. Message (2) that apear on the screen are: 1. Corrupted Content Error … (read more)

Completely unable to open gmail.com and to login into my gmail account in firefox 56.0.2 64-bit. Message (2) that apear on the screen are: 1. Corrupted Content Error

   The site at   https://mail.google.com/mail/u/0    has experienced a network protocol violation that cannot be     
    repaired.
   The page you are trying to view cannot be shown because an error in the data transmission was detected.
   Please contact the website owners to inform them of this problem.

2. Corrupted Content Error

    The site at   https://mail.google.com/mail/u/0/#spam    has experienced a network protocol violation that cannot   
     be repaired.
    The page you are trying to view cannot be shown because an error in the data transmission was detected.
     Please contact the website owners to inform them of this problem.



Problem appeared 5-6 days ago.Runing windows 8.01,Kaspersky internet security(for several years had no problem with it). In Google Chrome and on i Phone,that issue does not exist (yet). Other web pages still have no souch problem(to be precise I'm not having that kind of problem :ONLY WITH gmail.com  ! )

What might be the cause , and how to solve it. Did Google change something,so that earlier versions of firefox do not work with gmail anymore (keeping the 56.0.2 because of Ant video downloader)

THANK YOU FOR THE ANSWER AND HELP IN ADVANCE !!!

Asked by Dmitar8 2 years ago

Last reply by McCoy 2 years ago

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Thunderbird 38.1.0 keeps freezing when running under Windows 10

I'm running Thunderbird 38.1.0 on Windows 10, and it keeps freezing. There had been no issues with Thunderbird prior to the Windows 10 upgrade. I already saw the usual … (read more)

I'm running Thunderbird 38.1.0 on Windows 10, and it keeps freezing. There had been no issues with Thunderbird prior to the Windows 10 upgrade. I already saw the usual "helpful" suggestion that it is not Thunderbird, but faulty drivers. Funny how the first reply is always, it's not our programme, but your system.

Asked by gsmith55 6 years ago

Last reply by gsmith55 6 years ago

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Firefox crashes

when I updated firefox to the last version of ver 49 my browser ran slow & frequently crashed. I determined that Facebook was the cause, submitted many crash reports … (read more)

when I updated firefox to the last version of ver 49 my browser ran slow & frequently crashed. I determined that Facebook was the cause, submitted many crash reports to which I never received any response. I determined it was fb as when I opened my homepages I closed fb and it worked fine. Also fb works fine in my Opera & Chrome Browsers, (I do not use IE for ANYTHING)at the same time I updated ff I also upgraded my Kaspersky Total Security (KAS)to the 2017 version, (this occurred before I updated KAS). I have tried starting in safe mode, same problem, updated to the most recent version same problem, here are a number of crash reports: Report ID Date Submitted bp-94e4b5e6-9c33-4092-91a6-67e192161123 11/23/2016 9:07 eaa36467-4d15-4f2a-9ce0-da91902f1296 11/22/2016 12:05 af0b9947-0126-41c4-a276-6a61f03bde22 11/22/2016 10:49 5c58c266-360c-4d7f-a235-41040483aa84 11/20/2016 23:30 bp-5c6482fa-2c8f-4edc-8801-513a52161118 11/18/2016 18:34 26309553-d3f8-4fba-96ed-923530254ca0 11/18/2016 18:09 bp-25c935fb-e21e-490d-ab46-bf9722161116 11/16/2016 21:53 bp-2dfce2c9-3985-473c-bc15-d55a52161116 11/16/2016 21:52 bp-810303bf-7de3-4f18-8622-b34ba2161116 11/16/2016 21:30 bp-1925f22d-6b20-49eb-87b9-a6e772161116 11/16/2016 21:29 e9823688-a336-4404-8022-7a0b6ab4150a 11/14/2016 3:36 bp-395c991c-914d-45a8-9a1a-847dc2141021 10/21/2014 9:36 bp-ce263c0a-0c60-4998-9911-9dee22141020 10/20/2014 21:04 bp-2e78c72c-49c3-49b2-8eea-195c22141013 10/14/2014 2:30 bp-89dd26c4-2ab6-49fe-a033-dd7fd2141013 10/14/2014 2:20

I will also attach 2 word docs (word 2017) the first is a cut & paste of "Troubleshooting Information" the second is the Raw Data version pasted in word.

Asked by Mr0Yallow 4 years ago

Last reply by Mr0Yallow 4 years ago

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I cannot use Firefox if Kaspersky is going to be disabled. Please immediately provide clear insrtuctions as to how to enable Kaspersky.

I need to know how to enable my Kaspersky in order to keep using Firefox. I do not want to wade through a bunch of articles, I just need a simple, clear, step-by-step pro… (read more)

I need to know how to enable my Kaspersky in order to keep using Firefox. I do not want to wade through a bunch of articles, I just need a simple, clear, step-by-step process to do this.

Asked by JenniferNelsonGarcia 5 years ago

Last reply by FredMcD 5 years ago

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Firefox crashing

When i want to open a new tab, or new site, the firefox crash and close. This not occure all the time, it's like this close when is over his limit of something that i don… (read more)

When i want to open a new tab, or new site, the firefox crash and close. This not occure all the time, it's like this close when is over his limit of something that i don't know how to describe.

bp-7d138920-11a9-45c7-9ae8-60beb0200818 8/18/2020, 9:01 AM bp-9128a6fb-41cc-492c-845d-c4fc40200818 8/18/2020, 9:01 AM bp-76056d5b-02c2-40ef-bdeb-471b20200818 8/18/2020, 9:01 AM bp-71cb0d83-74a6-439f-ab5a-4f08f0200818 8/18/2020, 9:01 AM bp-4439888b-3f64-4ed0-a98a-753d00200818 8/18/2020, 9:01 AM bp-30fa2aa5-16db-470d-a1a8-ca6f60200818 8/18/2020, 9:01 AM bp-ae0f7611-c9b6-4d34-a34f-137400200818 8/18/2020, 9:01 AM bp-2c1ef056-1174-4206-beea-3f6f20200818 8/18/2020, 9:01 AM bp-a5c84378-1e5f-4999-8b6a-774e70200818 8/18/2020, 9:01 AM bp-587c63b0-52fb-4c60-86b9-147120200818 8/18/2020, 9:01 AM bp-7c4ec31f-c30e-4495-81d7-3fe890200818 8/18/2020, 9:05 AM

Asked by Letícia de Oliveira Nunes 1 year ago

Answered by FredMcD 1 year ago