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Billón- refund

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it … (read more)

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Asked by Maritza Stenehjem 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox going into private browsing mode on its own

My Firefox keeps going into private browsing on its own. I deleted the app and cleared it and it’s done it again. When I go into settings there is no way for me to unchec… (read more)

My Firefox keeps going into private browsing on its own. I deleted the app and cleared it and it’s done it again. When I go into settings there is no way for me to uncheck private browsing

Asked by stillblest2007 1 month ago

Cannot access internal self-signed web pages

I have internal web sites, which have self-signed certs. Firefox iOS will no longer allow me to access them. It simply shows a blank screen until it times out. There i… (read more)

I have internal web sites, which have self-signed certs. Firefox iOS will no longer allow me to access them. It simply shows a blank screen until it times out. There is no setting I can see to change this behaviour. Please change.

Asked by 70tas 1 month ago

New page asking if if I want to switch Firefox to another language.

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different … (read more)

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different language. I can't really tell what it's asking because it's in a different language. How do I stop this from happening? It is extremely annoying.

Asked by jkhcast 1 month ago

Cannot open tabs in Firefox for iPadOS anymore after not using the device for a while

Hi there, recently I wanted to open Firefox on an iPad that I did not use for a while but I was not able to access the tabs anymore. They seem to be inactive somehow. Tur… (read more)

Hi there, recently I wanted to open Firefox on an iPad that I did not use for a while but I was not able to access the tabs anymore. They seem to be inactive somehow. Turning the inactive tabs-setting off did not help in getting them active again. At the same time it seems to be a graphical issue that does not show the tabs as active. When being in overview mode I still acn see thumbnaisl of the webpages that have be opened before, biut I cannot access and use these pages when I click on that corresponding tab.

What can I do to gain access to my obviously opened tabs again? Thanks in advance!

Asked by senortimo 2 months ago

Can't find synced bookmarks from Firefox on iPad

I have Firefox on my desktop and iPad and both are synced. I love Firefox on my desktop but, honestly, I have to continue to use Safari on my Ipad because the iOS version… (read more)

I have Firefox on my desktop and iPad and both are synced. I love Firefox on my desktop but, honestly, I have to continue to use Safari on my Ipad because the iOS version of Firefox is nowhere near as good. One of my biggest obstacles to converting to Firefox on my iPad is trying to save bookmarks so I can access them on my desktop. When I bookmark a page on my iPad I cannot find it's location on my desktop. Can you please advise where Firefox places bookmarks that are saved on my iPad. Thanks

Asked by mjbmail32-reg 2 months ago

I can’t find a password I just saved onto Firefox in Passwords

I can’t find a password I just saved onto Firefox in Passwords . When I search for the site in Passwords it says there is no matching login and provides no password. … (read more)

I can’t find a password I just saved onto Firefox in Passwords . When I search for the site in Passwords it says there is no matching login and provides no password.

Asked by Michael 2 months ago

Google on iOS Firefox

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs … (read more)

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs back in. Is there any way to prevent this?

Asked by w_meade 1 month ago

Password syncing from windows

My passwords do not sync from windows. I have verified they are both connected but my ios never has my desktop passwords. I have verified connected the setting is checked… (read more)

My passwords do not sync from windows. I have verified they are both connected but my ios never has my desktop passwords. I have verified connected the setting is checked to copy passwords i have hit the sync shile sitting at my desktop but the passwords never are on my phone.

Asked by bannerxpress 2 months ago

I have a new iphone 15max pro (from 13 max pro) and have lost all synchronization with my Firefox on my Microsoft Surface Pro. Help

Help me synch all passwords from Firefox on my MS Surface Pro to my new iphone 15promax. It was synching just fine with my iphone 13 but with new phone I am lost. I hav… (read more)

Help me synch all passwords from Firefox on my MS Surface Pro to my new iphone 15promax. It was synching just fine with my iphone 13 but with new phone I am lost. I have selected the option to Sync passwords but it is not working.

Asked by PJ 2 months ago

How Get Firefox To Stop Opening External Apps?

Firefox keeps opening up external apps when I do not want them to be opened. It opens the link in the browser AND in the app, which makes it insultingly frustrating when … (read more)

Firefox keeps opening up external apps when I do not want them to be opened. It opens the link in the browser AND in the app, which makes it insultingly frustrating when I eventually go to close the tabs in the browser because every time I try to close the tabs, the external app reopens!

Asked by peteroo 2 months ago

Firefox suggest IOS

Hello, I am having an issue where my Firefox is displaying suggestions from sites I have visited only ever in private browsing mode. When I type a letter with this site,… (read more)

Hello,

I am having an issue where my Firefox is displaying suggestions from sites I have visited only ever in private browsing mode. When I type a letter with this site, it appears as a “Firefox Suggested” search, not a Google search which I have already disabled. I have cleared my history, cleared my cache, reinstalled, done the same on all my devices, ensured I have no bookmarks or any remnants of the site visited, yet they remain visible on my phone. I am on Firefox for IOS, my IOS and Firefox are updated to the latest edition as of 04/11/2024. I am ensure what to do, as I really can’t allow this. Is there a way to turn this off, or is my only option to just switch back to Safari for the time being? Please let me know, as I need this turned off or to figure out how to clear this specific suggestion despite it being nowhere in my history, bookmarks, cache, downloads, or anywhere else.

Asked by thatgopro 2 months ago

Problem entering to specific websites - Previously was ok.

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was… (read more)

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was working perfect. Please HELP! Thanks friends :) When I try to open this website, nothing happens, nor an error, sometimes in certain website it keeps retrieving and thats it.

Many thanks,

Asked by cgs260667 2 months ago

Last reply by James 2 months ago

All of my passwords have been deleted!

Hi, all of my passwords and usernames have been deleted. When I go to the passwords section of my account all that is listed is the web addresses. The usernames and passw… (read more)

Hi, all of my passwords and usernames have been deleted. When I go to the passwords section of my account all that is listed is the web addresses. The usernames and passwords are blank! HELP!

Asked by admin559 2 months ago

Links opening empty tabs with about: blank address

Recently on my iPad and iPhone, clicking valid links in either my browser (Firefox) or e-mail (Outlook), a new tab will open to the “about:blank” page, and nothing more. … (read more)

Recently on my iPad and iPhone, clicking valid links in either my browser (Firefox) or e-mail (Outlook), a new tab will open to the “about:blank” page, and nothing more.

Asked by d48 2 months ago

Lost tabs after updating the iOS app

Sooo I had tens of tabs open, with intention to keep them - I couldn't find an option to save all of them, so decided to update the app, just in case FF caught up with so… (read more)

Sooo I had tens of tabs open, with intention to keep them - I couldn't find an option to save all of them, so decided to update the app, just in case FF caught up with some functionalities I've seen in my other browsers - bookmarking all tabs, namely.

After I've updated, all my open tabs are gone and "recently closed" is empty. There's no way to have the tabs back.

I don't expect there's a way to solve this problem, but I'm posting it here just in case, and at the same time marking my segue to Safari.

Asked by bm 2 months ago