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I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to launch she receives a request for a username and password to install a Helper Tool. She is an admin on her machine and enters her credentials. The message closes and nothing happens. When attempting to launch again the same thing happens. This is not happening with our other 100 Macs who have the same Firefox version and others who have the same OS.

Is anyone able to tell me why this is happening or how to fix? Any assistance is very much appreciated.

The below troubleshooting steps have been done:

Uninstalled and reinstalled Firefox

Updated the OS to 15.0.1

Disabled the Master Password on Firefox through a Mac Profile

Checked if there was a Firefox file under /Library/PrivlegedHelperTools

Granted Full Disk Access to Firefox under System Settings

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my access to the bank. EVERY SINGLE TIME. I waste HOURS reading articles, calling the bank IT dept, chatting with people who are on 3 calls at once, only to hear them tell me to "just use chrome." I clear the cookies, clear the cache, reboot, follow all the prompts in the settings and THEN the damned bank server doesn't recognize the device so it forces yet ANOTHER password change. It happened again TODAY and it makes me so sad but I cannot do it anymore. I am STILL now (going on 4 hours) trying to access the billpay page @ Xantanderbank. (ahem, secure codename) I am forced now, by this craziness, to use the imbecilic duckduckgo which is A) and offensive name and b) you KNOW it nowhere near the product you have built but I CANNOT DO THIS ANYMORE. Thank you for the time it takes to read this diatribe. I appreciate it.

Can you add an option to have the menu bar on top instead of the bottom? I rather have it on top like it used to be, so I would like for there to at least be an option to change it.

I pressed download but I don't know what to do next. I signed up for the newsletter and gave a donation. I don't know where to find the app or how to complete the installation. Thank you.

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

On the latest update to firefox, the browser now has a vetical tab in addition to the horizontal ones. I want to remove the vertical tabs, and ideally for it to never come back. I've searched the settings as well as the support features and can't find a way to turn it off. I am legitimately not going to use firefox at all until this issue is resolved.

Thanks

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.

But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry

I have a Mircosoft live.com email account, using Thunderbird 128.2.3esr as my email app on a home computer running Win10. Got emails from MS about updating to OAuth2 authentification. After changing to Oauth2 in Server Setting Oauth2 would not show up in SMTP server (could receive but not send mail). Following MS instructions I deleted my account and added it back (apparently a big mistake). After a lot of hassle I now have Oauth2 set up on both Server and SMTP & can receive & send email, but I can not see my folders, only the default Inbox, Sent, Trash and Local Folders - Trash & Outbox. View/Folders has "All Folders" checked (& it is grayed out). I had dozens of folders with probably thousands of emails. If I go into my TB profile I can drill down and see the names of folders that were added in the last couple of months, so I think the folders are still in my profile where they should be. Any ideas on how to see my folders?

Hi, I am in a company where there is 100 and more devices with firefox on it. Right now we are facing a problem where some of it are using version way back into the days such as version 100 115 117 and such. We enabled auto updating but it only updates to version 127 whereas the latest version is 132. We are required to open firefox again for multiple time b4 it gets the latest version. Is there any way to jump those stages and straight updates to the latest version?

I'm an IT support professional and in our environment we are still running few servers (for multiple reasons) with OS version Microsoft Windows Server 2012 R2 Standard and Microsoft Windows Server 2012 R2 Datacenter and they have currently Mozilla Firefox ESR (x64 en-US) 115.15.0 installed. I couldn't find any clear answer, hence I've created this ticket - is Mozilla Firefox ESR 115.16.0 supported on this OS ? - usually you are not referring to Microsoft Windows Server in you release notes info - f.ex. https://www.mozilla.org/en-US/firefox/115.16.1/system-requirements/ so I need clear answer. Also I cannot download Mozilla Firefox 115.16.1 from https://www.mozilla.org/en-US/firefox/115.16.1/releasenotes/ - if I click download it always downloads Mozilla Firefox 128 instead. So please let me know if there is any Mozilla supported version for Microsoft Windows Server 2012. Best Regards, Milosz Wrzalek

I have Thunderbird v. 102.15.1 installed. I do not want to update to v. 115.16.2. I have set HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Thunderbird\DisableAppUpdate = 1. This worked for several months. However yesterday when I turned my computer on, I found that Thunderbird had updated to v. 115.16.2. After a great deal of fruitless attempts to downdate it again, I finally restored all of my C: drive from a backup I'd fortunately made just the day before. That worked and brought back v. 102.

However when I turned my computer on this morning, I found that once again Thunderbird had updated to v. 115. When I go to Menu > Help > About Thunderbird, it shows a window saying "Updates disabled by your system administrator". Yet "disabled" or not, Thunderbird updates itself! (I don't know what "system administrator" means - it's my computer and I'm the "administrator".)

How can I keep Thunderbird from updating without my permission?

i was using firefox with multiple tabs for most of today, had to shut pc down to run errands. When i restarted pc, firefox would not start, i have it pinned on my task bar/start menu/whatever. I opened my system moniter to see what was going on when i tried to start firefox and the processes do not show up in the process list. I tried a reinstall with the ubuntu software store and no noticeable change in behavior. Not sure how to get into the profile section, the option for it with a right click on the firefox icon does nothing seemingly. Under normal operations i have seen two firefox processes listed.

I have been using Thunderbird Portable on a laptop for many years. I not longer need the portable feature and I understand that it is slower than the regular Thunderbird. How can I switch to Thunderbird? And I need the method most suitable for 80-year-olds who aren't that computer savvy, please.

Kelly

I use google search engine. Google is blocking my email account and wants personal identifying info to unblock. One solution recommended is to have my mail data transferred elsewhere. I want to use Thunderbird for my mail. On Thunderbird's download page for Windows 7, an error 404 comes up. Where is the download page? Thanks.

This latest version of Thunderbird has all sorts of bugs. I can't open or view email, can't save drafts & send messages (get errors: failed to save drafts & send message). I constantly reinstall the app: works fine at 1st; but then the same bugs keep resurfacing. Is there a way to go back to the earlier release version? Thunderbird was working fine before this latest version was installed.

Direct after the update to 132.0 (linux,64-bit) thunderbird stopped downloading the body of my emails, only the message headers are downloaded. This appears on all accounts, (POP and IMAP). Another email client workes and everything there is fine so i am shure there is no failure at serverside. I tried also to delete all files on all servers (bad message problem) and reorganize "global-messages-db.sqlite". but all this does not solve the problem. Unfortunately it is not possible to move back to my old working installation and profile ( why dont you offer this?, would be nice in this situation ...)

Today is the first day using your latest update of Thunderbird (128.2.3esr (64-bit)) and I have been experiencing problems. In certain conditions when I am either editing a new email or receiving email, an email in my Drafts folder is Sent without my clicking SEND. No record of the sending exists in the SENT folder but the intended recipient has received it. In a second problem, the Correspondent in a mailbox has been edited to that ALL the email in the mailbox shows that Correspondent being the sender. I claim you have bugs in this release.

We've got around 2000 AD-joined windows 10 boxes, with TB as the mail client, for years. Users are connected as domain users (ie, non-admins). Now IIRC, first TB version installed was 60. TB was updated throughout the years automaticall without a hitch, up to and including version 115.x.

With the advent of 128 we had started receiving calls from users stating that a message pops-up asking for credentials. Taking a closer look we discovered that each and every installation needed admin credentials to be able to do the upgrade to 128.

Is this a bug or normal behaviour? It is definitely a problem, especially for small organizations that do not know how to install manually an MSI of the latest version.