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I hope I’ve chosen the correct category. I believe this qualifies as a bug following the recent update.

When I opened Thunderbird today, it notified me about the update. While Thunderbird successfully fetches new emails, it fails to display them correctly.

As shown in the screenshot, the area where the email content should appear is completely white. Additionally, it incorrectly displays an attachment from an old email that has nothing to do with today’s email (10:13), aside from the fact that both were sent to me.

When I click on other emails in the same inbox, the content area doesn’t change—it remains blank. However, if I switch to a different inbox, everything works fine.

I’ve also double-checked using my phone’s mail app, and I’m able to open the email in that inbox without any issues.

I’m unsure how to fix this. Could someone more knowledgeable help me out?

I would like to install Thunderbird on two separate Win7 networked computers and use the same "Thunderbird Data" on a NAS for both. I already use the Data on the NAS for computer number 1, but trying to run Thunderbird on the second computer gives the well-known error "Thunderbird already running..."

Need Help......I am cleaning up a laptop hard drive to free up space and make sure all is up to date, and I have the new version of Thunderbird installed but I cannot uninstall the old version. I keep getting an error message. See attached image.

Thank you in advance! Jean

I converted as advised and then updated to the newest version. I lost everything except the messages: the Address Book, Tags, Message Filters, and Folders are all gone. This is a disaster after 15+ years with Thunderbird. It started when I copied the folder "profiles" from my laptop to my PC for the 1,000th time. Is there a simple step-by-step solution? Without the history or apologies etc. etc? Just "do this?" My solution now is to do all my email on my laptop. Ugh!

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I was able to add the extension. After updating Firefox to version 130, the Szafir SDK Web extension still works, wich is good. The problem is that not everyone will handle it this way.

I tried adding the extension manually, but the same message is always returned. "The add-on cannot be installed because it appears corrupted."

Is there any solution to this problem?

I tried moving the data, but the issue i get when i try to open the Profile Folder in the troubleshooting information window, i get an error message saying the location is not available I added a photo of the error message

Help/About Firefox tells me I have - ver 112.0.1 (64-bit)

There is no option to automatically update.

I have downloaded this zip file - firefox-130.0(1).tar.bz2

QUESTION - How do I instal the update  ? - or can I not with my system - as below

Xtra-PC - Turbo 32 × 1 (purchased 2019)

Ubuntu 18.04.6 LTS

Running on 2010 Acer 4741G computer. 4Gb RAM Intel i5 2.27Ghz

Many thanks for any assistance, John, Brisbane Aus

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .thunderbird folder on my hard disc, but the new version won't recognise them (even if I move them into the snap/thunderbird folder. I have an email backup, but version 128.2 doesn't seem to have a way to restore backed-up emails.

I cannot print anything on my computer since this PDF Print appeared. Everything was going along as per normal, now this. How do I get it back to the "normal" situation for me. Receive an email, hit the print button and lo and behold a printed sheet, etc. It is driving me to distraction. I have been using FireFox since whenever, no problems. I'm not too computer savvy but enjoy its use like anyone else. Something I will be able to follow and implement. I have seen a delete article but couldn't get it to do anything for. I just want to delete it. I cannot even print a normal letter I have written. Than kyou most sincerelyTimothy Barclay teejay1949@gmail.com

After today's W10 update, I'm getting an error on Firefox:

XULRunner: Error: Platform version 129.0.2 not compatible with

minVersion >= 128.0.2
maxVersion <=128.0.2

What do I do now? It's a Lenovo 64 bit machine.

Hi, after an update, i have the newest version of Thunderbird installed. Upon starting, it says: "Unable to use profile when you launch an older version of Thunderbird." I cannot start the program. But it is the newest version... What can I do? Thanks Lukas

We've got around 2000 AD-joined windows 10 boxes, with TB as the mail client, for years. Users are connected as domain users (ie, non-admins). Now IIRC, first TB version installed was 60. TB was updated throughout the years automaticall without a hitch, up to and including version 115.x.

With the advent of 128 we had started receiving calls from users stating that a message pops-up asking for credentials. Taking a closer look we discovered that each and every installation needed admin credentials to be able to do the upgrade to 128.

Is this a bug or normal behaviour? It is definitely a problem, especially for small organizations that do not know how to install manually an MSI of the latest version.

Dzień dobry, Napotkałem dzisiaj dziwny problem. Nie wiem od czego on zależy, ale to mało istotne, najbardziej zależy mi na przywróceniu zakładek. Już raz miałem podobny problem, ale przymknąłem na to oko i zacząłem ustawiać wszystko od nowa i machnąłem ręką na zakładki. Teraz po raz kolejny mam ten sam problem. Włączyłem laptopa (był w uśpieniu), miał już włączoną przeglądarkę i jakieś dwie karty (nic nadzwyczajnego), chciałem jeszcze coś wyszukać otworzyłem więc nową kartę, wpisałem co tam chciałem w pasku wyszukiwania i nic... ładuje się bez końca, włączam kolejną kartę i to samo po wpisaniu czegoś innego. Wróciłem na te pierwsze dwie karty otworzone już wcześniej, one działały normalnie. Więc sobie pomyślałem że jak wyłączę przeglądarkę i włączę ponownie to zadziała... Nic bardziej mylnego. Wyłączyłem, i klikam tam gdzie zawsze włączam żeby ją uruchomić. Wyskakuje błąd że skrót jest w innym miejscu czy coś takiego. Na pulpicie jest jakby plik podpisany jako Firefox ale bez ikonki (jest tylko ikona pustej kartki), na pasku zadań już ikonka była ale błąd ten sam. Wpisałem więc w pasku zadań Firefox wyskoczył mi instalator, zainstalowałem ponownie, i przeglądarka w tym momencie działa ale nie mam wcześniejszych zakładek. Zalogowałem się na konto Firefox ale przywróciło mi jakieś bardzo stare zakładki (nie te co miałem ostatnio). Proszę o pomoc w przywróceniu tych zakładek które miałem jeszcze kilka godzin temu, oraz ewentualnie o wyjaśnienie przyczyny takiego problemu.bold text

My Maingear laptop bluescreens, I can boot via USB stick and have been able to copy off the files from c:\Users\(account name)\AppData\Roaming\Thunderbird.

I purchased a new Microsoft Surface Pro and installed Thunderbird, but I can not find this same data folder. I can make the troubleshooting information from the Surface Pro if that would be helpful.

After completing update, my Thunderbird Mozilla email has lost all of the local folders I had saved and does not open as previous display.

How can I restore the previous version or get my folders back?

The version I have is 128.2.0

The maintenance service is 115.15.0

Fehlermeldung: Datei oder Verzeichnis ist beschädigt oder nicht lesbar Selbe Meldung nach Download und Aktualisierung. Wo werden bei mir auf dem Rechner durch Thunderbird die Mailordner und Kalenderdaten abgespeichert, damit ich mir diese Verzeichniss sichern kann, bevor ich Thunderbird nach Aufforderung entferne um ganz neu zu installieren. Oder greift Thunderbird nach Neuinstallation auf vorhandene Datenbestände zu oder müssten diese Daten neu importiert werden. Auf alles suche ich antworten und kann sie bei Ihnen leider nicht finden. Christian Zänker [edited phone# and email from public]

Hi I am trying to populate thunderbird with the contacts, emails, calendar, signatures etc from outlook 2007 due to being told it would stop working next week. I was advised to use thunderbird 31.8.0 but have several problems with stuff not coming across properly.

Is that TB the right one to use?

The main problem at the moment is that we use address book "EmailDisplayName" in outlook for the customers name, this is mainly because we use the name field for their customer number. However this field is not coming across to TB. I have exported the contacts from both outlook and TB so i can see what fields are there.

Am i correct that my only option is to edit the address book in excel to move the name to a different field?

Unfortunately we have over 39k addresses and some are in a different format as we only started using the name field for the customer number 4 years ago. So 16 years of customers who have not come back yet are in a different format - the customer number is under home phone.

New to Thunderbird and to macOS. I need to create 3 separate profiles. I have successfully created one account, but I need two more, and I must not mingle the email accounts in a single profile. I have followed instructions to open ProfileManager but Terminal reports that the path does not exist. It doesn't seem to matter whether I quit Thunderbird, because the Terminal Response is the same (I have tried the command both ways, and restarted the computer after installation). The Thunderbird Help files point to Thunderbird 115 with macOS, but my installation download created version 128.2.0esr. Troubleshooting Information in Thunderbird Help shows the Application Binary as "/Applications/Thunderbird.app/Contents/MacOS/thunderbird" and that is what's indicated in the instructions to open the ProfileManager except it cannot find the -bin -P.

As additional background on my plight: I have only set up one user on the computer, and I am logged in as that user so Terminal opens in my user directory. I was pretty comfortable in a Windows (up to 8.1) environment, and am struggling with my move to the Mac, so it may be that I don't have permissions or some other setting set correctly to do this, but I don't know what to look for.

Any help would be much appreciated! Thanks!