Showing questions tagged:

Update Firefox 78.15 to Version 128

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards … (read more)

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards AS.

Solved Archived 5 203

Mozilla VPN

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail. … (read more)

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail.

Solved Archived 1 201

Use of last profile with downgraded Thunderbird (131.0->128.3)

How can I implement my previous profile in 128.3.0 after inadvertent (release channel) automatic update to 131.0 followed by downgrade (uninstall/download/reinstall from … (read more)

How can I implement my previous profile in 128.3.0 after inadvertent (release channel) automatic update to 131.0 followed by downgrade (uninstall/download/reinstall from thunderbird.net) to latest supported esr release, as recommended.

My last profile worked fine after auto update to 131.0 with emails, local folders, calendar, rules, contacts, etc. all available. Now, when attempting to launch or use that previous profile in reinstalled 128.3 popup advises: "You have launched an older version of Thunderbird." "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version or create a new profile."

Only options then available are "Exit" or "Create New Profile." TB 128.3 will recognize only a newly created generic profile, but not allow previous profile to be launched or set as default from Profile Manager.

Essentially, the options are: 1) Use your previous profile, but only with the Beta 131 release 2) Use the latest supported (128.3) release but only with a newly created profile, not yours.

I've seen this problem posted in several forms by people unknowingly on the "release" update channel who got the 131 release and can't implement their profile after downgrading to the esr release. The recommendations I've found to address this problem seem to lead one to a circular return to the problem.

John C

Solved Archived 3 197

Two instances of Thunderbird on computer

I had a problem with a new upgrade for TB and was asked by another moderator on this site to update my version of TB (128.1.1esr 64-bit) to v128.2. My version of TB did … (read more)

I had a problem with a new upgrade for TB and was asked by another moderator on this site to update my version of TB (128.1.1esr 64-bit) to v128.2. My version of TB did not recognize the need for an update and so I downloaded and installed TB 128.2. It successfully installed as an upgrade but in a wholly different folder under C:\Program Files\MozillaThunderbird. The previous instance of TB, 128.1.1, was installed in a different location under C:\Program FIles\WindowsApps\Mozilla Thunderbird. Under control panel I see only one instance of TB and that is the new v128.2. Under Windows Settings, Apps and Features, there are two instances of TB.

Both instances appear to be seeing the mail profile so the only thing I want to know is if it is possible and how to remove the old version of TB without losing the mail profiles. Or do I uninstall the new version and roll back? In any event I do not want to lose a mail profile with years of information.

Solved Archived 1 193

Firefox still not updating in the background like other browsers

I already have "Automatically install updates" and "When Firefox is not running" enabled. But after each Firefox update I still get the "Do you want to allow this app to … (read more)

I already have "Automatically install updates" and "When Firefox is not running" enabled.

But after each Firefox update I still get the "Do you want to allow this app to make changes..." prompt and "Firefox is installing your updates and will start in a few moments" window. These are inconvenient as they require user input and take up time.

I don't get these on all other browsers I use (including Chrome, Edge, Safari, Firefox, Opera, Vivaldi, Brave), which all update in the background seamlessly.

Is there a way to prevent these in Firefox and just have Firefox update seamlessly in the background like other browsers?

Solved Archived 2 191

Thunderbird for Android Beta Issue

I have Thunderbird 128.3.3esr installed on my PC desktop. The Beta app for Android says to go to Settings on the desktop app and select "Export to Mobile" to get the QR … (read more)

I have Thunderbird 128.3.3esr installed on my PC desktop. The Beta app for Android says to go to Settings on the desktop app and select "Export to Mobile" to get the QR code. However, I cannot find "Export to Mobile" even using the search box. Where is it?

Also, once my accounts are in the Beta phone app, are they synced with the desktop app?

Solved Archived 3 181

ESR Not updating Automatically in the background

We are in an enterprise environment and for years we have had disabled automatic updates. Firefox ESR 128.2.0 has been deployed with defaults and these settings have been… (read more)

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

Locked Archived 1 178

a website is requesting a new version of PHP

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook … (read more)

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook Air with MacOS Big Sur, Vers. 11.7.10 Shall I go to the PHP website and download PHP?

Solved Archived 8 177

How to remove chatgpt

I installed chatgpt, but I've found it more of a nuisance than a help. I've tried on-line to find out how to remove it but none of the suggestions seemed to work. I'm usi… (read more)

I installed chatgpt, but I've found it more of a nuisance than a help. I've tried on-line to find out how to remove it but none of the suggestions seemed to work. I'm using the latest version of firefox on a Macbook Pro. Any ideas welcome. Charlie

Solved Archived 1 175

Is there a "new" TB App for Win and Android?

On my Desktop, I use Thunderbird Desktop Version 128.9.2esr [to access a gmail-account.] On my android phone, I use K-9 MAIL [to access the same gmail-account.] So, today… (read more)

On my Desktop, I use Thunderbird Desktop Version 128.9.2esr [to access a gmail-account.] On my android phone, I use K-9 MAIL [to access the same gmail-account.]

So, today I get an email from Mozilla talking about a advances/upgrades to Thunderbird. The email went to a video link... so I watched that...

Is there a "new" Thunderbird App???

If yes, Can I just upgrade from my existing version 128.9.2esr... to the new Thunderbird?? Or, do I need to download a brand new Thunderbird app and install???

What about K-9 Mail?? Do I update the existing K(-Mail app to the new Thunderbird android App??? Or is this a new install???

Please help me understand what is going on with Mozilla and Thunderbird...

PS: Has Thunderbird been fixed so that I can access microsoft-email? I realize that microsoft is making it difficult to access email using 3rd party email clients... What is the status on this??

I look forward to your response, Thank you, Kevin

Solved Archived 1 175

Incomplete Ubuntu installation

Win 11 stopped working on my Lenoovo Yoga due to bitlocker key requirement that does not exist I'm in the process of installing Ubuntu during the installation something w… (read more)

Win 11 stopped working on my Lenoovo Yoga due to bitlocker key requirement that does not exist I'm in the process of installing Ubuntu during the installation something went wrong "system program problem detected" which stopped the installation

Solved 1 171

Error Creating Account

I installed Thunderbird on a new (used) computer running Windows 11 Pro using the old computer's mail account and password. Thunderbird seemed to connect automatically to… (read more)

I installed Thunderbird on a new (used) computer running Windows 11 Pro using the old computer's mail account and password. Thunderbird seemed to connect automatically to the webmail. However, when I click on the email button the program makes me enter my name and password (already entered). Then when I click on next I get - Error Creating Account. What do I do now? Thanks.

Regards,

Dave [edited from public] @centurytel.net

Solved 2 169

Almost everything in software disappeared on update

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or en… (read more)

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or enter address" box, and in the upper right hand corner the words "private browsing" with the purple circle and eye eyeglasses icon. That's all. I have tried looking at my profile. It seems to still be there. This seems to be a problem with the Firefox software itself. I have re-downloaded the software three times, the last time I uninstalled Firefox from my laptop and totally reinstalled. Every time I get the same results. This almost blank screen. Let me be clear. There is no purple background, there is no Firefox icon, there are no tabs, there is no customized menu bar, there is no search box in the middle of the screen. I'm working on a Windows 10 laptop 64 bit. Please don't tell me to upgrade the Windows 11, the laptop won't take Windows 11. I get the same window whether I open the regular fire fox or the private browsing Firefox.

Solved Archived 1 167

Access Denied on TB install

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this serv… (read more)

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.

But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry

Solved Archived 7 165

I can't anymore

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my acc… (read more)

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my access to the bank. EVERY SINGLE TIME. I waste HOURS reading articles, calling the bank IT dept, chatting with people who are on 3 calls at once, only to hear them tell me to "just use chrome." I clear the cookies, clear the cache, reboot, follow all the prompts in the settings and THEN the damned bank server doesn't recognize the device so it forces yet ANOTHER password change. It happened again TODAY and it makes me so sad but I cannot do it anymore. I am STILL now (going on 4 hours) trying to access the billpay page @ Xantanderbank. (ahem, secure codename) I am forced now, by this craziness, to use the imbecilic duckduckgo which is A) and offensive name and b) you KNOW it nowhere near the product you have built but I CANNOT DO THIS ANYMORE. Thank you for the time it takes to read this diatribe. I appreciate it.

Solved Archived 8 164

Moving Thunderbird to another drive: it finds the accounts but not the local files

Up to now Thunderbird was installed on C:, while the profiles directory was on D: (including the local files). As C: was getting saturated, I installed the latest version… (read more)

Up to now Thunderbird was installed on C:, while the profiles directory was on D: (including the local files). As C: was getting saturated, I installed the latest version of Thunderbird on D:, and used the Profile Manager to tell it to load the existing profile. Upon launching Thunderbird, it did find all the connected accounts and connect to them, yet didn't display any local files. However, when I look at the location of the local folders in the new installation, it points to the "old" local folders, D:\Users\[user]\AppData\Roaming\Thunderbird\Profiles\Mail\Local Folders, and all the local files I used to see in the previous installation are there. Yet they don't display in the "new" Thunderbid. How come? What should I do? Thanks for any help.

Solved Archived 3 161