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Noticed 3 entries for various versions of Firefox in the Windows Settings > Apps > Installed apps. There is one Firefox record in the Start menu. 1. I have unistalled all the entries through the Windows Settings, deleted all folders for Moxilla and Firefox, cleaned the registry of every mention of Mozilla or Firefox. 2. Installed newly downloaded Firefox 137.0 three days ago. 3. After today update to v. 137.0.1 - I again have 2 entries in the Settings > Apps > Installed apps: v. 137.0 and v. 137.0.1. The same problem was with Thunderbird. I also cleaned all the folders and the Registry, then fresh installed it again. Thunderbird was not updated, so I don't know if the problem has returned. Maybe something is wrong with the Mozilla installer? What should I do to have just one Mozilla Firefox entry in the Windows Settings > Apps > Installed apps after update as it was years before? (My system is: Windows 11 Pro 24H2 English US, Firefox 64-bit English US)

Additional information: I found that the Uninstall registry entries are stored in different hives: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 137.0 (x64 en-US) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 137.0.1 (x64 en-US)

Hi, I've successfully downloaded and installed Firefox on my HP laptop with Windows 10 and now attempting to download and install the Thunderbird email client. On Thunderbird.net when I click the Download button, the Donation Page pops up (and I made a donation) then closed that window. I'm then on the Thank You page but there is no prompt to install, so just stuck on the Thank You page. Thunderbird is not appearing in my downloads file. Can you please help?

I went on Apple app store and there are many Firefox downloads from which to choose. I have an iphone 15 Max Pro and the version the internet said to choose isn't among those on Apple's app. You've sent me links and don't seem accessible, at least for me. My iphone is currently Safari/Bing. Mac is Firefox/Bing. Thanks much, Avril Levinsohn [email removed]@nyc.rr.com

Hi, I've successfully downloaded and installed Firefox on my HP laptop with Windows 10 and now attempting to download and install the Thunderbird email client. On Thunderbird.net when I click the Download button, the Donation Page pops up (and I made a donation) then closed that window. I'm then on the Thank You page but there is no prompt to install, so just stuck on the Thank You page. Thunderbird is not appearing in my downloads file. Can you please help?

I am attempting to install Thunderbird on a new laptop and move personal folders from old to new PC. The installation process finds my email address and ISP information but fails with incorrect password.

Steps - 1. enter user name 2. enter email address 3. install finds correct ISP information 4. accept ISP information without changes 5. enter email password 6. process popup say incorrect user name, ISP info or password 7. login to ATT.NET successfully which indicates to me that the userid and password are correct for email account.

what other information could I supply to assist with problem resolution? I do not know what to do next.

Thank you, Neal

I using Win 10 and Thunderbird update 140.

I am unable to download or open messages, except those in folders. Seems to be file access or network errors, although my internet connection is fine and Thunderbird shows I am online. Problem happened after I did an Inbox repair. I have thousands of old messages and wondering if that is the problem.

It stopped downloading messages after about 5000, the latest in my Inbox being from 2020--but when I click on one it says "loading" email (or content), but it never loads, is just blank.

Is it safe or advisable to uninstall and reinstall Thunderbird? Will it pick up my old profile, settings, folders, etc? Or will I have to reconfigure everything?

My mail is stored on Comcast and I have at least 25,000 emails.

Thanks for any help Richard

I migrated one mac, which was intel based, to another, which is M4. It all went fine. I have the same versions of OS and Thunderbird on each, before the migration. The new machine is a 2025 Mac Studio. The old machine is a 2018 Mac Mini, 6 core Intel Core.15

On the old machine in Thunderbird, under my user, all my files are listed. On the new machine, files are not listed.

I saw a lot of information/suggestions to replace the Profile folder under: USER/Library/Thunderbird/Profiles And I copied it straight over from the old machine, with negative results.

I did notice that under profiles, it continues: m8mojurw.default-esr/Mail/Local Folders/ where there are some other goodies, some of which are "documents".

however, on the new machine, those same files are there, except they are "unix executable files"

I have migrated many times over the years and this hasn't happened.

I have done all of the suggestions I found so far, such as the Profile copy/past, reinstalled Thunderbird from scratch, looked thru comparisons of the Account Settings....

Oh, a couple more things:

If I look under my user and go to "Account settings" then "copies & folders" to looks different on the 2 machines. The old machine has: a check next to "Place a copy in" and under that a dot for "Sent folder on:" and my user name. On the new machine there is: "Place a copy in" and I cannot write into the "sent folder on" space, I can only select Choose and Account -> Local files as if the user doesn't exist (?) Thanks

Hello everyone,

We have been using Mozilla Firefox ESR (32-bit) in the organization for several years. For installation on our clients, we use "Matrix42 Empirum" as the software distribution tool. All it does is install the MSI of Firefox.

However, for quite some time now (almost 2 years), we have been facing an issue where some installations are marked as successful (Error code 0), but once the MSI installer is automatically closed, files like "firefox.exe" disappear from the installation directory – despite the installation being marked as successful.

The problem doesn’t always occur, but a repair attempt usually resolves the issue.

In addition to Empirum, we also use Defender for Endpoint, but we couldn’t find any clues there.

Is this problem known, or are we the only ones experiencing it?

Hello everyone,

We have been using Mozilla Firefox ESR (32-bit) in the organization for several years. For installation on our clients, we use "Matrix42 Empirum" as the software distribution tool. All it does is install the MSI of Firefox.

However, for quite some time now (almost 2 years), we have been facing an issue where some installations are marked as successful (Error code 0), but once the MSI installer is automatically closed, files like "firefox.exe" disappear from the installation directory – despite the installation being marked as successful.

The problem doesn’t always occur, but a repair attempt usually resolves the issue.

In addition to Empirum, we also use Defender for Endpoint, but we couldn’t find any clues there.

Is this problem known, or are we the only ones experiencing it?

I want to install a old version 52.3.0 X64 on my computer for developing web app. (the application is run on 52.3.0 X64). But I can not find the installation. Is there download center for the firefox old version?

I've noticed that I've got both the 32 bit (../Program Files (86)/..) and 64 bit versions (../Program Files/..) of Firefox installed on my pc. I didn't install both and both appear to be the current version. Is this normal behaviour? Only one instance appears in add/remove programs, but if I go to default apps, Firefox appears twice (presumably the 32 & 64 bit versions). If this is not normal, does anyone have a suggestion as to how to remove the 32 bit version without damaging the 64 bit one?