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Clicked on Suspicious Website

I have a Samsung Galaxy S20FE5G and use the Firefox browser with Google search. While browsing on Firefox, I clicked on a website in my search and a flashing pop up appea… (read more)

I have a Samsung Galaxy S20FE5G and use the Firefox browser with Google search. While browsing on Firefox, I clicked on a website in my search and a flashing pop up appeared saying the phone has been infected with a virus and to "click here." Obviously I did not click on the pop up since I suspected this was a scam for infection in itself. So I immediately closed all windows/tabs and then turned off my phone. I restarted my phone in safe mode and made sure all the apps were those factory installed or those I installed. I turned it on again to run a scan as suggested by Samsung but found out that the installed Samsung "Device Care" did NOT have a scan function for viruses. I checked Firefox to see if there was a message or warning and saw none. Then I turned my phone off again.

3 BIG Questions: 1. What should I do? 2. Should I be concerned? 3. Should I change all my passwords? If so, then the problem is I need to use my phone for 2 factor ID and I would need to turn it on again in normal mode.

(FYI I used the guide in this article: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-smart-manager-application-to-check-for-malware-or-viruses/ to determine the steps I took so far. )

Asked by midcapjsb 4 months ago

Last reply by Paul 4 months ago

My phone is stolen - is there a way i can remotely wipe my data off of the FF app?

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the… (read more)

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the app, basically?

Asked by sahilagasi 4 months ago

Last reply by Paul 4 months ago

  • Solved

Dark mode not working

Hi, I've just changed my phone & PC. on my phone (Realme 13pro+ on Android 14) Dark mode isn't working on most websites. I have glaucoma so it's very difficult for me… (read more)

Hi, I've just changed my phone & PC. on my phone (Realme 13pro+ on Android 14) Dark mode isn't working on most websites. I have glaucoma so it's very difficult for me to endure white backgrounds. I've checked on my old phone & the same sites are dark as they should be. I've tried 'Dark' & 'Follow system dettings" but neither work. on my new laptop, Dark mode works, but is preceded by a horrible flash of full brightness before it goes dark, which is really bad for my eyes!

Any help appreciated. Rich in UK

Asked by rich963 4 months ago

Answered by Paul 4 months ago

  • Solved

virus

What is up with you all saying that I have to get a antivirus app download this app to get rid of my viruses and every single one cost money??? I only get games from Goog… (read more)

What is up with you all saying that I have to get a antivirus app download this app to get rid of my viruses and every single one cost money??? I only get games from Google Play games app and I trusted your app over Google default cause you are suppose to be one of the best,also I don't like chrome Google as my default but I beinging to not like you to keep telling me that I have viruses and I should get an antivirus app or my phone going to shut down!!!!

Asked by tazlady66 4 months ago

Answered by TyDraniu 4 months ago

Dead ?

Is this Support Forum Dead or what ? It's been almost a Week since I asked a Question. Forget Solution, Atleast, A Reply would have been something. If stated my iss… (read more)

Is this Support Forum Dead or what ? It's been almost a Week since I asked a Question. Forget Solution, Atleast, A Reply would have been something.

If stated my issue in Play Store reviews, it says to ask my question in this Support Forum.

Is my question - https://support.mozilla.org/en-US/questions/1453029 even visible to you all or not ?

I loved everything in Firefox Mobile except for this above stated issue. I had plans to even Donate to Firefox if this issue had been resolved. It's not even a big issue, just apply a fix from Firefox Focus to Firefox Mobile. Is it too much to ask ?

I know your volunteers are Mozilla users just like me, who take the time out of their day to help. But, still, No Reply for a Week ?

Okay. I think doing anything or waiting for replies and helps any further is waste of time. This might be the reason Chrome is still way better.

Goodbye Firefox.

No Thank You.

Asked by Lucifer 4 months ago

Last reply by Lucifer 4 months ago

  • Solved

Navigation bar location cannot be customized anymore

Navigation bar in latest nightly (130.0a1) is split into two toolbars, this cannot be customized. This help article is not applicable anymore https://support.mozilla.org… (read more)

Navigation bar in latest nightly (130.0a1) is split into two toolbars, this cannot be customized.

This help article is not applicable anymore https://support.mozilla.org/en-US/kb/move-navigation-bar

Asked by sergey14 4 months ago

Answered by sergey14 4 months ago

my protection

Hello and thank you for your support I need tec I believe the someone bis hacking me and tracking my every move if you could assist me I would in great thankfulness … (read more)

Hello and thank you for your support I need tec I believe the someone bis hacking me and tracking my every move if you could assist me I would in great thankfulness

Asked by Brian 4 months ago

Last reply by Paul 4 months ago

  • Solved

How to put back, forward, new tab etc back into menu

As of today in Firefox Nightly for Android the buttons noted in the subject line above have now taken up a section of my screen instead of being tucked away in a menu, wh… (read more)

As of today in Firefox Nightly for Android the buttons noted in the subject line above have now taken up a section of my screen instead of being tucked away in a menu, which is my preference. I cannot figure out how to put it back as I have no need for these to be persistent in any way. Please instruct me on how to reassert the previous settings.

Asked by firefox2861 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Pin toolbar to the top's been removed?

I am using Firefox nightly on Android. About two weeks ago I noticed that my toolbar got moved to the bottom after some update, while address bar is still at the top. I t… (read more)

I am using Firefox nightly on Android. About two weeks ago I noticed that my toolbar got moved to the bottom after some update, while address bar is still at the top. I tried looking for it in settings but couldn't find anything about toolbar, that's weird since I was able to customize it a few years ago when I installed Firefox for the first time. So I looked it up on the internet and they say that it's in Settings/Customize/Toolbar, but in my browser settings instead of Toolbar there is Address bar settings. Has toolbar's settings been moved somewhere else? It looks like in previous versions it was under Customize section.

The second attached image is from this video:

https://m.youtube.com/watch?v=20JU-KJL6rk

Asked by Littery 4 months ago

Answered by Littery 4 months ago