All Products Support Forum

How can I stop Firefox refreshing each time I have to leave to approve a purchase or get Info for a form please. It's so frustrating. I literally tap back on the window and it updates. No one seems to know why.

Every time I close the ff and enter other app and come back to firefox or just lock the screen all pages refreshes in firefox, power savings for firefox are disabled. It doesn't happen on chromium browsers

Hello! I’m a bit concerned because firefox has been functioning perfectly fine up to last week, when it started not crashing, but losing the opened sessions. I had many tabs that I would go back to after closing firefox. And then suddenly, when I opened it, there were no tabs at all. This happened again yesterday. And today again. I cannot find the option “restore previous session” like on the computer, so I go to history and manually restore the lost tabs, and of course it isn’t possible to remember everything, so lots are being lost. Could you help me? Many thanks!

Some websites in Bangladesh are not autofilling properly using mobile browser. IE https://ldtax.gov.bd/citizen/register

Please take care

Recently I opened the app to find my 50+ tabs gone. No crash, no update, no shut down. I painstakingly found about 5 of the tabs I’d lost, came back to the app (never closed the app) and discovered those gone. Again. With no explanation. I’m pretty angry about this.

For the two nights any tabs i have open on mozilla are wiped out. Not the first time this happened, and last time i managed to somewhat fix it. I tend to keep a lot open, but today it was well under 20 and it still every tab vanished and i had to go digging to find the windows i was keeping to read, listen to music, and last few times i lost a lot of art references and recipes i never found again. Finding the ‘need to haves’ in history only works for tabs i kept outside of private browsing, and looking for the lost tabs is well over an hour for only 10-13 tabs to be found since i look up a lot of random things. Am beyond wits end as i spent three hours up late trying to fix it, only to spend another two trying to fix it when it happened again

When using Firefox on an iPhone 13 mini it keeps locking up stuck on a web page and nothing will clear it unless I reboot the iPhone the all ok it’s so bad now I can’t use Firefox as my default browser

This has been happening with increasing frequency for months, most recently twice this week; overnight, all my tabs on firefox mobile for ios will disappear. They aren't in the 'recently closed', I have triple-checked that I turned the inactive tabs setting OFF (and they aren't there), I just wake up and all my tabs are gone. Unlike others whose tabs vanish, it doesn't seem to be related to the app updating, it just happens randomly with no warning. Firefox is the best web browser for me, but this is making me consider switching back to safari for mobile because I cannot stand this. I really want to continue being able to use firefox for mobile. Please, can anyone help me figure out where my tabs are going and why?

I updated the app and all my tabs are gone. I don’t have a pc so I exclusively use firefox on my IOS, so I don’t think I can sync it with anything. I really don’t know how any of this works but I had 100+ tabs open and this is very distressing, please let me know if there’s any way to recover them

I’m having a issue with the app on iOS where sometimes if I leave the app to do other things then return to the app later on it will be frozen. Sometimes I can open the keyboard and type but nothing happens. I also can’t scroll web pages and the app doesn’t come back alive. Instead I have to force close it.

There is a bar now on the side of my phone in landscape mode, it wouldn't be a problem except it is even present during full screen mode for videos. I have tried deleting it and reinstalling it and it still comes up. It's not my phone because this only started happening on here and just started two days ago, before that this was the only browser I used now I have been using other ones to watch videos.

Cheers geeks,

Recently, this new, exceptionally annoying tab auto-refresh feature on Firefox came to my attention that I hadn't experienced two or three years ago. I've been using Firefox mobile since 2015.

Whenever I fill out a form and switch to another tab or app, the website refreshes, causing me to lose all my progress.

Whose marvelous idea was this, and what on earth is the bloody purpose behind it?

Unfortunately, I haven't found any workaround to disable it so far. The about:config doesn't work on mobile.

I've read something about RAM resource management, but seriously, does this single tab really require management when most devices have 8 - 16 GB RAM these days?

Please help, I'm desperate for a solution!

I am having a weird problem after I play a video on an iPad Pro from a mail link. The next time I open Firefox, the next videos play, even though I have no tabs open — I can’t stop the sound of following ads, videos etc no matter what I try. I can’t find any way to stop the audio.

Hi,

I am a very happy user of Firefox om both Windows an iOS. I have noticed that web site data is stored in Firefox for IOS when browsing in private mode.

Can you explain why?

My expectation was, that no data was stored in private mode.

Best regards, Morten