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  • Archived

Upload file

I cannot upload any file on any website I delete nightly Firefox and download it again Nothing has changed. I give it promise now i try to upload image and the pictures … (read more)

I cannot upload any file on any website I delete nightly Firefox and download it again Nothing has changed. I give it promise now i try to upload image and the pictures dont upload This problem from last update

Asked by nadeemnahas32 1 year ago

Last reply by Paul 1 year ago

  • Solved

google.com not displaying correctly

When I tapped on the firefox widget on my phone this morning, it showed "google.com" in the address bar but the page was blank. I checked this on my wife's phone and my t… (read more)

When I tapped on the firefox widget on my phone this morning, it showed "google.com" in the address bar but the page was blank. I checked this on my wife's phone and my tablet and the exact same thing happens. I tried turning off my two add blockers to see if that would make a difference but it did not. I then uninstalled and reinstalled firefox on my phone from the Google Store and logged back in and it still acted the same way. For fun, I then turned on "Desktop site" in the menu and then my normal google.com page opened up. When I turned off 'desktop site', it went back to a blank screen with the "home" icon, the address bar, number of tabs open box and the 3 dots menu bar showing on top, but nothing else. I then opened my computer and works fine on my desktop. So, not sure what is happening but definitely some problem with "google.com" address on firefox (unless I toggle on "desktop site".) I also cleared my cache (which of course, was completely empty when I deleted and then added on the firefox app at the google store). Seems like might be a problem on your end? Especially since seems to happen on all four android devices that I have. I've also attached screenshots of the two pages I get, the first regular, the second with 'desktop site' toggled on.

Asked by jim.sajdak 1 month ago

Answered by Paul 1 month ago

  • Archived

Firefox on iOS sometimes freezes if left in background then returned to

I’m having a issue with the app on iOS where sometimes if I leave the app to do other things then return to the app later on it will be frozen. Sometimes I can open the k… (read more)

I’m having a issue with the app on iOS where sometimes if I leave the app to do other things then return to the app later on it will be frozen. Sometimes I can open the keyboard and type but nothing happens. I also can’t scroll web pages and the app doesn’t come back alive. Instead I have to force close it.

Asked by shaunmeechan 6 months ago

Last reply by Paul 6 months ago

  • Archived

Session loss repeatedly

Hello! I’m a bit concerned because firefox has been functioning perfectly fine up to last week, when it started not crashing, but losing the opened sessions. I had many t… (read more)

Hello! I’m a bit concerned because firefox has been functioning perfectly fine up to last week, when it started not crashing, but losing the opened sessions. I had many tabs that I would go back to after closing firefox. And then suddenly, when I opened it, there were no tabs at all. This happened again yesterday. And today again. I cannot find the option “restore previous session” like on the computer, so I go to history and manually restore the lost tabs, and of course it isn’t possible to remember everything, so lots are being lost. Could you help me? Many thanks!

Asked by fatimouna 6 months ago

Last reply by Paul 6 months ago

  • Archived

"Media player" options in notification panel are not available when we play any YouTube video in Firefox.--bugid: 4682312

Issue information: Title: "Media player" options in notification panel are not available when we play any YouTube video in Firefox Package name: org.mozilla.firefox Build… (read more)

Issue information: Title: "Media player" options in notification panel are not available when we play any YouTube video in Firefox Package name: org.mozilla.firefox Build number/Version: 106.1.0 Device, Model, Android ,OS: OPPO Reno8 Pro+,Android 13.0,OS 13.0(Pixel T devices doesn’t have this issue due to differnt UI design) Reproduce Frequency :10/10 Estimated impact: All OPPO users who use Andriod 13 devices are affected.

Reproduce steps: 【Preconditions】Download the latest version of Firefox from the Google Play Store 【Operation Steps】 Open Firefox >> open YouTube and play any video >>go to notification panel >> try to click media player and observe the phenomeno

Actual result: "Media player" options in notification panel are not available when we play any YouTube video in Firefox. Expected result:"Media player" options in notification panel should be able to click and response normally when we play any YouTube video in Firefox.

Analysis from our engineers: All OPPO T devices can reproduce, and Chrome browser doesn’t have this issue, therefore we analysis confirms that it is an application issue.

Log link: Phenomenon video&log have attached: https://drive.google.com/drive/folders/18HJJ0h3AlG-9N45petUNrN6gQ4JEcYcB?usp=share_link

Asked by houwenting123 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Not loading after update to 114.2

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past… (read more)

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.

Asked by thecherie 8 months ago

Last reply by Paul 8 months ago

  • Archived

Website pages/tabs wont load

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I ca… (read more)

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I cannot even access add-on. Its just loading

Asked by carlly03 8 months ago

Last reply by Paul 8 months ago

  • Archived

Firefox For Android keeps refreshing automatically

Firefox has started refreshing pages if for eg when purchasing something and leaving to get bank details or approve purchase in bank app and then when return have to star… (read more)

Firefox has started refreshing pages if for eg when purchasing something and leaving to get bank details or approve purchase in bank app and then when return have to start the process all over and then the cycle starts again. It's become useless. Why does it do this and how can I stop it please? It didn't until recently. Thanks

Asked by aussiescall 7 months ago

Last reply by aussiescall 7 months ago

  • Archived

Auto fill not working at all

I have Firefox synced with my mobile and my desktop. I have a number of logins and passwords saved. When I go to a site I get suggested logins, I click on the appropria… (read more)

I have Firefox synced with my mobile and my desktop. I have a number of logins and passwords saved. When I go to a site I get suggested logins, I click on the appropriate one, and up until recently, whether on my cell or desktop it filled in and I click and can login. It recently stopped working on my cell. I can bring up the webpage, I still get suggested logins and click the appropriate one but nothing gets filled in, no user name and no password. I have logged out and relogged in, resync'd and it still doesn't work. Any suggestions before I stop using Firefox and look for another browser that works on desktop and cell?

Asked by 57cjtm 1 year ago

Last reply by Paul 6 months ago

  • Solved
  • Archived

Firefox Nightly for Android non-responsive

Just a white screen today. Restarting device didn't help Settings > Apps > Firefox Nightly > Force stop didn't help Android has an option to clear a cac… (read more)

Just a white screen today.

  • Restarting device didn't help
  • Settings > Apps > Firefox Nightly > Force stop didn't help

Android has an option to clear a cache, but I don't know whether that is safe. Would prefer not to clear data if possible to avoid.

Asked by jscher2000 - Support Volunteer 1 year ago

Answered by Chris Peterson 1 year ago

  • Archived

Firefox won't load any website, not even config.

I'm on Android 11, Oxygen 11.0.13.BE.89BA Whenever I open up Firefox and enter a website or a google search nothing happens. No loading screen, no crash, just nothing. … (read more)

I'm on Android 11, Oxygen 11.0.13.BE.89BA

Whenever I open up Firefox and enter a website or a google search nothing happens.

No loading screen, no crash, just nothing.

Uninstalling it and reinstalling it works once, but then the second time I open Firefox I'm back to the same issue.


Google Chrome works just fine, and I'm not having any issues related to data or wifi.

Asked by Mcmanybucks 8 months ago

Last reply by Paul 8 months ago

  • Archived

The Guardian website and apparent memory blowout

The issue where Firefox on Android does apparent background restarts is still occurring in the most recent release builds. This was first discussed in the now archived t… (read more)

The issue where Firefox on Android does apparent background restarts is still occurring in the most recent release builds.

This was first discussed in the now archived topic https://support.mozilla.org/en-US/questions/1379604

It is 100% reproducible. Steps:

1. Go to https://www.theguardian.com/uk 2. Open in background tab one or two internal links to stories in that website 3. Firefox is hang for e.g. 40s then reloads from scratch all open tabs including to other sites 4. The device will behave as if it was recently restarted with all other apps doing UI refresh activity when you next access them

The repro steps are truly simple.

Should we raise this as an iss with the website instead? e.g. Chrome does not and never has had a problem like this on that website.

Cheers,


108.2.0 (Build #2015925643), 78718ba91+ AC: 108.2.0, 9174b4e74f GV: 108.0.2-20230104165113 AS: 95.0.1

Asked by mrjames 1 year ago

Last reply by mrjames 1 year ago

  • Archived

Won't access internet

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on … (read more)

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on my device access it as always. Could I have unknowingly disabled it? I've made no changes to any of my settings for months. I don't want to lose the info it has acquired by reinstalling. Can you please help?

Asked by rebaker11 8 months ago

Last reply by Paul 8 months ago

  • Archived

Video play screen goes blank when rotating to landscape.

Video play screen goes blank when rotating to landscape. All controls disappear, sound continues. Blank grey screen is locked in landscape position with no. Only solution… (read more)

Video play screen goes blank when rotating to landscape. All controls disappear, sound continues. Blank grey screen is locked in landscape position with no. Only solution is force-close and reopen. Android One UI 5, Android 13, Samsung S20+ 5G

Asked by idanyork 1 year ago

Last reply by Paul 1 year ago

  • Archived

Landscape videos are gray screen on all websites

Videos in portrait play normally, but whenever they are rotated to landscape or fullscreened, they just display a gray screen. Audio still plays correctly but video does … (read more)

Videos in portrait play normally, but whenever they are rotated to landscape or fullscreened, they just display a gray screen. Audio still plays correctly but video does not work

Asked by Hellfire495 1 year ago

Last reply by Paul 1 year ago