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Pointer doesn't change shape unless clicking in an option.

Hello, For some reason I got a new laptop and install the latest firefox version, however, very often happens that my pointer doesn't change according to the options I … (read more)

Hello,

For some reason I got a new laptop and install the latest firefox version, however, very often happens that my pointer doesn't change according to the options I am selecting (unless I click on them). To fix it, I have to restart the browser every time. It's annoying because for example, if I select some text to copy it, it will not be highlighted until I finish (unclick), just until then it will highlight the text, but not during the process. Also, the wheel of my mouse won't scroll the page up and down when clicking at it (but I still can scroll without clicking it). All these issues get fixed once I restart the whole browser.

Any ideas? do you think by downgrading firefox this could be fixed?

Best regards, Cristhian Garcia.

Asked by gqcristhian 4 days ago

Last reply by jonzn4SUSE 3 days ago

One end user's inbox dates for emails doesn't match headers

One of my end users' inbox shows dates of recent emails as received in 2001. The headers show the correct date. I'm attaching an image of a snippet of his inbox. I could … (read more)

One of my end users' inbox shows dates of recent emails as received in 2001. The headers show the correct date. I'm attaching an image of a snippet of his inbox. I could provide headers, but I would prefer not to expose the end user's email address.

This is Thunderbird 102.8.0 on a Mac. I personally have a similar configuration, and I do not have this problem.

Could you please help us debug this? What other information can I provide to help?

Thanks, -rob

Asked by rob209 3 days ago

Last reply by sfhowes 3 days ago

"Junk" folder accidentally moved to "Trash" folder

I accidentally moved the entire "Junk" folder (from Yahoo Mail) into the "Trash" folder. How can I restore the Junk folder back to it's original location? Dragging it bac… (read more)

I accidentally moved the entire "Junk" folder (from Yahoo Mail) into the "Trash" folder. How can I restore the Junk folder back to it's original location? Dragging it back is not permitted by the software. Interestingly the function still works as Yahoo seems to protect the folder and functionality from being deleted on the server). HuntArchitect solved a similar problem 2 years ago for a POP account, however in my case it's an IMAP set-up and his solution doesn't work (the folder gets moved back into Trash automatically, even though I can't see it in the Yahoo webmail trash folder).

Asked by daisy111duke 2 weeks ago

Last reply by harlow_1 3 days ago

Firefox keeps on crashing

Dear Mozilla, My Firefox keeps on crashing and the error I'm keep on getting is that 'Firefox has crashed' and 'Firefox has stopped working'. I've tried multiple methods… (read more)

Dear Mozilla, My Firefox keeps on crashing and the error I'm keep on getting is that 'Firefox has crashed' and 'Firefox has stopped working'. I've tried multiple methods like changing places.sqlite to places sqlite.old, cleared caches, deleted my download history and removing add-ons and unchecking performance acceleration. But still got the same trouble. Even tried uninstalling it and re-installing again by removing the data in Roaming and Local folder in %AppData%. But trying this I got the error as 'Import wizard is not responding'. If I open it in the troubleshoot mode also it keeps on hanging. Kindly give me the solution for this.

Asked by lazybones2699 3 days ago

Last reply by cor-el 3 days ago

Firefox ESR Crashes from VNC Viewer on Raspberry PI

Host is running RPI Linux wethCAM 6.1.19-v7+ #1637 SMP Tue Mar 14 11:04:52 GMT 2023 armv7l GNU/Linux. I am running headless and the VNC Server is VNC(R) Server 7.0.1 (r4… (read more)

Host is running RPI Linux wethCAM 6.1.19-v7+ #1637 SMP Tue Mar 14 11:04:52 GMT 2023 armv7l GNU/Linux.

I am running headless and the VNC Server is VNC(R) Server 7.0.1 (r49073) ARMv6 (Feb 13 2023 11:37:04). VNC Viewer is VNC Viewer 7.0.1 (r48981) ARMV6 (Feb 2 2023 15:55:51)

I disabled Malwarebytes. The Firefox crash report is included at the end

Chromium works fine.

Crash report is

AvailablePageFile: 0 AvailablePhysicalMemory: 118464512 AvailableSwapMemory: 122880 AvailableVirtualMemory: 255807488 BackgroundTaskMode: 0 BuildID: 20230309232621 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1679418470 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: lxde ExperimentalFeatures: layout.css.constructable-stylesheets.enabled,devtools.inspector.compatibility.enabled GraphicsCriticalError: |[0][GFX1-]: No GPUs detected via PCI (t=3.07234) |[1][GFX1-]: glxtest: process failed (received signal 11) (t=3.07851) HeadlessMode: 0 InstallTime: 1679408813 IsWayland: 0 LinuxUnderMemoryPressure: 0 Notes: Raspbian GNU/Linux 11 (bullseye)FP(D00-L1000-W00000000-T000) WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 8870 StartupCrash: 0 StartupTime: 1679418429 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"arm","buildId":"20230309232621","version":"102.9.0","vendor":"Mozilla","displayVersion":"102.9.0esr","platformVersion":"102.9.0","xpcomAbi":"arm-eabi-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":870,"virtualMaxMB":null,"cpu":{"extensions":["hasEDSP","hasARMv6"]},"os":{"name":"Linux","version":"6.1.19-v7+","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"See failure log","vendorID":null,"deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":720}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_GLXTEST_FAILED"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.search.region":"CA","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-e","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-e&q="}},"profile":{"creationDate":19437,"firstUseDate":19437},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432},"webcompat@mozilla.org":{"version":"102.0.0","scope":1,"type":"extension","updateDay":19432,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19432}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19437,"updateDay":19437},"activeGMPlugins":{}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetrySessionId: 00f4c1ce-6161-4b16-8642-520a064dfbea Throttleable: 1 TotalPageFile: 1017556992 TotalPhysicalMemory: 912703488 URL: about:newtab UptimeTS: 41.3792366 Vendor: Mozilla Version: 102.9.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by DS256 3 days ago

Last reply by cor-el 3 days ago

msg: checking mail server capabilies

I have been running TBIRD FOR QUITE A LONG TIME WITHOUT ANY ISSUES UNTIL RECENTLY, when I got the message "checking mail server capabilities...". The situation is as foll… (read more)

I have been running TBIRD FOR QUITE A LONG TIME WITHOUT ANY ISSUES UNTIL RECENTLY, when I got the message "checking mail server capabilities...". The situation is as follows: System: Desktop PC OS: WIndows 10 Pro (up to date) Application: Thunderbird (64bit) 102.7.1 Several profiles running OK, but one with my personal accounts is not. That is for only one of the accounts I get the message mentioned above All accounts are running as IMAP accounts, as does the faulty one

I don't know what to do about it!

Asked by Jan's Vossen 1 month ago

Last reply by alcpe 3 days ago

MAC: Sharing a Pages document in a Thunderbird e-mail is impossible

Hi, I've just spoken with Apple Care and described to them my problem. When I want to share a Pages document, I have different options but none of them is via a Thunderbi… (read more)

Hi, I've just spoken with Apple Care and described to them my problem. When I want to share a Pages document, I have different options but none of them is via a Thunderbird email. In "extensions", the box "Thunderbird" is not even clickable (see picture attached). Two professionals tried to fix my problem but eventually said that the issue seems to come from Thunderbird and not from Apple. Hence my question: how can I be allowed to share a Pages document in a Thunderbird email smoothly, without having to go the other way around (new e-mail -> attach doc -> Pages doc)?

Thanks in advance for your support.

Best,

Flora

Asked by flora.riechel 6 days ago

Last reply by sfhowes 3 days ago

I can't drag a downloaded file from Firefox to my desktop on a mac

I can't drag a downloaded file from Firefox to my desktop on a mac. It used to work and now it doesn't. I've searched and searched and searched to find an answer and noth… (read more)

I can't drag a downloaded file from Firefox to my desktop on a mac. It used to work and now it doesn't. I've searched and searched and searched to find an answer and nothing has resulted in fixing the problem. I don't seem to have any add ons installed that I can see of unless they are hiding somewhere.

Asked by cara.moretti 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (read more)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 1 month ago

Last reply by Hogslice 4 days ago

sub folders all gone after update last week approx 17 May 2023

Hi, after the recent update, all of my sub folders have disappeared! I have countless emails, receipts etc saved in those files. Where can I find them please ?? Mela… (read more)

Hi, after the recent update, all of my sub folders have disappeared! I have countless emails, receipts etc saved in those files. Where can I find them please ?? Melanie

Asked by mledg 4 days ago

Last reply by sfhowes 4 days ago

Having changed host and mx, still old account messages pop up

I changed the email host and mx records. I still get pop-ups saying https://box5673.OldProvider.com is requesting your username and password. How do I find the source o… (read more)

I changed the email host and mx records. I still get pop-ups saying https://box5673.OldProvider.com is requesting your username and password. How do I find the source of this message? I have deleted all accounts related to OldProvider. Or do I just wait and it will stop?

Asked by ioannes73 3 months ago

Last reply by david 4 days ago

Thunderbird 102.9.0

When trying to send an attachment that is 8.5Mb I keep getting the following time out error. "Sending the message failed The message could not be sent because the connect… (read more)

When trying to send an attachment that is 8.5Mb I keep getting the following time out error. "Sending the message failed The message could not be sent because the connection to the Outgoing sever (SMTP) mail primus.ca timed out. Try again." I've contacted my provider, but have yet to hear back. Is there a setting that can be changed to overcome this issue?

Thank you, Yves Baribeau

Asked by ybaribea 4 days ago

Last reply by david 4 days ago

how do I unsubscribe from Thunderbird beta? (not enjoying release 112)

how do I unsubscribe from Thunderbird beta? (not enjoying release 112) too slow, seems to download messages again, takes long time for msg replies to appear in sent fold… (read more)

how do I unsubscribe from Thunderbird beta? (not enjoying release 112) too slow, seems to download messages again, takes long time for msg replies to appear in sent folder etc etc

Asked by pchecketts 4 days ago

Last reply by david 4 days ago

firefox doesn't start

ver 111.0 does not start, shows 3 entries in Win task manager, 3rd entry shows not responding. Sometimes will start after "end task", then shows 9 entries and browser wi… (read more)

ver 111.0 does not start, shows 3 entries in Win task manager, 3rd entry shows not responding. Sometimes will start after "end task", then shows 9 entries and browser window shows "start new session". Most times doesn't start. Have tried most of the web fixes no help. Been using firefox for years. Believe this started with recent update which I have set to auto. Thanks, Mike

Asked by pops2 5 days ago

Last reply by cor-el 5 days ago

Protonmail messages disappear

I have three email accounts, Protonmail. gmail and hotmail. All are linked to my Thunderbird mail client and normally work correctly. However, occasionally I "loose" abou… (read more)

I have three email accounts, Protonmail. gmail and hotmail. All are linked to my Thunderbird mail client and normally work correctly. However, occasionally I "loose" about 3-weeks worth of the Protonmail messages, they just disappear from Thunderbird. The messages are still present on the Protonmail server and I can see them from my cell phone, but I cannot get Thunderbird to download them again. This has happened a few times over several months. The only way I can get the missing messages to Thunderbird on my computer is to forward them to myself from my cell phone. New messages download as normal. Gmail and hotmail are not affected.

The problem could be with Protonmail, but I don't think so. Thunderbird seems to "know" which messages have been downloaded and won't download them again. How can I force Thunderbird to download these missing messages? Thanks for any help.

Thunderbird 102.8.0 32 bit on Windows 10 Home version 21H2

Asked by Andrew80 1 week ago

Last reply by Wayne Mery 5 days ago

Can't access newsmax.com with Firefox developer ediotion browser.

Just wondering why I can't access www.newsmax.com with Firefox. I have no problem with other browsers. This is the message I get: Network Protocol Error An error occur… (read more)

Just wondering why I can't access www.newsmax.com with Firefox. I have no problem with other browsers.

This is the message I get: Network Protocol Error

An error occurred during a connection to www.newsmax.com.

The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem.

Asked by rljasmer 6 days ago

Last reply by cor-el 5 days ago

2 Issues with 111 on Win 10 Pro 64

Hi. I am having 2 issues with 111 on a Win 10 Pro 64 machine. Issues are new following update to 111. (1) "Save As" is not working for images or pages. Right click will … (read more)

Hi. I am having 2 issues with 111 on a Win 10 Pro 64 machine. Issues are new following update to 111.

(1) "Save As" is not working for images or pages. Right click will open the menu but selecting save as doesn't do anything, nothing happens. CTL-S also does not do anything. Have tried clearing download history, download folder, selecting new folder.

(2) Cannot select Privacy & Security tab in Settings. Clicking P&S brings back General. See screencap.

Also, the image for Firefox is up to date is missing. See screencap.

Asked by sjunk071407 6 days ago

Last reply by cor-el 5 days ago

scrolling don't work!!!

Hello, There is a problem in actual Firefox update with scolling by mousewheele, scolling don't fuction!! It's getting on my nerve and take time to move crolling with cur… (read more)

Hello, There is a problem in actual Firefox update with scolling by mousewheele, scolling don't fuction!! It's getting on my nerve and take time to move crolling with curser!! Please fix this problem immediately bevor I switch to other browsesr!!! Thanks

Asked by info8917 6 days ago

Last reply by cor-el 6 days ago