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Не могу зайти в почту Thunderbird

Я не могу зайти в свою почту на Thunderbird - при входе выскакивает ошибка -на скриншоте прикрепил - до этого я заходил без проблем - пароль и логин вообще ничего не меня… (read more)

Я не могу зайти в свою почту на Thunderbird - при входе выскакивает ошибка -на скриншоте прикрепил - до этого я заходил без проблем - пароль и логин вообще ничего не меня - просто в один момент перестало заходить Так же на втором скриншот видны настройки входа- прошу помочь.

Asked by ramjonxk 3 months ago

Last reply by david 2 months ago

Thunderbird freezes when I have a few "log in to account xxxx failed"

Hello, I have been using TB for a long time wiht no mayor problem. I recently had a problem with the hosting services of 2-3 of the email addresses I use in TB and when I… (read more)

Hello, I have been using TB for a long time wiht no mayor problem. I recently had a problem with the hosting services of 2-3 of the email addresses I use in TB and when I now open TB I can click once on the pop up (say on cancel), but when the next pop up message appears (with the same message but for another email address) TB freezes.

Asked by mettodo 3 months ago

Last reply by Wayne Mery 2 months ago

Composition and Menu bars on Replying or Writing new email

This new version of Thunderbird (115.12.2) is not the best. The Composition toolbar doesn't exist when typing a new message and I no longer have a menu bar when typing a … (read more)

This new version of Thunderbird (115.12.2) is not the best. The Composition toolbar doesn't exist when typing a new message and I no longer have a menu bar when typing a new message.

Another issue is on replying why do these sideways "V's" show at the beginning of each line of the senders email when replying. Sometimes it will be just a black line all the way down. When I saw those I felt like I had woken up in 1995.

I am using Windows 11 Pro.


Thank you

Asked by Loopy 3 months ago

Last reply by david 3 months ago

Firefox app icon not showing anywhere

I uninstalled the app and re installed it after that there is no icon on the app drawer nor in the home screen. I have to open the app every time through play store. I ha… (read more)

I uninstalled the app and re installed it after that there is no icon on the app drawer nor in the home screen. I have to open the app every time through play store. I have attempted to fix it myself by uninstalling and re installing to thinking its temporary a glitch but icon stills doesn't appear anywhere. It doesn't even get shown in app drawer search results when i search for Firefox. I have further cleared device cache using builtin cleaner app provided within the device. Also restarted my device nothing worked

Asked by Daniyal Yousaf 3 months ago

Last reply by Mee 3 months ago

EMAIL SLOW

IF I SEND AN EMAIL TO MYSELF, JUST ONE WORD AS A TEST, I HIT "SEND", AND IT IMMEDIATELY GOES AND ARRIVES, AS PER NORMAL. FINE. IF I SEND EXACTLY THE SAME ONE WORD EMAIL… (read more)

IF I SEND AN EMAIL TO MYSELF, JUST ONE WORD AS A TEST, I HIT "SEND", AND IT IMMEDIATELY GOES AND ARRIVES, AS PER NORMAL. FINE. IF I SEND EXACTLY THE SAME ONE WORD EMAIL TEST TO, FOR EXAMPLE, MY WIFE, OR ANY OTHER INDIVIDUAL RECIEPIENT, IT TAKES A LONG TIME TO EVEN SEND. I GET A PROGRESS BAR AS IF I WAS SENDING A LARGE RAW FILE OR SOMESUCH. LIKEWISE IF I SEND THE EMAIL TO ME AND CC IT TO ONE OTHER PERSON IT TAKES AGES TO SEND. ONLY AN EMAIL TO MYSSELF ALONE WORKS AT THE USUAL SPEED. MY BROADBAND SPEED IS FINE. I HAVE USED THUNDERBIRD FOR YEARS ON DIFFERENT LAPTOPS AND DIFFERENT COMPUTERS WITHOUT THIS ISSUE. I DO NOT KNOW WHAT TO DO, CAN YOU HELP?

Asked by info897 3 months ago

Last reply by Matt 3 months ago

when trying to access emails a popup says to get certificate= imap.aussiebroadband.com.au:993 and will not allow emails to download

When I am trying to access emails, a popup says to get certificate= imap.aussiebroadband.com.au:993 and confirm security exception. It will not allow emails to download … (read more)

When I am trying to access emails, a popup says to get certificate= imap.aussiebroadband.com.au:993 and confirm security exception. It will not allow emails to download

Asked by ibhendrie 3 months ago

Last reply by christ1 3 months ago

Thunderbird, cannot download messages, but can send messages OK

Hello! Thunderbird has stopped downloading messages from my Yahoo+ account. I can send messages from it OK. When I try to get it to download, it says: Checking Inbox for… (read more)

Hello! Thunderbird has stopped downloading messages from my Yahoo+ account. I can send messages from it OK. When I try to get it to download, it says: Checking Inbox for new messages... and waits at this point. Then I get: Host Contacted, sending login information... Then it waits for a long time. Eventually, it indicates "No messages to download", and then goes back to "checking inbox for new messages". If I click "Get Messages", a pop-up comes up with: "Error with account... and below: The account fischer94563@yahoo.com is being processed. Please wait until processing is complete to get messages." I've deleted the APP and downloaded and installed a new copy. No changes. Deleted and reentered my password with Yahoo. I'm at a loss to understand why this is happening, but it was working fine until recently. Any thoughts? Thanks. Kevin

Asked by kevinfischer 3 months ago

Last reply by Matt 3 months ago

Video Lag/Stutter

Formatted my phone but playing videos still lags and stutters on Firefox browser on my Samsung. Only happens on Firefox, I've tested on Qwant, Duckduckgo and Brave and t… (read more)

Formatted my phone but playing videos still lags and stutters on Firefox browser on my Samsung. Only happens on Firefox, I've tested on Qwant, Duckduckgo and Brave and this problem doesn't occur. What might be the problem and solution?

It's interesting that sometimes the video plays fine until I unmute it. Sometimes the problem goes away after I stop and play or refresh the page. I often have to play the video on a different browser.

So, videos work fine on other browsers so I discart being a phone problem. But on my other phone this problem doesn't happen with firefox.

I've been for several months looking for help/answer/fix for this issue. And I've been with firefox for ever and I don't mind minor bugs and problems but this is starting to be a bit annoying and more and more I feel like I need to move on to a new browser.

Phone: Samsung S21 Ultra SM-G998B/DS Firefox: 127.0.2 (Build #2016028743) Extentions intalled: ublock

Asked by Stan_Lee 3 months ago

Last reply by Paul 3 months ago

Opening Firefox for Android has a significant delay when loading the first page/browser tabs

Firefox is very dear to me. I use it on my computer all the time for how much more relatively secure it is from other browsers. But Android version is a hellish nightmare… (read more)

Firefox is very dear to me. I use it on my computer all the time for how much more relatively secure it is from other browsers. But Android version is a hellish nightmare. When I open the app, even with no previous tabs on, it will not be responsive for more than 30-45 seconds for seemingly no reason. Same thing when I kill the app and start it again. If it does have open tabs, it will either not be able to fetch their sum number to be displayed on the top right corner until that aforementioned timespan passes, and/or I wont be able to remove/add tabs until again that period of time passes! This is a blocking issue that's been there for well over a year and a half, if not longer!

Asked by Mpavle 3 months ago

Last reply by Paul 3 months ago

Thunderbird reboot loop

I have a Windows 10 pc, which is current with all Microsoft and manufacturer (Lenovo) updates. Thunderbird won't run since the last update. It just gives a message sayin… (read more)

I have a Windows 10 pc, which is current with all Microsoft and manufacturer (Lenovo) updates. Thunderbird won't run since the last update. It just gives a message saying, "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" After several reboots, I have given up. A support forum solution from 4 years ago recommends deleting a file (global-messages-db.sqlite) at a location (C:\Users\user\AppData\Roaming\Thunderbird\Profiles\8charstring.default) that seems not to exist (hidden?) on my pc. What do you suggest? Thanks.

Asked by smb21 3 months ago

Last reply by david 3 months ago

Youtube Stalls out in Win 10 and Win 7

1) Youtube stalls out. Seems to be preventing or blocking the front ad from running, ... but wait long enough, Youtube video will play. This happens on all my computers… (read more)

1) Youtube stalls out. Seems to be preventing or blocking the front ad from running, ... but wait long enough, Youtube video will play. This happens on all my computers, Win 7 and Win 10. Problem been going on the last 30 days.

2) In Win 10, Firefox browser never shuts down when I close it. Must go into Task Manager & do a "End Process" to kill it. I do make sure Microsoft Edge Browser is Disable. It wants to run all the time too. Thanks for your efforts. Been using Firefox since 2002.  :)

Asked by panda53478 3 months ago

Last reply by TyDraniu 3 months ago

Firefox will not run because its already running

Firefox will not run on my desktop as it says its already running. I have uninstalled Firefox & reinstalled it with a fresh copy from the web but the problem persist… (read more)

Firefox will not run on my desktop as it says its already running. I have uninstalled Firefox & reinstalled it with a fresh copy from the web but the problem persists. I open Task Manager & see Mozilla Firefox appears to be running: "Mozilla Firefox (3)". I end task which stops Firefox opening further but the same thing happens again when I try to open Firefox.

My PC is running Windows 11 fully updated as at today.

Can anyone suggest a fix?

Asked by Jerry 3 months ago

Last reply by cor-el 3 months ago

Firefox silently terminates

Please help me. I made no changes to Firefox. It just stopped working. If I click on the icon I get a momentary hour glass, the hour glass goes away, and Firefox never… (read more)

Please help me.

I made no changes to Firefox. It just stopped working. If I click on the icon I get a momentary hour glass, the hour glass goes away, and Firefox never comes up.

If I try to open it as administrator, it comes up but will not accept any web addresses. I can type in a web address but is doesn't go to the site. The screen just stares at me and does nothing.

Both Edge and Chrome work just fine. I have used Firefox for many years. I love it but has just stopped working. I have reinstalled it several times and the same problem occurs.

Mike Manley [edited phone# and email from public support forum]

Asked by cmmanley2490 3 months ago

Last reply by cor-el 3 months ago

Can't send email, 2 different SMTP servers both time out

Hello -- Not sure when this happened. Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP server… (read more)

Hello --

Not sure when this happened.

Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP servers.

Now I am trying to send, it is asking for passwords, which I have and is 100% correct. In fact, if I put in wrong password it tells me, so I know it is communicating. When I put in the correct password, I get a timeout on BOTH SMTP servers.

I disabled Norton Firewall.

Works fine from another PC app (poppeeper) and from my android (k9 mail). Both accounts are IMAP.

Neither SSL/TLS or STARTTLS makes a difference. Nor did a re-boot.

TB 115.12.2 (64 Bit) on Windows 10

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mailroom4.hostrocket.com timed out. Try again.

Description: hostrocket Server Name: mailroom4.hostrocket.com Port: 465 User Name: ernie@e(redacted).com Authentication method: Normal password Connection Security: SSL/TLS


Anything change?

Asked by Ernie B 3 months ago

Last reply by christ1 3 months ago

Selecting to open the Download section crashes the app

1. Open the Firefox for Android application 2. Either browse around first, download something beforehand, or do it right at the start, go to the 'three dot' menu on the t… (read more)

1. Open the Firefox for Android application 2. Either browse around first, download something beforehand, or do it right at the start, go to the 'three dot' menu on the top right screen and select the 'Downloads' section. 3. The application will freeze without opening the section and after a while will say 'Firefox not responding' before crashing.

Asked by Mpavle 3 months ago

Last reply by Paul 3 months ago

Intermitent SMTP errors

We have recently moved to a new mail server. We currently have about 20 Thunderbird email clients on Windows in an office location and a macOS home machine. On all machin… (read more)

We have recently moved to a new mail server. We currently have about 20 Thunderbird email clients on Windows in an office location and a macOS home machine. On all machines email is configured to use IMAP on hostname.com port 993 SSL/TLS with Normal Password and SMTP on hostname.com port 465 SSL/TLS with Normal Password.

The home machine is working 100% with no issues, it does have a much faster and lower latency internet connection than the office machines.

Many of the office machines are experiencing intermitent SMTP error messages when sending, intermitent, "unable to save mail in the Sent folder of the Inbox", messages and intermitent unable to move messages between folders.

I have checked and double checked the settings on affected machines - however, I believe a settings issue would result in nothing working, not intermitent functionality. Plus all is working fine on the home machine with the same settings (different OS, but ports and security settings all dictated by server).

With one client behaving properly, the server likwise behaving properly when addressed by the working client and the intermitent nature of the problems we are finding, I suspect we have some sort of network issue. Somthing timing out or a firewall/AV software causing a delay.

I have increased mailnews.tcptimeout on affected machines to 250 based on a forum article but this has had no effect (No idea of units here but if it is seconde then I am not supprised - the SMTP errors, when they happen are almost instantanious).

Any ideas on how to trobleshoot this problem further - The problem seems to get worse through the day, although that may just be peoples tollerance of an intermitent issue going down.

Asked by rob.garner 3 months ago

Last reply by sfhowes 3 months ago

IMAP messages not being retrieved on time from Comcast or Gmail

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine un… (read more)

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine until about 3 weeks ago I am now running version 115.11.1 (64-bit). I noticed that many messages I recieve at scheduled times every day were not appearing in my MTS message list until sevveral hours (a few actually took 3 days) after their normal delivery times. Checking with the senders revealed no change to the time they were sent. Looking at the messages when they appeared showed that they WERE received on time. Logging into the web interfaces for Gmail and Comcast/XFINITY email revealed that the messages were arriving on time. The only logical conclusion is that MTS has a problem in its IMAP protocol implementation that does not recognize new/unread messages as such, and therefore does not retrieve them. I am legally blind, and up to this point, mTS is the only fully accessible, easy-to-keyboard-navigate email program.

Asked by Paul Gelinas 3 months ago

Last reply by Paul Gelinas 3 months ago