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Thunderbird fails during shutdown

Thunderbird fails during the shutdown process. When the "X" is clicked the main screen goes away and the Windows Task bar icon shows inactive. However, if you watch Windo… (read more)

Thunderbird fails during the shutdown process. When the "X" is clicked the main screen goes away and the Windows Task bar icon shows inactive. However, if you watch Windows task manager Thunderbird is using 15 to 25% of the CPU. This may go on for a minute or more after which it will fail with an error and the Thunderbird error screen is displayed. This has been going on for 8 or 10 months now and I have ignored it it because it didn't cause me any problems. I have submitted probably 100 error reports on this. I'm running 115.5.1 (64 bit) under Windows 11.

The only extension I'm running is BirdieSync but Thunderbird fails even with this disabled. I found an old incident related to BitDefender but I do not now and have never run that extension.

This has become a very high priority of late. One of my eMail accounts has changed their sever settings. I need to make changes to that account in Thunderbird. However, because of this failure (i presume) the changes to the account are never saved and I have to remake them ever time I have to restart Thunderbird.

Asked by Raymond Raw 2 hours ago

Last reply by Wayne Mery 1 hour ago

Firefox keeps crashing since update to Android 14

Hi, Since I've installed the latest Samsung OneUI6/Android 14, Firefox keeps crashing randomly. There was a firefox update after (120.1.0, build #2015989146), but same b… (read more)

Hi,

Since I've installed the latest Samsung OneUI6/Android 14, Firefox keeps crashing randomly. There was a firefox update after (120.1.0, build #2015989146), but same behavior. When opening accessing a new url (either new tab or existing tab). No message displayed, simply closes. Everything is up to date, non rooted galaxy S23 ultra with Android 14/OneUI 6. Already cleared firefox app cache, uninstalled and reinstalled (this worked for a few hours, but it's back to same behavior).

Any ideas?

P

Asked by pnobre3 7 hours ago

Last reply by Paul 2 hours ago

Random Prompt to Enter Password - Doesn't Login

Our small business uses Thunderbird as our email client for our Rackspace email servers. Recently, we've been randomly getting a pop-up to reenter the password to our ema… (read more)

Our small business uses Thunderbird as our email client for our Rackspace email servers. Recently, we've been randomly getting a pop-up to reenter the password to our email account, and we enter the correct password but it fails to login. We can be using thunderbird for half a day, and then the password prompt pops-up and we're unable to login.

This has caused our IP address to be restricted by our server company due to too many failed server attempts. We were able to contact our sever company to release the restriction, but the password prompt keeps happening. We have verified it is nothing on our sever, as we can login directly on our server webmail service, and on other browser based email logins (gmail). We have verified server settings, port numbers, etc.

It is only happening with one inbox, it's a general inbox that multiple (5-6) users access. What's going on here?

Asked by contactus7 9 hours ago

Last reply by Matt 3 hours ago

Supernova 115.5.1

Supernova has been named correctly. So far it has "exploded" all over. Once again I can not click on an email link and have it open in Firefox. (1) Quick filter doesn't… (read more)

Supernova has been named correctly. So far it has "exploded" all over. Once again I can not click on an email link and have it open in Firefox. (1) Quick filter doesn't seem to work very well any more. It might give me what I am looking for, but when I close it quick filter, it starts putting back messages very slowly one at a time for minutes. (3) I am getting fairly constant messages that it can't write to disk because the disk is full or it doesn't have permissions (both of which are wrong). (4) I have a sub-folder that contains 2022 emails and it has started listing those emails as part of the current inbox and no longer shows them as part of the 2022 sub-folder. (5) And finally it has crashed several time.

This all started when I let the update for Supernova install and it just keeps getting worse. Any suggestions?

Asked by keduncan 5 hours ago

Last reply by Matt 3 hours ago

Is this profile recovery process safe ?

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile. Created a n… (read more)

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile.

Created a new Profile I copied over the folders:

 IMAPmail
 Mail

and the following files

 key3.db
 logins.json
 cert8.db

and all of the pref.js files (1 through to 141)

The profile folder does show new profile active ( as per this pic https://flic.kr/p/2pjRyRz)

I created the 2 IMAP account login details, I now have access to the inbox for 2 IMAP account, but I do not have any the filed mail (local folders) how do I get these back. This is an important item for me as many years of filed emails.

Asked by rick_hughes 3 days ago

Last reply by david 6 hours ago

Playing video on youtube use a lot of CPU

Firefox use a lot of CPU time ( it reaches 100% ) while watching youtube videos in 720p on Windows 10, and videos lags and stutters too much. Not using any ad blockers, n… (read more)

Firefox use a lot of CPU time ( it reaches 100% ) while watching youtube videos in 720p on Windows 10, and videos lags and stutters too much. Not using any ad blockers, non of plug-ins are on. It does work just fine on Ubuntu on the same machine Vids also were working fine on previous popular web browser known for its spyware

Using hardware acceleration is on in browser settings. Specs are: CPU: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 4,00 GB x64 Windows 10 Home edition 22H2 GPU: NVIDIA GeForce GT 635M

Firefox version 120.0.1 (64-bit), up-to-date

Asked by midipidemy 9 hours ago

Last reply by cor-el 6 hours ago

Login failed

When I try to log into my Thunderbird account after it has been updated I receive this message: "Login to server imap.windstream.net with username ( ) failed". Can you he… (read more)

When I try to log into my Thunderbird account after it has been updated I receive this message: "Login to server imap.windstream.net with username ( ) failed". Can you help me get my emails?

Please email me at gerry5069@gmail with any responses.

Thanks, Gerry Arquillo

Asked by gerry5069 1 day ago

Last reply by david 13 hours ago

Firefox is Very Slow to Start

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. So… (read more)

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. Some fixes have seemed to work, but they never work permanently. From my testing, it is not the result of any extension and the issue persists in troubleshoot mode. What has not helped my testing is that, after enough restarts of Firefox, the problem goes away and web pages load quickly, so this has caused some false positives. Has anyone else had a similar problem they were able to fix? Should I try uninstalling Firefox and reinstalling it?

Asked by theebonyduke 2 days ago

Last reply by zeroknight 16 hours ago

firefox keeps on crashing since the snap system

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ? They say linux is a broken system (: … (read more)

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ?

They say linux is a broken system (:

Asked by tclc 1 day ago

Last reply by zeroknight 17 hours ago

Firefox A/V Sync Issues

macOS 14.1.1 on an M2 with FF 120. When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second. This appears to be due … (read more)

macOS 14.1.1 on an M2 with FF 120.

When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second.

This appears to be due to the volume being muted when video playback starts. Unpausing the video leads to the video freezing for a very brief moment, then the A/V sync is clearly incorrect.

This can be replicated on YouTube by loading a video, muting the video (if not muted already), refreshing the page (F5), allowing the video to play, then unmuting the video. The sync will be incorrect.

If the audio is unmuted when the video play back starts, this does not appear to happen.

Following this article has no impact: https://support.mozilla.org/en-US/kb/performance-settings, nor does setting media.hardware-video-decoding.enabled to false.

This issue does not occur on Microsoft Edge.

Asked by me396 2 weeks ago

Last reply by zeroknight 17 hours ago

Autoscrolling is broken since 119.0

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as… (read more)

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

Asked by mattdanielsdba 1 month ago

Last reply by cor-el 17 hours ago

Browser Firefox Mozilla does not open on my desktop

Hello, I have been using Firefox Mozilla for many years. This morning it opened up fine. Then this afternoon (Dec 7, 2023) it would not open for me and when I try to ope… (read more)

Hello,

I have been using Firefox Mozilla for many years. This morning it opened up fine. Then this afternoon (Dec 7, 2023) it would not open for me and when I try to open a new tab it says that it crashed.

I looked and I do have Firefox as my start up browser in my settings. Thank you for any advice on getting back to my favorite browser.

Sincerely, Sandy

Asked by pstuz 1 day ago

Last reply by zeroknight 17 hours ago

Firefox unable to load videos

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is … (read more)

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is to reset my computer as sign offs, locks or returning to sleep do not clear the issue. I've tested on different browsers/sites and can confirm that this is exclusive to firefox. I have booted firefox in troubleshoot mode, cleared my history and given the sites time to load with no luck on any of them.

Is there a solution to this?

Asked by Bobn242 4 days ago

Last reply by zeroknight 17 hours ago

Frequent browser crashes on the VK.COM site when viewing content.

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b… (read more)

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b7a6415-dc8a-43ac-a0fe-e1d780231126#tab-details

Asked by azd94625 1 week ago

Last reply by zeroknight 18 hours ago

Sony Playstation Login ERROR

For the past 3 months or so, anytime I try to login to Sony Playstation website I can't get past entering my email. After putting in my email and hitting next the website… (read more)

For the past 3 months or so, anytime I try to login to Sony Playstation website I can't get past entering my email. After putting in my email and hitting next the website slows and firefox slow crashes. I have to force firefox to close. I have tried leaving a message to Playstation Twitter support. I've noticed their sign in page has change a few times recently so I wonder if it's an issue they caused. Either way it would be appreciated if it was looked into. Always feels like a lot of websites only care about chromium. By the way it works fine on edge or chrome. It also does not work with private browsing, so I don't think it's my extensions or cookies. I have also tried multiple computers.

Asked by Vash 22 hours ago

Last reply by zeroknight 18 hours ago

Using Mozilla as Default Browser

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and andr… (read more)

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Asked by Sarecee66 1 month ago

Last reply by Paul 21 hours ago

downloading messages from a server

‘When Thunderbird tries to get my new messages from my Xfinity account it is downloading all 36,000 emails on the server when I only need the most recent ones. Thunderbir… (read more)

‘When Thunderbird tries to get my new messages from my Xfinity account it is downloading all 36,000 emails on the server when I only need the most recent ones. Thunderbird already has years of my emails already downloaded. How do I have it download only the most recent emails that is not already in my ‘Thunderbird’ inbox?

Asked by markmackie 1 day ago

Last reply by Matt 1 day ago