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"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (read more)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

Asked by box37 38 minutes ago

Last reply by FredMcD 5 minutes ago

speeding up Firefox

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like … (read more)

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like Facebook, Gmail, everything I've saved for quick links over the past 2 years. I want my computer back, just the way I had it. This is a nightmare. I'd much rather my browser run slow (it really wasn't running slow). I tried a system restore, but it didn't restore things the way I had them. Please, what do I do to reverse this nightmare, and please don't ever offer to speed up my browser again.

Asked by ginchinchili 4 hours ago

Last reply by FredMcD 12 minutes ago

thunderbird won't access yahoo mail

Suddenly thunderbird won't access emails. Address is sbcglobal.net, which arrives through yahoo. "Get messages" button gives me the following: "sending of password for us… (read more)

Suddenly thunderbird won't access emails. Address is sbcglobal.net, which arrives through yahoo. "Get messages" button gives me the following: "sending of password for user (my email address) did not succeed. Mail server inbound.att.net responded: server error - Please try again later".

For outbound mail get message: "login to server smtp.att.yahoo.com with username (xxxx@sbcglobal.net failed" with the option of entering a new password.

I'm using the correct password, and am able to access my email directly from yahoo with that password.

Thunderbird updated to version 78.5 just before the problem started. I deleted 78.5 but could not figure out how to install the previously working version, 78.4.3, so added 78.5 back again.

I read that there can be a problem if the provider doesn't use TLS 1.2. As far as I can tell, that shouldn't be the problem with yahoo.

I suspect possible problem with free version of avast, but I have been using this for several years with no problem.

Incoming server setting is pop.att.yahoo.com, port 995 Outgoing is smtp.att.yahoo.com port 465

https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo#w_my-sign-in-attempt-was-prevented tells me to set security to "Oauth2", but that is not an option in the settings menu.

Any suggestions appreciated! Thank you.

Asked by knelson151 5 hours ago

Last reply by sfhowes 3 hours ago

Refresh deleted everything

Hi! I just did a Firefox refresh to fix the slow browser issue and instead of saving all of my bookmarks and passwords, everything was deleted. I've tried to restore but … (read more)

Hi! I just did a Firefox refresh to fix the slow browser issue and instead of saving all of my bookmarks and passwords, everything was deleted. I've tried to restore but that is failing as well. How do I get everything back?

Asked by cstaten 8 hours ago

Last reply by FredMcD 3 hours ago

cache always full

hey my cache always says its full even if i just emptied it if i go to settings and look its not even a full to 10% restarting the browser and the PC does nothing and i g… (read more)

hey my cache always says its full even if i just emptied it if i go to settings and look its not even a full to 10% restarting the browser and the PC does nothing and i get annoyed by the warning message by now

Asked by kevmomo07 1 day ago

Last reply by FredMcD 3 hours ago

does not work on mobile network

I'm using samsung galaxy note 10. mostly i use internet on wifi but when i use 5g network firefox cannot connect internet. other browsers do here is the screenshot (canno… (read more)

I'm using samsung galaxy note 10. mostly i use internet on wifi but when i use 5g network firefox cannot connect internet. other browsers do

here is the screenshot (cannot connect in korean)

Asked by HC Lim 3 days ago

Last reply by Seburo 5 hours ago

Firefox not loading some content

I've recently noticed an issue with Firefox not loading some content for me. On one page it failed to load embedded videos, and when I contacted the site to alert them to… (read more)

I've recently noticed an issue with Firefox not loading some content for me. On one page it failed to load embedded videos, and when I contacted the site to alert them to the problem they troubleshooted and the issue seemed to be with my browser. A second time, when trying to use Instagram scheduler Planoly, I discovered that none of the images of my feed would display in the program, and again when I contacted support they could find no issue at their end.

I have followed advice and: - cleared my cache and cookies - disabled extensions one by one - scanned my machine for malware.

Any advice would be much appreciated.

Asked by Linconclusive 6 hours ago

Last reply by cor-el 5 hours ago

"XML parsing error - toolbarbutton, appmenu_customize" after 78.5 update

Hi, I tried to update thunderbird to 78.5 (current 68.3 32B) but the new version crashes. When I come back (restore point) to previous version, all contacts erased Any s… (read more)

Hi,

I tried to update thunderbird to 78.5 (current 68.3 32B) but the new version crashes. When I come back (restore point) to previous version, all contacts erased

Any suggestion is welcome. Thanks!

Asked by waksomail 15 hours ago

Last reply by sfhowes 8 hours ago

Firefox unusable but doesn't crashes, freezes

***************************** The problem When I start firefox I see a blank page (this was not my starting page before the problem occured)(Image linked). The overall gr… (read more)

***************************** The problem When I start firefox I see a blank page (this was not my starting page before the problem occured)(Image linked).

The overall graphical window is not frozen but I can't open any webpage nor any local file. The option pages don't work either nor any of the about:XXX pages.

*************************** What I tired I cleared my cookie/cache. I tried firefox's safe mode. I refreshed firefox. I deleted my profile and created a new profile. I desactivated all my security software. I ran firefox with root privilege. Updated windows. None of that did solved the problem.

This problem persisted after I haved uninstalled Firefox, deleted my profile, deleted all mozilla directories in ProgramData, AppData, Program, cleaned up my disk with window's 10 utilitary and reinstalled firefox (I also tried a simple install unistall so I don't think I broke firefox by deleting files). When reinstalling firefox I tried both a 64 and a 32 bits install with current and older version none worked.

I scanned my PC for malwares, nothing found. I checked my memory as suggested in a troobleshooting page, (no problem found).

Firefox DOES WORKS in window's safe mode.

************************************ Observations I noticed via my firewall that firefox don't even send any package to the internet if I try to acess a website. Firefox does however acces 127.0.0.1 (at least it asks for permission). Firefox doesn't close if I use top right red cross, it does close if, in task bar I right click/close all windows or if I exit within the "three horizontal bar menu" I precise that my connection is ok and that MS Edge is working fine.

I repeat, Firefox works in window's safe mode.

I would really appreciate your help as I can't find any other thing to try.

Asked by a.ranaud00 9 hours ago

Last reply by FredMcD 9 hours ago

Firefox Crashing, trying to find out why

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker. This morning I was having some… (read more)

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker.

This morning I was having some internet trouble and it turns out my ISP needs to send someone out to my house to fix it. While my internet was going in and out, Firefox seemed very sensitive to this because it would continue to crash.

I was wondering if your internet connection going in and out can cause Firefox to crash (I need to the end the process because it is unresponsive type of crashing). I don't usually have any problems with Firefox and just wanted to ask.

Thanks.

Asked by Dr.Strange 1 week ago

Last reply by FredMcD 9 hours ago

Thunderbird did some form of auto update and ALL, I mean ALL, of my email folders have disappeared!

Thunderbird did some form of auto update and ALL of my email folders have disappeared. Some 80 folders going back years. ALL have gone, some 120 most recent emails were d… (read more)

Thunderbird did some form of auto update and ALL of my email folders have disappeared. Some 80 folders going back years. ALL have gone, some 120 most recent emails were downloaded however. It prompted me to enter email address / name for email set up ( as if new ) and did so.... ??? Is this a new account??? How can I find/restore the original?? What is going on ??? Windows 10 on an ASUS laptop....

Asked by nedryandoyle 2 weeks ago

Last reply by atErik 1 day ago

Can't connect to Google.com, potential security issue

I can't seem to connect to Google.com anymore. I get Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.go… (read more)

I can't seem to connect to Google.com anymore. I get

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection.

What can you do about it?

www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

as the error. I've tried various things like deleting certificates, refreshing firefox, and even uninstalling firefox. Nothing works and I don't want to go back to Edge. Google.com works fine on edge, and I have a document saved as a start up tab that works fine on firefox. Drive also doesnt work, but accounts.google.com works so I can sign in.

Asked by i0brendanhansen 2 days ago

Last reply by jscher2000 1 day ago

Can I get ALL gmail messages at once on POP3, just getting 100+ at a time

Can I get ALL gmail messages at once on POP3 ?, just getting 100 or so at a time. There are emails going back several years on this gmail account. I click on get messages… (read more)

Can I get ALL gmail messages at once on POP3 ?, just getting 100 or so at a time. There are emails going back several years on this gmail account. I click on get messages and I may get 100 or 130 per try. Thanks

Asked by vpaul1595 1 day ago

Last reply by Matt 1 day ago

Not responding message in Thunderbird.

When I try to read my new mail in Thunderbird I keep getting a not responding on the top of the screen. It had been doing this for about 6 weeks now. I have to wait and w… (read more)

When I try to read my new mail in Thunderbird I keep getting a not responding on the top of the screen. It had been doing this for about 6 weeks now. I have to wait and when the message goes away I can read my mail. Why is it doing this?

Asked by gathright408 1 day ago

Last reply by sfhowes 1 day ago

Firefox >79 slow to load pages

Was using FF 79.0. Everything worked great. I upgraded to 80 or so a while back and found that it was taking ~7-10 seconds before FF would begin to load an initial webp… (read more)

Was using FF 79.0. Everything worked great. I upgraded to 80 or so a while back and found that it was taking ~7-10 seconds before FF would begin to load an initial webpage, so I used system restore to go back to 79. I've upgraded to 82.0.2 and the same thing is happening. Tried going back using system restore, but system restore failed for some reason, so I'm now stuck. I haven't had success re-installing FF 79.0. Any ideas why FF would be so slow loading a page? FYI, once I'm on that website, if I click to another page on that website, it loads quickly and normally. Only seems to be when I'm moving to a new website. I'm using Windows 7.

Asked by bgula 2 weeks ago

Last reply by FredMcD 1 day ago