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Cant Send Emails

Hi, Have tried all ways to get sending Email to work , Checked out comcast outgoing settings, went to comcast email direct and checked to make sure that 3rd party setting… (read more)

Hi, Have tried all ways to get sending Email to work , Checked out comcast outgoing settings, went to comcast email direct and checked to make sure that 3rd party setting where correct, downgraded the thunderbird email, and reloaded the new one, nothing works!, will receive no problems just cant send. also tried the password you name it. thanks a screen shot for you to take a look at. thanks

Asked by kckorner 2 months ago

Last reply by Matt 2 months ago

tab crash on redirect to microsoft authentication

On all sites where I need to login with my work account I get a tab crash when the browser redirects to https://login.microsoftonline.com/ac4b0eb0-811e-4ab0-acca-8a870792… (read more)

On all sites where I need to login with my work account I get a tab crash when the browser redirects to https://login.microsoftonline.com/ac4b0eb0-811e-4ab0-acca-8a87079290dc/oauth2/v2.0/authorize?response_type=id_token&scope=user.read......

This is a recent failure (this week), that occured without any changes on my own account to Firefox developer version 121.0b2(64-bits)

I had to install google chrome to overcome this problem. Chrome has no issues with microsoft authentication.

Please solve as soon as possible, otherwise I will be switching to another browser.

Asked by chris vandert 5 months ago

Last reply by TyDraniu 5 months ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 3 months ago

Last reply by cor-el 1 month ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 1 month ago

Last reply by cor-el 1 month ago

Firefox 121.0.1 (64-bit) invalid file format error on youtube upload

Hello Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that … (read more)

Hello

Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that videos what was already successfully uploaded some times ago. I using Microsoft Edge now to upload on youtube and it is fine with all my videos. Hope you can fix soon.

Asked by SNov 3 months ago

Last reply by zeroknight 3 months ago

Every time Thunderbird restarts, cannot login to office365 server

I have to manage a number of joint email addresses which are outlook.com addresses, so I have them all installed on Thunderbird. Up until recently, it worked fine, altho… (read more)

I have to manage a number of joint email addresses which are outlook.com addresses, so I have them all installed on Thunderbird.

Up until recently, it worked fine, although every few months Outlook.com would not allow the sync because of some security issue (wanting an alternative email address, wanting an alternative phone number, wanting me to confirm that the last sync was me). I would sign in to the email account on a browser, fix the issue, and then it would work again.

As of a few days ago, Thunderbird is showing the "Login to account XXX failed" and "Login to server outlook.office365.com with username XXX failed" for maybe a dozen of the addresses every time I open Thunderbird. If I login to the email on a browser, and force Thunderbird to "Retry" several times, it will sync the account - but the next day, the same issue arises with the same account. When I check the account activity, it shows successful automatic syncs.

Is there another setting I need to check or change to make Thunderbird work with Outlook.com addresses?

Asked by Sarah Boyd 2 months ago

Last reply by sfhowes 2 months ago

Can't login to Yandex mail

trying to get email - got this error; How do I fix this?????????? Happening last few days. my email: [edited] @yandex.com Sending of password for user pizzipie did n… (read more)

trying to get email - got this error; How do I fix this?????????? Happening last few days.

my email: [edited] @yandex.com

Sending of password for user pizzipie did not succeed. Mail server pop.yandex.com responded: [AUTH] login failure or POP3 disabled, try later. sc=75IVcg0DLKo0_290005_

Asked by pizzipie1 4 months ago

Last reply by david 4 months ago

Send message failed -- no other error

I have 4 different gmail accounts that I use thunderbird to manage, along with local folders. Starting today, I cannot send messages. I get a dialog box with no error cod… (read more)

I have 4 different gmail accounts that I use thunderbird to manage, along with local folders. Starting today, I cannot send messages. I get a dialog box with no error codes, underneath is another dialog box showing send progress with the eternal circle. Have rebooted, made sure each account has a unique SMTP server description. Worked fine until today. No updates that I know of.

Asked by Dan Scott 2 months ago

Last reply by Matt 1 month ago

Microsoft Hotmail : "Outgoing server (SMTP) timed out"

I am using Thunderbird v 115.5.1 on a Windows 10 system. I am using an "@hotmail.com" email address. I seem to be able to receive emails just fine, but face an issue send… (read more)

I am using Thunderbird v 115.5.1 on a Windows 10 system. I am using an "@hotmail.com" email address. I seem to be able to receive emails just fine, but face an issue sending out emails. When I press "send", it gets stuck on "sending message" for quite a while, then I see the error message:

=

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.

=

My SMTP settings: Server Name: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication Method: OAuth2

Appreciate any help! :)

Asked by kevinlim 4 months ago

Last reply by Googlethunderbird 4 months ago

Thunderbird keeps randomly opening new windows when I have multiple tabs open

For some reason, whenever I have multiple tabs open in Thunderbird, it will seemingly randomly open a new window, interrupting whatever I'm doing. What seems to happen is… (read more)

For some reason, whenever I have multiple tabs open in Thunderbird, it will seemingly randomly open a new window, interrupting whatever I'm doing. What seems to happen is that the new window will contain the tab I was working with (address book, settings, etc.) and a tab for my mail, but that mail tab will have switched to a different mailbox. And then the new window that opened behind the other one will have a tab for my mail focusing on whichever mailbox was selected before.

This is driving me absolutely crazy! It keeps interrupting what I'm doing and makes me anxious to do anything in any tabs in Thunderbird. I need to fix it!

Any idea why this is happening and what I can do to stop it?

Asked by brian79 1 month ago

Last reply by Toad-Hall 1 month ago

Thunderbird won't copy messages with attachments to "sent" folder.

This is a recent issue. If I send an email with no images and no attachments, it copies the email into my "sent" folder with no problem. If I send an email with even a s… (read more)

This is a recent issue. If I send an email with no images and no attachments, it copies the email into my "sent" folder with no problem.

If I send an email with even a small attachment...it sends the email, but "times out" copying the message to the sent folder.

I've checked the account/server settings, they are exactly as recommended. I've changed the sent files to "other"...no difference. I deleted and reinstalled Thunderbird...no change.

Ideas?

Asked by cswarners 2 months ago

Last reply by Robert van Geel 1 month ago

Logged into wrong yahoo IMAP account

I'm just getting started with Thunderbird on Windows 10. To test it, I set up my yahoo IMAP account xxxxx777@yahoo.com using a yahoo app password. It worked fine, so I … (read more)

I'm just getting started with Thunderbird on Windows 10. To test it, I set up my yahoo IMAP account xxxxx777@yahoo.com using a yahoo app password. It worked fine, so I deleted that account and set up my 'real' yahoo IMAP account, which is xxxxx@yahoo.com, using another app password from Yahoo. This is a different yahoo account, so I needed to get another app password. Again, that account worked fine.

However I then chose to delete that account on Thunderbird and return to using my xxxxx777@yahoo.com yahoo IMAP account, by getting a new app password and following the Thunderbird instructions for setting up an account. The trouble is that Thunderbird is now connecting to my xxxxx@yahoo IMAP server and receiving those emails and folders instead of my xxxxx777@yahoo.com emails and folders. I have uninstalled and reinstalled Thunderbird and rebooted the computer. Thunderbird 'account settings' is correct.

The first tab in Thunderbird is "email- xxxxx777@yahoo.com", and the folders that follow are from my xxxxx@yahoo.com account. Each time I receive an email on my xxxxx@yahoo.com account, it shows up in Thunderbird under my xxxxx777@yahoo.com account.

I'm stumped.

Thanks, David

Asked by dungernh 2 months ago

Last reply by david 2 months ago

Firefox needs over 100 GB of memory and always crashes

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have a… (read more)

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have already deleted and reinstalled the program and cannot explain why it is using so much memory. Can anyone help me?

Asked by hello247 1 month ago

Last reply by cor-el 1 month ago

Firefox uses large amounts of memory that bring everything to a halt

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one o… (read more)

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

Asked by Sidiana 5 months ago

Last reply by cor-el 5 months ago

115.4.1 is terribly slow downloading and filtering messages. (win10, spectrum, gmail)

115.4.1 is terribly slow. When stuff is going on in background like downloading or filtering, I cannot use the interface to select messages or folders. It is very annoyin… (read more)

115.4.1 is terribly slow. When stuff is going on in background like downloading or filtering, I cannot use the interface to select messages or folders. It is very annoying. I can only imagine that when I archive 1000 or more messages every 6 months, that the system is going to choke.

Asked by rhyolite1 6 months ago

Last reply by Wayne Mery 2 months ago

Firefox locks up after downloading file

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, cl… (read more)

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

Asked by Daren Scot Wilson 3 weeks ago

Last reply by zeroknight 2 weeks ago

Prevent Compact folder from compacting subfolders

Since the dawn of time, the Compact folder command on the folder context menu has compacted just the selected folder. However, I have noticed that in the latest Thunderbi… (read more)

Since the dawn of time, the Compact folder command on the folder context menu has compacted just the selected folder. However, I have noticed that in the latest Thunderbird version (I'm using 115.6.1) the Compact folder starts automatically compacting all subfolders under the current one. This is a big problem for me: under the inbox, which I need to compact fairly often because all messages pass through it, I have literally hundreds of subfolders, some of them dating from more than 20 years ago, when I used Netscape Communicator. Those folders are "read only" (I only have them for reference), and I do not want to modify them in any way, to avoid risking their contents. Thus, I DO NEED for Thunderbird to stop compacting subfolders automatically. Is it possible? How can it be done?

Also, after a folder compacting has started, what's the best way of cancelling it, short of closing Thunderbird? I understand that the compaction process is quite safe, as it copies all data to a fresh file, but would rather not risk data loss.

Asked by ajgelado 3 months ago

Last reply by Wayne Mery 3 months ago

Thunderbird Quick Filter SLOW

Hello, After update Thunderbird quick filter became very very slow. If you type in quick filter field two words. At the beginning is being shown random results not conne… (read more)

Hello, After update Thunderbird quick filter became very very slow.

If you type in quick filter field two words. At the beginning is being shown random results not connected with typed in words. Then in 30 seconds or later are being loaded correct results. Not possible to use like this. It's local search on normal PC (with CPU AMD Ryzen 5 PRO 4650G, 24GB RAM) filtering must to work fast. Could you fix that issue?

Thank you

Asked by Ludas 5 months ago

Last reply by Wayne Mery 1 week ago

Thunderbird 115 update crashes on Win 10 PC

Since the latest thunderbird update 115 I have multiple crashes & black screens, before this it was very stable. I have been using this since 2015 I think with little… (read more)

Since the latest thunderbird update 115 I have multiple crashes & black screens, before this it was very stable. I have been using this since 2015 I think with little problem until now. If nobody else is having problems with 115 perhaps I should just use windows restore to go back to Dec 10th 2023. The only alteration to settings I made to try and fix it was to untick "use hardware acceleration when available". It made no difference.

Asked by mikedall 3 months ago

Last reply by Matt 2 months ago