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  • Archived

memory leak

Like so many others, I find the ongoing and worsening memory leaks a real disappointment -and now getting worse since V28 on both of my W7 machines. I am now on FFox V30… (read more)

Like so many others, I find the ongoing and worsening memory leaks a real disappointment -and now getting worse since V28 on both of my W7 machines.

I am now on FFox V30, and while it starts out at about 300MB, after a few hours it grows to be typically 2.xGB.

I have run the about:memory several times, but don't know how to use the results to any advantage. It appears that about 7 tabs each use about a 1/3-GB of memory.

I typically will have 5-6 windows open, a total of 20-30 tabs.

I have seen several threads on this, but none with any resolution, and dating back to V4 (about 2006)!

Is there any hope, or way to resolve, or just need to jump to Chrome?

Asked by guthrie 5 years ago

Last reply by ninjawriter222 5 years ago

  • Archived

Secure Connection Failed An error occurred during a connection to www.google.co.in.

Problem:- Secure Connection Failed An error occurred during a connection to www.google.co.in. SSL peer rejected a handshake message for unacceptable content. (Error code:… (read more)

Problem:-

Secure Connection Failed

An error occurred during a connection to www.google.co.in. SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.



I have tried every possible aspect provided by the Mozilla Firefox Support Team

These are the Steps followed:-

Check your SSL settings

   In the Location bar, type about:config and press Enter.
       The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page. 
   Type security.enable in the Search field.
       If both security.enable_ssl3 and security.enable_tls are set to true, skip to the next section.
       If both security.enable_ssl3 and security.enable_tls are set to false, double-click each of them to set it to true. 

Try to access a secure site again. If it still doesn't work, continue in the next section.


Check your proxy settings

Some computers are configured to access the Internet through a proxy.

   Click the menu button New Fx Menu and choose Options
   .
   Select the Advanced panel.
   Click the Network tab.
   Click Settings….
       If Manual proxy configuration is selected, you are using a manually configured proxy server. Verify that all protocols listed in the dialog box are pointing to the address of your proxy server. Contact your network administrator if you don't know this address.
       If Manual proxy configuration is not selected, this section does not apply. You can skip to the next section. 
   Make any changes, and click OK to close the Connection Settings window.
   Click OK to close the Options window . 

Try to access a secure site again. If it still doesn't work, continue in the next section.


Please suggest a proper solution as my 100 employees are suffering with it...

Asked by Viratthakur 6 years ago

Last reply by guigs 6 years ago

  • Archived

something unexpected went wrong with this url...class not registered

Cannot open links in Outlook 2013 with default browser set to FireFox (26.0). If I set Internet Exploder as the default, I can open links in Outlook 2013. Windows 8 x64 … (read more)

Cannot open links in Outlook 2013 with default browser set to FireFox (26.0). If I set Internet Exploder as the default, I can open links in Outlook 2013. Windows 8 x64

Thanks

Stuart

Asked by stuart-bailey 6 years ago

Last reply by John99 6 years ago

  • Archived

[THUNDERBIRD] The hiperlinks won't work after new install

The hyperlinks won't work. Firefox was install after my hardrive was formatted since then the links won't work Firefox is installed on windows XP 32 bit computer Any idea… (read more)

The hyperlinks won't work. Firefox was install after my hardrive was formatted since then the links won't work Firefox is installed on windows XP 32 bit computer

Any ideas!

Martin Freeman

Asked by mjfreeman 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox 55.0.3 slow connection with 'Performing TLS Handshake'

Been having this problem over the last couple of months with Firefox 55.0.3 (64-bit) running on a Windows 10 Pro. It has been so bad that I've often waited for up to 5 mi… (read more)

Been having this problem over the last couple of months with Firefox 55.0.3 (64-bit) running on a Windows 10 Pro. It has been so bad that I've often waited for up to 5 minutes while the 'Performing TLS handshake with .......' message displays. Yesterday I installed Chrome. Attempted to connect to a music forum using Firefox that I've had the TLS problem with and as usual got the message. Immediately started Chrome and attempted to connect with the same forum. No problem. Read a couple of comments, replied to one and logged out. Meanwhile, Firefox was still waiting with the TLS message..... A few seconds after I had completed the exercise using Chrome, Firefox decided to connect me..... I have previously tried all the solutions suggested such as emptying the cache, going to No Proxy, turning off IPv6 etc. but nothing has worked in Firefox. On another machine on the same home network, running Firefox 52.3.0 (64-bit) on the esr channel I don't seem to have the same problem, at least not as frequently..... I'll add that I am running both Avast Anti-virus and Malwarebytes. Turning off these had no effect on the Firefox TLS problem. Both were running when I successfully connected using Chrome. I am reluctant to discard Firefox as previously I have found it to be fast and reliable, but something has happened the last few months to dent my confidence.... Just tried it again today to the same site on the Firefox 55.0.3 machine, and it took 85 seconds to connect to the forum page with Firefox. With Chrome, the connection was almost instantaneous..................

Asked by Sympol 2 years ago

Last reply by zeozod2 2 years ago

  • Archived

Facebook crashes Firefox when typing a comment by making "@" suggestions.

This is the same problem as https://support.mozilla.org/en-US/questions/987650 What the moderator, cor-el, did not understand and the poster could not seem to explain is… (read more)

This is the same problem as https://support.mozilla.org/en-US/questions/987650

What the moderator, cor-el, did not understand and the poster could not seem to explain is that it is not Firefox's autofill that is the cause of the problem. So, clearing the forms history will not fix this issue.

It is Firefox's reaction to Facebook's attempt to present a dropdown list of friend and page suggestions for addition to your comment the same way it would if you typed "@" first. FB's attempt to make things simpler for it's users by doing this without the "@" symbol seems to be causing a conflict in Firefox that totally freezes the browser. "Mozilla Firefox (Not responding)" is displayed and no amount of waiting changes things. No option for a crash report or anything but to close it.

It happens randomly when typing in a comment or status, usually after 2 or 3 letters into a word that matches the first 2 or 3 letters of someone in your friends list or liked/followed pages/groups or even other commentators. Unfortunately, for me, that means even typing "the" can cause this issue. As far as I can tell, there is no way to turn this off in FB's settings.

I understand that this is caused by Facebooks implementation of the feature, but it is my hope that someone at Mozilla can offer a fix or patch for this since it's unclear how many FF users are affected and it may take some time before FB addresses the issue.

Please help. I would really prefer to not have to type my comments in Notepad before pasting them on FB.

Thanks.

Asked by beastmastre 6 years ago

Last reply by John99 6 years ago

  • Archived

can't install ZTE supplied 'update' after flashing compiled B2G

My device is running version 1.3.0.0-prerelease that was compiled from source (by someone else). Now ZTE has finally released a version 1.1 'update' that I would like to … (read more)

My device is running version 1.3.0.0-prerelease that was compiled from source (by someone else). Now ZTE has finally released a version 1.1 'update' that I would like to install. However, when I attempt to install the update I receive a signature verification failure error message. How do I install the update provided by ZTE?

Asked by jezra 6 years ago

Last reply by erotavlas 6 years ago

  • Archived

Error code: sec_error_pkcs11_device_error

After upgraded my Firefox to version 27, I cannot access to my email server which is installed with 2048bit SSL certificate. The error message as follow: Secure Connectio… (read more)

After upgraded my Firefox to version 27, I cannot access to my email server which is installed with 2048bit SSL certificate. The error message as follow:

Secure Connection Failed

An error occurred during a connection to mail.tarc.edu.my. A PKCS #11 module returned CKR_DEVICE_ERROR, indicating that a problem has occurred with the token or slot. (Error code: sec_error_pkcs11_device_error)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

I can access the same site from other browsers such as Internet Explorer and Chrome. Please advise. Thank you very much.

Asked by leeyy 6 years ago

Last reply by guigs 6 years ago

  • Archived

URL bar always says "Search or enter address" despite what page it's on. One other issue explained in further detail

Windows 7 Home Premium x64 Firefox 26.0 Not an addon issue - I've loaded up Fire Fox 2.6 and the same addons on a different computer and experienced no problems. Addons: … (read more)

Windows 7 Home Premium x64 Firefox 26.0 Not an addon issue - I've loaded up Fire Fox 2.6 and the same addons on a different computer and experienced no problems. Addons: Noscript (added after problem occured, not the cause) Adblock Plus, Adblock Plus Edge, Adblock Plus Popup Addon Plugins

  • Shockwave Flash 11.9 r900
  • Google Update
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Unity Player 4.3.1f1
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • NPWLPG (did some self research on this, windows live photo gallery plugin. Not the cause)
  • Roblox Launcher Plugin

Computer is free of viruses. Scanned with Malwarebytes, Spybot Search and Destroy 2.0, AVG 2014, adwcleaner (powerful adware cleaner) No reset option for Firefox 26.0.

Whenever I go to a page on Firefox, such as google.ca (I'm living in Canada), the URL bar shows the URL for a split second and goes back to "Search or enter address" as though I haven't typed anything in for the first place. However, when I right click the URL bar when this happens the Undo option is selectable and not grayed out. When I clicked Undo the URL, https://www.google.ca, was back like normal.

The other issue is that whenever I'm typing something in on a webpage, like a search on google.ca, if the URL bar is blank like usual the | that appears when typing jumps to the URL bar and continues typing there. It is HIGHLY irritating whenever I'm trying to write a lengthy forum post and such or a quick search on YouTube and it cuts off and starts appearing in the URL bar where I need to click where I was previously typing and continue. I don't understand what's going on.

Asked by ethanwdp 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox won't start after windows update

After windows Updated my computer Firefox won't start. I tried a clean reinstall two times, won't work. When I tried to start the firefox the first time after booting my … (read more)

After windows Updated my computer Firefox won't start. I tried a clean reinstall two times, won't work. When I tried to start the firefox the first time after booting my computer it comes with the following message.


XML Parsing Error: undefined entity Location: chrome://mozapps/content/extensions/update.xul Line Number 14, Column 1:

<wizard <="" ^="" id="updateWizard" p=""></wizard>

Any Help would be greatly appreciated. I like firefox and I'm using it the last 7 Years.

Thanks

DK

Asked by dikt123 6 years ago

Last reply by cor-el 6 years ago

  • Archived

can audio/video files not cached be downloaded somehow?

I know it's been extremely difficult to find cached audio/video files since Firefox changed how cache works, but I used to be able to find them with IE. Since I had to up… (read more)

I know it's been extremely difficult to find cached audio/video files since Firefox changed how cache works, but I used to be able to find them with IE. Since I had to upgrade IE, and Adobe Flash player, I'm not finding audio files from a site that used to be stored on the PC. I've tried IEcacheview, and various addons for Firefox, but nothing works. Any notions on how to get the files cached? I dont want to record them.

Asked by spiritgumm 6 years ago

Last reply by guigs 6 years ago

  • Archived

Pages wont load, links become inactive

Hello, I have had this issue for a while and I have finally decided to ask for some help, usually I can find answers to my problems but am a bit stumped on this one. My i… (read more)

Hello, I have had this issue for a while and I have finally decided to ask for some help, usually I can find answers to my problems but am a bit stumped on this one. My issue is this: I do a search, right click link and open in new tab - works 80% of the time. ok other 20% page wont open just stuck. Whats interesting though is I have found if I refresh the google search page I can then open the link fine, - the first open page is still sitting there spinning around, sometimes when the link opens this will kick the first try into finding the site. Now it has been getting worse. Now links on web pages becoming inactive as in i click on the link and nothing happens, right click and it does not have open in new tab ect. Its as though the page has lost all of it connections to the internet. sometimes when i refresh the page after a link not working it will open the linked page? bizarre. I have done a lot of research on this and have done things like clear the cache, uninstalled and reinstalled firefox, changed to new profile, and a myriad of other things mainly in regards to pages wont load. does this happen in other browsers, I barely use other browsers so haven't noticed that it does. I use ghostery and ad block plus, ad block pop up, ad block is set to exclude google. does this happen on other computers with firefox on my wireless network? not as much sometimes pages wont load but can put that down to internet or wireless issues. I cant rule out it being a browser issue because when pages wont load from google links i can open bookmarks and the pages load as well as links from them out to the internet, and the page open via google still sits on spinning, try the link again and again and still wont load. Could it just be a bad link? it happens far too often for the internet to have that many bad links. other clues, Ad block plus and ghostery have used this and updated for a long time with out these issues. Issues only started with the last couple of firefox updates. something of interest is that this issue started around the time we upgraded to adsl 2+ from adsl and got a new modem, but the internet is still connected and I can still surf from the bookmarks so that could be just a coincidence so I still cant rule out a browser issue. oh does the page time out - eventually yes but takes a long time, I do see it saying waiting for fonts.google or other such things but tried all of those fixes and nothing helps. I hope I have been able to get my issue across. Any help would be greatly appreciated Soleous75

Asked by Soleous75 6 years ago

Last reply by guigs 6 years ago

  • Archived

Kerberos authentication failing

I am setting up SSO in a corporate environment using CAS/Jasig to authenticate to the corporate LDAP using SPNEGO (Kerberos). When I attempt to access the secured resour… (read more)

I am setting up SSO in a corporate environment using CAS/Jasig to authenticate to the corporate LDAP using SPNEGO (Kerberos). When I attempt to access the secured resource in my FF browser, the initial Negoiate challenge is sent from CAS/Jasig and FF responds with a NTLMSSP token. CAS/Jasig dutifully responds back with another Negotiate header which, if I'm following everything correctly, FF is supposed to use to establish a Channel Binding Token. The call to function InitializeSecurityContext fails with a return code of -2146893054 and the auth process fails over to "challenge user for credentials" at that point.

What I've done

  • verified the CAS/Jasig server can communicate with the LDAP directory using Kerberos. Server keytab file is fine, test run using the hadoop library's KerberosTestUtils class works perfectly.
  • verified the client has Kerberos tickets - in fact, the klist utility from M$ says there are 29, including one valid today from one of the 4 AD domain controllers used here.
  • rummaging about the iwebs, code -2146893054 corresponds to (I think) M$ SEC_E_UNSUPPORTED_FUNCTION exception. Docs say the this usually means an invalid context attribute flag was sent to the function. I've attempted the auth several different ways with negotiateauth debugging set to 5, but it doesn't seem to matter whether the session uses REQ_DELEGATE or REQ_MUTUAL_AUTH or both or neither (these are the only 2 configurable flags I can see in the source code for the nsAuthSSPI::GetNextToken function, which is where the error is thrown). The 2nd call to InitializeSecurityContext fails regardless
  • other iweb sites indicate this error could be a mismatch between the client & the server, either in system time or encryption level required. I've verified that both the client machine and the CAS/Jasig server have system times within 2s of each other and both are requiring 128 bit encryption

I'm stuck now - near as I can tell, FF is supposed to shoot back another Authorization token in response to this 2nd Negotiate challenge to establish a secure channel, but none is being sent due to this error. I'm also confused why FF insists on sending an NTLMSSP token - why won't it send a Kerberos token? Any guidance as to where to look next would be appreciated.

Asked by cornells 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox 26 Android repeatedly crashes

I am writing an app with lots of canvas and Dom manipulation with javascript. after a short amount of time Firefox crashes after the page loads. I'm using a test device o… (read more)

I am writing an app with lots of canvas and Dom manipulation with javascript. after a short amount of time Firefox crashes after the page loads. I'm using a test device on Android 2.3

here is one of many crash IDs : 91467f81-e52c-4ac9-a900-47cfb2131219

Asked by nikc 6 years ago

Last reply by kbrosnan 6 years ago

  • Archived

Why can't I get Firefox Sync to Sync from one computer to another when I press Sync Now in the Tool Menue?

I set up a sync account a long time ago to sync the bookmarks from my desktop to my laptop. When I first set it up, it worked fine, but I haven't used it in a long time.… (read more)

I set up a sync account a long time ago to sync the bookmarks from my desktop to my laptop. When I first set it up, it worked fine, but I haven't used it in a long time. However, today when I tried to to sync my machines, it didn't work properly. Everything seems to be ok with the desktop. When I tried to access the account from the laptop, I found that it was not recognized. I went through the procedure to add a new machine, and it seemed to work fine. I got a message that said "Your data is now being encrypted and uploaded in the background. You can close this tab and continue using Firefox." What looked like a "completion bar" appeared under it. I never saw anything appear to show that the uploading was happening, and I finally closed the window.

I went to the Tools menu on each, opened it, and clicked on Sync Now. When I clicked on it, the window closed, but nothing apparently happened, and my bookmarks did not change. I tried doing this several times (I even rebooted both machines) and tried again, but nothing happens.

I am running XP on the desktop and Win 7 on the laptop. I made sure Firefox is current on both machines.

Am I doing something wrong? I would appreciate any help I can get.

Asked by TexasNative 6 years ago

Last reply by guigs 6 years ago

  • Archived

Volume far too low, especially on youtube videos

Phone: ZTE Open C Firefox OS 1.3 Problem: When listening to videos on youtube I'm straining to hear the audio at full volume. I've tried different headphones. The volum… (read more)

Phone: ZTE Open C Firefox OS 1.3 Problem: When listening to videos on youtube I'm straining to hear the audio at full volume. I've tried different headphones. The volume is louder on mp3 files but not much. Is this a hardware or software problem? Can this be fixed?

Asked by Syex 5 years ago

Last reply by Ralph Daub 5 years ago