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Firefox crashes on sites that require login (Chase, DropBox, etc)

Since i've updated my macbook pro to OS13 Ventura, Firefox cannot open certain webpages like Chase or Dropbox. seems that it starts to load the page until the sign-in c… (read more)

Since i've updated my macbook pro to OS13 Ventura, Firefox cannot open certain webpages like Chase or Dropbox. seems that it starts to load the page until the sign-in components load on the page. I have multiple submitted crash reports

Report ID Date Submitted bp-d8839aa7-f970-404e-9778-f1cf30221112 11/12/22, 11:01 AM View bp-0e911ef9-7412-474f-90d2-959080221107 11/7/22, 9:42 AM View bp-58d2bc95-4cd9-444f-9f2e-4dc0b0221107 11/7/22, 9:28 AM View bp-cd07bca0-1209-4666-809e-888cf0221107 11/7/22, 9:26 AM View bp-ca9b889d-7aa8-4dd0-a676-38a5a0221106 11/6/22, 12:27 PM View bp-21f00a38-1cbf-4e0b-9f56-bcc4d0221112 11/12/22, 11:39 AM View bp-bb431b2c-3015-4884-8f00-1c54a0221112 11/12/22, 11:39 AM View bp-01a02cea-0198-4368-ac1d-91df10221112 11/12/22, 11:39 AM View bp-620a72fb-01fb-41fb-b625-8168f0221112 11/12/22, 11:39 AM View bp-69f19fdc-888c-4918-8aa5-ba7c90221112 11/12/22, 11:39 AM View bp-88388c2b-4d72-46d5-8273-b89180221112 11/12/22, 11:39 AM View bp-86ff8ce1-0fa5-49b8-ad38-644510221112 11/12/22, 11:39 AM View bp-f6332fb8-9b23-42cd-a812-1d05c0221112 11/12/22, 11:39 AM View bp-6b20a331-5bae-4566-acf0-111970221112 11/12/22, 11:39 AM View bp-5694f3e6-56c1-470e-953d-7b8f60221112 11/12/22, 11:39 AM View

Asked by brick67 2 months ago

Last reply by cor-el 2 months ago

Thunderbird has stopped retrieving emails

Thunderbird is suddenly no longer able to retrieve emails from my accounts at my hosting service. No error messages are shown; the program simply does not retrieve mess… (read more)

Thunderbird is suddenly no longer able to retrieve emails from my accounts at my hosting service. No error messages are shown; the program simply does not retrieve messages automatically any longer nor does it respond in any way when I attempt to force a retrieval with "Get Messages". I am able to view the emails via browser through the provider's webmail interface.

I am using the latest version of Thunderbird (102.3.2, 32-bit) under Windows 10 Pro, version 21H2, OS build 19044.2006. I have not made any changes to Thunderbird settings.

I have my email accounts set up using the provider's POP mail server, with settings auto-detected by Thunderbird when I set up the accounts. Port setting is 110, connection security is set to STARTTLS, and authentication method is "Normal password".

Many thanks for any troubleshooting suggestions.

Asked by orengrad 3 months ago

Last reply by mnudell 13 hours ago

Program "not responding" - 10,000 emails & 4.5gb storage

Opening the program, can't read emails and program constantly states "not responding"... I have 100k emails on the AOL server, saved for business, legal, you get the idea… (read more)

Opening the program, can't read emails and program constantly states "not responding"...

I have 100k emails on the AOL server, saved for business, legal, you get the idea. Using Thunderbird, only 10K will show up...deleting from the bottom up it seems. The storage folder is 4.5gb. I need to be able to reference emails "off-line" as I travel and not able to always have internet...but must reference emails on a regular basis, hence needing an email client that will store off line...and I don't like outlook!

I'm wondering if I can create folders on the server, year ending for example, so that there are no more than 10K emails in each folder/year? Then, maybe uninstall the Thunderbird program and delete the storage folders. Then, reinstall. Would having different folders solve the 10k emails and storage problem?

Otherwise, I don't know how to continue using the program.

Thoughts?

Asked by HY 3 days ago

Last reply by christ1 3 days ago

email sync?

I use a PC with Thunderbird and an iPhone with its mail app(Thunderbird not installed on iPhone). Approx 2 weeks ago, I found the mail icon gone from my iPhone. After d… (read more)

I use a PC with Thunderbird and an iPhone with its mail app(Thunderbird not installed on iPhone). Approx 2 weeks ago, I found the mail icon gone from my iPhone. After dealing with Apple and Spectrum(my ISP), mail was restored but not syncing between devices. Prior to that problem, if I deleted an email on my iPhone, it disappeared on my PC, and vice versa. Now I have to manually delete on each device. How do I get back to pre-incident operation?

Asked by teckles 6 days ago

Last reply by david 6 days ago

CMD+Mouse Wheel to Zoom in Firefox for macOS [Fix Firefox 109.0 Intentional Bug]

Firefox 109.0 for macOS introduced an intentional bug that disables the popular highly useful zoom in/out using cmd+mouse wheel. Mozilla claims that this engineered bug "… (read more)

Firefox 109.0 for macOS introduced an intentional bug that disables the popular highly useful zoom in/out using cmd+mouse wheel. Mozilla claims that this engineered bug "avoids accidental zooming and matches the behavior of other web browsers on macOS." However, it causes severe trouble for productivity users and the large user community who use a mouse and keyboard.

Could you please let me know how the highly popular and practical zoom in/out using cmd+mouse wheel could be re-enabled in Firefox 109.0?

Also, I would like to ask Mozilla to respect user decisions and let them choose whether they prefer to disable Ctrl or Cmd + trackpad or mouse wheel (scrolls the page instead of zooming) or use it.

Thanks

Asked by Ash 1 week ago

Last reply by cor-el 1 week ago

google calendar has headings that are impossible to read but only on Firefox

google calendars does not work well on Firefox. the headings become garbled and print over themselves. this problem does not occur on chrome . it doesn't doesn't seem t… (read more)

google calendars does not work well on Firefox. the headings become garbled and print over themselves. this problem does not occur on chrome . it doesn't doesn't seem that there are any settings that make any sense or come close to a change. So far my search has not brought up any answer or even a similar question. Maybe I'm looking wrong but any help would be greatly appreciated. vb

Asked by Victor 2 weeks ago

Last reply by cor-el 2 weeks ago

unable to write the email to the mailbox in Thunderbird

Ever since I upgraded Thunderbird to version 102.6.1, I keep getting the message "unable to write the email to the mailbox in Thunderbird" There's plenty of disk space an… (read more)

Ever since I upgraded Thunderbird to version 102.6.1, I keep getting the message "unable to write the email to the mailbox in Thunderbird"

There's plenty of disk space and permissions haven't been changed. And then I tried creating a new profile, and it worked until I shut down the PC for the night, and in the morning, the problem recurred in the new profile too.

This is greatly hampering my work, so please help me.

I have donated to Thunderbird and will continue to do so if this problem can be resolved.

Asked by HankFriedman 3 weeks ago

Last reply by gp 3 weeks ago

Firefox opening way too slow

For the past 2 days, Firefox is ridiculously slow in opening; 45 minutes yesterday, 25 minutes today. What is going on? How do I fix this? If it continues for another … (read more)

For the past 2 days, Firefox is ridiculously slow in opening; 45 minutes yesterday, 25 minutes today. What is going on? How do I fix this? If it continues for another day or two, I'm switching to Chrome, because I can't put-off the start of my workday for much longer; it's unacceptable.

Asked by beatlekris67 1 month ago

Last reply by willjoe24421 1 month ago

Firefox not loading pages/loading very slowly

Of all sudden my firefox browser completely stopped working. My internet works. My other browsers work. Firefox does not. The pages load infinitely, sometimes they will l… (read more)

Of all sudden my firefox browser completely stopped working. My internet works. My other browsers work. Firefox does not. The pages load infinitely, sometimes they will load after like 20 minutes. I have tried all the solutions under "Firefox can't load websites but other browsers can" help section and none helped, neither did restarting my computer my network adapter nor my router. Every other browser works normally but for some reason firefox does not. It sometimes loads a page on launch but then it stops loading anything again.

Asked by EdgyShade 1 month ago

Last reply by DianaHemes24 1 month ago

Attached files are sometimes corrupted

Hi, For a few months now, I've had random issues with mail attachments. I cannot find specific conditions but it seems some attachments are not correctly downloaded by th… (read more)

Hi, For a few months now, I've had random issues with mail attachments. I cannot find specific conditions but it seems some attachments are not correctly downloaded by thunderbird while others are. In my latest issue, it concerns a pdf file attached to an email i received. If I try to open the file, thunderbird show a blank tab. If I download the file on my computer, I get a corrupted pdf file that is only 34bytes (thunderbird says it should be 218Kb). On another recent email, a 506Kb attached pdf file is working correctly. It is a gmail account and if I go to the gmail webmail, I can see/download the file correctly

Any help would be appreciated

Asked by flonou 2 months ago

Last reply by david680 5 days ago

Under MacOs 13 / Ventura Firefox sometimes crashes / freezes

Does this ID help? Crash ID: 4989de10-405b-41ba-9b6f-d43080221118 Here is the whole report: https://crash-stats.mozilla.org/report/index/4989de10-405b-41ba-9b6f-d430802… (read more)

Does this ID help?

Crash ID: 4989de10-405b-41ba-9b6f-d43080221118

Here is the whole report: https://crash-stats.mozilla.org/report/index/4989de10-405b-41ba-9b6f-d43080221118

Any hints?

Thank you!!!

Asked by mcclaneonfire 2 months ago

Last reply by Wayne Mery 3 weeks ago

"multiple recipients" message on Thunderbird

After the latest Thunderbird update, if I send an email to more than one recipient, I get the following message: The message contains multiple recipients. The "Recipien… (read more)

After the latest Thunderbird update, if I send an email to more than one recipient, I get the following message:


The message contains multiple recipients.

The "Recipients Reminder" shall prevent accidentally clicking on "Send Now" or "Send Later". To start Mail Merge please click "Cancel" and use the menu item "Tools -> Mail Merge" or the toolbar button "Mail Merge".


I routinely send emails to more than one recipient, so this message is somewhat annoying. How do I stop seeing it?

Asked by Cartaphilus08 2 months ago

Last reply by Bill_Houghton 1 month ago

Vimeo videos freezing on fullscreen

I've recently been having troubles playing videos on Firefox. My school website uses Vimeo embeds, but recently when I've put the videos in fullscreen, after 4-5 seconds… (read more)

I've recently been having troubles playing videos on Firefox.

My school website uses Vimeo embeds, but recently when I've put the videos in fullscreen, after 4-5 seconds it stops responding. The video freezes but the audio continues, and the controls don't come up when I move the mouse. I can press ESC to exit fullscreen, but the controls are still gone and the audio keeps playing. Then after a few more seconds I get the warning "This page is slowing down Firefox, to speed up your browser stop this page".

If I don't use fullscreen but instead zoom in on the page, it also freezes. If I try the same things with Edge it does not freeze. I also made sure that it was only affecting Vimeo videos, by testing with other platforms and other vimeo links.

I found previous reports of this issue, but all of them were either on Linux, or it was an issue with flash player, which is not relevant anymore.

Not quite sure how to debug this but I would be happy to provide further info. It's really important that it works again :/ Thanks in advance!

My repro steps: 1. Find a video on https://vimeo.com/watch 2. Play it and enter fullscreen 3. Wait around 6 seconds

Asked by Dyiing 2 months ago

Last reply by jonzn4SUSE 2 months ago

Videos won't play in Firefox, fine in other browsers

I seem to have that bug that was fixed a few updates ago where videos won't play. I have the latest version of Firefox. For example, YouTube will load and the page, prog… (read more)

I seem to have that bug that was fixed a few updates ago where videos won't play. I have the latest version of Firefox. For example, YouTube will load and the page, progress bar and even subtitles will show, but the video will just have the spinning circle. I have tried videos on other websites (Facebook, Tumblr) and they won't play either.

I've uninstalled/reinstalled Firefox, refreshed Firefox, disabled all add-ons, allowed autoplay of videos/audio but nothing works. The videos all work on Chrome and Edge.

Asked by ejayneh 3 months ago

Last reply by info8565 1 week ago

roboform lower toolbox

For years, never a problem. Suddenly, the Roboform lower toolbox, while being checked in the latest Firefox options, will not actually show up. The Roboform help suggesti… (read more)

For years, never a problem. Suddenly, the Roboform lower toolbox, while being checked in the latest Firefox options, will not actually show up. The Roboform help suggestions are numerous but haven't helped at all. Something somewhere has been changed and it's most unfortunate but I cannot continue with Firefox. Chrome does load the lower toolbar with no problems ever. I dislike switching but unless help comes soon, I will be forced to. I am on Firefox all day every day and am slowly moving up through coding systems.

Asked by willowcamp 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Javascript

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I… (read more)

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Asked by jalnet1 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago