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  • Archived

Suddenly Firefox has stopped working, whether I type the url or hit a bookmark. Why? This is very frustrating

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark… (read more)

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

Asked by TIMSPORES 5 years ago

Last reply by John99 5 years ago

  • Archived

Firefox 28 stops responding at Facebook dynamic search.

Whenever I use Facebook dynamic search, Firefox stops responding. This issue also involves writing a new post/comment using the at-sign, which starts dynamic user search.… (read more)

Whenever I use Facebook dynamic search, Firefox stops responding. This issue also involves writing a new post/comment using the at-sign, which starts dynamic user search.

  • Before update from FF27 to FF28 it did not happen. (I use Windows 7.)
  • Safe mode does not help.
  • Clearing cache and deleting Facebook cookies does not help. Neither new profile nor clean install helps.
  • There are no crash reports within Firefox as well as no Windows error logs generated.
  • Other browsers on this computer do not have this problem, another computer with FF28 that I use works well. Firefox 28 on this computer with Ubuntu Linux works.

Edit: I got Firefox not responding even at going through conversations (messages). So I can generalize that any operation at Facebook, during which three "waiting" bars appear, can lead to the not-responding state of Firefox.

Asked by xmrazik 6 years ago

Last reply by John99 6 years ago

  • Archived

Firefox is unbearably slow after updating to version 27

After updating to Firefox 27 all webpages take a few dozen seconds to several minutes to load. When loading a webpage Firefox's status displays "connecting" and the CPU … (read more)

After updating to Firefox 27 all webpages take a few dozen seconds to several minutes to load. When loading a webpage Firefox's status displays "connecting" and the CPU gets maxed out with 95 to 100% of its cycles taking by Firefox.

The computer is older so it is a little slow but Internet Explorer 8 has no trouble opening the webpages and neither do other computers on the LAN so it is not a network issue. I have tried restarting Firefox, disabling add-ons, deleting add-ons, disabling hardware acceleration, restarting the computer, and reinstalling Firefox after wiping every trace of it and its user data from the hard drive and registry.

CPU: AMD Athlon 2800+ 2.08GHz RAM: 1GB OS: Windows XP Home Edition Service Pack 3 32bit


Comments by a forum moderator.
(Modified April 30, 2014 12:11:58 PM BST by John99 ) ~J99
Rather a long thread so I will add some comments here where easily seen.

 Modified June 18, 2014 6:08:41 AM PDT by John99

Asked by hj21c1yg 6 years ago

Last reply by petef 5 years ago

  • Archived

Videos freezing when i watch an episode

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave) also P… (read more)

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

Asked by UserofFirefox2014 5 years ago

Last reply by James 5 years ago

  • Archived

Firefox 49 won't start after installation

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start :… (read more)

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start : - the firefox.exe process is running, using something between 5000 and 65000 Mb of memory - nothing else happens : the process does nothing, using 0% CPU

I've seen this issue : - on several PC's of my organization - after automatic update or manual update - after having deleted my Firefox profile - after having disabled Kasperky Antivirus

I've noticed that the last version of Firefox Developer Edition has the same behaviour : install OK, won't start.

Going back to previous version is OK : Firefox starts again.

Asked by assistance-multi 3 years ago

Last reply by Truckerman 3 years ago

  • Archived

Mozila FireFox system tools 17.54.5468

When we got up this morning my mum had a message on her computer telling her to download Mozila FireFox system tools 17.54.5468 - the message popped up when she tried to … (read more)

When we got up this morning my mum had a message on her computer telling her to download Mozila FireFox system tools 17.54.5468 - the message popped up when she tried to play a facebook game. We clicked it and downloaded it and the computer seemed fine after that (but we did notice something called uniblue was now on her computer). Then i got onto my computer and when i tried to get into yahoo groups i got the same message. I also got a different message when half way thru watching a video on youtube a screen came up saying that the certificates for youtube were invalid or didn't exist. I deleted firefox completely - including the folder in programs (x86) - reinstalled it and i can once again play youtube videos (so far) but i'm still getting a message for Mozila FireFox system tools 17.54.5468 when i try to get into yahoo groups. My question - is 'Mozila FireFox system tools 17.54.5468' a real message from you guys and if its not, does anyone know how i get rid of it? I have Windows 7 and its a desktop if anyone needs to know.

Asked by xarnaye 5 years ago

Last reply by FredMobbing 5 years ago

  • Archived

How can I unbrick ZTE Open with adb debug disabled?

I have a ZTE Open for Telefonica Movistar Mexico. On my ZTE Open, adb debug is _disabled_ I was trying to update it via "More Info" menu, but it never worked. So I tried … (read more)

I have a ZTE Open for Telefonica Movistar Mexico.

On my ZTE Open, adb debug is _disabled_ I was trying to update it via "More Info" menu, but it never worked. So I tried to update it via SD Update using the ztems rom [0]

It just bricked my phone and now, every time I try to update it via SD card using any ZTE Open rom (I tried with several roms), including the Movistar Mexico's one [1] I'm getting errors like this:

E:failed to verify whole-file signature E:signature verification failed Installation aborted.

No matter if I delete the first three lines of /META-INF/com/google/android/updater-script, I'm getting the same kind of errors.

Please, any ideas about this?

[0] http://firefox.ztems.com/ [1] http://www.ztedevices.com/support/selectproduct.html?type=software

Asked by Mauricio Navarro Miranda 6 years ago

Last reply by nhirata 6 years ago

  • Archived

how do I fix the "shockwave flash" error, causing firefox to lock up, slow, or crash?

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have wor… (read more)

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have worked.....please advise

Asked by mgenoves 6 years ago

Last reply by dustymojave 6 years ago

  • Archived

firefox will not start. Cannot end process in task manager

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minim… (read more)

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minimize, maximize, and close buttons but the window contents are blank and the load icon appears. I can minimize and maximize the window but I cannot end the program. If I use CTRL-ALT-DEL, I can see that firefox.exe is running but I cannot end the task by selecting End Process. If I try to start another instance of Firefox, I get a warning box saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

Nothing I try will end the process.

I uninstalled and re-installed Firefox but the problem persists. I tried doing a fresh install with all previous add-ons and whatnot ignored but it still won't run. I've tried running it with the anti-virus disabled as well as with Windows in Safe Mode but it won't work.

Any ideas?

Asked by SDRobot 10 months ago

Last reply by jscher2000 6 months ago

  • Archived

Firefox 23 uses 1.2 GB of RAM with 4 tabs open!

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IR… (read more)

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?


Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

  1. My comment about telemetry in post-524332and consider turning that on.
  2. My post 510510 & use special link and start your own thread.
  3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
    /questions/982539 the addon no script was apparently causing 1GB of memory use.
    /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

Asked by r.helsdon 6 years ago

Last reply by John99 6 years ago

  • Archived

Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (read more)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Asked by FFUser2015ll 4 years ago

Last reply by David (satdav) 4 years ago

  • Archived

Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (read more)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

Asked by wwwaste 3 years ago

Last reply by cor-el 2 years ago

  • Archived

How can I stop the "Firefox has stopped working" window from appearing?

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which i… (read more)

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which is running a GM script 24/7 and when it spots that FF has stopped working it aborts the process and restarts FF. Unfortunately the pop-up window doesn't go away and the old process is still seen in the mix. If I manually click on the stop program button in the window then the new FF process also seems to die. If I close the window using the X button then I have a FF ghost process that won't stop. How can I stop the window from appearing?

Windows 7 FF 30.0 GM 2.0

Asked by John48 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox freezing showing frozen image of recently viewed flash objects, and repeatedly crashing

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and othe… (read more)

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and other flash objects, although it may not be all specific to flash. I can't remember exactly but there may have been some non-flash things showing too, but as far as I'm aware it was flash. It keeps doing this repeatedly and finally crashes. If I could give a number of how many times I've had to go through these repeated crashes, they have happened about 500-1000 times in the last 6-ish months. I can't go a day without them. They happen numerous times a day.

And here's the bit that stumps me. I've did the normal extension troubleshooting procedure, but even when every single plugin has been disabled at one point, it still crashes, so no extension can be the problem (also these crashes started about a year ago and the plugins and extensions hadn't been causing many problems before then). I also tested plugins, disabling any I didn't need and thought could be causing a problem, but it still crashed. I have even uninstalled and reinstalled flash, and updated it numerous times in the hope that the crashes would stop. But they haven't. I have EVEN switched from Firefox Beta (which I was in when it started) to Firefox (which still caused crashes) and now to Aurora, which, as you guessed it, STILL causes crashes. I can be on any page at all and it will crash. I have sent hundreds and hundreds of angered crash reports, no update or fix has been given that has helped the problem. I'm pretty desperate for answers at this point.

Below are all the crashes that have happened this month.

bp-3cf15d06-0af3-4c27-af30-fab682140408 08/04/2014 5:24 PM
bp-993c4891-3988-4041-900c-a229c2140408 08/04/2014 2:46 PM
bp-60010b1f-0c6c-4c5a-bd55-306962140407 07/04/2014 8:37 PM
bp-224b5e85-e936-413c-bf51-4bf6b2140406 06/04/2014 8:58 PM
bp-hr-20140406-d20e5ab4-457e-41d5-86b6-f9da20581a1c 06/04/2014 8:38 PM
bp-3a88b0a5-9c23-4f5e-a0b9-47ff62140405 05/04/2014 8:05 PM
bp-d9ee2ea8-de92-4e3a-8ae7-d36492140405 05/04/2014 11:37 AM
bp-ba89ab53-3934-4909-9e5e-70d492140404 04/04/2014 11:11 PM
bp-2555d35d-d58f-4460-bff3-02d3c2140404 04/04/2014 9:19 PM
bp-ccc842cb-eeb1-4897-8115-3577b2140403 03/04/2014 11:27 PM
bp-fefea139-37c7-476e-924b-eddbc2140403 03/04/2014 4:25 PM
bp-hr-20140402-e73f3f8f-bed7-4ae0-b8e2-821a73ab9520 02/04/2014 6:31 PM
bp-5c00902a-526c-4b76-95df-a08dc2140401 01/04/2014 10:45 PM
bp-4d355b0b-0701-4870-bf26-fbd732140401 01/04/2014 5:39 PM

(If you find these on Mozilla crash stats, beware of strong language in the user comments. I was pretty angry when they happened.)

Please help, thanks.

Asked by SpikeballUnion 6 years ago

Last reply by Wayne Mery 5 years ago

  • Archived

Problem loading page, but after close out browser, reopen, can open that page

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resettin… (read more)

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

Asked by roygbiv28 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Constantly Crashing since 33.0.3 Update

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help. I had bunch of tabs open, which I normall… (read more)

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help.

I had bunch of tabs open, which I normally do on Firefox without issue, and Firefox automatically updated itself. Shortly after, Firefox crashed while I was trying to access another web page.

Since then, it will constantly crash. If I restart and restore all my tabs, it will normally crash as soon as I try to use a new tab or type in my old ones. If I leave it alone for a while it seems to work for a matter of minutes before crashing again.

I even reset Firefox, but that did nothing for me. It just seems like it wants to crash no matter what I try.

I had just put Firefox as my default web browser (as I had it this way before, but switched to Chrome when too many problems were occurring from a previous update). I had to go right back to Chrome. While I like to keep all my browsers updated, this is simply ridiculous. I have never crashed so many times from doing what a browser is meant to do.

Anyway I can downgrade back to just version 33.0.0 until another version comes out?

Asked by Heatshiver 5 years ago

Last reply by bluptcrzr 5 years ago

  • Archived

FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (read more)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 years ago

Last reply by MichaelNicholas 2 years ago

  • Archived

History, bookmarks stop working after using Firefox for a while

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen". The bookmark become kind of "read-only", I can'… (read more)

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen".

The bookmark become kind of "read-only", I can't add, remove, or move any bookmarks at all.

As for history, pressing Ctrl-H still shows the links I visited, but all sites I visited after firefox "freezing" disappears once I restart the browser. All visited links don't change color to deep blue either.

As a result, I need to restart Firefox frequently. What is going on?

Asked by jk192564 1 year ago

Last reply by cor-el 10 months ago

  • Archived

Having issues with saving and history

"Save Link as" isn't working at all. When I try it, either nothing happens at all, or when something does happen, I can't save a file. When something does happen and the … (read more)

"Save Link as" isn't working at all. When I try it, either nothing happens at all, or when something does happen, I can't save a file. When something does happen and the folder location where I'm trying to save it opens, it just says "dwn" in the filename box. And I can't save anything I try to save.

And when I "left click" when trying to save something, it just says "connecting..." and after a couple minutes, it will let me save the file I'm attempting to save. But if what I'm trying to save a file and the link has a limit, it always expires before I get to save it.

I've tried Safe Mode, restarting Firefox to factory state, I've uninstalled it completely and reinstalled it, cleared history, cache, and cookies, but nothing has worked.

And also when I cleared the history, my address bar wasn't cleared at all.

Please help me with this, it's getting really frustrating.

Asked by kmc524 5 years ago

Last reply by FredMcD 5 years ago