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  • Archived

Application error: a client-side exception has occurred (see the browser console for more information).

A website I use frequently has recently been causing error; "Application error: a client-side exception has occurred (see the browser console for more information)." to s… (read more)

A website I use frequently has recently been causing error; "Application error: a client-side exception has occurred (see the browser console for more information)." to show up when I visit some of their pages but not all.

Example: https://www.guitarcenter.com/Used/Ibanez/RG5121-Prestige-Solid-Body-Electric-Guitar.gc

The page begins to load and then presents this error. Any help would be appreciated.

Asked by jtr11 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox downloading 0 byte htm files moz-safe-about resources

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? T… (read more)

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Asked by t.martynik 10 months ago

Last reply by bkilinc 5 months ago

  • Archived

Webroot blocking Firefox 97.0 (64-bit) functionality

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine… (read more)

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

Asked by sodonnell37401 1 year ago

Last reply by James 1 year ago

User authenticated but not connected when connecting to Microsoft email

Getting this message as of today when trying to connect to my Outlook/Microsoft Office 365 e-mail account. No change of password or any security settings were done. Googl… (read more)

Getting this message as of today when trying to connect to my Outlook/Microsoft Office 365 e-mail account. No change of password or any security settings were done. Googling for the error reveals plenty of other folks coming across it in Thunderbird but not one working fix. Plenty of TB blaming Microsoft and vice versa. IMAP access is still working on iOS so that does strongly suggest a Thunderbird side problem.

Please no "switch to a different email provider" proposed solutions that isn't helpful.

Asked by matthewab2001 2 months ago

Last reply by tim_mw 1 week ago

  • Archived

Issues with Sharepoint

After upgrading to Firefox 99, Sharepoint will no longer load. The site can be loaded in all other browsers. After cache and cookies are cleared the page(s) work properly… (read more)

After upgrading to Firefox 99, Sharepoint will no longer load. The site can be loaded in all other browsers. After cache and cookies are cleared the page(s) work properly for a few clicks, but if you click the back arrow it goes back to the 3 Sharepoint dots icon and never loads the page.

Asked by jeremy_hedrick 11 months ago

Last reply by barettah 11 months ago

Google Chrome

I have a tracking app on macOS Monterey that is following me around On Firefox settings I came cross some locations where I see Google Chrome like on page info about:hom… (read more)

I have a tracking app on macOS Monterey that is following me around

On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home or Application Basics: Google Location Service Key and Google Safe browning Key. Also, on a link called Survey where there is Google forms to fill out. I don't use Google Chrome because of the issues Google Chrome creates when I go on my the websites. Why are these Google things in Firefox and is there a way to remove them?

Mahubti

Asked by Yolanda 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Location

My Firefox browser is showing an incorrect location. If I check my location on any other browser it shows true but Firefox is way off. Causing sites to freeze my accounts… (read more)

My Firefox browser is showing an incorrect location. If I check my location on any other browser it shows true but Firefox is way off. Causing sites to freeze my accounts for irregular location activity. Have already restarted modem, PC and browser but location in Firefox remains the same bad location while all others show true location.

Asked by sac44803 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

error code: ssl_error_rx_malformed_alert

The problem comes from the antivirus software this checks HTTPS connections and certificates, many think it would be a virus as in the support cases, but this can be set … (read more)

The problem comes from the antivirus software this checks HTTPS connections and certificates, many think it would be a virus as in the support cases, but this can be set in the antivirus software.

https://support.mozilla.org/de/questions/1024043#question-reply

Asked by secure0163 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

After a clean install windows 11, Thunderbird 102.1.2 doesn't check password.

Hello, I did a clean install windows 11 21H2, installed Thunderbird 102.1.1 and later 102.1.2 in the wizard i copyed my password and all the other info imap, after press… (read more)

Hello,

I did a clean install windows 11 21H2, installed Thunderbird 102.1.1 and later 102.1.2 in the wizard i copyed my password and all the other info imap, after pressing ready checking password keeps on checking noting happens.

My password is correct and also all the other setting.

Must be a bug in the program.

Asked by Erwin05 7 months ago

Last reply by Toad-Hall 3 months ago

  • Archived

This Video File Cannot Be Played. (Error Code: 232011)

Hello, I can`t look the video "Payithat Abdul Hamid" on website KayiFamily.com on my tabet. Error message This Video File Cannot Be Played (Error Code: 232011) appears. … (read more)

Hello,

I can`t look the video "Payithat Abdul Hamid" on website KayiFamily.com on my tabet. Error message This Video File Cannot Be Played (Error Code: 232011) appears. Other browsers don't work as well, but they don't show this error message. Tell me please how to solve this problem on firefox browser.

Thank you have a nice day. Jennet

Asked by j.nielen1 1 year ago

Last reply by Shashank Shekhar 1 year ago

  • Archived

Slow scrolling of account pane on thunderbird 91 and 92b1 [win10]

Hello, I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets sl… (read more)

Hello,

I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets slow and increases cpu usage to 80%+. I have tried disabling indexing and hardware acceleration but these didn't solve the issue. I also installed 92b1 version but the problem continues. On the 78th version there was no issue like this. Here I have attached a gif to represent the problem.


PS.: If you see a 50%+ on the utilization on the taskbar on the beginning it is because I was running a gif recorder to make the above animation. It usually runs between 20 - 30 % but when I am trying to select an account to thunderbird it jumps to 89%.

Asked by Antonios Ntib (und3rd06012) 1 year ago

Last reply by Fabián Rodríguez 1 year ago

  • Archived

Again 8K and 4k youtube videos stuttering

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example th… (read more)

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example this video in 8k does not work at all, audio works fine and it stutters totally showing a single different frame every 10 secs. https://www.youtube.com/watch?v=5LxsViMm25o&t=54s&ab_channel=AroundTheWorld4K . My pc is running Win 10 64-bit, 8gb of ram and all with all drivers\os up to date. As usual no issue with Google Chrome while reproducing the above video in 8k.

CPU Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz 4 Cores GPU - AMD Radeon R7 200 Series with 2gb.

Pls fix.

Asked by Michael 1 year ago

Last reply by Vper3495 1 year ago

  • Archived

Firefox 97.0 x64 not loading any page

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but… (read more)

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but I couldn't navigate to any webpage not could I pull up about:config or anything.

I tried uninstalling it, restarting it, uninstalling Microsoft Visual C++ redistribute 2015 x86 and x64. Nothing worked.

I then installed the x86 version of Firefox and it was able to load pages. Any ideas on how I can get Firefox 64-bit working on my PC again?

To the best of my knowledge I have not added any new extensions any time recently.

Asked by abishur 1 year ago

Last reply by James 1 year ago

  • Archived

SINCE THE LAST UPDATE, THE FIREFOX SCREEN DOES NOT FIT MY SYSTEM SETTING(125%)

SINCE THE LAST UPDATE, THE FIREFOX SCREEN DOES NOT FIT MY SYSTEM WIDE DISPLAY SETTING(125%). I am up to date on updates for Windows 11 and Microsoft Edge displays my page… (read more)

SINCE THE LAST UPDATE, THE FIREFOX SCREEN DOES NOT FIT MY SYSTEM WIDE DISPLAY SETTING(125%). I am up to date on updates for Windows 11 and Microsoft Edge displays my pages normally. This display enlargement started immediately after the Mozilla browser update of 103.0 64bit!!

Asked by WPENNEWELL 7 months ago

Last reply by user104147805413306348376805769878442569366 7 months ago

  • Archived

Your message contains invalid characters (bare line feed characters) which the email servers at yahoo.com don't support.

Thunderbird 102.1.0 (32-bit) is suddenly giving me error messages but only to a few recipients. " Your message to rebeccaleahrogers@yahoo.com couldn't be delivered. You… (read more)

Thunderbird 102.1.0 (32-bit) is suddenly giving me error messages but only to a few recipients. " Your message to rebeccaleahrogers@yahoo.com couldn't be delivered. Your message contains invalid characters (bare line feed characters) which the email servers at yahoo.com don't support. dave Office 365 rebeccaleahrogers Action Required Recipient

Bare line feeds unsupported

How to Fix It It appears that your email program added invalid characters (bare line feed characters) into your message when you sent it. Try using a different email program to send your message. If the problem continues send this non-delivery report (NDR) message to your email admin for assistance.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins Status code: 550 5.6.11

This error occurs when the email program or device used to create or send an email message adds bare line feed characters into the message. When bare line feed characters are included in a message, the SMTP protocol chunking feature is required to transmit the message between email servers. Chunking uses the SMTP protocol BDAT command, but the recipient's email server doesn't support the BDAT command.

To fix the issue, the sender should send the message using an email program or device that doesn't add bare line feed characters to messages. Most modern email programs don't add bare line feed characters.

If the sender is using a device like a fax machine, printer, or scanner, it's likely an older model that doesn't support the SMTP protocol BDAT command. To fix this error, you'll need to replace the device with a newer model that supports the BDAT command. The industry standard recommendation to support SMTP chunking was published in 1998 so most devices manufactured during the last decade support this feature.

Another option is for the email admin at the recipient's domain to upgrade their email servers to servers that support the SMTP protocol BDAT command. Most modern email servers support BDAT; however, some free and older email servers don't support it."

I use GoDaddy.com as my ISP provider and they have ported all the accounts over to MS Outlook. It worked fine last week, and suddenly I'm getting this "Illegal characters" message. Any hints?

Asked by Firefox1631 7 months ago

Last reply by jtomlumb 6 months ago

  • Archived

Ad blocker

Ad blocker and Ad blocker ultimate pop-ups are constantly showing up even though I already own, or have both of them installed. Please show me how to stop this from happe… (read more)

Ad blocker and Ad blocker ultimate pop-ups are constantly showing up even though I already own, or have both of them installed. Please show me how to stop this from happening.

Asked by mvw363 1 year ago

Last reply by cor-el 1 year ago

  • Archived

widevinecdm error on mozilla firefox

Hi Everyone, I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why. I'm r… (read more)

Hi Everyone,

I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why.

I'm running mozilla firefox version 78.10.0esr (64-bit) on a macbook pro running OS X version 10.9.5

Anyone have any fixes?

Asked by ericsmayes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Media Feature Pack is installed but not used by firefox

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on … (read more)

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on that and can play e.g. Twitch streams etc. appropriately, while Firefox still shows the `this video is unavailable or not supported in this browser` error message.

Asked by spma1 7 months ago

Last reply by cor-el 7 months ago

  • Archived

I can't send emails

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with … (read more)

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with all this.

Asked by Ray 10 months ago

Last reply by Toad-Hall 10 months ago