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Padlock icon with red slash

I am locked out (padlock icon with red slash) of all the websites (except gmail) that I use all the time. I did a “refresh Firefox” but that did not help. What could have… (read more)

I am locked out (padlock icon with red slash) of all the websites (except gmail) that I use all the time. I did a “refresh Firefox” but that did not help. What could have caused this all of a sudden? HELP!

Asked by dkulash1 6 hours ago

Last reply by Paul 2 hours ago

Can receive but cannot send emails

Over the last 6 months or so, failures to send email were occurring sporadically with Thunderbird for my wife's account with Comcast. Hitting the retry button on the popu… (read more)

Over the last 6 months or so, failures to send email were occurring sporadically with Thunderbird for my wife's account with Comcast. Hitting the retry button on the popup or clicking the x button would at times result in sending the email. Presently, this does not work, nor does the option of entering the password when the prompt occurs during attempted sends.

Current version of TB is 115.2.2 (64-bit). SMTP port is 465, normal password and SSL/TLS and protocol is POP.

With mailnews.smtp.loglevel set to All, the console repots the following:

mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:465 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027910.sys.comcast.net resomta-h1p-027910.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027910.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:465 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-c1p-023268.sys.comcast.net resomta-c1p-023268.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-c1p-023268.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Failed to send "AUTH PLAIN AGxpbmRhLm5vd2lja2lAY29tY2FzdC5uZXQAazhpNSt0MFwsOX1H" because socket state is closed SmtpClient.jsm:579:21 NS_ERROR_ABORT: Password dialog canceled SmtpServer.jsm:282 Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture 2 menupopup.js:160:13

I have other email accounts that work correctly with comcast as POP and Imap in my accounts on several Windows 11 computers. My wife's account otherwise works correctly with Comcast's email tool accessed through a browser. In the log file above, "username" is substituted for the actual user name.

Please interpret what is happening and advise what actions might be appropriate to resolve the problem sending email with Thunderbird.

Asked by cn04 1 day ago

Last reply by sfhowes 3 hours ago

can not open Firefox after trying to download a new version

I was asked to close Firefox to download a new version. After that I can't get Firefox to open at all. Every time I try I get a window stating that it can't open and ask … (read more)

I was asked to close Firefox to download a new version. After that I can't get Firefox to open at all. Every time I try I get a window stating that it can't open and ask me to report to you. Best regards Gunnar Herrlin

Asked by gunnar30 1 week ago

Last reply by dawnmcqs.con 4 days ago

Error Message

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message. "Secure Connection Failed An error occurred durin… (read more)

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message.

"Secure Connection Failed An error occurred during a connection to www.onlineviolintutor.com. Peer received a valid certificate, but access was denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT"

I tried on several different browsers and always get the same error message. I'm trying to access this website link so I can download one page of sheet music.

Can you help me figure out what's going wrong?

Thanks, Sheila

Asked by Sheila Lewis 10 hours ago

Last reply by cor-el 10 hours ago

Unable to send emails

Hi, Since the 115.2.3 (64-bit). I am unable to send emails from a outlook account, please. I removed and readded the account. I added my password and all and it download… (read more)

Hi,

Since the 115.2.3 (64-bit). I am unable to send emails from a outlook account, please. I removed and readded the account. I added my password and all and it downloads the emails. When I send an email The enter credientials window opens and it is blank and disappears and then this message appears.

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.

Thank you

Asked by sharpie13220 1 day ago

Last reply by sfhowes 11 hours ago

Primary PW not working

I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. … (read more)

I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. When I click the upper right under my email it says account discontinued????????

I have tried to reinstall a number of times and I'm exhausted. I'm not good at this (aging Boomer Grandma) Sometimes security goes way too far. Tired. Can you fix this?

Asked by elisabery48 16 hours ago

Last reply by Dropa 11 hours ago

Firefox upload speed zero on Windows 10

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero … (read more)

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

Asked by msturdy77 14 hours ago

Last reply by cor-el 13 hours ago

Google Drive Detail and Activity pane not loading

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED". If i clean the da… (read more)

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED".

If i clean the data and cookies for the website it starts working but not for long. Last time i did it i lasted like 5 minutes. Turning off all the extensions doesn't help.

I'm logged in on several google accounts, don't know if that matters.

Asked by Mike 5 days ago

Last reply by zeroknight 13 hours ago

Some messages not being marked as read when viewed in preview pane

When viewing e-mail in the lower-right (Preview?) panel, some are marked as read immediately and others take longer or don't get marked as read at all. I opened the Error… (read more)

When viewing e-mail in the lower-right (Preview?) panel, some are marked as read immediately and others take longer or don't get marked as read at all. I opened the Error Console and I see some recurring errors:

  1. NS_ERROR_CONTENT_BLOCKED from FaviconLoader.jsm:580:19
  2. TypeError: accounts.filter(...)[0].identities[0] is undefined from " background.js:631:27"

Are these related? How can I get rid of them so I have a clean error console?

The "identities" error happens whether or not I have an identify set for the account and whether or not Folder Accounts extension is activated on not. I have tried disabling all extensions (Cardbook, FolderAccount, QuickFilters, QuickFolders, Remove Duplicate Messages) but it still occurs on some specific messages. After restarting Thunderbird, the NS_ERROR_CONTENT_BLOCKED still occured but the Identities error stopped.

I turned on the extensions one-by-one and the Identities error came back and the CONTENT error remained.

Asked by Gerard Meszaros 2 weeks ago

Last reply by Toad-Hall 16 hours ago

Saved Bookmarks keep disappearing from view in the Toolbar Bookmark Sidebar

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know th… (read more)

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

Asked by Felis-2 21 hours ago

Last reply by zeroknight 18 hours ago

Added AOL email account to Thunderbird. AOL email account still receives email messages. Thunderbird receives NO AOL email messages

I added my AOL email account to Thunderbird. My AOL email account still receives email messages. Thunderbird receives no AOL email messages. How do I solve this problem? … (read more)

I added my AOL email account to Thunderbird. My AOL email account still receives email messages. Thunderbird receives no AOL email messages. How do I solve this problem? Thank you for your help. Don Cohen dbcohen@verizon.net

Asked by dbcohen7321 1 week ago

Last reply by cmgitt 18 hours ago

Issue sending email.

I frequently get this error message on the first attempt at sending an email: Sending of the message failed. The message could not be sent because the connection to Ou… (read more)

I frequently get this error message on the first attempt at sending an email:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

The 2nd attempt works.

Asked by Tom P 1 day ago

Last reply by Matt 22 hours ago

Deletions in Beta Version

I am using Beta Version 118.0b5 (64-bit) Deletions of even 5 emails takes several seconds where the screen dims and I get the timing circle, saying Thunderbird is not Res… (read more)

I am using Beta Version 118.0b5 (64-bit) Deletions of even 5 emails takes several seconds where the screen dims and I get the timing circle, saying Thunderbird is not Responding. If I am deleting an entire Junk folder, it takes several minutes. This never happened in the Release versions. Is this something the Beta team might be working on?

Asked by melonc 2 days ago

Last reply by christ1 1 day ago

Thunderbird 102 sporadically high processor use, consumes tons of power on idle. Calendar activity in CalDavSession.jsm

Thunderbird 115.0 (though also happened on 102), M2 macbook pro; OS up to date. On AC & battery, thunderbird uses up huge amounts of power sporadically in its backgr… (read more)

Thunderbird 115.0 (though also happened on 102), M2 macbook pro; OS up to date.

On AC & battery, thunderbird uses up huge amounts of power sporadically in its background activity, taking up ~50-80% of processor power & hundreds of gb virtual memory (see activity monitor screenshot attached). Computer gets pretty hot to touch with thunderbird on, which I don't see with other apps. Troubleshooting info below.

This has been happening for several months now, since I switched to thunderbird & was hoping it would resolve at 115. I can't find any correlation with other usage patterns of the computer (ie I dont think it's correlated with idle usage, but not willing to stage reputation on that).

Thanks so much for any help!


 Application Basics
   Name: Thunderbird
   Version: 115.0
   Build ID: 20230711125218
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:115.0) Gecko/20100101 Thunderbird/115.0
   OS: Darwin 22.5.0 Darwin Kernel Version 22.5.0: Thu Jun  8 22:21:34 PDT 2023; root:xnu-8796.121.3~7/RELEASE_ARM64_T8112
   OS Theme:
   Rosetta Translated: false
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 8.0 GB
   Disk Space Available: 18.0 GB
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true
 Libraries
     Library
     Status
     Expected minimum version
     Version in use
     Path
     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0.MZLA.115.0
     /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib
 Calendar Settings
     Research Presentations
       Name
       Value
       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true
     Personal
       Name
       Value
       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true
     Deneb Blue
       Name
       Value
       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true
     Classes
       Name
       Value
       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true
     A1R Confocal
       Name
       Value
       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true
   [trimmed]

Asked by Shivam Verma 2 months ago

Last reply by Wayne Mery 1 day ago

Firefox browser issue

Firefox randomly freezes when i try and open a website or do anything then will load forever. Can not open a new tab as it will just load forever when i try and open a we… (read more)

Firefox randomly freezes when i try and open a website or do anything then will load forever. Can not open a new tab as it will just load forever when i try and open a website. Only fix is to open and close it.

Asked by jfbristow6 1 day ago

Last reply by Paul 1 day ago

Homepage refuse to stop showing recent history

Even though Recently Visited is turned off I have lots and lots of recently visited sites showing up on my homepage. I have to manually remove them to clear the homepage.… (read more)

Even though Recently Visited is turned off I have lots and lots of recently visited sites showing up on my homepage. I have to manually remove them to clear the homepage. How do I make it stop showing all this clutter?

It happens on both me and my girlfriends phones, so I guess either something is wrong with the setting or it doesn't do what I think it is supposed to do.

See screenshots for example.

Asked by firefox659 3 days ago

Last reply by Paul 1 day ago

When downloading a file, firefox causes com.android.phone to stop

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself. the only app that… (read more)

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself.

the only app that can cause this is is firefox, downloading files via something like discord, doesn't trigger it, only firefox. i tried with other apps to no avail.

it started happening after an update (update TB-X606F_S301018_230810_BMP ) (the last update was a year ago so lenovo isn't gonna fix it on their end anytime soon) and it's quite annoying when i need to use firefox to download files to view/use.

Details:

 Device: Lenovo Tab M10 FHD Plus (TB-X606F)
 Android Version: 10
 Firefox version: 117.1.0
 security update: 2023 Aug
 Google play system update: 2023 May
 Lenovo system version: TB-X606F_S301018_230810_BMP

Asked by samiscool51 1 week ago

Last reply by Paul 1 day ago