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A small amount of videos don't end, but only when sound is disabled

I've been using Firefox for several years, and this has never happened before. This is a pretty strange problem and I'm having trouble describing it, so please bear with … (read more)

I've been using Firefox for several years, and this has never happened before. This is a pretty strange problem and I'm having trouble describing it, so please bear with me.

Since a day or two ago, I've been experiencing a problem where a small number of videos play, but once they get to right before the end, it'll abruptly stop. The play button looks as though the video is still playing even though it's really not, and clicking the play button does nothing. The only way to get the video to play again is to either refresh the page, move the progress bar back to a previous part of the video, or go all the way to the end of the video, in which case it'll allow me to replay it. The videos this problem happens on are completely random, but the problem persists on the same exact videos. This happens with both direct links to videos (i.e. videos like this one) and "embedded" videos (like videos on Reddit, TikTok, YouTube, etc). However, this only happens if the video has no sound or the sound is off, whether I've muted the tab or turned the sound off on the video directly. It also doesn't matter if the video is looped.

There's also a slightly different variation of this issue that seems to happen less often. With this problem, videos will stop right before the end like the videos that have the other problem, but only for a few seconds - after that, the video will end like normal and I can replay it.

I've tried restarting my computer, playing the problematic videos in a private window, disabling all of my extensions, using Troubleshoot Mode, refreshing Firefox, and even uninstalling and reinstalling Firefox. This problem does NOT happen on Microsoft Edge. I'm 99% sure it's because of the new update (105.0), as this issue has only started happening after I updated to it. I updated to 105.0.1 earlier today, and it's still happening. I'm thinking of going back to 104.0.2 if this glitch doesn't get fixed (or at least I don't get help) soon, because I know this issue will seriously get annoying after a while.

Two of the videos that have this problem are this video and this video. Note that both have the secondary version of this problem. I would have uploaded a video of the problem to this post, but this website doesn't let me, so I attached the best screenshot I could take instead.

Any help would be appreciated!

Asked by David_H23 1 week ago

Last reply by David_H23 5 days ago

Thunderbird Stops Auto-downloading Mail - "account ... is being processed. Please wait until processing is complete" pop3ServerBusy

I am running TB 102.1.2 64-bit on Windows 10 Professional 21H2. On occasion, TB will stop auto-downloading mail. When this happens, I have to click on "Get Messages" to… (read more)

I am running TB 102.1.2 64-bit on Windows 10 Professional 21H2. On occasion, TB will stop auto-downloading mail. When this happens, I have to click on "Get Messages" to re-start the POP3 download process. My refresh interval is every ten minutes. Last night at 9:42 I sent a piece of mail, and then no mail was downloaded. I have attached a screen-shot of the TB error console that shows the end of my 9:42PM SMTP mail send and the lines that follow. I do not know how to save the error console to a file, and I do not know if there is more relevant information in the error console. I have not kept track of the occurrences of this problem, so I cannot tell when the problem first surfaced.

I will now click "Get Messages", as I need to see my mail. Is there any other documentation I can capture when this problem next occurs? Thanks.

I clicked "Get Messages", and I saw an error pop-up window:

    Error with account ...
    The account ... is being processed.  Please wait until processing is complete to get messages.

I believe that this is the first time I have seen this pop-up message. I opened ProcessExcplorer, and I have a screen-shot of Thunderbird. I have tried to add the image to this posting, but I do not see it.

Asked by bsfinkel 1 month ago

Last reply by bsfinkel 3 days ago

div jittering when scrolling on multiple websites with hovering or screen anchored ui

Webpages with divs and buttons that hover a consistent space of the screen like taskbars and Reddit's "back to top" button flicker white and jitter around when I try to s… (read more)

Webpages with divs and buttons that hover a consistent space of the screen like taskbars and Reddit's "back to top" button flicker white and jitter around when I try to scroll and I would like to find a quick fix if possible. I am a new user and I've only so far had to touch config settings to fix on hover UI with Twitter. Everything else is default settings and I keep getting forwarded to old bug reports and github pages for web developers when I'm trying to fix it from the user side on multiple common pages like Tumblr and StackOverflow.

Asked by MageDream 3 weeks ago

Last reply by MageDream 4 days ago

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 1 week ago

Last reply by OdeonFF 2 days ago

(Sub-) Folder names are suddenly hex values, some settings and filters are gone

After waking my computer from sleep mode (which I do tens of times each day), and after starting Thunderbird, most of my subfolder names are now hex values (like "05befcb… (read more)

After waking my computer from sleep mode (which I do tens of times each day), and after starting Thunderbird, most of my subfolder names are now hex values (like "05befcb191"). Also, all tabs (except for the main tab) have closed and when I click "Get Messages", it tells me the certificate for the mail-server has not been seen before, and when I retrieve my email, I get error messages that it can't find my mail filters.

Obviously, something has become corrupt. It doesn't seem any of my mails have gone missing (fortunately).

How can I troubleshoot/fix this?

I do have a few months old backup, but I don't want to blindly restore since I will loose all mail since then.

Asked by firefox1115 4 days ago

Last reply by firefox1115 3 days ago

weird font appearing sometimes in different websites

This is a random error, with no specific website in question. The font display error, seems to be corrected when closing and opening the browser. It appears on specific … (read more)

This is a random error, with no specific website in question. The font display error, seems to be corrected when closing and opening the browser. It appears on specific parts of text within a website in a strange font (its always that "hand-written" font). On the example attached, it was a simple google search.

Asked by sotnasonun 4 days ago

Last reply by sotnasonun 3 days ago

Firefox and other browsers PR Connection Reset Error

So i will describe exactly what ive done up until now. Earlier today i logged into gitlab.com a website that has remote servers to remove a candidate from our server The … (read more)

So i will describe exactly what ive done up until now.

Earlier today i logged into gitlab.com a website that has remote servers to remove a candidate from our server The reason this is relevant i think is i havent logged into this place for a good month or two, roughly 10-20 seconds afterwards, every tab in my entire firefox browser got the PR_CONNECT_RESET_ERROR error, No matter which website i go to, even google, my email, youtube, anything and everything gives me the error, So the troubleshooting steps i have done from then - Cleared cache and cookies several times - Restarted both PC and router & manually reconnected the cables on both ends - I did the Cmd Command winsock reset & restarted the PC - Full reinstall of firefox in its entirety - Disabled entire kaspersky firewall & additional security - Disabled windows defender firewall aswell - Disabled VPN services on my system and within the browser

After trying all these things i gave up on firefox and decided to download chrome and try this, chrome worked!, And then i imported my bookmarks and such ( i work from home so thats vital), And after importing them i began jumping through sites to make sure everything was working and it was, then i began logging into my pages again like email, google , youtube, work stuff etc, and eventually the gitlab account aswell.. and then, another 10 seconds late it immediately stopped working on google chrome, all tabs claim to have no internet and stick me with the ERR CONNECTION CLOSED error, Once again i preformed the same troubleshooting steps but nothing came of it. So both firefox and chrome are bricked and refuse to work.

Im currently using microsoft edge to write this and im afraid to touch anything here or login to anything incase it also breaks.

Shortly after chrome gave up the game, i tried to do a full reinstall of firefox, again did not work, i then tried to do a reinstall of chrome, and the chrome installer now claimed i had no internet, whilst i was on call in discord and using other programs with internet. so chrome refused to install, I then managed to install the chrome 'standalone' which doesnt require internet and it worked, i did not import anything this time and just browsed around, and shortly after, once again, without logging into anything, it gives me the same error, and now even if i reinstall the standalone chrome, it refuses to work, once its broke its broke for good.

Im completely at a loss here i feel like ive been hacked or something because it works then suddenly its broke forever, ive been reading up that it may be something on my PC cutting the connection to everything but i really am clueless on what it could be, this was the first time i used my PC today, i didnt have any driver or windows updates, if anyone can provide literally any context or help here it would be greatly appreciated, im not one to make support tickets because i usually research until i fix it, but im out of options

Thank you!

Asked by Marc-ladzee 1 week ago

Last reply by Marc-ladzee 6 days ago

Thunderbird 102.2.0 Fails To Sync Subfolders with Outlook/365

The last two versions of Thunderbird have an issue with any subfolder more than one level below the Inbox, - they attempt to sync then fail on IMAP. The folder structure … (read more)

The last two versions of Thunderbird have an issue with any subfolder more than one level below the Inbox, - they attempt to sync then fail on IMAP. The folder structure is there, but none of the messages. This seems to have been an issue in the past as well (https://www.reddit.com/r/Thunderbird/comments/nrdr3n/anyone_else_having_problems_with_office365/), but has reoccured.

Any thoughts on where or how to fix this? Changing advanced settings on folder subscriptions haven't worked.

Asked by BrokenCanoe 3 weeks ago

Last reply by BrokenCanoe 5 hours ago

Facebook

My Facebook page has completely changed, I cant play my set games, all groups that I belonged to have gone, all my friends have gone, etc. I want all these back or I'll d… (read more)

My Facebook page has completely changed, I cant play my set games, all groups that I belonged to have gone, all my friends have gone, etc. I want all these back or I'll drop out all together. It seems like my page is now all adds

Asked by dkratcliffe 5 days ago

My Firefox slows down and also won't allow me to log into my Youtube/google account.

I've taken a number of steps that I've researched ranging from clearing cookies, to resetting firefox, to complete reinstallation of Firefox itself. I've also ran a full … (read more)

I've taken a number of steps that I've researched ranging from clearing cookies, to resetting firefox, to complete reinstallation of Firefox itself.

I've also ran a full diagnostic with my ISP and determined my router and internet are 100% functional. This just started happening out of nowhere roughly 3-4 days ago.

I have not installed any add ons or turned on any extentions. I've done nothing to customize my browser at all.

When I go to Youtube, either I can't log in or when I am logged in it says I am not connected to the internet. This has never happened to me before.

Please help.

Asked by demo_war_tss 4 days ago

Last reply by demo_war_tss 2 days ago

Thunderbird no longer deletes removes emails from server when deleted in client

This question has been asked many times in many places but no solution actually works for me. I have a Windows 10 desktop and various other devices. I originally set up … (read more)

This question has been asked many times in many places but no solution actually works for me.

I have a Windows 10 desktop and various other devices. I originally set up my POP gmail account so that emails were kept on the server until deleted from the Windows desktop. In this way, I could access them from all my devices but automatically remove them from the server by deleting them in the desktop. My server settings in TBird on the desktop were:

Leave messages on server

  Until I delete them

On the other devices, I just left the messages on the server forever.

This worked well until about a year ago. Now, no matter what I do, I can't get TBird to remove an email from the gmail server. I updated TBird several times, used all the combinations of server settings, edited a couple of the advanced options (mail.pop3.deleteFromServerOnMove, mail.imap.expunge_after_delete [even though I'm not using imap]) but nothing works.

Did there used to be a mail.pop3.expunge_after_delete which has been removed ?

Not being able to automatically delete on the server has many non-trivial side effects. Does anyone know of a solution ?

Thanks

Gerry

Asked by gerry77radford 6 days ago

Trying to connect to Synology DSM, unable to connect with Firefox, but works fine in Chrome or Edge

Hello, I'm using a Synology NAS (DS220+) installed on my local network, behind my internet box). This NAS can be accessed both from the local network (https://192.168.1.n… (read more)

Hello, I'm using a Synology NAS (DS220+) installed on my local network, behind my internet box). This NAS can be accessed both from the local network (https://192.168.1.nn:ppppp) and remotely across Internet (https://subdomain.domain:yyyyy). With Firefox I can access my NAS locally but not remotely. While this works fine with Chrome or Edge.

As my issue looks like another one on your support site ("Page won't load in Firefox, but works fine in any other browser", opened 7/1/21, 3:39AM), I applied part of the proposed solution: run Firefox in troubleshooting mode, cleared history, cookies, cache; did a refresh; removed then reinstalled Firefox, created a brand new profile. Without success.

Would you please have some ideas to help me? Thanks and regards Matteo

If the following can help: - My laptop: Dell Latitude 5431, CPU 12th Gen Intel(R) Core(TM) i5-1250P 1.70 GHz; RAM 16Gb - Windows 11 Professional, 22H2 build 22621.521 - Firefox 105.0.1 (64bits)

Asked by matteo.rossi 6 days ago

Firefox 105.0.1 (64-bit) running on Windows 10 Enterprise N LTSC 21H2 private window very slow loading

Hello to all. I have a wired problem with the loading of the same local development website in Firefox and Firefox private window browsing, the same local development web… (read more)

Hello to all.

I have a wired problem with the loading of the same local development website in Firefox and Firefox private window browsing, the same local development website is loaded very slow in private window browsing.

I have uninstalled Firefox completely and started with fresh install without any add-ons or themes, all the things are default.

Please check out this screen capture with the problem https://imgur.com/a/cigSamd

Can this be just a rendering issue as the network metrics are the same?

Thank you

Asked by starlays 6 days ago

Some sub folders don't show up after 102.3.0 update

After updating to 102.3.0, my desktop Thunderbird no longer shows a number of sub-folders it once showed. Some sub folders, however, seem to be showing just fine. I canno… (read more)

After updating to 102.3.0, my desktop Thunderbird no longer shows a number of sub-folders it once showed. Some sub folders, however, seem to be showing just fine. I cannot discern a difference between what did and didn't show up. I can see all my folders and sub-folders in my webmail (Rackspace). It's very hard to understand what might be causing this. I tried a number of things to no avail:

1. Tried re-naming and removing an special characters 2. Tried moving them to new folders or moving them out and back again on webmail 3. Tried creating a new folder on desktop Thunderbird and moving sub-folders into that on webmail 4. Restarted Thunderbird any number of times and after each above change

None of the above worked. Though strangely *once* when I created a new folder on webmail and moved a sub-folder into it, it then showed up on desktop Thunderbird. Doing the same thing again to another sub-folder did not work. SO PUZZLING.

Please help! Any guidance or a bug fix please developers, would be SO appreciated. I know you all work hard and I appreciate your open service so much. Dedicated user for more than a decade, easily!

Asked by jenny41 4 days ago

Forwarding the message,attachments

Hello, Users reported two issues to us after updating to the latest version of the program. 1. When we add an attachment to the message, before sending the message, it ca… (read more)

Hello, Users reported two issues to us after updating to the latest version of the program.

1. When we add an attachment to the message, before sending the message, it cannot be opened to make sure that a good attachment is attached.

2. There is a problem with forwarding the message, after trying to forward the two attachments that were in the message have merged into one and the content of the message is not forwarding.

Has anyone encountered such problems and can help solve them.

Asked by KR 4 days ago

Firefox not displaying anything, not opening any pages, reinstall does not help

I was getting an unspecified bug with Mozilla VPN that wouldn't let me launch it, update it, or sign out of it. I decided to uninstall and reinstall it. Uninstalling the… (read more)

I was getting an unspecified bug with Mozilla VPN that wouldn't let me launch it, update it, or sign out of it. I decided to uninstall and reinstall it. Uninstalling the VPN required me to close out of Firefox. I did so. When I relaunched it after the uninstall so I could go download the new VPN files, Firefox was still displaying the tab titles but nothing else, not even the urls of the pages. The entire browser was completely blank except for the tabs. No other pages are accessible either. I tried restarting the computer. It didn't work. I tried uninstalling Firefox, restarting the computer, and reinstalling Firefox. It didn't work. I tried a clean reinstall where I deleted every scrap of leftover data I could find. It didn't work. I got a VCRUNTIME140_1.DLL error during an install attempt, which I attempted to fix by updating Visual Studio as outlined here https://support.mozilla.org/en-US/questions/1352013 and that didn't fix it either.

Asked by emma.elizabeth.crisp 5 days ago

Last reply by emma.elizabeth.crisp 5 days ago

Google search in Firefox is SLOWWWWWWWWWWW.

A few weeks ago I refreshed Firefox because I was having issues with a game I play that uses WebGL and that fixed THAT issue. I had tried everything before I did that, b… (read more)

A few weeks ago I refreshed Firefox because I was having issues with a game I play that uses WebGL and that fixed THAT issue. I had tried everything before I did that, but nothing worked.

Every other website I go to works great for me - loads fast, etc., but when I do a google search, I often have to fresh the page several times. I don't understand why it is that just ONE site is slow. I end up opening Chrome when I want to do a search which is kind of a pain.

Is there anyone else with this issue? What can I do?? I hate the thought of switching search engines.

Thanks for any help.

Asked by avivaldi72 4 days ago

Copy and Paste stop working intermittently on Windows 11

Windows 11 Firefox version 103 Daily my Firefox will stop being able to cut, copy, or paste from anywhere to anywhere. Only a full system reboot fixes this temporarily. … (read more)

Windows 11 Firefox version 103 Daily my Firefox will stop being able to cut, copy, or paste from anywhere to anywhere. Only a full system reboot fixes this temporarily.

Asked by banjopuppet 1 month ago

Last reply by banjopuppet 4 days ago