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Widevine Content Decryption Module will not install

Hi, I had to delete all my profiles and completely reinstall Firefox because Firefox was not changing the color of previous websites to purple no matter what I tried. I … (read more)

Hi,

I had to delete all my profiles and completely reinstall Firefox because Firefox was not changing the color of previous websites to purple no matter what I tried. I thought I could delete the profiles and create a brand new one to start over fresh.

After reinstalling Firefox (latest version) I have run into a problem where under <about:addons> <Plugins> it shows a yellow box and an error saying "Widevine Content Decryption Module provided by Google Inc. will be installed shortly".

This message won't go away and Widevine will not be installed at all. I cannot browse and Netflix, Hulu, HBO Max etc.

I have tried unchecking and checking the <Play DRM-controlled content> under <about:preferences> which does not work.

I have also tried going to this (link)link and manually installing it but the webpage for my OS's .zip file won't load for me.

Asked by justin1018 1 year ago

Answered by justin1018 1 year ago

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Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, … (read more)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Asked by JFM02FFP2NR 1 year ago

Answered by JFM02FFP2NR 1 year ago

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Problem loading Google Drive

Hi there, We use GMail/ Calendar/ Drive for our business. On the official account, I am seeing a continuous - multi-day - situation where my Google Drive won't load whe… (read more)

Hi there,

We use GMail/ Calendar/ Drive for our business. On the official account, I am seeing a continuous - multi-day - situation where my Google Drive won't load when I point my browser to it unless I do at least one refresh after getting to Drive and waiting for my list of folders and documents to show up.

In the mean time, the following error shows upon on the bottom left of my screen - "The server encountered an error. Please try again later." - this has persisted for over 2 weeks when I restarted using Fiefox earlier this month. I do not get this error when using Chrome or Safari.

Today, I am also not able to see the user who last modified a document or a folder last, as you can see in the image below.

Please tell me what I can do to fix this issue.

Thanks, Mahesh

Asked by Mahesh Singh 1 year ago

Answered by cor-el 1 year ago

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Fire Fox is really slow to start

Hello my number 1 browser community. I have a problem with fire fox starting super slow. I use firefox nightly(i love it!) but i tried all the stuff in the solutions area… (read more)

Hello my number 1 browser community. I have a problem with fire fox starting super slow. I use firefox nightly(i love it!) but i tried all the stuff in the solutions area for fixing slow start up but none of them help. I always use only 2 add ons and they are the same add ons i have been using for years. i have had this problem for like almost 2 years and i dont know what to do. i tried re-installing, refreshing, clearing cache, safe mode but nothing fixes it. The 2 add ons i use is ublock origin and https everywhere, please help me guys cause sometimes it takes up to even 4 mins for firefox to start.

Asked by miggz 1 year ago

Answered by ·´¯`·...¸>-)))º> ~dbben 1 year ago

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Firefox crashes on using youtube

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a… (read more)

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Asked by maike9283 11 months ago

Answered by jonzn4SUSE 11 months ago

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Recover "Recently Closed Windows/Tabs" Information

Just now, after a massive and catastrophic SUPER-MELTDOWN-crash that arbitrarily decided to absolutely murder my day, ALL my tabs and windows and ALL history of "Recently… (read more)

Just now, after a massive and catastrophic SUPER-MELTDOWN-crash that arbitrarily decided to absolutely murder my day, ALL my tabs and windows and ALL history of "Recently Closed" tabs and windows is gone!

THIS IS COMPLETELY UNACCEPTABLE!

What is the reason for the existence of a SYNC feature if it isn't to MAKE SURE that a record of open tabs and windows is SECURELY maintained no matter how many times the application crashes, so that AT ALL TIMES, this information is kept INTACT, regardless of the state of the end users device? That is BY FAR the most important part of the sync feature! Are you telling me that there is no backup process of that information?

This is the kind of thing I never expected from you guys at Mozilla. I've been using Firefox for MANY years because I trust what you do. Today that trust has been SEVERELY and BRUTALLY wounded, most likely beyond repair...

I need you to fix this...

I need you to recover that information for me and I need you to make sure that what just happened could never, ever happen again unless God himself caused every digital storage unit on earth to disintegrate.

Asked by arex86 1 year ago

Answered by cor-el 12 months ago

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Firefox not loading JS and CSS files

Firefox 87.0 / MacOS, in safe mode, with and without enhanced protection. Mostly after clearing cache. Server is Apache, running WordPress. Other browsers (Chrome, Oper… (read more)

Firefox 87.0 / MacOS, in safe mode, with and without enhanced protection. Mostly after clearing cache. Server is Apache, running WordPress.

Other browsers (Chrome, Opera, IE) have no problems.

Using HTTPS.

Page itself (HTML) loads correctly. The referenced (linked) files do not load, even though they are on the same server.

When I look at the Network Analysis tab, I see that the CSS and JSS files have no return codes, and show 0 Bytes transferred. It does not show the data coming from the cache. A detailed look at the request looks normal, the answer is not available. When I resend the request I get an answer, no problem.

No messages in the console.

It seems to have something to do with the server, when I deactivate certain WP plugins, the problem disappears. Perhaps the problem is worse when the server is slow... cannot prove this.

I am looking for what I can do on the Apache side to fix the problem.

Thanks in advance, Ron

Asked by otrok7 1 year ago

Answered by cor-el 1 year ago

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How to open local files in Firefox 100 snap?

I'm on Ubuntu 22.04 which is using the snap package of Firefox. It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and ru… (read more)

I'm on Ubuntu 22.04 which is using the snap package of Firefox.

It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and run `firefox /tmp/test.html`, it returns a file not found error. Why?

I don't have the problem with files in my home directory.

Asked by simon.eu 10 months ago

Answered by jonzn4SUSE 10 months ago

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Component returned failure code 0x80550014 nslmsgincommingserver.verrifylogon

Hello, I am trying to add gmail account to thunderbird however I get this error Component returned failure code 0x80550014 nslmsgincommingserver.verrifylogon and its sto… (read more)

Hello, I am trying to add gmail account to thunderbird however I get this error Component returned failure code 0x80550014 nslmsgincommingserver.verrifylogon and its stopped at checking password. Please check the screenshot help

Asked by imran_kanjoo 1 year ago

Answered by sfhowes 1 year ago

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Mouse not scrolling, tabs not opening/closing in Firefox

I'm having a number of issues with my Firefox out of nowhere. 1. My mouse will no longer scroll, nor will my keyboard arrows. I must use my touchscreen. 2. I have "new … (read more)

I'm having a number of issues with my Firefox out of nowhere.

1. My mouse will no longer scroll, nor will my keyboard arrows. I must use my touchscreen. 2. I have "new tabs" instead of "new windows" selected, yet if I click anything, it goes to a new window. 3. I cannot close tabs without right clicking. 4. I cannot SWITCH tabs at all. 5. I cannot close Firefox without going to my start bar and right clicking. 6. Firefox seems to be aware something is wrong, opens up in a troubleshooting mode... and then doesn't troubleshoot.

(It is entirely possibly my infant slammed on the keyboard and changed a setting I can't find.)

Asked by Julephenia 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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XML Parsing Error: no root element found

Then I tried open any site in Firefox on Android I saw next error: XML Parsing Error: no root element found Location: chrome://geckoview/content/geckoview.xhtml Line Num… (read more)

Then I tried open any site in Firefox on Android I saw next error:

XML Parsing Error: no root element found Location: chrome://geckoview/content/geckoview.xhtml Line Number 1, Column 1:

^

I also attach screenshots with error and browser version

Asked by Maxim 1 year ago

Answered by Paul 1 year ago

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Thunderbird "Send Message Error"

I've made no changes to any Thunderbird settings. With the current version, [78.11.0] — also, the previous version [78.10.2] — I occasionally receive these error messages… (read more)

I've made no changes to any Thunderbird settings. With the current version, [78.11.0] — also, the previous version [78.10.2] — I occasionally receive these error messages when I attempt to send a message: the server can't / won't accept an encrypted password.

Send Message Error

Sending of the message failed.

An error occurred while sending mail: Outgoing server (SMTP) smtpauth.earthlink.net is unknown. The server may be incorrectly configured. Please verify that your Outgoing server (SMTP) settings are correct and try again

also

Sending of the message failed.

The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)' to 'Password, transmitted insecurely'. If it used to work but now doesn't, you may be susceptible to getting your password stolen.

Saving the message (as a draft), closing Thunderbird, re-opening Thunderbird and again attempting to send the message succeeds. This happens randomly, which is to say: it's not an anomaly but I can't reliably reproduce the error.

Asked by redbike9 1 year ago

Answered by Toad-Hall 1 year ago

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Prime Video: "Your browser does not support High-Definition playback due to content restrictions"

Since 88.0.1 all Amazon Prime Video content displays this message: "Your browser does not support High-Definition playback due to content restrictions. Please update your… (read more)

Since 88.0.1 all Amazon Prime Video content displays this message: "Your browser does not support High-Definition playback due to content restrictions. Please update your browser for the best Prime Video experience".

I've tried turning off vpn, adblocker, and set tracking protection back to 'standard', nothing helps.

I'm on W10 1909 Home which is technically not supported by MS as from this week so I did consider that as a possible (but unlikely) reason for it. However, the content plays fine in MS Edge. The content also plays fine from a laptop running Chrome on 1909 Enterprise (similar build to mine albeit not out of support yet).

I see widevine was updated in 88.0.1 - could this be the issue?

Thanks

Asked by jrh 1 year ago

Answered by jrh 1 year ago

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Spectrum (Charter) email suddenly won't SEND

Suddenly, I cannot sent Spectrum email from Thunderbird. Spectrum checked things on their end and said all is fine. I turned off Deep Guard in my Anti-virus software (b… (read more)

Suddenly, I cannot sent Spectrum email from Thunderbird. Spectrum checked things on their end and said all is fine. I turned off Deep Guard in my Anti-virus software (briefly) and that didn't help. I get this message when trying to send email: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 47.134.62.67 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

I can receive mail fine. I tried to look at my outgoing 'settings' in tools but only see the setting for incoming with the port @ 993. I CAN send Yahoo mail from Thunderbird fine (though I cannot SEE any outgoing port info in that mail either). Hoping someone can help.

TIA...

Asked by Nancy B. 1 year ago

Answered by Matt 1 year ago

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403 error

a couple of days ago i received a firefox update. since then i have been getting the error below when trying to get to the usmint.gov web site. It was working the day bef… (read more)

a couple of days ago i received a firefox update. since then i have been getting the error below when trying to get to the usmint.gov web site. It was working the day before the update. i am not having trouble with other sites. if i use a different web browser there is no problem getting to the web site.

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: tog46EPvsXCX7oQr1LanF8FvDaqnTVou6t_NK-t6304iqBzR2QYs3w==

Asked by my280zxcar 1 year ago

Answered by cor-el 1 year ago

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Firefox not loading on windows 11

I got a new computer recently and it was already upgraded to windows 11. I downloaded Firefox because it is my main go-to. It worked for a few days then all the sudden, i… (read more)

I got a new computer recently and it was already upgraded to windows 11. I downloaded Firefox because it is my main go-to. It worked for a few days then all the sudden, it just stopped loading, if I tried to search something it would just load forever and never show up. Even dev tools would not display, it just was like in a frozen state, I tried downloading the Developer version of the browser, nope! Deleting all program files, Nope! Then when I tried to use edge, smooth as can be. What the heck is going on here?

Asked by Echo 1 year ago

Answered by FredMcD 1 year ago

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Gmail says not supporting 3rd party apps (Thunderbird) after April 2022

Is Thunderbird going to come up with a work around or change to still be functional with GMAIL? I've been fighting with Gmail for about 4 years now on them shutting off t… (read more)

Is Thunderbird going to come up with a work around or change to still be functional with GMAIL? I've been fighting with Gmail for about 4 years now on them shutting off third party access automatically every 2 months. Now they are changing to finally get rid of it for good. What do we do now?

Asked by Adam 1 year ago

Answered by david 1 year ago

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Firefox is managed by organization

Hello, I am using a personal PC. So I don't require the Firefox to be managed by an organization. In settings it shows "Your browser is being managed by your organization… (read more)

Hello, I am using a personal PC. So I don't require the Firefox to be managed by an organization. In settings it shows "Your browser is being managed by your organization" . On clicking on it, it says "The Enterprise Policies service is active but there are no policies enabled". I have attached screenshots for the same. Does any one know how to resolve this bug?


edit: fixed formatting cause by space before I am

Asked by Gourav 1 year ago

Answered by cor-el 1 year ago