Showing questions tagged: Show all questions
  • Solved

the latest firefox update overfills my screen so I can't see or access words, links or whatever on top, bottom and sides. Unusable now.

I don;t know if I chose the right "best describes the question" because the first half of the option is off the screen to the left, and there's no way to scroll over. I … (read more)

I don;t know if I chose the right "best describes the question" because the first half of the option is off the screen to the left, and there's no way to scroll over. I would like to go back to the version that preceded this latest update please. It worked well. Please reply by email, [email-removed], because I can't read most of what's on the screen here. I hope someone pays attention to this, because otherwise I'll have to abandon Firefox, and it's been by far my preferred browser. Can't think what you've done to it. Your updates in the past all worked fine. I'm on a Lenovo ThinkPad S145 with Windows10.

Asked by vshelford 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

cannot send email from my Thunderbird 102

I received below and have been asking Why after 20 years Thunderbird 102 or 101 is not allowing me to send emails using Ionos.com "I saw your 'Thunderbird 102.0.3 problem… (read more)

I received below and have been asking Why after 20 years Thunderbird 102 or 101 is not allowing me to send emails using Ionos.com

"I saw your 'Thunderbird 102.0.3 problems' post in the community and am reaching out to direct you to the proper site for more immediate help with any technical or performance related issues: Mozilla Support. Per the Community Guidelines & Discussions Guidelines, that is the best channel for troubleshooting such issues. Just want to make sure everything is resolved for you in the quickest manner. Sorry for any confusion and please don't hesitate to reach out if you have any questions. Jon, Community Manager" And I made a donation to Mozilla after Toad-Hill helped me but next day I cannot send emails or received emails except to my inbox from my Ionos.com email account.

See also https://support.mozilla.org/en-US/questions/1384635 and https://support.mozilla.org/en-US/questions/1384257 Thanks

Asked by j 2 weeks ago

Answered by j 2 weeks ago

  • Solved

Thunderbird Crash on initialization WIN10 + Norton Security Ultra

Hello folks ! I've long time having issues to start mozilla thunderbird on my notebook. It's win10 home single language + norton security ultra. I tried to run "thunderbi… (read more)

Hello folks !

I've long time having issues to start mozilla thunderbird on my notebook. It's win10 home single language + norton security ultra. I tried to run "thunderbird -safe-mode" and disable extensions and themes but it didn't worked.

Any light at and of this tunnel ? I'll try to follow here and fix it. Thanks for all attention guys.

Last fail until this message : Crash ID: bp-011d857a-7815-466b-b93e-2a10f0220731

Asked by rodrigo.m.martins 2 weeks ago

Answered by rodrigo.m.martins 2 weeks ago

  • Solved

Log into Microsoft OneDrive on the web no longer works

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but … (read more)

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Asked by lalucher6 3 months ago

Answered by FredMcD 3 months ago

  • Solved

MP4 files won't work in Firefox

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work i… (read more)

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work in my preferred browser. Everything is up to date, and I have all the codecs I could ever need installed, as well as the Windows N Media Feature Pack. The browser has been tested several times in troubleshooting mode, and I've even gone as far as running Windows in safe mode with networking to try to isolate the issue. I cannot get it to work at all. This is the 2nd device I've had this issue on, and it's driving me up a wall.

Any help or advice would be greatly appreciated.

Firefox 103.0 (64-bit) Windows 10 Pro N 21H2 19044.1865

Asked by natas.hastings 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Newsgroup access hangs after upgrade to version 102

For years I have been using Thunderbird on Windows (10 and 11) to access a newsgroup via the news.individual.net server. After I upgraded Thunderbird from version 91 to 1… (read more)

For years I have been using Thunderbird on Windows (10 and 11) to access a newsgroup via the news.individual.net server. After I upgraded Thunderbird from version 91 to 102, I had the problem that trying to get new messages would just cause Thunderbird to stall., with the oscillating dot in the title bar. If I ask it to refresh the list of newsgroups, it tells me "Error retrieving items from the server".

I deleted the account and recreated it. It found my newsgroup fine and downloaded messages - once. If I tried to get more, it was back to the stall.

I have tried switching between SSL and non-SSL access, to no effect. "Troubleshoot Mode" shows the same behavior. "Clear Startup Cache" also has no effect. This server does require a login.

Asked by jonat 1 month ago

Answered by christ1 3 weeks ago

  • Solved

i click on the download folder in firebox and doesn't open

i click on the download folder in firebox and doesn't open as its used to. i already did the "refresh" and didnt word if someone has a idea how to fix this, thanks … (read more)

i click on the download folder in firebox and doesn't open as its used to.

i already did the "refresh" and didnt word

if someone has a idea how to fix this, thanks

Asked by the.spectre 2 weeks ago

Answered by the.spectre 2 weeks ago

  • Solved

Firefox will not load any pages after refresh and completely reinstalling

I have been using Firefox for years with no problem on a 64 bit Windows 7 machine, i7 processor, 32 gigs of ram. Firefox is version 103 64 bit. I have Kaspersky Internet… (read more)

I have been using Firefox for years with no problem on a 64 bit Windows 7 machine, i7 processor, 32 gigs of ram. Firefox is version 103 64 bit. I have Kaspersky Internet Security and Malwarebytes installed and have been using them with Firefox for years.

A few days ago Firefox just stopped loading any pages. If I go to a secure site (https) I get "secure connection failed". If I go to a non-secure site (http) I get "The connection was reset". Microsoft Edge and Google Chrome work on this machine with no problem. Oddly enough Mozilla Thunderbird also stopped working today. Only Mozilla products seem to be having problems.

Firefox works fine on other Windows 7 computers in my household.

I tried clearing the cache. I tried disabling extensions. I tried running it in Troubleshoot mode. I tried the "Refresh Firefox" option. I tried completely uninstalling and reinstalling Firefox.

None of these worked. Even a clean virgin install will not load any pages. It seems to be something specific to this machine that's preventing Firefox from working. What can I do to get Firefox working again?

Asked by mailalan 2 weeks ago

Answered by mailalan 2 weeks ago

  • Solved

1 Site will not load and having trouble fixing it. All others work

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the excepti… (read more)

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the exceptions? Thank you


Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.cdc.gov.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by cjr50 2 weeks ago

Answered by cjr50 2 weeks ago

  • Solved

Firefox Bugs since i updated firefox today !

Hello I have just updated firefox 103.0 64bits on my pc windows 10. And bigs bugs : all web pages became huge zoomed at around 150 - 160% ! I managed to fix the huge zo… (read more)

Hello

I have just updated firefox 103.0 64bits on my pc windows 10. And bigs bugs : all web pages became huge zoomed at around 150 - 160% !

I managed to fix the huge zoom problem by installing this firefox extension : https://addons.mozilla.org/fr/firefox/addon/zoom-page-we/?utm_content=addons-manager-reviews-link&utm_medium=firefox-browser&utm_source=firefox-browser

and setting all web pages to 90% zoom with it. But this is not a solution because firefox has to fix this bug since this update! :(


And the toolbar has become much higher, which decreases my screen height, it was better before! :( See my screenshot where i circled in red the height of the toolbar which has become higher! :(

even the tab bar has become higher! :( i managed to reduce it a little in height thanks to a code that i inserted in the file userChrome.css ,but the result is not beautiful : the texts are too flush with the line ( see my screenshot where i circled in blue the tab bar that i reduced with code in userChrome.css )

Asked by sykranx 2 weeks ago

Answered by Terry 2 weeks ago

  • Solved

YouTube videos refuse to play now

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in t… (read more)

So I have never had a problem with YouTube up until yesterday, anytime I try to watch a video and click play or anywhere on the video it just has a circle that spins in the middle around a youtube button, or sometimes just a black screen.

I have tried clearing Cookies & Cache, tried in safe mode, tried with a new profile, disabled hardware acceleration, I even uninstalled and re-installed Firefox.

Still for some reason I am unable to watch videos and only on Firefox, it works fine in Chrome and Edge browsers.

I am at a loss on how to fix this, and I really don't want to have to use two browsers for watching videos and navigating the internet.

Any Ideas?

Also my Internet is not the problem, I have Gigabit Fiber.

Asked by omglulzfunny 3 weeks ago

Answered by omglulzfunny 3 weeks ago

  • Solved

[Thunderbird 102.0.3] Choosing "Archive" always creates a folder

Hello, I'm using Thunderbird 102.0.3 on Windows and I'm having a problem I did not have with previous versions. I changed the path for the archives on a specific account … (read more)

Hello,

I'm using Thunderbird 102.0.3 on Windows and I'm having a problem I did not have with previous versions.

I changed the path for the archives on a specific account (and changed to a folder only), but when I archive an email - Thunderbird still creates the default folder and adds an yearly subdomain.

Have tried multiple times, always get the same result.

Is this a bug? Anyone else has the same problem?

Asked by Diogo Santos 3 weeks ago

Answered by Toad-Hall 3 weeks ago

  • Solved

July 26 FF uprade turned my lighted keyboard off. I want it back.

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows he… (read more)

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows help files are non-existant. I have unpluged the keyboard and reconnected it and I did a cold reboot of the computer-no joy. Disabling the keyboard and trying to reinstall it by plugging it in again might work, but doing that is marked "advanced" by windows, so I am afraid to do it without advice. I am running windows 10 and use a Logitech keyboard. I am not a computer techi, so I need advice in baby-talk. VO1TV>

Asked by tturner125 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

Since upgrading to 102 it seems that TB freezes

Am running PCLinuxOS, fully updated. Can't use TB anymore since when i run it it pretty much freezes up. i can see Htop and the TB threads taking up a lot of CPU time. … (read more)

Am running PCLinuxOS, fully updated. Can't use TB anymore since when i run it it pretty much freezes up. i can see Htop and the TB threads taking up a lot of CPU time.

i've tried turning off everything that i can find - when i manage to get to use the program for a couple of minutes. Have uninstalled all add-ons. Turned off Hardware (can't remember what it's called).

Have been looking for previous .rpms but PCLinuxOS doesn't stock them and the one i found was like 98.x.x but when i tried to install it it complained about a couple of dependencies.

See this> rpm -i thunderbird-91.9.0-1-omv4003.x86_64.rpm warning: thunderbird-91.9.0-1-omv4003.x86_64.rpm: Header V4 RSA/SHA256 Signature, key ID bf81de15: NOKEY error: Failed dependencies:

       gtk3-modules is needed by thunderbird-91.9.0-1.x86_64
       libevent-2.1.so.7()(64bit) is needed by thunderbird-91.9.0-1.x86_64
       rpmlib(PayloadIsZstd) <= 5.4.18-1 is needed by thunderbird-91.9.0-1.x86_64

Wish i could get this thing to work. i use it for 4 accounts - maybe not very many but they are important to our family.

Thanks for all the work you guys have put into this great program all these many years. It's gonna be a shame to have to find some other mail program to replace TB.

Have a great evening, please stay safe and be happy!  :)

Asked by fred 3 weeks ago

Answered by fred 3 weeks ago

  • Solved

pdf viewer not displaying colors correctly

Hi, I find that recently, my Firefox 102 (on MacOS 12.4, 2019 MBP 16) no longer displays colors correctly in pdf files. For example, in the attached screenshot I compare … (read more)

Hi, I find that recently, my Firefox 102 (on MacOS 12.4, 2019 MBP 16) no longer displays colors correctly in pdf files. For example, in the attached screenshot I compare page 4 of https://arxiv.org/pdf/2201.08431.pdf seen in Firefox and Chrome. Could anyone give me some idea how to fix this issue?

Asked by he.jia.phy 1 month ago

Answered by he.jia.phy 3 weeks ago

  • Solved

passwords gone after firefox refresh

today I got a message that says your Firefox is slow and it suggested refreshing it,, it also said that my info won't be affected and after it started I noticed that all … (read more)

today I got a message that says your Firefox is slow and it suggested refreshing it,, it also said that my info won't be affected and after it started I noticed that all my saved passwords are gone!! please explain why it happened and how to resolve this issue and restore my passwords

Asked by database1111 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

Corrupted mail files with Thunderbird (102.0.3)

For the past few weeks I've been experiencing corrupted emails. This happens with multiple accounts. The email that is displayed is often an older email, and in raw html… (read more)

For the past few weeks I've been experiencing corrupted emails.

This happens with multiple accounts. The email that is displayed is often an older email, and in raw html code. There is also no "reply/forward/archive/junk/delete/more" toolbar at the top of the message.

Help!!

Asked by gekaufman 3 weeks ago

Answered by christ1 3 weeks ago

  • Solved
  • Locked

Washington Post does not display content pages normally

Using FF 100. Last week the Washington Post suddenly will not display article content correctly. Main page is fine, but when I open a story, I get code and a page with ma… (read more)

Using FF 100. Last week the Washington Post suddenly will not display article content correctly. Main page is fine, but when I open a story, I get code and a page with many blank areas. Story content appears with small print.

No problem in Edge nor Chrome.

Asked by hcgoddard 3 months ago

Answered by -elison- 3 months ago