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  • Solved

Mysterious black bars on webpages

Please see screenshot below. What are these fat black bars that keep appearing in my browser? They now show up on almost every web page. They suddenly appear as I move my… (read more)

Please see screenshot below.

What are these fat black bars that keep appearing in my browser? They now show up on almost every web page. They suddenly appear as I move my cursor around the page.

I’m using Firefox 82.0 (64-bit).

Asked by jih31 2 days ago

Answered by cor-el 1 day ago

  • Solved

Since latest windows update pages load at an extremely slow pace

Hi! As the title states, since the latest windows update (am now on 19041.508), anytime I go on a webpage on Firefox it's extremely slow to load, however once loaded the … (read more)

Hi! As the title states, since the latest windows update (am now on 19041.508), anytime I go on a webpage on Firefox it's extremely slow to load, however once loaded the page is as fast as it should be!

I don't have any antivirus other than windows defender, and disabling it/the windows firewall doesn't fix the issue, so it doesn't seem to be linked to that either, on the online forums such as this one I found it was also common to have issues caused by hardware acceleration, playing with that setting does not help either.

Another friend of mine has the same issue as me since the last update, so I'm assuming it's not something unique to my situation, is this a known issue for which a fix is available? Searching for one has yielded only outdated results.

Thanks a lot!

Asked by antoine.rincent 2 weeks ago

Answered by antoine.rincent 8 hours ago

  • Solved

Firefox won't play any live video streams.

Hi, Since yesterday Firefox won't play any live video streams on any website. An HTML5 error message shows up. I've tried upgrading Firefox, disabling Add ons, starting i… (read more)

Hi, Since yesterday Firefox won't play any live video streams on any website. An HTML5 error message shows up.

I've tried upgrading Firefox, disabling Add ons, starting in safe mode, completely uninstalling and starting from scratch and installing and deleting Adobe flash as a last resort.

I made sure everything was up to date on my laptop and they play no problem on other browsers. I just can't work out what's wrong with Firefox.

Asked by demonchild_2004 2 days ago

Answered by demonchild_2004 9 hours ago

  • Solved

Message list panel now has more white space (fewer messages shown) and dangerously confusing hover highlighting v78.3.2

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear … (read more)

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear to be any option to reset this back to the previous compact view?

EDIT: Adding a note about an additional issue with the message list panel that is discussed in this thread... Prior to v78.3.2, a message/line in the message list pane would not become highlighted until I *clicked* on it. Now, whenever I just pass my mouse over the list, the message under the mouse becomes highlighted (and the last message(s) *selected* also remains highlighted). This results in two or more non-adjacent messages being highlighted in the same way at the same time. This is a poor usability experience and dangerous design that has caused me to perform operations on unintended messages multiple times, even nearly accidentally deleting messages. This usability degradation creates a risk of data loss.

KEYWORDS: message thread pane, message list panel, UX, UI design, usability, accessibility

Asked by sells59 2 weeks ago

Answered by Toad-Hall 2 weeks ago

  • Solved

The upgrade to 78.4.0 broke my Thunderbird!

I have been using Thunderbird for years, but this latest upgrade to 78.4.0 really screwed it up. I opened Thunderbird yesterday, and it had lost it's connection to gmail… (read more)

I have been using Thunderbird for years, but this latest upgrade to 78.4.0 really screwed it up. I opened Thunderbird yesterday, and it had lost it's connection to gmail, asking me for the account and password before it would work. I did that, now it is downloading OLD emails again! I remember some setting that would only download emails after a set date, but cannot find that now. I have used Thunderbird because I do not like the gmail interface, and have a LOT of folders in Thunderbird with rules to move messages to the correct folder. That would be very painful to try to accomplish in gmail.

How do I fix this? I cannot get my recent emails now, and am really upset. I certainly do not want to wait for it to eventually download THOUSANDS of duplicate emails before it gets to the current ones.

Asked by dshealey 1 day ago

Answered by dshealey 13 hours ago

  • Solved

can not send mail after update ver78

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration … (read more)

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration related to smtp.vcn.com must be corrected I have checked all settings and had the ISP check also and can not get past this error.Any help would be appreciated

Asked by copyjerome 3 months ago

Answered by sfhowes 3 months ago

  • Solved

My version of FF no longer works with FB (and quite a few other sites)

Today I see that FB fails to load my profile photo album. I get a spinning circle, description and comments section to the right is blank (or photo loads but no descripti… (read more)

Today I see that FB fails to load my profile photo album. I get a spinning circle, description and comments section to the right is blank (or photo loads but no description). I check my connection activity, it's basically at 10 kbps. I run some speed tests, no problem.

So I go to MS Edge, everything on FB loads in an instant.

So the problem is FF. And that's on top of the 50%-100% of CPU that every click on FB produces. I compared it with Edge, 5%-50% of CPU.

So before I give up on FF and switch to Edge, can someone recommend another version of FF that is relatively lightweight for a low spec laptop? The latest version is a no go, as I understand it needs at least 8-16 GB of memory (!).

Thank you.

Asked by elzach 1 week ago

Answered by cor-el 1 week ago

  • Solved

Firefox wont oad anything even on fresh install

So my Firefox became completely unusable this morning I tried to refresh then reinstall I've had Firefox on this system for 2 years up until today I had as my default for… (read more)

So my Firefox became completely unusable this morning I tried to refresh then reinstall I've had Firefox on this system for 2 years up until today I had as my default for 6 months at this point. I even installed a nightly build to see if that would work no luck if anyone could help me that would be greatly appreciated I really dont wanna go to a chromium browser I have Windows 10 20H2 for my os if anyone wants to know I also use manjaro Linux and Firefox works fine in that os.

Asked by ProphetNoble 19 hours ago

Answered by cor-el 16 hours ago

  • Solved

Frequent error in rendering after updating to firefox 82

Hello everyone After updating to firefox 82 I am having issues with rendering. After every few minutes the favicons, icons etc stop displaying correctly and someitmes eve… (read more)

Hello everyone

After updating to firefox 82 I am having issues with rendering. After every few minutes the favicons, icons etc stop displaying correctly and someitmes even the content on the page is not displayed properly. Please find image attached. I either have to restart the browser or it starts working again automatically after around 1 minute.

Please suggest how to resolve this. Regards

Asked by sanchit0103 1 day ago

Answered by cor-el 1 day ago

  • Solved

Tab,Minimize,Maximize,Close disappear and come back

Hello. I recently noticed an issue with Firefox. When I open it the first time, no Tab is showing and neither is Minimize, Maximize and Close on the top right. If I close… (read more)

Hello. I recently noticed an issue with Firefox. When I open it the first time, no Tab is showing and neither is Minimize, Maximize and Close on the top right. If I close the browser and reopen it, those 4 things that were missing, come back. I noticed a little bit later, that if I keep closing and reopening it, those 4 things keep disappearing the 1st,3rd,5th,7th,9th time I open the browser after closing it. So, as you see it's like a cycle. Other than this issue I really like Firefox. I've been using Firefox for years.

Asked by ocean-guy 1 day ago

Answered by jscher2000 1 day ago

  • Solved

Mailwasher and Thuderbird

I've just downloaded Thunderbird 78.4.0 as my previous email programme has died. I have used Mailwasher in the past to eliminate junk emails but there seems to be a prob… (read more)

I've just downloaded Thunderbird 78.4.0 as my previous email programme has died. I have used Mailwasher in the past to eliminate junk emails but there seems to be a problem working with Thunderbird. Emails download okay but do not clear on Mailwasher when downloaded. If I delete an email on Mailwasher it removes it from the Thunderbird in-box.

I am not a techie in any way so would appreciate any advice. Thanks.

M

Asked by michael297 3 days ago

Answered by Matt 3 days ago

  • Solved

Crashing after Windows 10 version 2004 update

After latest Windows 10 update (2004 or I don't know firefox is telling me I have Windows_NT 10.0 19041 so who knows) about month ago and after that Firefox keeps randoml… (read more)

After latest Windows 10 update (2004 or I don't know firefox is telling me I have Windows_NT 10.0 19041 so who knows) about month ago and after that Firefox keeps randomly crashing into desktop. It happens about 6-7 times in a hour! 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. I have updated Firefox, downgraded it, disabled all add-ons I have tried that "media.wmf.vp9.enabled" trick and it doesn't work

What to do? I like firefox and I dont want to use Edge or Chrome. Is reinstalling Windows my only option?

Please help

Asked by mail741 6 days ago

Answered by FredMcD 2 days ago

  • Solved

Thunderbird bug

For the past week, my email folders have stopped displaying their contents. I have tried the repair function but the repair does not last. Should I delete and re-instal… (read more)

For the past week, my email folders have stopped displaying their contents. I have tried the repair function but the repair does not last. Should I delete and re-install the programme?

Asked by michaeleric.j 1 week ago

Answered by michaeleric.j 1 day ago

  • Locked

Restore previous session

Locking this thread.Please continue here: [/questions/1310140] I closed 5 windows when I updated firefox. When it restored the session only 2 reopened. What can I do to g… (read more)

Locking this thread.
Please continue here: [/questions/1310140]
I closed 5 windows when I updated firefox. When it restored the session only 2 reopened. What can I do to get the missing windows back?

Asked by pursig39 1 day ago

  • Solved

accessing my mail account on mail.com

When i try to access mail.com I get the mail.com access page but the button "login" does not work. If I use Chrome there is no problem. If I refresh Firefox everything wo… (read more)

When i try to access mail.com I get the mail.com access page but the button "login" does not work. If I use Chrome there is no problem. If I refresh Firefox everything works the first time and then reverts . This all started happening 1 week ago after years of no problems. has anybody any ideas?

Asked by jan109 4 days ago

Answered by cor-el 4 days ago

  • Solved

How can I recover a lost thunderbird folder after yahoo authentication?

I followed yahoo's authentication advice in thunderbird. Once completed one of my two thunderbird folders disappeared. What a disservice by yahoo!!! I have all the thunde… (read more)

I followed yahoo's authentication advice in thunderbird. Once completed one of my two thunderbird folders disappeared. What a disservice by yahoo!!!

I have all the thunderbird data backed up. But how can I get it back into thunderbird so that it's working? Can anyone help me out with that, please?

I'm not sure but I think I had POP previously and not IMAP but I'm not sure. HOW can I find that out?

When I go into thunderbird's 'troubleshooting information' page and scroll down to the 'Mail and News Accounts' section it lists two accounts:

'account1' named '(none) 'Local Folders' using a 'Normal password' 'account3' named '(imap) imap.mail.yahoo.com:993' using 'Oauth2' authentication

Obviously the second account is the one that got activated after the yahoo authentication. It's the default account. But the first one is probably what I had prior.

I looked at the folders on my computer. There is a pop.mail.yahoo.com folder which seems to contain the missing folder/data right up to the date when I did the yahoo authentication that made it all disappear in thunderbird.

Does anyone know what I need to do next? How exactly, step by step (because I don't want to screw up more stuff), do I get that data back into my thunderbird account?

Thank you!

Asked by rolfhefti 1 week ago

Answered by rolfhefti 2 days ago

  • Solved

Firefox Browser Window shakes horizontally, uncontrollably, when I click on links in websites.

My Firefox for MAC 78.4.0esr (64-bit) Browser Window shakes horizontally, uncontrollably, when I click on links in websites. This began just before the last update, and h… (read more)

My Firefox for MAC 78.4.0esr (64-bit) Browser Window shakes horizontally, uncontrollably, when I click on links in websites. This began just before the last update, and happens more frequently than not, forcing me to abandon the application because I can't close the shaking window. I can't see a specific pattern to which links will cause this to happen, but if I restart Firefox and try the same link, it will repeat the error. My device is a MacBook Pro (15-inch, 2.53GHz, Mid 2009), OSX El Capitan V 10.11.6, 2.53 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3, NVIDIA GeForce 9400M 256 MB. This error does not occur in Safari. Firefox is my preferred browser.

Asked by X-ray Guy 2 days ago

Answered by FredMcD 2 days ago

  • Solved

Newsfeed items won't display properly.

Hi. I am located in the UK and subscribe to BBC newsfeeds. I'm using Thunderbird 78.4.0 on Windows 10. News items come in regularly in the normal way, but a problem a… (read more)

Hi.

I am located in the UK and subscribe to BBC newsfeeds. I'm using Thunderbird 78.4.0 on Windows 10. News items come in regularly in the normal way, but a problem arises when I want to look at individual news items.

When I double-click on an item of interest, I am expecting the news item to open in a browser in a new Thunderbird tab as normal. However, this only works properly about one time in ten.

What usually happens when I double-click on an item of interest, is that Thunderbird does open the item in a new tab, but only very briefly. I see the proper news web page for a fraction of a second only, then the page is immediately blanked. The tab remains open, but blank, with the correct web page address present at the top. If I want to, I can click on the link and open it with a seperate (Edge) browser.

Any help to resolve this would be much appreciated.

DickL

Asked by firefox1051 3 days ago

Answered by sfhowes 2 days ago

  • Solved

Unwanted tabs keep opening up, especially on Facebook.

Unwanted tabs (as many as 10 last time) keep opening when I'm on Facebook (and sometimes Amazon) even though I don't click on anything. It's driving me nuts. How do I s… (read more)

Unwanted tabs (as many as 10 last time) keep opening when I'm on Facebook (and sometimes Amazon) even though I don't click on anything. It's driving me nuts. How do I stop it? Thanks.

Asked by barbara.stein1 1 month ago

Answered by barbara.stein11 2 days ago

  • Solved

Firefox 82.0 too slow

Page loading in Firefox 82.0 is way too slow, including on your own site, mozilla.org. It was even worse till I got Norton Security Suite to fix their problem, but it is … (read more)

Page loading in Firefox 82.0 is way too slow, including on your own site, mozilla.org. It was even worse till I got Norton Security Suite to fix their problem, but it is still way too slow. Please fix asap.

Asked by Howard Steeley 2 days ago

Answered by FredMcD 2 days ago