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I use TB daily on my PC .. yesterday all fine. Today W10 booted OK, I started TB and it opens with a page asking me to create an account ..... seems to have no details of my inboxes, accounts or filed mail

Rebooted PC - restarted TB ... same again

I checked on my iPad and all 3 accounts still working so it is limited to TB on my PC

Seems to have lost my profile(s) How do I recover ?

I only get 2 tabs ... blank Inbox and 2nd tab to set up email address (pics attached)

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a friend of mine who uses IE cant load them either, however, she CAN load them on her Tablet. As a historian, I really need to get these records for my research, so I was wondering if someone could go to the site and see of the records appear for them to be downloaded. This is a direct link to one of the records:

link text

While this is the main page were you enter the name you are looking for: link text

If you discover anything, please let me know. Thanks!

"Enter Password" box no longer comes up when I start up Thunderbird. One account has password saved but the other doesn't so I cannot access emails on this account now as they won't download without either a saved password or (as I usually do) entering a password. This affects my husband also so not just something on my account. This happened around the 20th December. I've searched through Thunderbird settings but I can't find any way of adding a password directly into Password Manager - only edit or delete. So I can't fix the problem we now both have with accessing new emails. So - any suggestions please or is there a fix coming?, kind regards

To support,

Trying to upload a video of what Thunderbird does.

Can you send me an e-mail where I can provide you with it.

The video is self explanatory

Regards

Earlier this week I notice that my Thunderbird was upgraded to ver 115.3.3. Now sending email using address book LISTS fails to save the email as draft and fails sending the email. I can send the email if i list each person in the LIST in the TO field. However, none of my address book distribution LISTS work. I use the LIST every week, so I know it worked fine with the previous version??? I even tried to create a new list and that failed the same way, so it looks like LISTS do not work in Version 115.3.3??? Is there a way I can go back to the previous version of Thunderbird??

Troubleshooting Steps:

  1) Closed Thunderbird and retried email using a new LIST; FAILED
  2) Reboot PC and retried. FAILED.
  3) Sent email to multiple recipients without using LISTS. PASSED.
  4) Tried creating a new LIST using recipients I know work. FAILED.
  5) Update Histroy:
        Version 115.3.3 Installed 10/21/23
        Version 102.15.1 Installed 09/13/23
        Version 102.15.0 Installed 8/30/23
  6) Last successful email sent using a LIST on : 10/17/23
  7) Retested failure with Version 115.4.1 (64 bit). FAILS

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

The RAM usage increases, from 1GB to 40GB+ within a matter of minutes of starting Firefox. I have not added any extensions in months. I turned of several with no improvement. I have 6 tabs opened. Firefox has crashed several times the past couple fo months. I have been away on travel for 2 weeks, and today the problem is much worse.

Firefox (37916) 51GB, Extensions (34308) 370MB, GPU (33072) 298MB , and everything else < 100 MB.

I really love Firefox - use across my 4 devices. Only on my desktop am I seeing this. Laptop, iPad, and Android all work fine. Running Win 11

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

I have updated my Firefox on PC to the newest version available (version 120.0.0.8720 as of 24/11/23 00:30 UTC). Unfortunately whenever I try to open it, it loads a blank screen and then crashes, and brings up the crash reporter. This has happened every time I try and open Firefox, even during Troubleshoot mode. I have over 180+ tabs and thousands of bookmarks on my account that I do not want to lose (I have not used Refresh Firefox for this very reason) but if I can't even access them on my computer then what can I do?

Please help me, I want to know how to fix this and keep my tabs and history. I am desperate.

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your updates but I'm really regretting this one. Can you help me not switch over to chrome? Maybe you're already aware of this bug and will have it fixed soon.

When I open Firefox. Firefox Will NOT open any websites. If I disable ublock origin then enable again Firefox works but I get all the ADS. What I have to do is: Close firefox and restart Firefox but then I get this message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." Sometimes I have to restart Firefox as many as 10 times before Firefox works. I got to the point where I stop after the second try and just switch to Brave browser.

Before: Firefox use 99%. Brave Use 1% Now: Firefox use 75%. Brave use 25%

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned account setup and directed her to set up her existing email address. When she did, a home screen appeared that was significantly different than the one she had been using. But more than that, she lost all her saved emails and Thunderbird started to reload emails. The reloading ended with over 1800 “new” emails whose dates reached back for almost a year. Since then, after some work, the home page has been returned to its earlier look; downloading, sending and deleting are working as before. Missing are a few important, personal subfolders. We’ve tried a few things that we thought/hoped would return us to the point before everything went crazy. That hasn’t happened. Recently, we looked at the Profiles folder on each of our computers and saw something that, I think, is unusual and, I hope, might provide a way get her back at least some of what was lost.

The route to my Profiles is C: > Users > Me > AppData > Roaming > Thunderbird > Profiles In Profiles are two folders, one ends with .default and the other with .default-release. The only thing in the default folder is the file times.json. The default-release folder contains many files and folders, including the Mail folder. The Mail folder contains two subfolders: Local Folders and mail.comcast.net.

On my wife’s computer, there is only one folder inside Profiles. The name ends in .default. Inside that folder is the Mail folder. Within the Mail folder are six subfolders: Local Folders, Local Folders-1, Local Folders-2, mail.comcast.net, mail.comcast.net-1, mail.comcast.net-2. The Date Modified date for Local Folders is probably the date the problem started. Date Modified for Local Folders-1, mail.comcast.net and mail.comcast.net-1 is the same: a few days after the date for Local Folders. The dates for Date Modified for Local Folders-2 and mail.comcast.net-2 are the same, and change daily.

I’m hoping/assuming that the missing, personal subfolders are in one, or more, of Local Folders, Local Folders-1, mail.comcast.net, mail.comcast.net-1. What I’m asking here is: does anyone know of a way to easily locate and recover the subfolders and, then, move them into the correct location in Local Folders-2and/or mail.comcast.net-2.

Thanks for taking the time to read this long story.

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

I have been using firefox for more than 4 years now. But from about a year, i m facing the issue with the Sudden High CPU usage in Windows task manager.

The task manager has 2 different firefox processes. One being actual instance i am running. and the 2nd being the automatically opened in background.

i have figured out whenever i have active internet connection and my system is on charging the 2nd task automatically starts in background and uses upto 80% of cpu usage. Ending the 2nd task form task manager doesn't affect anything. only the cpu usage drops. Also Closing my firefox instance does nothing to that 2nd task.

I have tried lot of solutions i found on community. Nothing seems to help. problem still persist. I even posted comments on ongoing threads. but no reply from anywhere.

this is the last time i m trying. if i get a solution its good. otherwise i am going to shift to edge. I have no other choice.

Screenshots from multiple dates are attached.

I have a blog hosted on Render. The base URL provided by them is https://parker-codes.onrender.com. This URL works perfectly, in all browsers.

I purchased a domain from Google and then linked a CNAME record to the Render one: https://blog.parker-codes.dev. This URL works in many browsers except for Firefox Mobile (on Android). I receive the error "Address not found. The browser could not find the host server for the provided address."

- I flushed the DNS cache and checked that it propagated across the globe. I used nslookup to verify the domain resolution. - I tested in various other browsers on desktop (Safari, Chrome, Firefox) and mobile (Chrome) and they all work. - I turned off mobile extensions. I also tried in a private window. Still no luck. - I reached out to Google support. They don't see any domain or DNS issues on their end.

From all of this, it appears that the Firefox mobile browser has a bug that can't load the site for some reason. It can't properly resolve the host even though many other browsers can.

I've used Mozilla Thunderbird almost since its inception. The current version is 102.11.0 (32 bit), running on my PC, Windows 10 Pro, version 10.0.19045.

I have two e-mail accounts that I use, from the same server/provider. One account I've been using for about 20 years and the second account is more recent. The older account is used almost exclusively, and the newer account is used much less. On the older account I annually archive the inbox messages to folders by year, to keep the inbox fairly clean. Most recently my inbox contained messages from 2022 and 2023 to date.

I've experienced an annoying problem on the older account for the past several months. Each message that comes in arrives in duplicate, requiring me to go through the messages daily and delete every other one. I noticed that there were a very few senders whose messages did not come in duplicate, for some reason. I updated to the present version about 10 days ago, hoping it would solve the problem but it did not.

Then, about a week ago I could not open the inbox. The message said to wait while Thunderbird processes the inbox and when it finished the inbox was empty except for a few random messages from years ago.

I also have not been receiving any new messages in that time. I do receive the e-mails on my iPhone and my laptop with no problem, and I do not experience the problem with my newer e-mail account. Can anyone help me get my inbox back and start receiving e-mails properly again? Help, please!

I used to be able to scroll to the bottom of my Youtube subscription list, to see the very first posted videos of all of my subscriptions, going back to the first days of Youtube in 2005. Granted, not all of the videos would show up, and I don't know if that is a Youtube problem or a Firefox problem, but most of the videos would be there. Now, after going back less than a year in the archive, the scrolling just kind of peters out. Firefox becomes unresponsive to any key press or mouse click, and all I can do is quit the program. What has changed? Has Firefox gotten even worse at memory management? it was always a total pig with memory, but has it reached the point where it just plain malfunctions and can't recover? If that is the case, then Firefox devs had better get their spit together and work on optimization. I really don't want to have to start using Edge, thank you, no. I only use Edge to view PDFs.

I have two email accounts that go to my one inbox. Always was fine. But now with 115.6.0, I cannot change the From account by just opening the little drop-down after opening a reply. They are both there, but I can't change.

Everytime I go to play games on my laptop I close Firefox for the extra resources and when I'm done I open it right back up, I have done this for YEARS but this time it didn't restore my session. I thought it would be as easy as the last time where I'd go click the Restore Session button but it isn't there so I spend two hours looking for solutions and found nothing. I don't know how this happened nor do I understand how this could happen in the first place, my Firefox hasn't crashed in months and I had already closed and re-opened it several time today.

I'm asking this question on a different browser because Firefox cant load any websites.

Basically whenever i open a new tab, it opens to a crashed tab. Gah. It cant even load google, or any website for that matter, not even the homepage for Firefox, its just a blank page with nothing on it, whenever i type something into the address bar and press enter it just disappears and does nothing. Browser settings work, but stuff like passwords dont, and i have most of my important passwords on firefox, so i cant log into runescape and stuff.

Can you help?