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  • Archived

Firefox even in safe mode unresponsive to some websites

I don't know when it started (quite awhile), but when I go to some websites even in FF safe mode, I wait a long time but get nothing displayed and it stops spinning/waiti… (read more)

I don't know when it started (quite awhile), but when I go to some websites even in FF safe mode, I wait a long time but get nothing displayed and it stops spinning/waiting (the circle arrow upper left stops). Occasionally when I reload, it comes up but usually it doesn't. Other websites it works fine.

In fact, if I browse to some websites, sit and wait awhile, then go to chrome or edge, type in the same website, the page displays even while FF is sitting there waiting.

ebay.com seems to work great, but for instance this morning, this one doesn't: https://www.crowdpac.com/news/741938 but sometimes this works: https://www.crowdpac.com then try it again (refresh) and it never responds.

And in fact, I'm using Edge to submit this question because when I browsed to https://support.mozilla.org/en-US/questions/new/desktop#search in Firefox/Safe and clicked on the Sign-In/Up button, nothing happened. With Edge it worked fine and I'm able to type this in.

Asked by Paul Kinzelman 10 months ago

Last reply by Paul Kinzelman 9 months ago

  • Archived

My firefox keeps crashing

For the past two months, my Firefox Linux keeps crashing. I don't know why. Here's the text from the Mozilla Crash Reporter window that pops up after Fox crashes: Access… (read more)

For the past two months, my Firefox Linux keeps crashing. I don't know why.

Here's the text from the Mozilla Crash Reporter window that pops up after Fox crashes: Accessibility: Active AdapterDeviceID: 0x5917 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 23.0.4.0 AdapterVendorID: 0x8086 Add-ons: langpack-en-GB%40firefox.mozilla.org:121.0.20231211.174248,langpack-en-CA%40firefox.mozilla.org:121.0.20231211.174248,uBlock0%40raymondhill.net:1.54.0,treestyletab%40piro.sakura.ne.jp:3.9.19,%40contain-facebook:2.3.11,addon%40darkreader.org:4.9.73,%7B7a7a4a92-a2a0-41d1-9fd7-1e92480d612d%7D:1.5.41,%40testpilot-containers:8.1.3,magnolia%4012.34:3.4.5.0,%7Ba6c4a591-f1b2-4f03-b3ff-767e5bedf4e7%7D:0.5.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,firefox-compact-dark%40mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.7 AvailablePageFile: 0 AvailablePhysicalMemory: 824360960 AvailableSwapMemory: 2147479552 AvailableVirtualMemory: 9762406400 BackgroundTaskMode: 0 BuildID: 20231211174248 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1703535161 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: x-cinnamon EMCheckCompatibility: true ExperimentalFeatures: network.cookie.sameSite.noneRequiresSecure,layout.css.grid-template-masonry-value.enabled,devtools.inspector.compatibility.enabled GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 4 GraphicsNumRenderers: 5 HeadlessMode: 0 InstallTime: 1703210473 IsWayland: 0 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 Notes: Linux Mint 21.2FP(D00-L1000-W0000000-T010) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1545 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1703533821 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20231211174248","version":"121.0","vendor":"Mozilla","displayVersion":"121.0","platformVersion":"121.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15880,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-91-generic","locale":"en-CA"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 620 (KBL GT2)","vendorID":"0x8086","deviceID":"0x5917","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"23.0.4.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-CA"],"availableLocales":["en-CA","en-GB","en-US"],"appLocales":["en-CA","en-US","en-GB"],"systemLocales":["en-CA"],"regionalPrefsLocales":["en-CA"],"acceptLanguages":["en-CA","en-US","en"]},"update":{"channel":"release","enabled":false,"autoDownload":true,"background":true},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.formfill.enable":false,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.suggest.enabled":false,"browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"editor.truncate_user_pastes":false,"extensions.formautofill.addresses.enabled":true,"extensions.formautofill.creditCards.enabled":true,"media.gmp-gmpopenh264.lastInstallStart":1702542346,"media.gmp-gmpopenh264.lastDownload":1692156118,"media.gmp-gmpopenh264.lastDownloadFailed":1702542346,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1692156118,"media.gmp-widevinecdm.lastInstallStart":1674466751,"media.gmp-widevinecdm.lastDownload":1674466756,"media.gmp-widevinecdm.lastDownloadFailed":1674463750,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-manager.lastCheck":1703517778,"media.gmp-manager.lastEmptyCheck":1703517778,"network.trr.strict_native_fallback":false,"privacy.fingerprintingProtection":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true,"security.mixed_content.block_display_content":true,"signon.generation.enabled":false,"signon.rememberSignons":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":19380,"firstUseDate":19380},"addons":{"activeAddons":{"@contain-facebook":{"version":"2.3.11","scope":1,"type":"extension","updateDay":19567,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Facebook Container isolates your Facebook activity from the rest of your web activity in order to pr","name":"Facebook Container","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"{a6c4a591-f1b2-4f03-b3ff-767e5bedf4e7}":{"version":"0.5.0","scope":1,"type":"extension","updateDay":19600,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Spoof websites trying to gather information about your web navigation to deliver distinct content yo","name":"User-Agent Switcher and Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19600,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"@testpilot-containers":{"version":"8.1.3","scope":1,"type":"extension","updateDay":19656,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Multi-Account Containers helps you keep all the parts of your online life contained in different tab","name":"Firefox Multi-Account Containers","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19387,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"treestyletab@piro.sakura.ne.jp":{"version":"3.9.19","scope":1,"type":"extension","updateDay":19682,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Show tabs like a tree.","name":"Tree Style Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"uBlock0@raymondhill.net":{"version":"1.54.0","scope":1,"type":"extension","updateDay":19688,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addon@darkreader.org":{"version":"4.9.73","scope":1,"type":"extension","updateDay":19703,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Dark mode for every website. Take care of your eyes, use dark theme for night and daily browsing.","name":"Dark Reader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"{7a7a4a92-a2a0-41d1-9fd7-1e92480d612d}":{"version":"1.5.41","scope":1,"type":"extension","updateDay":19703,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Redesign the web with Stylus, a user styles manager. Stylus allows you to easily install themes and ","name":"Stylus","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"magnolia@12.34":{"version":"3.4.5.0","scope":1,"type":"extension","updateDay":19703,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Bypass Paywalls of news sites","name":"Bypass Paywalls Clean","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19428,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"langpack-en-CA@firefox.mozilla.org":{"version":"121.0.20231211.174248","scope":1,"type":"locale","updateDay":19713,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (CA) (en-CA)","name":"Language: English (CA)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"langpack-en-GB@firefox.mozilla.org":{"version":"121.0.20231211.174248","scope":1,"type":"locale","updateDay":19713,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (GB) (en-GB)","name":"Language: English (GB)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark colour scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"updateDay":19380},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 18798436352 TotalPhysicalMemory: 16650956800 UptimeTS: 1340.46109864 UtilityProcessStatus: Running Vendor: Mozilla Version: 121.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by Mozilla cheese 6 months ago

Last reply by Mozilla cheese 6 months ago

  • Solved
  • Archived

Folders and emails not visible after updating to version 102.1.2

I have been using Thunderbird for many years and have previously updated without problem. But upon updating to version 102.1.2 I suddenly couldn't see my folders or email… (read more)

I have been using Thunderbird for many years and have previously updated without problem. But upon updating to version 102.1.2 I suddenly couldn't see my folders or emails (see attached image). However, if I search for an email I will get a list containing the relevant emails, but as soon as I click on an email in the list I go back to the blank screen like at login with no folders or emails.

I have trawled through related fixes and have tried deleting all of the .msf files in my profiles but to no avail. I really hope that someone will be able to assist.

Asked by AustThunderbird 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

One Last Try before Bidding Goodbye to Thunderbird. And unable to unsubscribe gmail folders. Freezing and locking up PC for almost 3 years.

I have had the same issues with TB freezing and locking up my PC that many here have had. For me, this has now gone on for almost 3 years. I have done everything I can th… (read more)

I have had the same issues with TB freezing and locking up my PC that many here have had. For me, this has now gone on for almost 3 years. I have done everything I can think of, and everything I have read about online to deal with the constant freezing. I have: --upgraded countless times (now on Ver 102.9.0, 64 bit, Win 10, 32GB RAM, 3TB hard drive) --reinstalled Thunderbird many times --deleted various profiles and created new ones, deleted various config files as suggested. --reinstalled Windows 10, upgraded all associated files, drivers, etc. --started Windows in Safe Mode --disabled all add-ons and extensions in TB --reset all toolbars and controls in TB --started Thunderbird in Troubleshoot Mode --gave an exception to TB in my Windows Defender [and turned off Defender entirely] --ran MANY virus scans --disabled ALL virus software

Thunderbird is the ONLY piece of software on this PC that locks it up. It exhibits the same behavior that many here are seeing: freezes when I try to click on something; freezes when I try to reply to an email; freezes for no apparent reason. I can't MAKE it freeze up... it just seems to do it at random, constantly. Right now, it's open on another screen and has been frozen for about 3 minutes, and just unfroze. Most of the time, it freezes so that I cannot shut TB down. It is completely unresponsive. Sometimes it will freeze the computer so that I cannot do ANYTHING... I cannot open Task Manager and force a shutdown. Eventually, it releases and works again, only to freeze up a few minutes later.

I'm pretty much out of ideas, but I continue to browse online, looking for answers. As I said, three years of this is enough, and I see complaints about this going back even further. I love Thunderbird. I'm a longtime user and have not found any email client that comes close to the way TB works for me, so I'm VERY reluctant to leave. But I'm really tired of being a beta tester. And yes, I have donated many times over the years, and I'm happy to do so. I'm not concerned with the money. I just want it to work like it used to. If you have any fresh ideas, I'm very open to hearing them. But a warning, that I have likely already tried the fixes offered. I appreciate any input, in any event.

So, unless a miracle comes along, I reckon I'll have to cut bait and find a replacement for Thunderbird. Thanks for allowing me to blow off some long-held frustration.

best,

--john

Asked by johnegenes 1 year ago

Answered by johnegenes 11 months ago

Youtube videos load very slowly... if they load

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loadi… (read more)

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

Asked by rileth1 4 weeks ago

Last reply by rileth1 3 weeks ago

My microsoft rewards dashboard flickers on Firefox

My microsoft rewards dashboard floating task flickers when I hover my mouse to the edge of that on the dashboard... need help with it please I have windows 11 computer an… (read more)

My microsoft rewards dashboard floating task flickers when I hover my mouse to the edge of that on the dashboard... need help with it please I have windows 11 computer and it's a hp

Asked by japal3 4 months ago

Last reply by zeroknight 3 months ago

  • Solved
  • Archived

Firefox creates almost 200 processes on exit, 100% CPU

Hello, When I close Firefox after the last update (current installed version: 112.0 x64 Windows 10), Firefox creates almost 200 processes (in the latest case 177), each… (read more)

Hello,

When I close Firefox after the last update (current installed version: 112.0 x64 Windows 10), Firefox creates almost 200 processes (in the latest case 177), each using from 17 MB to 65 MB RAM (except one that is using over 200 MB - I guess the main one) using 100% CPU for about half a minute, and in that my PC is unusable - everything hangs. It takes a bit more time to close all of them.

Any ideas what could be wrong and how to fix it?

Thank you.

Asked by Red-Herring 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Constant login pages, not displayed correctly, unable to sign into gmail

I am at a clomplete loss here and after hours of googling and frustration I just need someone who can help. - I purged all installation folders and paths, deleted profil… (read more)

I am at a clomplete loss here and after hours of googling and frustration I just need someone who can help.

- I purged all installation folders and paths, deleted profile and reinstalled Thunderbird 115.1.1 on absolutely (!) clean sheet, it is dead on and I inspected all versions and folders.

- I hoped that the version fixes my login issues, but if anything, they're worse and the logins don't last nearly as long as they used to.

- I am aware of the imap, smtp and tls configuration

- I am aware of the settings in gmail, also tried all combinations of oauth2, less secure apps, app password, I tried all of that

- tried enabling javascript manually, cookies, checking all local browsers, especially firefox browser and legacy IE options for anything that could be wrong

- I can set up and add my gmail accounts, usually once upon install. It will then work with no issue, receives and sends mails, loads all sub folders. It just won't stay.

- I can go to account/privacy and view and edit my passwords. I can enter the correct password there and the account itself works and loads mail. If I close and re-open TB, it's still fine. On the 4-5th time of opening and closing, it locks up and starts promting for sign in.

- I get logged out of one or multiple accounts and get promts to sign back in. These login page windows then cannot be interacted with, at all. They are not displayed correctly, the buttons are just dead and do not react or lead anywhere if I click. Some do the little brightness animation and recognize that I clicked, but nothing continues. I have no ability to enter or submit the gmail credentials in there.

- I tried navigating those with on-screen keyboard, CTRL +, also with scroll wheel etc., it cannot be resized or interacted with. Also changing the window and screen scaling size (100%/150%) does nothing, I also checked all actual browsers like firefox and chrome and they all have normal zoom, cache and cookie settings. Why is the login page not usable?

I know it would probably be fine after reinstall but I just cannot keep doing this. It does not last even a week. I even deleted the profile and re-setup everything several times already, it still comes up with login pages all the time. And if those are not usable then I cannot go forward.

This is all on a fresh Lenovo Thinkbook G15 that is nearly new. I have never seen software not work this vehemently. I have given all info that I have and all that I tried. Can someone please advise, I don't understand it anymore.

Asked by getrabelmu 11 months ago

Last reply by Wayne Mery 8 months ago

  • Solved
  • Archived

Pages taking ages to load

Hi all, I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the proble… (read more)

Hi all,

I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the problem still persists.

When I load Firefox the pages take ages to load. It doesn't matter what the page is, it takes ages, except that about: pages load fine, no problem. When I say pages take ages to load, I mean that everything about the page takes ages, not only the next, not on the images and other content etc, everything. This only started happening today and I only created a new profile a month or so ago. I don't have many tabs open (maybe 20) of which 9 are pinned. I do have lots of extensions installed.

I've tried troubleshooting/safe mode, that makes no difference.

Private browsing and loading another profile are fine, they don't have this problem.

I've cleared all cache and data, cookies, etc, including startup cache.

I've deleted the content-prefs file, and removed places files.

I've tried disabling and enabling hardware acceleration.

I've tried disabling TRR.

Probably some other things too, but so far nothing has worked.

Suggestions please! :)

Asked by madbilly 6 months ago

Answered by madbilly 1 month ago

  • Archived

no sound after installing latest version (104)

I'm running Debian Stretch and the packaged version of Firefox (91) runs fine but seems a bit dated. I installed ver. 104 manually and everything is fine except that the… (read more)

I'm running Debian Stretch and the packaged version of Firefox (91) runs fine but seems a bit dated. I installed ver. 104 manually and everything is fine except that there is no audio. I changed the setup Privacy and Security Autoplay to 'Allow Audio and Video' -- no audio. I've restarted in troubleshoot mode -- no audio. Other browsers, including ver. 91 of Firefox have no trouble with audio. Any ideas? On quitting I get these messages:

3 /opt/firefox 0 $ firefox [GFX1-]: glxtest: libEGL missing methods for GL test [GFX1-]: glxtest: libEGL missing eglGetDisplayDriverName

3 /opt/firefox 0 $ [GFX1-]: glxtest: libEGL missing methods for GL test 12:03PM Tue 6 [GFX1-]: glxtest: libEGL missing eglGetDisplayDriverName [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [Child 4452, MediaDecoderStateMachine #1] WARNING: 7f1908378700 OpenCubeb() failed to init cubeb: file /builds/worker/checkouts/gecko/dom/media/AudioStream.cpp:281 [Child 4452, MediaDecoderStateMachine #1] WARNING: Decoder=7f1909b8ac00 [OnMediaSinkAudioError]: file /builds/worker/checkouts/gecko/dom/media/MediaDecoderStateMachine.cpp:3979 [2022-09-06T19:05:39Z ERROR viaduct::backend::ffi] Missing HTTP status [2022-09-06T19:05:39Z ERROR viaduct::backend::ffi] Missing HTTP status

Asked by rayandrews 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

thunderbird 104.2 opens as a blank window

After an update yesterday, thunderbird v104.2 opens up as a blank window. The menus show up and it seems to download messages, but I'm unable to see any folders or messa… (read more)

After an update yesterday, thunderbird v104.2 opens up as a blank window. The menus show up and it seems to download messages, but I'm unable to see any folders or messages. I've tried deleting the "global..." file, I've uninstalled and reinstalled an older version, and nothing is working for me. I've read other threads about this issue and tried the solutions, but have not found one that works for me. I'd appreciate any new ideas. I'm running on Windows10 thanks

Asked by lindsaywashere 1 year ago

Last reply by Wayne Mery 10 months ago

  • Archived

firefox yahoo mail tab closes after opening download dialog

Hi, For about the last month or so, the Yahoo mail tab closes itself after I click on an email attachment to open the download dialog box. This happens exactly 30 seconds… (read more)

Hi, For about the last month or so, the Yahoo mail tab closes itself after I click on an email attachment to open the download dialog box. This happens exactly 30 seconds after clicking on the attachment, whether or not I go on to open or save the attachment. It does not happen if I merely 'preview' the image. I don't know if all attachment types behave the same, but it applies at least to jpg and pdf files. The tab can be reinstated via History/Recently closed tabs.

Firefox does not crash, and there are no crash reports. In other respects this is similar to a previous post by 'eladopoulos' on 4/30/22, 8:17 AM (https://support.mozilla.org/en-US/questions/1375635).

Using Safe mode makes no difference. I had set browser.download.improvements_to_download_panel to False, but reseting to True makes no difference. Thanks in advance.

Asked by foodie2 1 year ago

Last reply by foodie2 1 year ago

  • Solved
  • Archived

Firefox high CPU Usage even when no tabs open in a separate process

Hey folks, i am facing issue with high CPU usage on firefox in completely different process other as visible in task manager than my actual process for firefox. is there… (read more)

Hey folks,

i am facing issue with high CPU usage on firefox in completely different process other as visible in task manager than my actual process for firefox. is there something wrong with firefox or my system.

This separate process uses more than 60% of my CPU (AMD Ryzen 5 4600). If I close that process in the task manager nothing happens to my current firefox process and i can use firefox normally.

But everytime this separate process starts my system fans ramp up and CPU temps peaks to 70 degrees celsius. and i have to end that process to make it run normally. Thats a quite annoying process to do every time.

I am able to recreate this separate process by:

  1. 1. Plug my system for charging
  2. 2. I was working offline and connect to internet

both the times the separate process automatically starts and uses very high amount of CPU. I even left my system for 2 hours to keep that process running and complete whatever it was doing. but nothing happend. It continued to run for 2 hours also.

Please find a solution for this. I have already tried solutions provided in the forum:

  • Restarting firefox
  • Refreshing Firefox
  • Enabling hardware accleration
  • Clearing some user profile data
  • Completely uninstalling firefox and deleting the residual files then reinstalling etc.

but nothing worked.

Asked by Kj 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

clean reinstall

I'm trying to perform the clean reinstall for Firefox on my computer. But, I see the instructions for the uninstall, Delete the Firefox installation folder, which is loca… (read more)

I'm trying to perform the clean reinstall for Firefox on my computer. But, I see the instructions for the uninstall, Delete the Firefox installation folder, which is located in one of these locations, by default:

   Windows: (Note: Check both folders.)
       C:\Program Files\Mozilla Firefox
       C:\Program Files (x86)\Mozilla Firefox 

Being I'm not computer wizard I had trouble finding the location of such folder. But when I accessed my program list in my windows program list I see a program named Mozilla maintenance service. When I click on that I see a format/window to "uninstall C:\Program Files (x86)\Mozilla Maintenance Service\." Is this the program/folder I need to uninstall to complete the proper instructions I need to perform a clean install? If so, when I delete it I then reinstall Firefox once again after the uninstall procedure? Is performing the uninstall procedure going to screw up my Firefox browser and my many bookmarks I have accumulated over the years? Can someone please help and explain? Thank you.

Asked by sciencemagic 1 year ago

Last reply by sciencemagic 1 year ago

  • Archived

Time to say goodbye?

I have used Firefox since forever, was a Netscape user in the past But for about 3 months Firefox simply is no good anymore\ It is more and more sites I can not access … (read more)

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

Asked by Marcelo 9 months ago

Last reply by pamclark1 6 months ago

  • Archived

ERROR PR_CONNECT_RESET_ERROR

When using Firefox I am getting PR_CONNECT_RESET_ERROR in any tab I open or refresh. Error does not happen in Chrome or Edge. Running Windows 10, Firefox 121, Kaspersky… (read more)

When using Firefox I am getting PR_CONNECT_RESET_ERROR in any tab I open or refresh. Error does not happen in Chrome or Edge. Running Windows 10, Firefox 121, Kaspersky This started happening today.

I fully uninstalled Firefox and then reinstalled again, but issue hasn't been resolved. Also, I disabled Kaspersky, but issue hasn't been resolved.

Pls advice what to do, as I can not use Firefox any more.

Asked by eladopoulos 6 months ago

Last reply by eladopoulos 6 months ago

  • Solved
  • Archived

YouTube videos on Firefox getting slower and jerky.

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK,… (read more)

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

Asked by guidox11 11 months ago

Answered by guidox11 8 months ago

  • Archived

PlayStation log-on breaks Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown o… (read more)

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Asked by dg.coombes 8 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

Cannot Get E-mail after 102.2.0 Update

I was on Thunderbird this AM with no issues until it did the 102.2.0 update. Now I cannot get into any e-mail account (AOL & GMAIL). Getting this message: The server… (read more)

I was on Thunderbird this AM with no issues until it did the 102.2.0 update. Now I cannot get into any e-mail account (AOL & GMAIL). Getting this message:

The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.''

All Security is set as the attached graphic and worked perfectly before this update

Please advise & thank you

Asked by frank232 1 year ago

Last reply by Wayne Mery 1 year ago