Showing questions tagged: Show all questions
  • Archived

Regular freezing and "Not Responding" with Windows 10 for many months! But not in Windows' Safe mode. CAUSE: unknown

Hi everybody, Thunderbird keeps freezing for ca. 30 sec. while writing emails or sending emails. It does so often, but not always. This problem started a couple of weeks… (read more)

Hi everybody, Thunderbird keeps freezing for ca. 30 sec. while writing emails or sending emails. It does so often, but not always. This problem started a couple of weeks after I had upgraded to Windows 10. At the beginning, i.e. for the first 2 weeks, using an older version of Thunderbird could fix the problem. This problem lasts since 4 months now and makes working with Thunderbird a real pain. It is clearly connected with Windows 10 and not related to my profile because, after having migrated my profile to a computer with Windows 7, freezing did not occur anymore, but it returned as soon as I migrated my profile back to the Windows 10 computer. Numerous users complain about this freezing problem which occurs in numerous variants. During the past months, I have tried countless suggestions to fix this problem, as they are available on the web. Nothing worked. Is Mozilla informed about this serious problem? If not, does anybody know how to inform them and make them aware of it? (I could not find any useful contact details online. When I once wrote a paper letter to Mozilla in the UK in which I pointed to another serious problem that bothered users for years, I have never received an answer or indication that this letter was acknowledged.)

Asked by LisaMeierhoff 4 years ago

Last reply by Wayne Mery 3 years ago

  • Archived

After My Computer Crashed Due to a Selective Power Failure, My Firefox Tabs Refuse to Completely Load.

After my computer lost power due to a selective power failure (we are not currently sure whether it was a blown fuse or something else), we Rebooted the computer after co… (read more)

After my computer lost power due to a selective power failure (we are not currently sure whether it was a blown fuse or something else), we Rebooted the computer after connecting the power cable to an outlet that works. Currently power is still of at both the original outlet, and several other outlets in the area, as well as a selective area downstairs.

Upon booting up Firefox (I have it set so that it will reopen any tabs I was viewing upon shutdown or restart or crash) I noticed that it was taking longer to load than usual (even accounting for the large number of tabs I constantly have open), and then after it had loaded that I could not access any of that tabs. I can click on them, and they will be highlighted if moused over, but the only thing that shows is a white screen for the actual site. I have included a picture of this. I have come to the conclusion that this is a Firefox error, given I was able to restart and recover all of my Google Chrome Tabs.

In addition to the Tabs not loading, Tabs to the left and right of the Tabs currently viewable are not accessible, and seem to almost not exist, if not for the lack of scroll arrows. In addition, scrolling left and/or right produces no response.

Normally I would grab the crash file and reopen the tabs from that, but I don't know whether I currently can, and current Firefox issues noted below make me leery of trying.

Upon noting that I could, I attempted to open a second Firefox session, and succeeded. However, in this session some of the same issues are occurring, mainly that I cannot search anything through the html bar, including opening websites by name (i.e. google.com produces but a blank white screen and no reaction), and there is no new tabs screen when I open a new tab (as I have set up in my settings to be the case). However, I can, for some reason, access sites from my bookmarks. The only way I was able to send this report is that Firefox automatically opened to a homepage when I opened the new session.

Needless to say, I'm rather concerned. I love Firefox as a browser, and not being able to use it is both concerning and frustrating. I hope to hear from you soon to resolve the matter.

Many Thanks.

P.S. If it at all helps (please disregard if it doesn't) the symbol that looks like a multi-forked branch on the modem is dark. I unfortunately do not know what that means.

Asked by ryanbp12 9 months ago

Last reply by jscher2000 3 months ago

  • Archived

Firefox 19.0.2 freezes, locks up for 30 to 90 seconds when on YouTube or certain other pages.

Every time that I try to get on YouTube or certain other sites, Firefox locks up for at least 60 seconds. Eventually I have to use Task Manager to close firefox. Then I h… (read more)

Every time that I try to get on YouTube or certain other sites, Firefox locks up for at least 60 seconds. Eventually I have to use Task Manager to close firefox. Then I have to go to IE or Chrome to view the pages.

I can get no help on this matter. I have tried every recommendation. I am afraid that firefox has no interest in solving this. I can use IE or Chrome [or Safari] without problem.

by the way, every time I try to contact firefox I have to register under another ID. My ID NEVER works and firefox NEVER sends a Password help email. EVERY time firefox says that my email is already used for firefox, but I NEVER receive ANY password email help at my address.

Asked by fqyyy28 7 years ago

Last reply by southfrog 7 years ago

  • Archived

How to fix bookmark icons from reappearing in new browser windows despite having bookmark deiconizer enabled (Mac Snow Leopard/Firefox 20.0).

Ever since Firefox upgraded to 20.0, my enabled deiconizer doesn't work when I open a new browser window. Using Mac/Snow Leopard. I want those bookmark toolbar icons to … (read more)

Ever since Firefox upgraded to 20.0, my enabled deiconizer doesn't work when I open a new browser window. Using Mac/Snow Leopard. I want those bookmark toolbar icons to disappear permanently! They are nothing but clutter.

Asked by sfnative1869 7 years ago

Last reply by mcintyre89 7 years ago

  • Archived

How can I stop the "Firefox has stopped working" window from appearing?

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which i… (read more)

Sometimes Firefox actually stops working and "pop-up" window appears with the message "Firefox has stopped working". I have a process that continually monitors FF which is running a GM script 24/7 and when it spots that FF has stopped working it aborts the process and restarts FF. Unfortunately the pop-up window doesn't go away and the old process is still seen in the mix. If I manually click on the stop program button in the window then the new FF process also seems to die. If I close the window using the X button then I have a FF ghost process that won't stop. How can I stop the window from appearing?

Windows 7 FF 30.0 GM 2.0

Asked by John48 6 years ago

Last reply by guigs 6 years ago

  • Archived

FIREFOX 19.0.2 NOT RESTORING TABS FROM PREVIOUS SESSION

Just upgraded to 19.0.2. Have Options set to "show my windows and tabs from last time" and is suddenly not restoring if I exit using File and then Exit command. It rando… (read more)

Just upgraded to 19.0.2.

Have Options set to "show my windows and tabs from last time" and is suddenly not restoring if I exit using File and then Exit command. It randomly saves a prior tab from the last time I rebooted only. It is, however, acting on the startup commands. For example, when I select "show blank page" or "show home page", it works. As soon as I select "show my windows and tabs from last time", it goes back to tab prior to the reboot and not the last tabs that I had prior to closing the last session.

When I exit using the "X" at the top right hand corner, however, no problem. My tabs from the previous session automatically re-appear but ONLY if I have "Show All Bookmarks" activated. If I exit that, then once again, that tab prior to the reboot reappears.

I tried uninstalling and reinstalling FF (keeping my prior settings) and it did nothing. I have the history under the Privacy tab set to "remember history"

On a side note, I tried my other PC with the same version of FF, and it does not have this problem

Asked by mcs2013 7 years ago

Last reply by 987666 7 years ago

  • Archived

Firefox hangs on startup

I just got a new PC laptop - Lenovo Thinkpad Edge E430 with Windows 7 Home Premium, Intel Core i5. I removed the Symantec antivirus demo (that I had never started) and in… (read more)

I just got a new PC laptop - Lenovo Thinkpad Edge E430 with Windows 7 Home Premium, Intel Core i5. I removed the Symantec antivirus demo (that I had never started) and installed the free version of AVG, and installed Firefox. (I also have Chrome installed.) Instead of syncing Firefox I just replaced some of the new Profile files with files from my previous computer's Firefox Profile (history, bookmarks, auto-complete etc) as prescribed in a support file here. I've added the following extensions/add-ons: Adblock Plus, Vertical Tabs, Cool previews, Download Status Bar. I also have the Adobe Flash Player 11 plug-in.

Everything works fine *until* I shut down and restart the computer. Then, when trying to open my Firefox window, there's a long delay (5+ minutes) before the window finally opens with that "(Not responding)" indicator in the window title. After a while it looks like I can use the window... but it constantly freezes and shows the "(Not responding)" indicator. Then I get a "Warning: Unresponsive script" window (Script: chrome://browser/content/tabbrowser.xml:2170 that won't go away.

Trying to close the window pops up the "Not responding" box, with the detailed information copied below.

I'm writing this from the Chrome browser - which I'm seriously considering moving to after using only Firefox for years. I've never had a problem like this. Any help would be appreciated!

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	22.0.0.4917
 Application Timestamp:	51c06b1b
 Hang Signature:	11a5
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	11a510ebe95ebbfd6c41476027cc979a
 Additional Hang Signature 2:	caec
 Additional Hang Signature 3:	caece83d80e2d498f78828ca26cb3e7c
 Additional Hang Signature 4:	11a5
 Additional Hang Signature 5:	11a510ebe95ebbfd6c41476027cc979a
 Additional Hang Signature 6:	caec
 Additional Hang Signature 7:	caece83d80e2d498f78828ca26cb3e7c

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Asked by briankk87 7 years ago

Last reply by drillchart 6 years ago

  • Archived

Firefox freezing showing frozen image of recently viewed flash objects, and repeatedly crashing

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and othe… (read more)

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and other flash objects, although it may not be all specific to flash. I can't remember exactly but there may have been some non-flash things showing too, but as far as I'm aware it was flash. It keeps doing this repeatedly and finally crashes. If I could give a number of how many times I've had to go through these repeated crashes, they have happened about 500-1000 times in the last 6-ish months. I can't go a day without them. They happen numerous times a day.

And here's the bit that stumps me. I've did the normal extension troubleshooting procedure, but even when every single plugin has been disabled at one point, it still crashes, so no extension can be the problem (also these crashes started about a year ago and the plugins and extensions hadn't been causing many problems before then). I also tested plugins, disabling any I didn't need and thought could be causing a problem, but it still crashed. I have even uninstalled and reinstalled flash, and updated it numerous times in the hope that the crashes would stop. But they haven't. I have EVEN switched from Firefox Beta (which I was in when it started) to Firefox (which still caused crashes) and now to Aurora, which, as you guessed it, STILL causes crashes. I can be on any page at all and it will crash. I have sent hundreds and hundreds of angered crash reports, no update or fix has been given that has helped the problem. I'm pretty desperate for answers at this point.

Below are all the crashes that have happened this month.

bp-3cf15d06-0af3-4c27-af30-fab682140408 08/04/2014 5:24 PM
bp-993c4891-3988-4041-900c-a229c2140408 08/04/2014 2:46 PM
bp-60010b1f-0c6c-4c5a-bd55-306962140407 07/04/2014 8:37 PM
bp-224b5e85-e936-413c-bf51-4bf6b2140406 06/04/2014 8:58 PM
bp-hr-20140406-d20e5ab4-457e-41d5-86b6-f9da20581a1c 06/04/2014 8:38 PM
bp-3a88b0a5-9c23-4f5e-a0b9-47ff62140405 05/04/2014 8:05 PM
bp-d9ee2ea8-de92-4e3a-8ae7-d36492140405 05/04/2014 11:37 AM
bp-ba89ab53-3934-4909-9e5e-70d492140404 04/04/2014 11:11 PM
bp-2555d35d-d58f-4460-bff3-02d3c2140404 04/04/2014 9:19 PM
bp-ccc842cb-eeb1-4897-8115-3577b2140403 03/04/2014 11:27 PM
bp-fefea139-37c7-476e-924b-eddbc2140403 03/04/2014 4:25 PM
bp-hr-20140402-e73f3f8f-bed7-4ae0-b8e2-821a73ab9520 02/04/2014 6:31 PM
bp-5c00902a-526c-4b76-95df-a08dc2140401 01/04/2014 10:45 PM
bp-4d355b0b-0701-4870-bf26-fbd732140401 01/04/2014 5:39 PM

(If you find these on Mozilla crash stats, beware of strong language in the user comments. I was pretty angry when they happened.)

Please help, thanks.

Asked by SpikeballUnion 6 years ago

Last reply by Wayne Mery 5 years ago

  • Archived

Problem loading page, but after close out browser, reopen, can open that page

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resettin… (read more)

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

Asked by roygbiv28 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox 18 crashes every time I close a tab

I open firefox and it goes to my homepage (used both animalrescuesite.com & google.com). I open a second tab. If I close the homepage tab, firefox crashes. If I open … (read more)

I open firefox and it goes to my homepage (used both animalrescuesite.com & google.com). I open a second tab. If I close the homepage tab, firefox crashes. If I open a third tab and close the 2nd or 1st, it crashes. It crashed so often, I reinstalled firefox 17 to make this report. I run Win7 32 bit. Let me know what else you need to know. Thank you. I love using firefox, but this is a deal breaker if I can't fix it.

Asked by rskeyes 7 years ago

Last reply by scubagal4 7 years ago

  • Archived

Shockwave keeps crashing regardless of fixes

Shockwave continues to crash, regardless of whatever fixes are applied. FWIW, I'm having the same luck when using WaterFox. I have tried every fix posted in the last 2 we… (read more)

Shockwave continues to crash, regardless of whatever fixes are applied. FWIW, I'm having the same luck when using WaterFox. I have tried every fix posted in the last 2 weeks (short of a total reinstall of FF) with no luck. Very frustrating to say the least. Thanks!

Here is may crash log:

bp-6a4f4ff9-61f1-469b-85ae-4dc532140628 6/28/2014 4:09 PM d8f572ec-1f2a-4e72-aba4-dc104c70abec 6/28/2014 2:28 PM bp-86265d66-2df1-40da-8a8f-5624e2140628 6/28/2014 2:15 PM bp-9726bf1e-40d4-4706-9a90-a77e02140628 6/28/2014 2:14 PM bec6ffef-6c8d-44e3-9b69-b111d33b64f3 6/28/2014 1:12 PM

Shockwave 14.0.0.125 FireFox 30.0

Asked by Mark 6 years ago

Last reply by jscher2000 5 years ago

  • Archived

refreshed firefox lost all passwords

I was suddenly having problems viewing YouTube videos (black screen) and Firefox support suggested refreshing Firefox (version 42), which I did. What a mistake. None of m… (read more)

I was suddenly having problems viewing YouTube videos (black screen) and Firefox support suggested refreshing Firefox (version 42), which I did. What a mistake. None of my add-ons, bookmarks, passwords, etc migrated. So I followed instructions how to copy paste those files from my previous profile in to the new one via ?, troubleshoot, view profile. The problem is, the current profile shows all the files associated with my passwords (key?db and logins.json) are there, but when I go to "options>privacy>passwords" NONE of them appear. I had the profile from the day before I refreshed, so I'm sure that's the most up-to-date....SO, I copied that logins.json file and pasted it into the current profile, and still NO PASSWORDS. I figured out how recover all my bookmarks, but I NEED my passwords. Can anybody help? I still can't figure out why Youtube videos suddenly won't play, when they did last week! Of COURSE, I have the latest version of Adobe Flash installed: been there done that. I'm at my wits end as I've been at Firefox support pages for 2 days straight and nothing has worked that's been suggested.

Asked by Melon 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox keeps crashing

Moziila Firefox crashes and sends reports constantly ! Getting the following popup alert notices. 1} -END PROGRAM.."PROGRAM IS NOT RESPONDING" #2} MOZILLA… (read more)

Moziila Firefox crashes and sends reports constantly ! Getting the following popup alert notices.

  1. 1} -END PROGRAM.."PROGRAM IS NOT RESPONDING"
#2} MOZILLA CRASH REPORTER.."WERE SORRY FIREFOX HAD A PROBLEM AND CRASHED" 
#3} WELL THIS IS EMBARRASSING.."FIREFOX IS HAVING TROUBLE RECOVERING YOUR WINDOWS AND TABS" ect..

Can you fix this or must I get a NEW BROWSER ?

Asked by redflag 7 years ago

Last reply by John99 7 years ago

  • Archived

Firefox 21.0 on OS X 10.8.4 still has a memory leak that occurs with no Add ons, 1 tab and leads to 3GB of memory usage in 10 minutes.

While using Firefox 21.0 on OS X 10.8.4 with 4GB RAM, Firefox memory usage marches up and up until at 3GB (on my iMac) Firefox hangs and is 100% non-responsive and must b… (read more)

While using Firefox 21.0 on OS X 10.8.4 with 4GB RAM, Firefox memory usage marches up and up until at 3GB (on my iMac) Firefox hangs and is 100% non-responsive and must be killed with Force Quit. It takes 10 minutes to occur.

No Add Ons One tab

Asked by curmudgeon99 7 years ago

Last reply by John99 6 years ago

  • Archived

I've tried everything--Firefox simply won't open. I opened the troubleshoot articles, but none of the fixes did the trick?

Firefox will not open. I tried every single troubleshoot recommendation, and it still won't work. I thought it may be under the "corrupt profile data" troubleshoot articl… (read more)

Firefox will not open. I tried every single troubleshoot recommendation, and it still won't work. I thought it may be under the "corrupt profile data" troubleshoot article, but when I followed the recommendations to change to a new profile, the profile manager would not open or run on my computer--as if it never existed. I tried downloading a different browser, and as soon as I imported my firefox data, it started misbehaving in the exact same way.

This is getting extremely frustrating. Anybody know what to do?


Comment by a forum moderator

See list of helpful information and links in my post under HERE

Asked by ecotten 7 years ago

Last reply by cor-el 6 years ago

  • Archived

Since August 2013, Firefox is lagging and using too much PF Usage after 1 hour

For roughly the last two months(Since August 2013), Firefox has been sucking really bad! Once I have a Firefox window open and running, it always uses more and more PF U… (read more)

For roughly the last two months(Since August 2013), Firefox has been sucking really bad! Once I have a Firefox window open and running, it always uses more and more PF Usage and CPU usage. It eventually gets to the point where CPU usage is always at 50% or more. After 1-2 hours, PF usage goes up over 1GB.

I never ever had a problem like this with Firefox until early August 2013. What happened?!?!?!? What has changed with Firefox in the last 2-3 months?

Lastly....what is the PERMANENT fix for this ongoing problem? One time recently, I reset Firefox to factory settings and it seemed to help....for about a week to 10 days. Not doing that again as I lost too many settings in the process! I am tired of having to "End Task" every 2 hours and start over!!!!

Asked by mattt 6 years ago

Last reply by user633449 6 years ago

  • Archived

Firefox very slow to close (2 - 4 minutes).

I have used Firefox for Mac for several years. I have always had my pref set to "Clear History when Firefox closes" Up until version 32, Firefox would close in a few se… (read more)

I have used Firefox for Mac for several years. I have always had my pref set to "Clear History when Firefox closes" Up until version 32, Firefox would close in a few seconds. Now it takes 2 - 4 minutes to close. I have to quit Firefox separately before choosing "Shut Down", otherwise the shut down is stopped.

I have read articles here that suggest that unchecking the preference for clearing history is a "solution". Giving up the automatic clearing of history may solve this problem, but now there is a new problem. Do I need to manually clear history every time before quitting Firefox? That is not a true solution.

In my case, why did this problem start with v. 32?

Asked by Joe_Heller 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Constantly Crashing since 33.0.3 Update

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help. I had bunch of tabs open, which I normall… (read more)

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help.

I had bunch of tabs open, which I normally do on Firefox without issue, and Firefox automatically updated itself. Shortly after, Firefox crashed while I was trying to access another web page.

Since then, it will constantly crash. If I restart and restore all my tabs, it will normally crash as soon as I try to use a new tab or type in my old ones. If I leave it alone for a while it seems to work for a matter of minutes before crashing again.

I even reset Firefox, but that did nothing for me. It just seems like it wants to crash no matter what I try.

I had just put Firefox as my default web browser (as I had it this way before, but switched to Chrome when too many problems were occurring from a previous update). I had to go right back to Chrome. While I like to keep all my browsers updated, this is simply ridiculous. I have never crashed so many times from doing what a browser is meant to do.

Anyway I can downgrade back to just version 33.0.0 until another version comes out?

Asked by Heatshiver 5 years ago

Last reply by bluptcrzr 5 years ago

  • Archived

FF 36.0 is v. slow to start - more than 60 seconds. MS Win 7.

I installed FF 36.0 yesterday afternoon. Since then FF is a) slow to start - over a minute, b) slow to respond (same delay) when clicking a link in another program such a… (read more)

I installed FF 36.0 yesterday afternoon. Since then FF is a) slow to start - over a minute, b) slow to respond (same delay) when clicking a link in another program such as TBird. I have executed a refresh and cleared all cache and history. Still same problem even asterf numerous exits via the approved mechanism and restarts of Windows 7. THis is becoming annoying and time wasting. I also set the Norton Firewall setting for FF from Auto to Allow. Doesn't help

Asked by jhjones 5 years ago

Last reply by sandyn 5 years ago

  • Archived

archiving doesn't work anymore

Hi there, Nothing happens when pressing the archive button. no feedback, no fault message, no archiving. The existing archives are perfectly accessible. settings haven't… (read more)

Hi there,

Nothing happens when pressing the archive button. no feedback, no fault message, no archiving. The existing archives are perfectly accessible. settings haven't changed. i am using the standard local archives (a folder for each year. I am using version 45.2.0


Thanks in advance,

jan Vollaers.

Asked by janvol 3 years ago

Last reply by christ1 3 years ago