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Thunderbird not working properly after last update 5/24/22

Ever since last update, Thunderbird has not worked. Runs out of time, to download new messages, won't let me delete messages. Thinks for a long time. Uninstalled program … (read more)

Ever since last update, Thunderbird has not worked. Runs out of time, to download new messages, won't let me delete messages. Thinks for a long time. Uninstalled program and then reinstalled . No change. Not sure what is going on.

Asked by zuberstan51 1 day ago

Last reply by Lindsey 1 day ago

Videos will play the audio content but no video in both Facebook and Youtube

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playin… (read more)

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Asked by karenap54 1 week ago

Last reply by cor-el 1 week ago

  • Solved

Issue with most Google sites on Firefox v100 64bit

I can log into GMail via our SSO just fine, however after a few minutes I see the "error connecting for X-minutes" bar. I try to force refresh the site and every time I … (read more)

I can log into GMail via our SSO just fine, however after a few minutes I see the "error connecting for X-minutes" bar. I try to force refresh the site and every time I get the bellow error. This is also happening when I am using Firefox Troubleshooting mode, to see if maybe it's a plugin/extension causing this issue, but it's not.

Secure Connection Failed

An error occurred during a connection to mail.google.com. SSL peer reports incorrect Message Authentication Code.

Error code: SSL_ERROR_BAD_MAC_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by scriptguru1701 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

Long delay until Homepage is opened

There is a large delay between when I open Firefox, and when it finally loads my homepage (Bing.com). To help troubleshoot, I installed Wireshark, and performed a packet… (read more)

There is a large delay between when I open Firefox, and when it finally loads my homepage (Bing.com). To help troubleshoot, I installed Wireshark, and performed a packet capture.

At timestamp 13.547047 seconds, it sends a query for detectportal.firefox.com. At this point we know the browser is open and functioning.

At timestamp 19.768820 it sends a query for www.bing.com. It's taken over 6 seconds, before firefox even tries to load my homepage.

What is it doing for those 6 seconds? How do I get it to load Bing at timestamp 13.547048?

Asked by Brian 8 minutes ago

Tabs are white or spinning after crash

I am still stumped as to why Firefox crashes, IF and that's a big IF, my session is restored, why my tabs are blank but the website names are still on the tabs. Click to … (read more)

I am still stumped as to why Firefox crashes, IF and that's a big IF, my session is restored, why my tabs are blank but the website names are still on the tabs. Click to reload sometimes works, while other times it doesn't. Google, Facebook, Twitter, WordPress websites I am logged into and others will not load anymore for at least an hour. The only way to access them is to open a private window. What is happening to this browser that causes these sites to not load anymore? Any clearing the browser history/cache doesn't bring these sites back. They will only come back an hour after the crash. I've also cleared my ISP cache too (ipconfig/flushdns).

Asked by thecre8tivediva 1 hour ago

Last reply by cor-el 2 minutes ago

ReCAPTCHA doesn't load on some Firefox (v100.0.2) pages (& sometimes a 'Pay Now' button or similar)

Dear Firefoxers, Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is p… (read more)

Dear Firefoxers,

Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is powered by Google? I could be blocking Google content too much within my Firefox browser?

My wife is a long-term Chrome fan and says, "I don't know why you bother with Firefox, Chrome is much better", but I rebuke and say, "No! It's been great over the years, I've been using it since 2003".

Do I need to change my settings somewhere? At times certain pages don't load - it'll say 'Click Verify; or something similar and the 'Verify' button doesn't appear - I load the same page in Chrome, and boom, it's all there.

Am I doing something wrong with Firefox? I have version 100.0.2 (64-bit). Or is it time to give in to the mighty Google and go to Chrome after loyally using Firefox/Mozilla since 2003? (A daft thing to ask on a Firefox forum, I know!).

Many thanks if you can help or advise.

Asked by electronic78 7 hours ago

Last reply by TyDraniu 6 hours ago

secure connection error

When I open Firefox I usually open several tabs simultaneously. Most open. but sometimes one site gives me a Secure connection failed error, but try again always works. … (read more)

When I open Firefox I usually open several tabs simultaneously. Most open. but sometimes one site gives me a Secure connection failed error, but try again always works. It tends to be the same two or three websites, but often they open fine the first try. Its annoying, but I always can connect. What might be the cause? I am using Firefox 99.0.1 (64 bit) Craig Miller

Asked by Craig Miller 15 hours ago

Last reply by Dropa 14 hours ago

(Not Responding)

PC / Windows 7 (yes, still) / Firefox 100.0.2 : Past several months on Firefox, when attempting to access a video either embedded (say, in a news site or YouTube), the do… (read more)

PC / Windows 7 (yes, still) / Firefox 100.0.2 :

Past several months on Firefox, when attempting to access a video either embedded (say, in a news site or YouTube), the download is unusually slow, with such screen notices (attached) appearing.

The "gray bar" across the bottom (which, as I understand it, indicates buffering/caching activity) immediately loads up about .25%, then awaits the video to play . . . and then it sits there and goes through any combination of the attached .jpgs.

Quite often, regardless of how many tabs are open (perhaps a half dozen), the (Not Responding) message will show up, and then it's just wait it out (usually 15-45 seconds).

Any solutions / comments / directions-to-point-me-in?

Appreciated. Thank you.

Asked by Hikermann 16 hours ago

Last reply by Hikermann 14 hours ago

Firefox Browser Version 100 Running Slow

Why would Firefox browser version 100 run slower on my desktop than my laptop, same version and exactly the same settings. Both are connected via Ethernet connections wit… (read more)

Why would Firefox browser version 100 run slower on my desktop than my laptop, same version and exactly the same settings. Both are connected via Ethernet connections with 500 mbps speed. The desktop has more memory and a faster CPU than the laptop. The browsing on my desktop lags much more than my laptop.

When I run Ookla speedtest, the laptop download is 310 mbps and upload is 363 mbps.

When I run it on the desktop the download is 118 mbps and upload is 96 mbps.

Any help with this is greatly appreciated.

Tim

Asked by taplimmer 17 hours ago

Last reply by Dropa 16 hours ago

Can't open links from Gmail, can't serach and Gmail goes unresponsive

So weird, in the last few days, I've had intermittent behavior using FF. Some examples - I log into my Gmail account, and it works for several minutes and then goes unre… (read more)

So weird, in the last few days, I've had intermittent behavior using FF.

Some examples - I log into my Gmail account, and it works for several minutes and then goes unresponsive and I can't get new mail, when I click the refresh icon or refresh the browser. - Last 3 days, when I click a hyperlink in an email, a new browser tab opens, but it's blank, the url doesn't seem to pass to the new tab - When I type a search term in browser address bar and hit enter, the tab refreshes but nothing happens... e.g. https://www.google.com/search?client=firefox-b-1-d&q=firefox

Troubleshooting steps tried. - Disabled all extensions - Started to uninstall FF, but got prompted to "refresh firefox" instead, which I did yesterday, but still have the same problems...

I can access Gmail and other functionality works fine on Chrome on same laptop. I've used different laptop with FF and it works fine, both machines on the same network....

Asked by jaykershner 19 hours ago

Last reply by Terry 15 hours ago

the browser

Its difficult to get help with firefox even though I have been using it for a long time. 1. everyting when I open the browser it tells me that it is not responding. 2. Th… (read more)

Its difficult to get help with firefox even though I have been using it for a long time. 1. everyting when I open the browser it tells me that it is not responding. 2. Then once it opend up it tells me that the firefox is already running and that I need to close the old one before the new one can run.. 3. It just seems that the browser with all the updates run slower and slower with each updates.. 4. I find it difficult to get a hander on running firefox...can you help?

Thanks. winston ho [email removed from public]

Asked by haywardham 22 hours ago

Last reply by cor-el 17 hours ago

  • Solved

Google and its subdomains not functioning/resolving/communicating properly

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. A… (read more)

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. After a few minutes though, a dialog at the top of G-mail (multiple accounts) appears stating it wants to re-connect, and will try and reconnect indefinitely with no success until the browser is closed and reopened. Also, calendar will stop working, and attempting to connect to any other google service (search, keep, drive, etc.) results in no DNS resolve, with sometimes the search bar URL changing to "about:blank." I have tried resetting the browser and re-installation (both at a user and administrative permission level) with no avail. Is this a known problem, or is it suspected there is another culprit here? It is worth noting that this is my company laptop, and that my coworker has also recently began running into this issue.

Thanks!

Asked by cjcullen4 23 hours ago

Answered by cor-el 23 hours ago

sent messages have disappeared

I must have deleted??? my sent messages or moved them to somewhere. But they are ALL gone. where did they go? And most importantly, how do I get them back? My DSL is C… (read more)

I must have deleted??? my sent messages or moved them to somewhere. But they are ALL gone. where did they go? And most importantly, how do I get them back?

My DSL is Comcast Xfinity & I use Firefox is my browser. I also use MSN.

Asked by grandmaperson 23 hours ago

Last reply by James 13 hours ago

Mozilla Thunderbird log-in error

Good morning, I am having problems logging in to thunderbird, I have had this account for at least 7 years, and now, I am unable to log in, the system states that either … (read more)

Good morning, I am having problems logging in to thunderbird, I have had this account for at least 7 years, and now, I am unable to log in, the system states that either the password, user id, or what have you is not valid; I have not been able to receive mail since late 2021; I removed my account, less data went to reinstall the app, my inbox is gone, I have no mail, though I see the mail in folders; please help me to rectify this matter. Thank you. Monalisa

Asked by Monalisa364 1 day ago

Certain Websites will not open

When trying to access certain web pages that I've been able to access perfectly fine a day ago, these webpages display just and only a white screen, no error, just a whit… (read more)

When trying to access certain web pages that I've been able to access perfectly fine a day ago, these webpages display just and only a white screen, no error, just a white screen. I really like firefox and I would like to continue using it, but this has happening quite often recently. The website is an online course so I'm trying a lot to fix the issue from firewall configuration (even shutting it off completely) to changing settings in about:config as recommended by other firefox support pages, and using command prompt to reset dns. I've reset firefox in several different ways and uninstalled it completely. I dont know what going on.

Asked by marlonc87 1 day ago

Last reply by Dropa 1 day ago

A recent update destroyed the restore session feature

A recent update had destroyed my firefox experience. Recently I've noticed that that this client no longer stores sessions. It will only store one session, the last sess… (read more)

A recent update had destroyed my firefox experience.

Recently I've noticed that that this client no longer stores sessions. It will only store one session, the last session, and any stored sessions that are still stored when the client crashes again becomes corrupt. I used to rely on sessions to save large amounts of tabs. However, my client just crashed due to a power outage, I was quickly skimming through my tabs in order to reduce cpu usage and weed some out... when the client suddenly crashed again before I could restore them. I lost them all.

All of a sudden I find myself without an incentive to keep using firefox. Why have you made your client worse? Everything I had was gone, and due to an accident. There is nothing loaded on my computer. And yet it crashed for no reason and everything is gone. If I had an older version of firefox, this would not have happened.

Can you please tell me what happened to your restore session feature and why its total garbage now? Please fix it. I really hate losing weeks worth of research. And no, looking in my history wont help. I have reviewed thousands if not tens of thousands of websites over the several weeks it took to accumulate that research. Finding it all again in my history is impossible. That's why I rely on tab storing services.

How about you make a restore session library tab that stores all your stored sessions securely. I am tired of this data constantly being deleted.

Asked by Ikelos 1 day ago