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Since upgrading to 78.2.2 I don't receive new messages.

Since upgrading to 78.2.2 I don't receive new messages. I can read old messages in any folder. I can send OK. No error message appears. I can still access incoming messag… (read more)

Since upgrading to 78.2.2 I don't receive new messages. I can read old messages in any folder. I can send OK. No error message appears.

I can still access incoming messages through the ISP web interface.

Has something broken in the new release? Is there a fix?

Thanks, Jim

Asked by jimsmith93 1 week ago

Last reply by jimsmith93 4 days ago

Password manager autofill (LastPass, but also others) do not work with newest Firefox on Android (79.0.5)

Password managers (specifically LastPass) do not work with the newest version of Firefox on Android. LastPass support confirmed the problem was with the new Firefox versi… (read more)

Password managers (specifically LastPass) do not work with the newest version of Firefox on Android. LastPass support confirmed the problem was with the new Firefox version.

I would like this to be fixed. I really need to be able to use autofill.

Asked by Dailyfriend 3 weeks ago

Last reply by hess42 1 week ago

78.2.2 Update issue: Email account Security Settings rendered invalid

After realizing that I was not receiving emails that had been sent to me (over a period of 24 hours), my ISP tech support and I traced the likely cause to what may be a b… (read more)

After realizing that I was not receiving emails that had been sent to me (over a period of 24 hours), my ISP tech support and I traced the likely cause to what may be a bug in the Thunderbird 78.2.2 update, that had installed itself on my computer exactly 24 hours earlier: the update had somehow rendered the ISP's email account Security Settings invalid, which prevented reception of incoming emails. The tech support had been receiving similar email malfunction reports from other users since September 10, 2020 -- which was when this update was first released -- and we tested the hypothesis by changing my Security Settings for this ISP email account to "none", which fixed the problem.

A security setting of "none" isn't ideal, so I would like to bring this issue forward to the Tbird tech team, to see if they are aware of it.

Thanks, in advance, for your support.

Asked by maberly 5 days ago

Last reply by maberly 4 days ago

How can I suggest improvements to developers for future releases?

I want to suggest some improvements to developers for the future updates for the Android program. How can a Firefox user suggest improvements to Firefox developers? Is th… (read more)

I want to suggest some improvements to developers for the future updates for the Android program. How can a Firefox user suggest improvements to Firefox developers? Is there a community or forum to do it? Thank you.

Asked by Black Jack 2 days ago

Last reply by Black Jack 1 day ago

Incoming messages

Nouvelle version: La liste des "messages entrants" ne s'affiche plus dans la fenêtre supérieure. New version: The list of "incoming messages" is no longer displayed in th… (read more)

Nouvelle version: La liste des "messages entrants" ne s'affiche plus dans la fenêtre supérieure.

New version: The list of "incoming messages" is no longer displayed in the upper window.

Asked by Panaye 2 days ago

Missing emails

I have used Thunderbird for a while and had saved emails from a lineone account (I think it is an IMAP account). Until recently I had the regular folders available (inbox… (read more)

I have used Thunderbird for a while and had saved emails from a lineone account (I think it is an IMAP account). Until recently I had the regular folders available (inbox, sent, junk etc) for the account available in Thunderbird.

The actual email account itself was opened about 15 years ago and couple of years changed so I could no longer gain access to the email account but the old emails remained in Thunderbird as did the folders.

I now need to access some of the emails from the account that should be on Thunderbird but have found that all folders have disappeared except for the inbox, which is shown as empty.

I have searched for the emails in a global search on Thunderbird and it finds emails from the account but I cannot open the emails. In the global search the heading of the email appears and I can read the first 4 or 5 lines of the email before the next email appears in the box below. Hence, it appears the emails have not be permanently lost. Also, when carrying out the search it details the email account where the emails are found in the column on the left hand side of the screen and the account with the missing emails is shown there with a detail of the number of emails relating to that search in the account so the emails have not been deleted.

Can anybody help me to restore or access the emails from the missing account or to access the emails when carrying out the search.

Please note I only have basic knowledge of Thunderbird so if you could keep any responses in simple terms!!

Many thanks for your anticipated assistance

Asked by pitdman1 17 hours ago

Thunderbird freezes after opening. Just completed windows 10 update.

I applied the latest Windows 10 update to my Dell laptop, three or four days ago. Since then when I open Thunderbird, it comes alive fetches mail, tells me I have new mes… (read more)

I applied the latest Windows 10 update to my Dell laptop, three or four days ago. Since then when I open Thunderbird, it comes alive fetches mail, tells me I have new messages then freezes. I can't interact with it in anyway. When I check running processes in the Task Manager, Windows sees that is open but doesn't think it is non-responsive, it just lists it as not using any processing power. I am 95% sure my T-bird was up to date before all this. It usually is. I have not installed or changed anything else. I have the pgp plug-in and I believe I have a conversations plug-in installed. Any help is greatly appreciated. I have a lot of mail accounts and really do not want to have to reinstall. Thank you.

Asked by ariel1 14 hours ago

Last reply by Shai 6 hours ago

  • Solved

Tabs and toolbar (including menu button) disappear in full screen, can't get them back without refresh

When I go full screen by dragging the browser window to the top of the monitor (Windows 10): My tabs row, toolbar and bookmarks disappear. There is a big blank white spa… (read more)

When I go full screen by dragging the browser window to the top of the monitor (Windows 10): My tabs row, toolbar and bookmarks disappear. There is a big blank white space where they should be. Screen shot attached. So can't use the instructions to exit full screen mode by clicking the menu button, because it's not there. The only thing I've found to work is to refresh firefox.

Asked by lrs001 5 months ago

Answered by Eve 5 months ago

  • Solved

MASSIVE INTERFACE LAG/HANG/FREEZE

I have NO idea what is going on: Just clicking on folders = MASSIVE LAG/HANG/FREEZE. Just clicking a menu icon = MASSIVE LAG/HANG/FREEZE. Just clicking one email ico… (read more)

I have NO idea what is going on:

  • Just clicking on folders = MASSIVE LAG/HANG/FREEZE.
  • Just clicking a menu icon = MASSIVE LAG/HANG/FREEZE.
  • Just clicking one email icon = MASSIVE LAG/HANG/FREEZE.
  • Just trying to open an email = MASSIVE LAG/HANG/FREEZE.
  • Trying to do ANYTHING = MASSIVE LAG/HANG/FREEZE.

It does not start to happen immediately when program starts, sometimes 1 minute after, sometimes more. I cant point out a reason or action that leads to this behavior. If I restart the program, the problem persists. If I reboot the system, its gone.

Its the only program in my system having this behavior. Examples of what I work daily with: MS Office programs, Adobe programs, Oracle VM, Visual Studio, Blender and Unity.

I read diagonally something about Windows Defender, how to proceed with that? How to disable ONLY for Thunderbird? It's an interface problem, why should that work? Is this something else, memory leak, anything?

I love Thunderbird, using it for YEARS! I don't want to change, please help, I got loads of work to deliver! :(

EDIT: Found the edit Question on the right side of the screen (not bellow the post as expected), rearranged the text, and rewrote details so not to be confused with "internet lag".

Asked by Marco Antonio 5 months ago

Answered by Marco Antonio 5 months ago

HELLO, I HAD AN OLD FIREFOX ACCOUNT WITH GMAIL BUT I DELETED GMAI BUT I HAVE SET SECONDARY EMAIL

HELLO, I HAD AN OLD FIREFOX ACCOUNT WITH GMAIL I.E (email address) BUT I DELETED IT BUT I HAVE SET SEC EMAIL I.E (email address) PLZ REMOVE THAT SEC EMAIL ON UR BEHALF OR… (read more)

HELLO, I HAD AN OLD FIREFOX ACCOUNT WITH GMAIL I.E (email address) BUT I DELETED IT BUT I HAVE SET SEC EMAIL I.E (email address) PLZ REMOVE THAT SEC EMAIL ON UR BEHALF OR ALLOW ME TO LOGIN SO THAT I CAN REMOVE IT

Asked by Abhimanyu Khadse 5 months ago

Last reply by Seburo 1 month ago

I can't load youtube in firefox

When I open youtube, there´s nothing wrong. But when I sign in with my account, the page stops working. It only happens with firefox, chrome an edge doesn't do that. … (read more)

When I open youtube, there´s nothing wrong. But when I sign in with my account, the page stops working. It only happens with firefox, chrome an edge doesn't do that.

Asked by lorenpan12 4 months ago

Last reply by jscher2000 1 month ago

Firefox closes after launching

I made a fresh, clean install of the most current Firefox 76.0.1. When launching it, it force closes after a few seconds. There is no Crash Helper popup afterwards. This… (read more)

I made a fresh, clean install of the most current Firefox 76.0.1. When launching it, it force closes after a few seconds.

There is no Crash Helper popup afterwards.

This issue does not occur with Firefox 74 and previous versions. The issue "does" occur when using the most current Firefox as a PortableApp.

I am running Windows 10 Enterprise (1809), build number 17763.

I'd appreciate any help you can give me, because as it stands, I can't update Firefox.

Asked by Tom 4 months ago

Last reply by Tom 4 months ago

  • Solved

Cannot open FF: Windows cannot find C:\Program Files\Mozilla Firefox\firefox.exe and no current solutions working

Windows cannot find C:\Program Files\Mozilla Firefox\firefox.exe I have tried all of the solutions I can find on this forum (downloading all of the free antimalware kits… (read more)

Windows cannot find C:\Program Files\Mozilla Firefox\firefox.exe I have tried all of the solutions I can find on this forum (downloading all of the free antimalware kits and scanning for malware and allowing my firewall to make an exception for FF) but these have not worked. Strangely I also cannot open any MS Office files either. Use Avast.

Asked by cgme 3 months ago

Answered by jscher2000 3 months ago

Unable to print full page in certain websites

I used to take print to study contents offline and I almost always use Mozilla as a browser. Recently I noticed that I was unable to print a full page in a simple website… (read more)

I used to take print to study contents offline and I almost always use Mozilla as a browser. Recently I noticed that I was unable to print a full page in a simple website. Understandable that firefox team has been busy working upon the print bugs, but the page and the website I am referring to is Purely HTML and CSS; and for some reason firefox cuts out the rest of the pages from print except for the first.(i.e) to say it prints only the top part of the page..

Though I work with Ubuntu I have crosschecked with Win8.1 and TOR version of firefox which had the same shortcoming, with the website I was referring to. However other browsers such as the Safari and Chrome seem to do fine with this regard. Kindly check for yourselves and let me know if I am going wrong somewhere. Also please Avoid recommending any add ons to accomplish the task at hand.

The thing is the website I was referring to is of very simple make and may help the team to shoot the bug if any, with an easier test case such as this.

With love and Thanks

Asked by Rudran 2 months ago

Last reply by Rudran 2 months ago

  • Solved

can not send mail after update ver78

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration … (read more)

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration related to smtp.vcn.com must be corrected I have checked all settings and had the ISP check also and can not get past this error.Any help would be appreciated

Asked by copyjerome 2 months ago

Answered by sfhowes 2 months ago

After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 1 month ago

Last reply by oliver1650 2 days ago

  • Solved

Cannot access "about:config"

I just got the latest "Firefox Daylight" update on Android. This is version 79.0.5 (Build #2015758619) on Android 10. If I try to access about:config, I get redirected t… (read more)

I just got the latest "Firefox Daylight" update on Android. This is version 79.0.5 (Build #2015758619) on Android 10.

If I try to access about:config, I get redirected to resource://android/assets/low_and_medium_risk_error_pages.html?&title=Cannot+Complete+Request&button=Try+Again&description=%3Cp%3EAdditional+information+about+this+problem+or+error+is+currently+unavailable.%3C%2Fp%3E&image=&showSSL=false&badCertAdvanced=Advanced%E2%80%A6&badCertTechInfo=%3Clabel%3ESomeone+could+be+trying+to+impersonate+the+site+and+you+should+not+continue.%3C%2Flabel%3E+%3Cbr%3E%3Cbr%3E+%3Clabel%3EWebsites+prove+their+identity+via+certificates.+Firefox+does+not+trust+%3Cb%3Eabout%3Aconfig%3C%2Fb%3E+because+its+certificate+issuer+is+unknown%2C+the+certificate+is+self-signed%2C+or+the+server+is+not+sending+the+correct+intermediate+certificates.%3C%2Flabel%3E&badCertGoBack=Go+Back+%28Recommended%29&badCertAcceptTemporary=Accept+the+Risk+and+Continue

This page just shows Cannot Complete Request Additional information about this problem or error is currently unavailable.

I have uBlock Origin installed, but I can't see how that would block about:config. I see some SSL error text in that big URL blob, not sure what that's about.

Asked by Eric Siegel 3 weeks ago

Answered by Andrew 3 weeks ago