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24 Character Recovery Key?

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no lo… (read more)

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no longer have the Firefox token set up in LastPass..so cannot generate the pin. When I try to bypass the pin by using my recovery key - I am only given the option to use a 10digit key, not the 24digit key I was provided in 2014.

Thanks. Any help would be appreciated!!

Asked by ccmmo 3 months ago

Last reply by jscher2000 3 months ago

  • Archived

cannot access firefox,, asking for Mozi password which i do not remember settiing up even, have used for years and suddenly cannot

i give up, cannot find answer, cannot find out which email this is linked to, cannot access firefox b/c its asking for a moxilla password i do not even remember creating … (read more)

i give up, cannot find answer, cannot find out which email this is linked to, cannot access firefox b/c its asking for a moxilla password i do not even remember creating many years back. i have not kept up on info and apologize but am ready to pull hair out. is there someone i could speak with who could direct me on how to proceed , i like firefox and need to support more but this came on out of the blue. Should i go back to Safari??? I need to straigten this out. Sorry for headache. I vow to be more attentive, once i know how to. good day..

Asked by chyrlmari 11 months ago

Last reply by brisu 11 months ago

  • Archived

can't login from another computer

Changed my password in lockwise to a generated one on my main pc due to a site breach elsewhere. When I try to login firefox to my laptop to sync it fails because it had … (read more)

Changed my password in lockwise to a generated one on my main pc due to a site breach elsewhere. When I try to login firefox to my laptop to sync it fails because it had the old password. When I go in to password and logins on the desktop, it still shows the old password. If I go to lockwise or my account on the desktop and try to log in to my settings, it uses my old account password and tells me wrong password.

But, if I close out firefox on the desktop, then reopen, I am able to access all my other passwords and logins, except changing things in accounts.firefox.com. I do not have a copy of the generated password in lockwise.

How do I fix this?

Asked by kev4 1 year ago

Last reply by AliceWyman 1 year ago