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  • Archived

How do I stay logged on to the Support Forum?

Using Windows 10 OS Firefox 95.0.2 (64bit) - default browser. Since update to 95.0.2, everytime I want to use the Firefox or Thunderbird Support forum, I'm asked to login… (read more)

Using Windows 10 OS Firefox 95.0.2 (64bit) - default browser. Since update to 95.0.2, everytime I want to use the Firefox or Thunderbird Support forum, I'm asked to login before I can respond to any questions. I am a regular helper on the Thunderbird Support Forum. So this is driving me potty :) This can occur if I exit Firefox or awake from sleep mode or at random times whilst I'm using Firefox with Thunderbird Support in a Tab and I may be using Bugzilla.

Note: I'm not using two step.

Menu app icon > select email address > Firefox Account When I select it auto uses the 'Synchronise now' It continually shows 'Logout' - I never need to Login.

I noticed my settings had been altered when Firefox updated. I have reset the about:preferences#privacy Selecting 'Use Custom Settings' 'private browsing mode' is NOT selected. 'remember browsing and download history' is selected. 'remember search and form history' is selected 'clear history when firefox closes' is NOT selected.

My history is looking ok.

I would appreciate some pointers to discover why I'm being logged out of this Support Forum. I want to stay logged on to account.

Asked by Toad-Hall 7 months ago

Last reply by AliceWyman 7 months ago

  • Archived

Secure Connection Failed" (Error Code:sec_error_ocsp_unknown_cert)

Just since 95.0 update Im getting ""Secure Connection Failed" (Error Code:sec_error_ocsp_unknown_cert)" when trying to connect to some sites, the most recent is "https://… (read more)

Just since 95.0 update Im getting ""Secure Connection Failed" (Error Code:sec_error_ocsp_unknown_cert)" when trying to connect to some sites, the most recent is "https://www.microsoft.com". I have set security.ssl.enable_ocsp_stapling to false, is there a planed fix for this, googling shows that its become a issue recently. Thank Al

Asked by 1aught 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Links clicked from homepage open too many new tabs

When I click on any link from the Firefox homepage, the link opens in a new tab. For example, if I: Tap the address bar from an existing tab to get the homepage Tap th… (read more)

When I click on any link from the Firefox homepage, the link opens in a new tab. For example, if I:

  • Tap the address bar from an existing tab to get the homepage
  • Tap the Wikipedia link from the "top sites" section of the homepage

Then the Wikipedia page will open in an additional tab. I want it to open in the same tab, because my Firefox session gets cluttered with many tabs that were all opened this same way.

Is it possible to avoid opening new tabs when following links from the homepage (after reaching the homepage from tapping the address bar as described)?

Asked by causal 8 months ago

Last reply by Paul 7 months ago

  • Archived

Unable to Restore Firefox Acconut with Recovery Keys

Hello, I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys. I've reviewed the following … (read more)

Hello,

I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys.

I've reviewed the following article: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

However, when I click the pass reset link in the email as dictated in step 2 under the 'Reset your password with your recovery keys' section, I do not see any fields to enter my recovery key as highlighted in step 3. I haven't taken this step yet because I do not want to lose my password and bookmark information associated to my account.

Can you please confirm how to utilize my recovery codes?

Thank you for your time.

Asked by banooja 7 months ago

Last reply by user157812248973425838217331312038859720788 2 months ago

  • Archived

Firefox color - dark theme

I'm trying to customize colors of Firefox developer edition. I would like to have a dark toolbar bit i don't wont to enable dark mode for any website. I have installed Fi… (read more)

I'm trying to customize colors of Firefox developer edition. I would like to have a dark toolbar bit i don't wont to enable dark mode for any website.

I have installed Firefox color and whenever i choose a darker color for the toolbar all websites are displaying their dark versions (it behaves like the dark mode is turned on).

I have tried to manual set browser.theme.content-theme and browser.theme.toolbar-theme but after every restart these get overridden.

Does anyone know how to make this happen?

The funny thing is that everything was fine before today's update...i tried reinstalling Firefox and also i tried disabling all extensions...

Asked by dario.jakovljevic1 9 months ago

Last reply by cor-el 8 months ago

  • Archived

Tab crashes when loading content on certain websites.

Visiting certain websites like Humblebundle.com or Kickstarter.com causes the tab to crash, seemingly right when it starts loading images. I believe it has something to d… (read more)

Visiting certain websites like Humblebundle.com or Kickstarter.com causes the tab to crash, seemingly right when it starts loading images. I believe it has something to do with loading images, because with HumbleBundle at least, when going to humblebundle.com/subscription/trove it only crashes once scrolled down, which causes the images on the page to load and then the site to crash, and sites like Kickstarter will text but crash immediately after.

This started happening after getting a new monitor, an ASUS VG27AQ. I have it on 2560x1440 @ 144hz. Changing these settings to match my old monitor does not fix the issue. I have done a clean install of my NVIDEA drivers as well.

I have tried a fresh install, troubleshooting mode, safemode, as well as turning off all extensions, the issue still persists.

Here's a few different crash reports: bp-c62a1e3d-e36e-4177-acbb-654dd0220116 bp-a171e0b6-7c75-4bfc-a6c6-621a30220116 bp-eb9c9fae-f6db-487c-b6a5-964550220116

Asked by Benjamin Bolingbroke 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

reader view and audio

on some web pages reader view shows w'out the read out loud function ... how to get full audio on please ? also , on other web pages reader does not appear at all on top … (read more)

on some web pages reader view shows w'out the read out loud function ... how to get full audio on please ?

also , on other web pages reader does not appear at all on top screen menu ... fix ? i use win 10 and latest firefox version.

thanks, edward.

Asked by calgar 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Removing URL from history

I have tried all three methods mentioned on this webpage for removing one URL but it doesn't work: https://support.mozilla.org/en-US/kb/remove-websites-address-bar-sugges… (read more)

I have tried all three methods mentioned on this webpage for removing one URL but it doesn't work: https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Particularly, when I try the 'Clear all items for a single site' method, the URL I want to remove from the browser's history does not show up in the search box in the History Library. However, when I start typing the URL in the address bar, the browser still suggests that URL.

What should I do to remove this URL so that it does not show up suggestions on the address bar?

Asked by hastawala 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Collections

Have Android 11; Firefox browser no longer has Collections option on 3dot menu how do I add Collections onto start page ? Also I don't much care for … (read more)

Have Android 11; Firefox browser no longer has Collections option on 3dot menu how do I add Collections onto start page ?

Also I don't much care for Pocket... TMI, clutters the opening page.

Asked by Carolyn 7 months ago

Last reply by peter404 7 months ago

  • Archived

latest firefox install

MS installed the latest firefox version and it has made all my backgrounds black and text white!!! I hate it!!! I can't read much on many sites. Please help me get rid … (read more)

MS installed the latest firefox version and it has made all my backgrounds black and text white!!! I hate it!!! I can't read much on many sites.

Please help me get rid of this latest install.

Thank you

Asked by kays2 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox won't play Amazon videos

Hi there. After updating Firefox , as requested just after purchasing a film on Amazon Prime, I found that i cannot play videos on Prime, despite repeated manual updates … (read more)

Hi there. After updating Firefox , as requested just after purchasing a film on Amazon Prime, I found that i cannot play videos on Prime, despite repeated manual updates and reboots. Please advise. Thank you.

Asked by Alanski 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Want to permanetly replace Firefox's printer dialog with System Dialog Box

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can … (read more)

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can permanently switch to System Dialog Box? I am running Windows 11/64

Asked by aniawa 7 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Archived

all themes set to dark

I have noticed that suddenly all the themes on all websites, like github and startpage, are set to dark theme. I didn't set them to dark mode at any point and don't want … (read more)

I have noticed that suddenly all the themes on all websites, like github and startpage, are set to dark theme. I didn't set them to dark mode at any point and don't want them all to be dark. Some websites say that they use system settings for default theme. I do not remember changing any settings in my OS(Ubuntu) or in the mozilla browser.

Asked by mgmgmg 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Access to clipboard denied

I keep getting the message 'Access to clipboard denied - please update your browser Preferences'. (Firefox in Windows and Mac). But Firefox Preferences shows NOTHING abou… (read more)

I keep getting the message 'Access to clipboard denied - please update your browser Preferences'. (Firefox in Windows and Mac).

But Firefox Preferences shows NOTHING about the clipboard.

This seems to be the default in the latest Firefox – before I updated it there was an annoying popup that asked me to select Block/Allow access to clipboard *and I always clicked Allow*. Now it is blocked and I cannot turn off the block.

This has made Firefox unusable.

Asked by richard.parslow 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Media Player Control Not Working on Fullscreen

Sometime media player control not working when I go to fullscreen mode. This happen on embedded video player like Ok.ru, Dailymotion, etc. … (read more)

Sometime media player control not working when I go to fullscreen mode. This happen on embedded video player like Ok.ru, Dailymotion, etc.

Asked by Abu Mushonnip 7 months ago

Last reply by jamsign8 7 months ago