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mozilla issues

I have an account and thought that the bookmarks etc would be saved. when I downloaded the most recent version of mozilla everything went out the window and it stopped wo… (read more)

I have an account and thought that the bookmarks etc would be saved. when I downloaded the most recent version of mozilla everything went out the window and it stopped working. I had selected not to restore defaults cause it messes with a lot of settings that I didn't want to have to redo again. didn't matter what i did it wouldn't work. ended up having to install a new version of mozilla, how ever my history, bookmarks, etc that I rely on being there where all gone. I need help trying to get everything back please

Asked by kakashi_senseisms91 6 months ago

Last reply by Seburo 6 months ago

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Firefox 94.02 under MacOS 12.01 regularly crashes

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus… (read more)

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.

Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?

Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands

Asked by Milowitsch 6 months ago

Last reply by Milowitsch 6 months ago

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Getting Instagram

Suddenly, I can't get Instagram on my iMac with OS Version 10.14.6. I have always been able to get it in the past but for the past 3 days, if I try to go to Instagram, it… (read more)

Suddenly, I can't get Instagram on my iMac with OS Version 10.14.6. I have always been able to get it in the past but for the past 3 days, if I try to go to Instagram, it comes up blank.

Asked by lmillender 6 months ago

Last reply by cor-el 6 months ago

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I have one web site that will not recognize my pass word and pass code. It used to work untill down loading Firefox updates.

This web site ' cornerstonegrp.securecafe.com/residentservices/carolina-club/userlogin.aspx'. The site tells me that password or pass code incorrect. In the past allowed … (read more)

This web site ' cornerstonegrp.securecafe.com/residentservices/carolina-club/userlogin.aspx'. The site tells me that password or pass code incorrect. In the past allowed me to continue to the main web page. At this time all of the add-ons are disabled. Cornerstone web site is the only site not recognizing login. Please help.

Asked by donald 6 months ago

Answered by FredMcD 6 months ago

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Help! Logins and passwords all gone after uninstalling and reinstalling Firefox!

I am absolutely devastated to find that my saved logins and passwords have all vanished from my account. I just uninstalled and reinstalled Firefox because the sync on my… (read more)

I am absolutely devastated to find that my saved logins and passwords have all vanished from my account. I just uninstalled and reinstalled Firefox because the sync on my open tabs didn't seem to be working. But now ALL of my passwords are gone and I don't have them anywhere else because I thought I could rely on Firefox.

I'm logged in to my Firefox account but they are all gone.

How can I get them back? Please keep it simple if possible, I have no background in IT.

Thanks so much - feeling a bit desperate here and hoping there's some way to recover them all.

Asked by Gabrielle O 6 months ago

Last reply by Seburo 6 months ago

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don't know how to open .zip files

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. … (read more)

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. And there it sits in my Downloaded folder. Please advise. Dick B.

Asked by 2blocksma 6 months ago

Last reply by jonzn4SUSE 6 months ago

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Firefox randomly can't load pages - perpetual loading

Using Firefox 94.0.2 and I randomly can't load web pages. It will work fine for a while but eventually I get stuck loading the page. Restarting the browser seems to solve… (read more)

Using Firefox 94.0.2 and I randomly can't load web pages. It will work fine for a while but eventually I get stuck loading the page. Restarting the browser seems to solve it for a while. This only happens with my Firefox browser on my organization's PC running Windows 10. The browser works fine at home.

I have tried various things, like deleting private data, re-installing the browser, using installed and portable versions, running in troubleshoot mode without addons & extensions, but to no avail.

I'm currently writing this in Chrome because Chrome doesn't have this issue.

Asked by blaisadam 6 months ago

Last reply by jonzn4SUSE 6 months ago

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forgetting about a website

So i wanted to forget about this one website because it keeps automatically recommending it to me because of my browser history for it. i just want to go to this bookmark… (read more)

So i wanted to forget about this one website because it keeps automatically recommending it to me because of my browser history for it. i just want to go to this bookmarked site but it ALWAYS goes to the one thats in my history. i clicked "forget about this site" yet it still pops up. please help.

Asked by Alec 6 months ago

Answered by cor-el 6 months ago

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Failure to transfer a profile to a new computer

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put … (read more)

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put it in the Profiles folder on my new computer but FIREFOX does not notice it. What is the problem?

Asked by Steve 6 months ago

Answered by jonzn4SUSE 6 months ago

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My Firefox browser has been hijacked!! (both literally and figuratively)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to … (read more)

Long story short: Whenever I open Firefox, apparently a Russian search engine named 'Poshukach' hijacks my homepage and doesn't let me use google(Image attached). Now to solve this I scoured the Internet. I refreshed Firefox, ran malware scans and even re-installed windows. Still it doesn't go away. I installed Firefox in another device with the same account but to no avail. They while roaming through Firefox settings I noticed in the top that it says 'Your browser settings is managed by your organization' or something like that. So, I figured bad guys took control of my browser's settings disguising as my so called "organization" So, I need help from Firefox's end to solve this. Remove this Organization management stuff from my account. I want my control back. Otherwise, I am afraid I gotta stop using Firefox altogether due to privacy reasons

Asked by turjoreal 6 months ago

Last reply by FredMcD 6 months ago

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Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 6 months ago

Last reply by cor-el 6 months ago

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Laptop Slowdown - Task Manager Shows Almost 100% Memory Usage

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - than… (read more)

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - thank you.

Okay, just want to put this out there but it seems sometime after version 90 of my Firefox browser I am seeing extreme slowdowns on my underwhelming Dell 5520 Inspiron laptop, circa 2014, running Windows 8.1. I also have Malwarebytes and Avast Premium Antivirus running together. My last Windows update was about two weeks ago (11 Nov 2021). My Firefox browser is currently 94.0.2.

I have noticed this four times. I typically browse Reddit but sometimes it's with Youtube. This is normally the scenario: 1) Launch browser; 2) navigate to website; 3) keep tab open for several hours and in many cases my laptop will go to sleep at least once; 4) at some point after waking up PC, logging in then continuing to browse, a warning banner in Firefox will tell me "This website is slowing your browser down. Stop it?", but if I wait at least 5 seconds it will automatically clear; 5) launch Task Manager - which is not easy because of what is going on but after 30-60 seconds it will appear; 6) notice that memory usage is extremely high and most processes are coming to a halt; 7) close Firefox and thing return to normal after 30-45 seconds. I've attached some before and after screenshots. The "before" is after browsing Reddit for about 3 hours and my laptop went to sleep twice; the "after" is when Firefox was closed (two tabs were open - one Reddit, the other Youtube) and then waiting about 30 seconds. Firefox instances take a little time to disappear from Task Manager, apparently.

Lots of variables to consider here: Latest antivirus program not working well? Extensions? (I have three extensions - Adblock Plus, Privacy Badger and Ecosia Search) Perhaps Firefox itself? Motherboard/DIMMs that is/are overdue for the landfill? Windows sucks? (rhetorical).

I guess I am not really looking for help but instead just want to log this as a heads-up to anyone who is encountering the same problem under the same conditions. I will continue experimenting with refreshing my instance of Firefox and possibly turning off browsers/antivirus components in a selective manner to see if it makes any difference. There is also the possibility that a Windows Update has broken something so maybe a restore point is in order here.

Thanks again for offering such a great product.

- Ngo

Asked by ngowun 6 months ago

Last reply by FredMcD 6 months ago

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Fonts have an issue with being too thin and hard to read.

My firefox browser has had issues displaying fonts when I have the "Allow pages to choose their own fonts, instead of your selections above" box checked. Its not all webp… (read more)

My firefox browser has had issues displaying fonts when I have the "Allow pages to choose their own fonts, instead of your selections above" box checked. Its not all webpages as some have more bolded fonts, but it is more than one site.

I have scoured these forums trying to locate an answer, but for some reason the fonts are still so thin and unreadable. I have even erased all existence of firefox from my computer and reinstalled, but the issue still remains.

Please help me.

Asked by sauerbrendan 6 months ago

Answered by FredMcD 6 months ago

  • Solved
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firefox cannot run online games but chrome can run games just fine

Hello, i've recently made the switch from Chrome to Firefox. However, I am someone who enjoys playing games in their browser. And it occured to me, that firefox seemingly… (read more)

Hello, i've recently made the switch from Chrome to Firefox. However, I am someone who enjoys playing games in their browser. And it occured to me, that firefox seemingly lags and stutters whenever i try to play a game.

The two games i have tested are Zombs Royale and Wormax IO. These are two very minimalistic games with nothing much to them. The slowest computers can handle them...

I have a GTX 1080, with 12 gb of rams. I also tested on my laptop, which has unknown specs, but 4gb of ram.

Both devices performed worse then how they would perform in chromium based browsers. I wish to stick with firefox, as i hear security is a virtue with Mozilla, and Chrome really just wants to steal your data.

I might add, that i did follow a couple steps to make my browser more secure, I didn't disable stuff like webgl, but i disabled a bunch of other settings, here is the video i followed:

https://youtu.be/xxWXLlfqNAo

I did install a few add-ons, such as Privacy Badger, uBlock Origin, HTTPS Everywhere, and nightTab(I had this on chrome, and without it i feel home sick.)

I am unsure why these problems occur, as far as i know, my computer should be able to handle this.

I cannot find any other questions related to this, and it is really odd to me. I should also mention, Firefox is also quite slow anyways, it just feels slower than chrome, so i'm unsure if it's an optimization issue or what, but this occurs on all of my computers.

I hope someone can help me thank you.

Asked by official.skylightgaming 6 months ago

Answered by cor-el 6 months ago

Firefox eats up all the memory

When I click on this [https://www.ensonhaber.com/] site, Firefox eats all the memory. I tried both Window 10 and Linux. Also, I've tried it while any plugin not installed… (read more)

When I click on this [https://www.ensonhaber.com/] site, Firefox eats all the memory. I tried both Window 10 and Linux. Also, I've tried it while any plugin not installed.

Asked by Rorschach 6 months ago

Last reply by FredMcD 6 months ago

  • Solved

Add Blocking on MacBook Pro not working right

After the last update to Firefox on my Mac Book Pro running Mac-OS Monterey, I was offered an update to Ad Block Plus. This add-on, AdBlocker Ultimate shows as installed… (read more)

After the last update to Firefox on my Mac Book Pro running Mac-OS Monterey, I was offered an update to Ad Block Plus. This add-on, AdBlocker Ultimate shows as installed but it won't run at all and shows as disabled and my existing AdBlock Plus quits working. I'm using Adblock Plus on my windows based computers with all synced together with the Mac Book and the Windows computers are OK, but not the Mac Book. Is there any way to get my Mac Book working correctly? In addition the last update to Firefox on the Mac Book opens by offering me "Life in Color" every time it starts up. How long do I have to tell it I'm not interested? Thanks for your help.

Asked by Franklin.Siegrist 6 months ago

Answered by Franklin.Siegrist 5 months ago

  • Solved

Can't sign in to any G-mail account through firefox

Neither my wife nor I can sign in to our G-mail accounts through Firefox on this computer. We have no problem signing in with either account through another computer. W… (read more)

Neither my wife nor I can sign in to our G-mail accounts through Firefox on this computer. We have no problem signing in with either account through another computer. When clicking "Sign in," we get a page related to cache and cookies.

I have gone through the steps to delete "cache & cookies" for MY gmail account with no change in behavior. (My wife did not want me to remove hers because she believes (probably correctly) that her password memory on the PC would be erased!

I suspect we'll have to remove ALL google info from this computer, but don't know how to go about it. The only "App" listed with a google name is Google Chrome.

Suggestions? Remove and reinstall Firefox? Ditto Chrome? (Running Firefox 94. something.) I'd like to see her stick with Firefox, but this is a real barrier.

Asked by rhbohl 6 months ago

Answered by FredMcD 6 months ago

Chase.com login failure since 94.0.2 update

Since the 94.0.2 update, I can no longer access Chase.com. I'm assuming it's a privacy issue of some sort. I've tried allowing all cookies, turned off tracker blocking, … (read more)

Since the 94.0.2 update, I can no longer access Chase.com. I'm assuming it's a privacy issue of some sort. I've tried allowing all cookies, turned off tracker blocking, but to no avail. Any help would be greatly appreciated.

Asked by dec6017 5 months ago

Last reply by FredMcD 5 months ago

Firefox blocked my business website.

This morning Firefox decided to block my website! I have spent hours now attempting everything the tutorials have laid out to fix this but I'm still getting error 403 msg… (read more)

This morning Firefox decided to block my website! I have spent hours now attempting everything the tutorials have laid out to fix this but I'm still getting error 403 msg. Have repeatedly cleared history and am almost in tears. Spent many days to have this website perfected for my business and now I can't even access it on Firefox - which was up until today the only browser I use on my pc, ipad or phone for years now. Please help! Sincerely, Almost In Tears Here aka Stefanie H.

Asked by Stefi 5 months ago

Last reply by Stefi 5 months ago