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  • Archived

Youtube videos stutter, lag, or freeze when putting them on 1080p/720 60fps.

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a vide… (read more)

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a video, it suddenly started to lag and not move as smoothly much as before when I have on a higher quality like in 1080p 60fps or 720p60fps.

This has happen to me a couple times before when I couldn't find a way to fix it like when my my laptop was acting stupid and was resetting itself and showing a blue screen when it happen and had someone help me take it to the store and have it fixed and the reset my laptop or something and had to go redownload Firefox and I think the problem stopped working.


Yesterday and today I tried searching and looking up how to fix this and find answers that tell me to go to the about:config and change somethings to false or true whatever and it still has this problem. I hope changing it to whatever doesn't mess it up anything even more.

I thought I had to go update Windows or something since recently a couple of times the youtube videos get stuttery and not move as smoothly at times. I can't remember much this one but I either just close Firefox to hopefully that it goes back to normal or I have to update Windows to restart my laptop and it works and it goes back to normal.

But this time when I did all that and I try to update Windows from my laptop it was doing what it does updating installing or downloading yesterday. The problem is still there and the videos on youtube are still stuttering. And I try to see if there were more things to update there was nothing there and says its up to date.

I linked a video that has a 60fps option on a another browser Microsoft Edge to see if it works from there and video when putting it on 60fps works fine there. So this must be a Firefox problem or something.

So if anyone can help me with this problem. Please tell if there's anything else I can do to get these videos on youtube to work on Firefox in 60fps and hopefully can try to easily fix this and hope its nothing complicated to do. Or if there is a bug or something that's making these videos stuttering and everything please try to fix this problem that's going with me right now. Cause i don't want to have to deal with problem I had before again forever and/or if its permanent.

Hopefully maybe the next update for Firefox might fix this problem I have from these youtube videos, but I don't know. Whenever an update for Firefox happens sometimes, the videos on youtube start to stutter and not move as smoothly with putting it on 60fps and have this problem again.

Thank you if anyone has the time to look at this and hopefully someone can get me the answer to finally fix these videos that are freezing stuttering and stuff there.

Asked by buggasep17 9 months ago

Last reply by Chris Ilias 8 months ago

  • Archived

the Bookmarks have a wide distance when listed.

Hello dear Nerds With the last update the Bookmarks have a wide distance when listed. Too wide! I have to scroll down endlessly to find things. Before they were neatly na… (read more)

Hello dear Nerds

With the last update the Bookmarks have a wide distance when listed. Too wide! I have to scroll down endlessly to find things. Before they were neatly narrow and you could see twice as much. Kindly repair this next time please. Or can I do this? Best Ursula Zürich

Asked by Ulla 9 months ago

Last reply by cor-el 8 months ago

  • Archived

MAC Catalina 10.15.7 - Firefox version 90, the Facebook icons for like, love, care, haha, wow, sad and mad do not appear on the screen

I am running MAC Version Catalina 10.15.7, on Firefox version 90.0, and after installing the update today, every single "like" icon on the Facebook no longer appears. th… (read more)

I am running MAC Version Catalina 10.15.7, on Firefox version 90.0, and after installing the update today, every single "like" icon on the Facebook no longer appears. the placeholder is still there, as you hover over the area, you can still click on the area, but the icons no longer appear. This happened in 89.0.2, but only some of the images for the like icons would disappear, not every single one of them.

Asked by cathysusanwelsh 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Why am I being nagged about installing Firefox. I have the latest version.

Every time I open the browser, I am asked if I want to install Firefox. I already have the latest version. I answer "NO" and the same thing pops up the next time. I don't… (read more)

Every time I open the browser, I am asked if I want to install Firefox. I already have the latest version. I answer "NO" and the same thing pops up the next time. I don't answer and the same thing pops up next time. This is really annoying!

Windows 10 Home, 64 bit.

Asked by Eric 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Videos freezing, Pages taking forever to open, what's up?

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or… (read more)

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or have to be refreshed a couple times, to finally get it to load. And videos constantly freezing up, despite lots of free RAM, and a very high-speed internet connection. I assumed whatever was causing this would've been addressed in the last update, or two, but no, it's only getting worse.

Asked by StevenCee 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Google play store green install button doesn't work on firefox

When I am on a google play store app page, the green download button doesn't work. What happens: 1. Click the green button 2. The round google processing-icon appears on … (read more)

When I am on a google play store app page, the green download button doesn't work.

What happens: 1. Click the green button 2. The round google processing-icon appears on the page briefly 3. Nothing happens, page does not render a pop-up stating the app will be installed on my device

What I tried:

  • Turn off ublock: problem persits
  • Disable all add-ons: problem persits
  • A clean portable version: problem persits
  • Tried on a clean portable google chrome install: everything works (app get's installed)

Problem started 4 or 5 days ago...

I am running Firefox portable 64bit on windows 10. I can just install from the android playstore app, but I need it to work on my desktop like it has always worked.

I someone could help, I'd really appreciate this.

Thanks.

Asked by ron_r 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Will the "System theme" be removed in a future release?

Hello, when I recently updated I was offered a choice of UI themes, including "System theme" which states: "Follow the operating system setting for buttons, menus, and wi… (read more)

Hello, when I recently updated I was offered a choice of UI themes, including "System theme" which states: "Follow the operating system setting for buttons, menus, and windows." My question is, will this "System theme" option be removed in a future release?

As a visually-impaired user I use a high contrast theme with custom button sizes etc,in Windows, and so was greatly worried by talk of a new Firefox theme that uses its own UI / colour-scheme which might not meet my needs. So when updating I was delighted to see the above option. I chose it and FF continues to use my needed system colours etc. Phew, I thought, crisis averted.

But I am now panicking again at other things I have since read, about certain UI options gbeing disabled eventually. I am unclear as to whether it is the ability to disable specific elements within the new UI theme for those that use it that is under threat, or whether it is the ability to choose the alternative "System theme" that is under threat? Thanks.

Asked by TechHorse 10 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Firefox 90 : focus on the adress bar instead of the central search bar in the page

Hi, When i open a new tab, i want to start my research in the central search bar of the home page, not in the adress bar. So in firefox 89, i put the parameter "browser.n… (read more)

Hi,

When i open a new tab, i want to start my research in the central search bar of the home page, not in the adress bar.

So in firefox 89, i put the parameter "browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar" to false. And it worked.

With firefox 90, it dit not work anymore.

How can i retrieve the previous behaviour ?

Thanks.

Asked by fr.viewer 10 months ago

Last reply by cor-el 6 months ago

  • Archived

Firefox for andriod, Instagram add

Hi, just changed to Firefox from chrome because I herd great things, it has been great so far but some functionality is missing, anyway to the problem, I scroll through I… (read more)

Hi, just changed to Firefox from chrome because I herd great things, it has been great so far but some functionality is missing, anyway to the problem, I scroll through Instagram quite often and happen to look at adds aswell, when I click on them it opens a Firefox website I guessed attached to Instagram, the problem is that when I continue to click further looking at items then want to exit I have to keep pressing the back button instead of just having a close symbol, this problem is really annoying just asking to see if anyone can help, thanks

Asked by deaglan 10 months ago

Last reply by Seburo 9 months ago

  • Archived

I'm going to have a seizure trying to fix things by text! I've used FF for over 20 years, give me a break!

CALL ME! xxx-xxx-xxxx, SO I CAN LIE BACK & TELL SOMEONE HOW I SCREWED UP! I HAVE TBI, & AM GOING TO HAVE A SEIZURE IF I CAN'T GET BOTH MY PHONES BACK HOW THEY WER… (read more)

CALL ME! xxx-xxx-xxxx, SO I CAN LIE BACK & TELL SOMEONE HOW I SCREWED UP! I HAVE TBI, & AM GOING TO HAVE A SEIZURE IF I CAN'T GET BOTH MY PHONES BACK HOW THEY WERE! I'M REPLACING 1 OF 2 PHONES I USE EVERY DAY, BOTH HAVE 15 YEARS OF BOOKMARKS, WHICH I CANNOT LOSE! I'M HAVING TROUBLE TYPING, & SEEING! ALL I WANT IS TO HAVE PHONES WORK! NO, I'M NOT CALLING 911, I WANT TO FIX PHONES! ... @gmail.com aka Ron Jordan aka ... @gmail.com I live out of these phones! Can you just help me so I can eat dinner, then sit back & relax?


edited email and phone# from search/spam bots view as this is a public community forum and nobody here does one on one support by phone or email.

Asked by TBIMan2000 aka R.J. 9 months ago

Last reply by Seburo 9 months ago

  • Archived

Firefox does not respond when I click on any links on any webpage. Clear the history trick only fix the issue temporarily.

Every now and then my firefox does not respond when I click on any links on any webpage. It only works when I clear the browsing histories and cookies for last hour. This… (read more)

Every now and then my firefox does not respond when I click on any links on any webpage. It only works when I clear the browsing histories and cookies for last hour. This happens like every 15-30 minutes and is very annoying that I have to keep clear off the history.

Asked by purav81 9 months ago

Last reply by FredMcD 8 months ago

  • Archived

Why do I Have Add-on/extensions in my account that should have been deleted?

his question has been asked AND IGNORED repeatedly all the way back to 2019 so I am not really expecting any difference now but this will be the subject of many social me… (read more)

his question has been asked AND IGNORED repeatedly all the way back to 2019 so I am not really expecting any difference now but this will be the subject of many social media posts about how Firefox pretends to be different from the other browsers but in actuality is exactly the same!

Asked by Angie M 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Prefilled logon/password

I am using Firefox 90.0.2 on a Windows 10 system. I have installed a program called ESET which provides additional security when doing online banking. I have changed my… (read more)

I am using Firefox 90.0.2 on a Windows 10 system. I have installed a program called ESET which provides additional security when doing online banking. I have changed my password recently for one bank. I have deleted the old password and logon from under the Settings tab, Privacy & Security, and have created a new setting with the new password. However, when I attempt to log on to that bank's website, ESET opens a new Firefox browser window and uses the old password. Even when I try to edit that under Settings in the new browser window, it isn't saved. ESET says it is a Firefox problem. Any suggestions how to fix this?

Asked by jswartz1 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox opens a tab loads part of it then closes the tab

Sometimes, I try to click on a link from a page to open in another tab. Firefox opens a new tab, loads part of the page then closes the tab again. If I click on the link … (read more)

Sometimes, I try to click on a link from a page to open in another tab. Firefox opens a new tab, loads part of the page then closes the tab again. If I click on the link a second time, it will sucessfully load the new tab as normal.

This can happen even with a link from Email to Reddit or some such and firefox will start up, partially load the tab and close down again. It's really frustrating.

I've been putting up with it for about 3 months on Win7 thinking it might be my system was overloaded with junk. But I recently upgraded my PC completely, (CPU, Memory, Motherboard and Graphics) and installed Win10 on it and a fresh install of Firefox. It's still happening. It's nothing to do with hardware acceleration or such, this is a totally new PC and a fresh install of Win10 and Firefox with no tweaks.

It's driving me nuts because I want the page to open but I sometimes have to click on the link twice to open it. It's like Firefox is treating the new tab as a popup and closing it.

Asked by Tryst 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

SSL_ERROR_NO_CYPHER_OVERLAP when trying to visit my own website

Whenever I visit my [[website|https://alotofyoumaybeaskingwhyareyouavirginisaytothemiampoggersgfisnot.international/]] I get an error saying Cannot communicate securely w… (read more)

Whenever I visit my [[website|https://alotofyoumaybeaskingwhyareyouavirginisaytothemiampoggersgfisnot.international/]] I get an error saying Cannot communicate securely with peer: no common encryption algorithm(s). And the error code is SSL_ERROR_NO_CYPHER_OVERLAP. I am running Firefox 90.0.2 on Windows 10. The website is hosted on a nginx vps and I am using Cloudflare for SSL. On cloudflare I am using a single A record to the IP of my VPS and I have enabled proxy. SSL/TLS encryption mode is Flexible.

Asked by ibbysaleemi 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Browser under Remote Control

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools). What… (read more)

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools).

What is it? how do I get rid of it?

Asked by klg61 9 months ago

Last reply by cor-el 5 months ago

  • Archived

Fonts on certain sites are odd

Certain websites font's have gone weird in Firefox, it's not reproducable on other computers just my own. I have looked through this community and run through: Set gfx… (read more)

Certain websites font's have gone weird in Firefox, it's not reproducable on other computers just my own.

I have looked through this community and run through:

   Set gfx.canvas.azure.backends & gfx.content.azure.backends to direct2d1.1,skia,cairo
   Set gfx.font_rendering.cleartype_params.rendering_mode to 0
   Set gfx.downloadable_fonts.otl_validation to true
   Disabled hardware acceleration

Firefox Version is: 90.0.2 64-bit Windows 10 21H1 All drivers are up to date

Attached are screenshots from Chrome (what the website is meant to look like) & Firefox - I prefer Firefox over Chrome so I would rather not move.

Asked by kris0089 9 months ago

Last reply by cor-el 9 months ago

  • Archived

How to make update settings stick (FF 90.0.2, running on Win 7 Pro)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing up… (read more)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing updates. When I go to the Tools/Settings and type in "Updates", I find that the "Automatically install updates (recommended)" button is selected. Of course, I immediately change this to the "Check for updates but let you choose to install them" setting, which lasts until I (manually) install the next update. At that point, the new update setting defaults back to "Automatically install updates (recommended)".

Is there a way to make my update selection stick?

Asked by LesF 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Very slow Facebook page

These last few days, maybe since the last update, Facebook is grudgingly slow and doesn't sometimes even load photos. Today it isn't even loading notifications on the rig… (read more)

These last few days, maybe since the last update, Facebook is grudgingly slow and doesn't sometimes even load photos. Today it isn't even loading notifications on the right hand side.

With the photos, it shows just a space holder with text saying things "May be an image of a car" in the top left hand corner.

Asked by BilboBagginsUK 9 months ago

Last reply by FredMcD 9 months ago