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  • Solved

this website is not working

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next. https://bannergress.com/banner/self-s… (read more)

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next.

https://bannergress.com/banner/self-similar-across-scale-24c4 The box in the upper left should be scrolling to display the whole picture. The problem is with every page of this site; I selected this particular page as an example.

scrolls on this computer: desktop Windows 10 Pro v 20H2 Firefox v 89.0.1

doesn't scroll on this computer: laptop Windows 10 Home v 20H2 Firefox v 89.0.1


What I've tried on the laptop so far (none of these solved the problem):

tried in a private browsing window

tried in Troubleshoot Mode

uninstalled Firefox deleted default profile folder (that was the only profile) deleted profiles.ini reinstalled Firefox

Asked by CharleneTX 4 days ago

Answered by CharleneTX 22 hours ago

  • Solved

Search.....

One of your recent updates has all searches forced to the address bar..... I use the Google search box on my homepage and from the first letter its moved to the address … (read more)

One of your recent updates has all searches forced to the address bar..... I use the Google search box on my homepage and from the first letter its moved to the address bar... Go back to the Google box on the homepage.... You've made it useless....

Asked by koyotee 1 month ago

Answered by jscher2000 1 month ago

  • Solved

I can't log into any Google accounts after Firefox update to 89.0

Firefox did an update to their 89.0 version and now I can't log into any Google accounts (or any emails at all) using the Firefox browser. The reset button on my browser… (read more)

Firefox did an update to their 89.0 version and now I can't log into any Google accounts (or any emails at all) using the Firefox browser. The reset button on my browser will quickly flicker once and nothing else happens. When I use other browsers, I am able to get into my Google accounts and other email systems that are not Firefox/gmail.

Asked by derekjmccoy8125 2 weeks ago

Answered by derekjmccoy8125 1 week ago

  • Solved

FF 89.01 weirdness, anyone else?

Since the download of 89.01, my drop down menus on some features will not stay visible. They flicker on, and off.... gone. This happens on my search engine toolbar, plu… (read more)

Since the download of 89.01, my drop down menus on some features will not stay visible. They flicker on, and off.... gone. This happens on my search engine toolbar, plus on other sites that have a drop down menu fields for saved information. It works for for the main FF menu's drop down options across the top (i.e. File, Edit, View, History< bookmarks, Tools, Help).

I can occasionally cheat it by holding the left mouse button down and dragging it to where the drop down menu flickered for a brief nanosecond, but it often takes 3-4 times to get it to stay visible and select an option.

Additionally it seems to affect a few other features, such as when I hit the hold down the CTRL button, the window zooms/resizes larger. huh? That's a real pain in the butt when using copy/paste short cuts.

I've tried refreshing FF, checked settings. I have no add ons. Standard theme. Note: Windows 10, Version 10.0.19041 Building 19041, FF version 89.01 64bit, HP Desktop computer, Model 510-p020.

FF 88 is still on my HP laptop, and I don't have an issue with that computer or FF version. You won't find me updating that until this is sorted out. This all showed up with FF 89. At this point I'm wanting to find FF 88 to reinstall, but can't find a download for that except for 3rd party sites, and I'm not going there.

Anyone else experiencing this? And is there a solution I'm missing, or a fix on the horizon? Thank you so much for your assistance.

Asked by Terrif1 1 day ago

Answered by Terrif1 13 hours ago

  • Solved

Dislike of new bookmark view

I dislike the new spaced-out view of bookmarks and white "empty" folders which feel exactly like bookmarks without favicons. Is there a way to return to the old view for … (read more)

I dislike the new spaced-out view of bookmarks and white "empty" folders which feel exactly like bookmarks without favicons. Is there a way to return to the old view for Firefox?

Asked by Wil 9 hours ago

Answered by cor-el 9 hours ago

  • Solved

sending email via thunderbird

Have written email message via thunderbird. Somehow, the SEND box is now greyed out and the message is not sent. No action knowingly by me preceded this condition. Thank … (read more)

Have written email message via thunderbird. Somehow, the SEND box is now greyed out and the message is not sent. No action knowingly by me preceded this condition. Thank you.

Asked by bruceg921 1 day ago

Answered by christ1 10 hours ago

  • Solved

Firefox 89 keeps crashing on Android

After I updated Firefox on Android to version 89, at random times it crashes when I open it and nothing works excepts reinstalling it (Android says it's crashing continuo… (read more)

After I updated Firefox on Android to version 89, at random times it crashes when I open it and nothing works excepts reinstalling it (Android says it's crashing continuously and the only thing I see after is the crash reporter). Problem is that everytime it happens I lost my collections and settings (those seems not to be synced like bookmarks).

I suspect its related to sync, I currently have 3 devices in sync, a linux desktop, an android 5 phone and an android 9 phone (I consider it the main firefox for me). It started after updating both the phones and the desktop to 89.

Firefox: 89 Android: 9 Device: Asus Zenfone Max Pro M2

Asked by faelv 1 week ago

Answered by faelv 1 week ago

  • Solved

Firefox 88 | Fat toolbar | Fat tabs | Fat menu | Fat everything (compare screenshots with FF 88)

subject: After update to Firefox 88 we got fat toolbar, fat tabs, fat menu, fat spaces between icons (compare screenshots with FF 87...88) in attach! Why did you do that?… (read more)

subject: After update to Firefox 88 we got fat toolbar, fat tabs, fat menu, fat spaces between icons (compare screenshots with FF 87...88) in attach! Why did you do that? WHY? Why don't realize that there are many people sit with laptop/notebooks with screens HD 1366 * 768 new thick menus and tabs look terribly, half the content slides down, a third of the screen takes your non-sense fatty tabs and spaces!

Asked by zemixboy 1 week ago

Answered by jscher2000 13 hours ago

  • Locked

Firefox vs TradingView

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1339419. Please follow up there, thanks.] How do I get support when the community cannot answer the … (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1339419. Please follow up there, thanks.]

How do I get support when the community cannot answer the question I asked?

Asked by Aristocritos 2 days ago

Last reply by Erwin Pratama 15 hours ago

  • Solved

McAfee flagged a trojan in win64/en-CA/Firefox Setup 89.0.1.exe

Hi, I got a McAfee report on the first machine that I tried to deploy this file. Firefox Setup 89.0.1.exe contains the GenericRXAA-AA!92712AE6AC5F Trojan. Undetermined cl… (read more)

Hi,

I got a McAfee report on the first machine that I tried to deploy this file.

Firefox Setup 89.0.1.exe contains the GenericRXAA-AA!92712AE6AC5F Trojan. Undetermined clean error, OAS denied access and continued. Detected using Scan engine version 6200.9189 DAT version 10008.0000.

I scanned the file with on VirusTotal and verify the hash. It doesn't bring up anything.

Does someone know anything about this?

Thanks.

Asked by mabelisle 1 day ago

Answered by jscher2000 1 day ago

  • Solved

Vuukle blocked from accessing your browser storage through Consent Management

I'm getting the below message on certain websites (www.planetf1.com for example), when trying to view comments. I've got uBlock Origin and Dark Reader installed, but disa… (read more)

I'm getting the below message on certain websites (www.planetf1.com for example), when trying to view comments. I've got uBlock Origin and Dark Reader installed, but disabling uBlock doesn't seem to fix the issue.

Anyone know how I can allow this? Also is it a massive security issue if I do allow it?

It seems that you have rejected Vuukle from accessing your browser storage through Consent Management Platform. Please enable Vuukle from your Consent Management Platform partner list for smooth functioning of the platform.

Asked by lowndes783 17 hours ago

Answered by lowndes783 16 hours ago

  • Solved

Bookmarks!

So my bookmarks from Mozilla Firefox on my Microsoft Windows laptop aren't showing when I log in with the same account using Mozilla Firefox on my Android phone. Am I mis… (read more)

So my bookmarks from Mozilla Firefox on my Microsoft Windows laptop aren't showing when I log in with the same account using Mozilla Firefox on my Android phone.

Am I missing something? Anyone else have this problem? I'm open to suggestions..

Asked by Cian Donnell 5 days ago

Answered by Seburo 2 days ago

  • Solved

Amazon Not Working as of this morning

Suddenly Amazon windows are not displaying correctly. Products are shown linearly down the page and very widely spaced vs the products shown in side by side boxes effici… (read more)

Suddenly Amazon windows are not displaying correctly. Products are shown linearly down the page and very widely spaced vs the products shown in side by side boxes efficiently using the screen. The pages are displayed correctly when I using Microsoft Edge. I have provided a screenshot of Firefox and ME. How can I correct this? thank you

Asked by rkruz3 1 day ago

Answered by cor-el 1 day ago

  • Solved

Could not connect to the reCAPTCHA service

Hi, Firefox version 89.0.1 (64-Bit) Windows 10 (updated) Recently I have noticed when I want to use reCAPTCHA I get Could not connect to the reCAPTCHA service. Therefor… (read more)

Hi, Firefox version 89.0.1 (64-Bit) Windows 10 (updated)

Recently I have noticed when I want to use reCAPTCHA I get Could not connect to the reCAPTCHA service. Therefore, on Firefox help I found the answers such as renamed the cert9.db file to (cert9OLD.db) later deleted cert9OLD.db. There wasn't any cert8.db in the profile folder. Also changed Net work settings to "No Proxy" but nothing changed.

Questions is what if I want to change Net work settings as it was previously? (which I do not remember) or is it ok to keep it as No Proxy because I do not use any proxy or VPN.

Thank you.

Asked by Ari94 2 days ago

Answered by Ari94 1 day ago

  • Solved

Icons have just become smaller with a WIDE white space after update - can it be reversed?

Firefox was working well - and unfortunately I had forgotten to switch updates off. Now display settings on some pages are really grim from a "not great eyesight and now … (read more)

Firefox was working well - and unfortunately I had forgotten to switch updates off. Now display settings on some pages are really grim from a "not great eyesight and now things are tinier" point of view.

I use Protopage (custom home page with news etc) and if you open a second tab, it allows you to have a selection of Icons each with a regularly used link. It still works, but after FF upgraded itself, the image in the tile has shrunk to a fraction of the original size - and is now surrounded by a thick border of white (with rounded edges of course).

Is there a "high vis" option which simply removes wasted white space which seems to have just been added at the expense of clarity?

Is there a way to either revert to a previous version OR to undo the visual messing about they have decided we all must want? If so, please let me know, as this "let's change something to make it harder to see", approach is a bit annoying.

Alas I cannot do a "before" image, but the "after" one is shown, complete with my efforts to explain what has changed.

Any guidance on either reversing the update or switching of the "shrink image and surround with large white border" geratfully received please.

Many thanks.

Asked by Guy 1 day ago

Answered by jscher2000 1 day ago

  • Solved

Suddenly displaying character strings instead of icons

Chess.com uses small "icons" to identify "type of game", for example a "lightning bolt" indicates a "blitz" gaime. As of this week, instead of a lightning bolt, the brows… (read more)

Chess.com uses small "icons" to identify "type of game", for example a "lightning bolt" indicates a "blitz" gaime. As of this week, instead of a lightning bolt, the browser displays '`E Chrome displays it correctly.

Asked by gillaspy 1 day ago

Answered by cor-el 1 day ago

  • Solved

Unassign website from container.

So, I dowloaded the multi-account container. And I wanted to unassign a website from a container. However, it seems that I can only re-assign to another container. Is the… (read more)

So, I dowloaded the multi-account container. And I wanted to unassign a website from a container. However, it seems that I can only re-assign to another container.

Is there any way around this? I added by mistake.

Asked by DaniloJr 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

SKY log in - access denied, only on Firefox

Been with Firefox a long time with no problems. Recent update of Firefox. Now cannot login to SKY a/c on FF. Only SKY, all other links on tool bar work, only SKY is acces… (read more)

Been with Firefox a long time with no problems. Recent update of Firefox. Now cannot login to SKY a/c on FF. Only SKY, all other links on tool bar work, only SKY is access denied. Contacted SKY team, helpful, line / router all OK. No VPN active. Have deleted SKY link, cache, history, cookies etc and reinstalled - same issue. SKY login works on Edge though, or, via e-m client. Problem is solely with SKY log in and solely Firefox. SKY unable to find an issue. Message is Access Denied You don't have permission to access "http://skyid.sky.com/signin/7b613a2768747470733a2f2f7777772e736b792e636f6d2f272c623a2768747470733a2f..." on this server. Which is Error 288 Any thoughts?

Asked by Jeff M 3 days ago

Answered by Jeff M 1 day ago

  • Solved

How to unblock facebook comments plugin on FF 89?

Some websites have this text box under their articles to write a comment and post it on Facebook (see the screenshot). But for that to happen, first you must login to you… (read more)

Some websites have this text box under their articles to write a comment and post it on Facebook (see the screenshot). But for that to happen, first you must login to your Facebook account. The problem is that when I click the button "login to post", nothing happens - as if I didn't click it at all. I suspect the reason for that are the integrated anti-tracking options in Firefox 89. So the question is: how do I get this plugin to work in Firefox 89?

P.S. Until a month ago I was temporarily using Chromium as default browser and there the FB plugin had no issues. Chromium has no anti-tracking options which is why I think this function in Firefox is the reason for the FB plugin not to work.

Asked by rado84 2 days ago

Answered by rado84 1 day ago