All Products Support Forum

Greetings,

Today, I went to access my Bookmarks, & found them "Empty", other wise "Missing"!

I found the "How to recover missing Bookmarks" topics, & that did bring back,what I consider to be My "Permanent Books", bu the section called "Other Bookmarks" will not come back, no matter how many times I go through the "Restore Bookmarks".

I Absolutely need that section to be restored, for I had many files in that section that I updated daily, that I planned to move to the "Bookmarks Section".

How can I get get this section restored?

I have many tabs like 200-300. Firefox crashed today. I also have 4GB page file on top of that. Strange! After I restarted Firefox it was using only 6.8GB RAM. Perhaps memory leak. BTW if I have browser.cache.disk.enable set to false. Is page file still used?

Thanks for help.

Using Firefox for Android on new Samsung phone. Some text on web sites appears garbled, like some letters came loose and landed on others on that line. Sometimes turning the phone sideways fixes it, temporarily. Is there anything I can do?

I have been waiting with the upgrade to 91.0 due to the many reports of bugs. I would be most concerned about anything causing problems with bookmarks and settings. I really do not need any headaches and problems caused by new versions.

Were the reported bugs fixed and if not yet, when will they be fixed? Thanks.

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed into the long grass.

Sure, I could botch a solution by installing an add-on to convert them, or I could use something like XnView (which I do, periodically, and in bulk) after the save event has happened, or I can edit about:info to tell Firefox not to accept webp - but this breaks functionality for some sites (like eBay), but I have found that in the end I have had to start switching to Microsoft Edge to do my browsing for a number of sites because Mozilla Firefox are ignoring repeated user requests to provide a simple option to STOP doing this.

I don't want to save any files as webp - save them as PNG if you like, or jpg, but I use an ancient copy (v3.24) of ACDsee (from the days of Windows 98) for my image browsing, sorting, viewing etc because it is perfect, blisteringly quick, has no extra editing or other functionality which I don't need or want, and it doesn't bloat up anywhere with thumbnail files... but sadly webp didn't exist back then so it doesn't support it. I have used a number of much more up to date browser-viewers, but there is nothing can touch this OLD version of ACDsee for basically brilliant design.

I'm not changing my image viewer. It's non-negotiable.

I WILL however change my web browser if I have to, if the developers of the browser continually kick into the long grass to lock, hide away and pretend there's isn't an issue which has been repeatedly flagged as an annoyance for so many users.

I have been using one form or other of 'Mozilla' family of browsers since the days of Quarterdeck Mosaic. I don't particularly want to switch my loyalty, especially to Microsoft, but if they are listening to what customers want and providing it, and Mozilla are not, what else is there to do ?

I am a retired systems developer. I cannot envisage this being SUCH a big ask.

Modern software treats its users like idiots and takes away control, doing everything it's assumes on their behalf that they will want.

It is not difficult to provide an option within settings for when saving webp files to save as webp, png or jpg with conversion if necessary. All you need to do is hear the screams and respond. :)

Why in this browser only Facebook shows pages like this instead of the normal dark mode? This problem does not exist in other browsers, it only happens on Facebook

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is the work-around. Also, it's many extra clicks to get to my system print controls to print properly.

Solving the print preview too small would go a long way towards keeping Firefox usable. The other things could certainly use fixing, however.

Thanks in advance! L.

(I have restored the old functionality temporarily with print.tab_modal.enabled preference set to false. Thanks community for showing me to do so! See https://support.mozilla.org/en-US/questions/1322623 if you want to know how.  However, usually Firefox takes these options away soon.  )

Dear Community,

I would like to download this extension: https://addons.mozilla.org/pl/firefox/addon/adblock-plus/ I would like to know how it works. If I will install this extension my firefox will be check hashsum for the files of this extension automatically? Or maybe public key of the organization/company who created Adblock Plus extension? How it is work? Can you tell me? I hope that people from Mozilla now read this and can answer for my question. This is very important for me.

Next question is to Adblock Plus extension. I can read this information: "This add-on is not actively monitored for security by Mozilla. Make sure you trust it before installing" so my question is why Mozilla don't recommended this extension? This extension now use 6,678,297 people so this is huge count. It is possible that this extension is not safe and these people now use malicious software? Why on dedicated website for this extension I can't see company name? Why this company is not verified by Mozilla? So my sugestion for people from Mozilla is to change this and check this extension or maybe add some information on website for this extension.

So I should install this extension? My friend use this on Google Chrome and he recommended me this software but I don't know if this is exatcly the same version. Maybe Chrome has verified Adblock Plus software and this is safe but Mozilla didn't verified this and this can be dangerous software because this can be not exactly the same version?

Next question is to adblocker. Why Mozilla can't make their own software to block all annoying ads and due to fight with malware? Example Opera browser have own buil-in adblocker. Why firefox can't do this? Maybe people from Mozilla should do this? This can be helpful because if this can be happen I will be not install any 3rd party software for firefox anymore and I will be safe. Maybe I can send somehow this suggestion to people from Firefox?

I hope that you can help me.

Yours faithfully, Peter

On old tabs, where I have opened google.com, there is infinite captcha! Once I solve it, it will immediately return back. I tried delete cache and cookies and restart PC. Nothing helped! I read on reddit it is known issue with Firefox!

Hello-

I recently did some house cleaning and removed cookies, cleared cache, etc within firefox on my desktop. Since then, gmail.com website will load but when I click to sign-in, no accounts will work within the browser. It continually has the spiraling blue bar above the login screen and gives a "Something Went Wrong" message, which I've attached as an image.

I did some searching through the forums and found a standard response given by the community:

------------------------------------------------------ "You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button
   press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
   press "Command + Shift + R" (Mac) 

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

   Options/Preferences -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Options/Preferences -> Privacy & Security
   Cookies and Site Data -> Clear Data -> Cached Web Content: Clear 

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

   make sure your extensions and filters are updated to the latest version 

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

   switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Safe Mode start window 

   https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

   https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
   https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track 

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again. " ---------------------------------------------------------

I have performed all of these tasks to no avail. Chrome (in the same desktop) works, my android pixel 2 works, as well as an ios device. This only happens in firefox. I have done a full refresh, removed all add-ons, turned off hardware acceleration. I don't use themes.

Has anybody else ever had this issue or can offer any advice? To be clear: all other websites and their respective logins seem to work. Haven't run into any other problems except gmail (and google accounts tethered therein).

Thanks!

Dear Community,

I have problem with my Firefox version 86.0 (64-bit). I have Windows 10 20H2 64-bit operating system. Firefox can't load some websites. For example I can load https://allegro.pl/ but I have problem sometimes with this website: https://allegro.pl/myaccount/newpayments_incoming.php

If you go there and use F5 key on keyboard (refresh website) sometimes this can't load. On other browser I don't have this issue. This very frustrated me because I can't work. On Windows 10 1909 on older machine (another computer) I don't have this issue with my firefox (this sam 86.0 version). So this is probably problem only with Windows 10 20H2.

Steps to reproduce:

1) Open new tab and go here: https://allegro.pl/myaccount/newpayments_incoming.php 2) Log in to your account for Allegro website (without account you can't load website) 3) When website loads normally you must refresh this website (F5 key on keyboard) few times (you must be patient, sometimes this can take some time) 4) When website can't load or it's load partly you can see that this stops loading when it try connect to analytics.google.com so I think that it is very strange behavior.

On other browsers on Windows 10 20H2 version this website works without issue. Only with Firefox I have a problem. On Windows 10 1909 version on another machine I can't notice this issue. Also on Ubuntu I don't have any problems with this website with firefox.

Can you fix it? I can't work on my computer with Windows 10 20H2 system. I musted to switch to another browsers (Google Chrome, Microsoft Edge). I contacted with owner of the website but this is not the first problem with Firefox on Windows 10 20H2 so you should fix it. I remember that I had some similar problems on another websites but I don't remember what was address for these websites.

Actual results:

Sometimes I can't load this website on Windows 10 20H2 64-bit: https://allegro.pl/myaccount/newpayments_incoming.php

When website can't load or it's load in a part you can see in the bottom of the browser that this stops when it try connect to analytics.google.com so it is very strange behavior.

This can be not problem only with this website.

Expected results:

I should load this website always: https://allegro.pl/myaccount/newpayments_incoming.php

I hope that you can fix it.

This has been going for a couple of days.

I have tried starting in safe mode, didn't help.

I have tried disabling JavaScript, didn't help.

Two "main sites" affected, Feedly and Gmail. Feedly had this problem but it disappeared after a while. Now Gmail is having problems. I can move around and read mails but not respond to them.

Other sites affected "seems" to have in common that they are blog-type, perhaps like WordPress or similar.

I have a Windows 10 computer with the same browser setup and there have been no problems there so far.

The version is 86.0.1 (64-bit).

I'm not technically advanced so please be gentle with me.

I often find duplicate bookmarks in my folders and with tags. If I have two identical entries and try to delete only one of them, both bookmarks disappear. Why is that, and how do I prevent it fom happening?

Hi guys i'm new in the forum so i have no idea if anybody else allready had my problem,i've tried to fix it myself but i cant seem to get it done. Yesterday i had a problem with my OS linux,and i had to reinstall the system,while i was pretty sure i had all bookmarks saved in an external HD i went straight to a quick format and reinstall of the OS,after installed all the due system update.

The Problem:

While i was importing the bookmarks.html i stored in external HD i noticed that nothing was being added in the bookmarks of Firefox,so i tried few times just in case i was doing something wrong but still nothing was being added in the bookmarks,so i tried to import the bookmarks on Tor Browser and the same thing happened nothing was imported. So it came to my mind that the .html file could've been damaged. Now i tried many ways to open the file either in command line or text editor i even tried using libreoffice,in the case of text editor,command line such gedit,pico,nano it loaded the file but it was heavily encrypted,in the case of libreoffice shortly after i tried to open the file popped up a message telling me that the file was corrupted and libreoffice couldn't read it and stopped.

I need a solution to either fix the .html file or decrypt it so i can recover the web addresses inside and it would be very bad for me since my bookmarks.html is 3.3Mb large with ALOT of bookmarks inside.

Can anybody tell me how to?

Thank you in advance for any help or suggestion that may help me to retrieve my bookmarks. Ludo.

P.S. OS Linux BackBox 7 up to date along with it latest version of Firefox that update server provides me.

While I appreciate the recent improvements to the Firefox Print interface and features, there are still lingering formatting issues that have existed for a very long time. The most common issue is that portions of content get cut off between pages. Here is one example:

https://www.nolas.com/home/#menus - click FOOD category near top - open Print (does not matter if "Save to PDF" or printer is selected) - default print settings

In the print preview (left side), printed page or saved PDF there are missing parts of text: - beginning of page 4 cuts off from "SHARE PLATES" to half-way through the first item's description. - top of page 8 (under "NOLA CLASSICS") one of the 6 items is missing entirely.

This issue remains even when using different scale factors.

Tested on current software: - Firefox 86.0.1 (new profile) - macOS 10.12 -through- 10.15

Suddenly Outlook has added two columns to the left hand pane.

Is it possible to get rid of them as they just clutter up the page?

I have attached a screenshot and hope it comes out.

Thank you for your help.....Anthony

I'm not that tech savy. all I want to do is add print preview back to drop down menu, complete with sizing options, etc. many are unhappy it's gone as a default. can you tell me how to, simply, assume I'm an idiot, how to restore it?