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  • Archived

Installing latest update on a Mac with 12.0.1 OS

When I try to download the new version it says it wants to install something called helper and asks for my logon credentials. When I put them in they are rejected. So I … (read more)

When I try to download the new version it says it wants to install something called helper and asks for my logon credentials. When I put them in they are rejected. So I can't update the program. I also tried deleting older versions, but it also asked for my logon credentials. I know my info is correct because I just reset my password

Asked by Patti Goldfarb 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Specific browser history by date on android

I can see my browser history on android broken down by recent, last 7 days and last 30 days. How do I get the history showing specific dates and times that I visited a p… (read more)

I can see my browser history on android broken down by recent, last 7 days and last 30 days. How do I get the history showing specific dates and times that I visited a particular url?

Asked by Okallojj 9 months ago

Last reply by Yash R 9 months ago

  • Archived

closing out of firefox

every time i close down out of firefox, weither its to shut down computer or to simply sign our of firefox, when i sign back in again, all my bookmarks, websites i have s… (read more)

every time i close down out of firefox, weither its to shut down computer or to simply sign our of firefox, when i sign back in again, all my bookmarks, websites i have saved every is gone, i don't understand everytime i sign out i have to refind everything,...why does this keep happening?

brooks

Asked by BROOKETTA 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Windows load slowly

I loaded Firefox onto a new Win10 laptop yesterday and made it the default browser (against the "recommended" Edge). Today some websites are loading very slowly (e.g. PCM… (read more)

I loaded Firefox onto a new Win10 laptop yesterday and made it the default browser (against the "recommended" Edge). Today some websites are loading very slowly (e.g. PCMag home page takes 30 seconds to load). Some https sites load normally and others are slow. I refreshed Firefox, did not fix it. Is there something I can do?

Asked by stevenconner 1 year ago

Last reply by Karthik 1 year ago

  • Archived

Problem with: Restoring previous session

I had so many problems with it, I went through downloading different "session save" add-ons, I know what solution you guys will give me, I've done most of the posts' inst… (read more)

I had so many problems with it, I went through downloading different "session save" add-ons, I know what solution you guys will give me, I've done most of the posts' instructions, this is more of a complaint post.

When Windows boots up and you had Firefox open before you shut down last time, it will open anew, automatically, with your previous session, but it's on the end of the list of things that launch on startup.

Forgetting you had it on and clicking the browser again, will open a new session with the home screen instead of the previous session, then when actual session Firefox launches it's a 50/50 whether it will be in home screen as well, or actually in your previous session. Now here is the fun part. If you close the new window with just the home tab, that will now become the latest session, so your previous one will be deleted.

How to get around that? Move your home tab into your session instead of closing the window, it works 100% of the time... But can we, not start a new session if you close the home screen, or if you close just 1 tab it doesn't count as a different session. I dunno, just throwing ideas out there.

Hope this reaches those with the same issue, or people in positions to fix the issue, if anyone wants to use session saving add-ons, I took fancy to Tab Session Manager and Easy Session Manager, though not perfect, I don't advise for over 150 tabs.

I'll try to be as active on this thread as I can be, thanks for reading through! :>

Asked by Nuyu 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I've lost all my favourites

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restor… (read more)

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

Asked by claire.gerardin 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to disable the update dialog?

So I've disabled Firefox updates because of the personal preferences. It keeps nagging me every day with the modal to update. How do I disable this annoying useless fea… (read more)

So I've disabled Firefox updates because of the personal preferences. It keeps nagging me every day with the modal to update. How do I disable this annoying useless feature?

Firefox 85.0 on mac os.

I've tried searching "about:config" for all preferences that contain "update" and look like timers and changed the timestamps to something in the far future. Still no dice, the update dialog keeps appearing every day like clockwork.

Asked by Alex 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Print Page Scale

This is less of a question than it is negative feedback. The new print experience allows me to enter a page scale, but it removed the previous ability to pick a page scal… (read more)

This is less of a question than it is negative feedback.

The new print experience allows me to enter a page scale, but it removed the previous ability to pick a page scale from a drop-down. It also closes as soon as the print is compete, retaining the manually entered scale.

Here's my old process: Load the page that needs 70% scale. Set the scale from drop-down. Print. Return the scale to 100% from drop-down. Close. The next page does not require any special attention, it will print from a single button push.

New process: Load the page that needs 70% scale. Open "more settings." Remove hands from mouse to type in 70. Print. Next page now requires undoing the first. Open page that needs 100% scale, open "more settings", remove hands from mouse to type in 100. Print.

The old process took 3 extra clicks. The new process takes 6 extra clicks plus moving hands to the keyboard. Talk about a "first world problem!" Nevertheless, there was no need to take something that was working well and make it less functional.

Asked by mgilberg@aol.com 1 year ago

Last reply by toddmnuccio 1 year ago

  • Archived

unable to use VPN

Hi, probably in the wrong forum but...downloaded the Mozilla VPN and installed it...but all I have is a pop up that states 'waiting for sign in and subscription confirmat… (read more)

Hi, probably in the wrong forum but...downloaded the Mozilla VPN and installed it...but all I have is a pop up that states 'waiting for sign in and subscription confirmation' been sitting there ignoring me for the past hour! Anyone help out?

cheers Brad.

Ps...I'm a watchmaker not a computer genius so please keep that in mind when/if you reply...thanks...

Asked by chronoset 1 year ago

Last reply by jzapata1 1 year ago

  • Archived

How do I edit the current theme?

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections. I use a custom theme, I just want to change the text colours on t… (read more)

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections.

I use a custom theme, I just want to change the text colours on the menu bar, tab bar and bookmark bar. But the color addon destroyed the whole theme when I made any single change. I had disable and enable the theme to restore it. How do I import the theme to color addon so I can edit it?

Asked by peter.d.hill 1 year ago

Last reply by SpringSong25 1 year ago

  • Archived

Sync issues

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What mi… (read more)

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

Asked by Martin 1 year ago

Last reply by Sausad 1 year ago

  • Archived

No left margin, part of left text missing when printing PDF file from WEB

When printing PDF document from web site using Firefox part of the left text is cut off. I have tried "Fit to Page" and shrink to 90% and still have issue. I can print … (read more)

When printing PDF document from web site using Firefox part of the left text is cut off. I have tried "Fit to Page" and shrink to 90% and still have issue. I can print this web document with Edge with no problem. This problem just started in the last several days. I am using Win 10 professional on a Del Opti-Plex 5080.

Asked by j.thoren 1 year ago

Last reply by Justin 1 year ago

  • Archived

Latest updat sucks.

Latest update blocking website like indeed from loading in information about employers and other sites too. Every update makes firefox worse. I started using other brows… (read more)

Latest update blocking website like indeed from loading in information about employers and other sites too. Every update makes firefox worse. I started using other browsers because now some video's don't work either. Last thing I saw was a QUICK pop-up that said something about bits of trackers now being blocked. Well lots of things are being blocked and making browsing a miserable experience. I tried using the standards system in options. Can't find anything to make it work. Allow lots of things and nothing is working except to probably make the web browser more vulnerable to creeps. Please undo your current update and stop making so many updates. I've had three in the last two weeks and every time they screw up the browser more and more. Just stop it!

Asked by jarekorn 1 year ago

Last reply by mikefinder 1 year ago

  • Archived

Can't change Firefox Account password

Hi, I'm unable to change my Firefox Account password. I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing … (read more)

Hi, I'm unable to change my Firefox Account password.

I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing happens. The page gives no indication that the change has applied and my password remains the same.

I have also tried this in a private window, on Google Chrome and on my phone and the same thing happens.

Asked by alex190 1 year ago

Last reply by denholm.hsun 1 year ago