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Firefox crashes and can't use the existing profile when relaunching

Over the past week I've had this error popup a few times when Firefox is launched: "You've launched an older version of Firefox. Using an older version of Firefox can cor… (read more)

Over the past week I've had this error popup a few times when Firefox is launched:

"You've launched an older version of Firefox. Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I haven't yet spotted a pattern, but the most recent time it happened, I had the browser already open and either opened a new window or clicked Firefox in my start menu. The new window showed my homepage (blank tab) but was unresponsive: I couldn't type into the address bar, click a bookmark, or even close the window. The existing window was fine, so I closed that but had to kill Firefox in Task Manager.

When I relaunched Firefox, I got the above error message. Luckily I use Sync, so my many bookmarks are backed up. But of course all cookies have been deleted, so I have to login to websites again.

Firefox is up-to-date (84.0.1, 64-bit) and running on Windows 10 Enterprise. I even uninstalled, cleared out the data in AppData\Roaming\Mozilla (plus Local and LocalLow), and reinstalled.

As I said, this has happened a few times over the last week (3 or 4?) and is starting to get annoying now!

Any ideas? Thanks!

Asked by gbull 1 year ago

Answered by gbull 1 year ago

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YouTube not working properly on Firefox

Been having this issue for the last few weeks where Firefox just won't load YouTube properly. In particular, livestreams won't play, chat always show as "disconnected fro… (read more)

Been having this issue for the last few weeks where Firefox just won't load YouTube properly. In particular, livestreams won't play, chat always show as "disconnected from chat" and I can't even access the profile menu (clicking on my profile pic on the top left just shows a loading icon forever).

Tried the following without any luck: 1. Safemode 2. Clearing all cache 3. Refresh firefox (When I first did a refresh, it started working again, then I went to sleep and the next morning the same problem is back again)

Any help would be much appreciated.

Asked by Nekonron 1 year ago

Answered by jonzn4SUSE 1 year ago

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Dragon NaturallySpeaking add on for Foxfire

I am disabled and cannot type, and colleges 100% online this year because of CovId 19. When I tried to download the add-on for Dragon naturally speaking the program I use… (read more)

I am disabled and cannot type, and colleges 100% online this year because of CovId 19. When I tried to download the add-on for Dragon naturally speaking the program I use to write Foxfire says that it appears to be corrupted and will not allow me to download it. I know it's not corrupted because I have downloaded it from the same site for chrome. Can anybody tell me how to get around this problem? My sincerest thanks Kevin Arthur Cleveland

Asked by Kevin 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Turn off built-in adblocker for certain sites?

I've noticed since FF has a built-in adblocker certain sites say I need to disable it to be able to submit a question, how do I do this? I'm using version 84.0.1 on 64-bi… (read more)

I've noticed since FF has a built-in adblocker certain sites say I need to disable it to be able to submit a question, how do I do this? I'm using version 84.0.1 on 64-bit Windows Home (and made an exception for the site but I still get the error message). Thanks in advance.

Asked by HelpwithFirefox938373 1 year ago

Answered by jonzn4SUSE 1 year ago

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Side bar not loadin on Youtube.

It's been quite some time. The menu sidebar on YT is not loading. If I click on a "burger" menu button, it just opens blank sidebar. Also, thematic shortcuts on YT don't … (read more)

It's been quite some time. The menu sidebar on YT is not loading. If I click on a "burger" menu button, it just opens blank sidebar. Also, thematic shortcuts on YT don't work either. The screen just greys out and nothing happens.

Asked by lowyaw 1 year ago

Answered by FredMcD 1 year ago

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Down/up arrow key jumps pages instead of scrolling a few lines when reading pdf

Whenever I first open a pdf, the up/down arrows work as normal (they scroll a few lines at a time), but whenever I jump to a new chapter/section using the sidebar, the up… (read more)

Whenever I first open a pdf, the up/down arrows work as normal (they scroll a few lines at a time), but whenever I jump to a new chapter/section using the sidebar, the up/down arrow keys just start to scroll one page at a time and I am unsure of how to fix this.

Below is a sample pdf in which this issue has occured.

Asked by ChaoticCube 1 year ago

Answered by ChaoticCube 1 year ago

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video Error Code: 200001

I prefer to use Firefox but I constantly get errors Error Code: 200001 trying to play video in all Firefox and updates. This NEVER happens in BRAVE? 84.0.1 AMD A8, HP, w… (read more)

I prefer to use Firefox but I constantly get errors Error Code: 200001 trying to play video in all Firefox and updates. This NEVER happens in BRAVE?

84.0.1 AMD A8, HP, win10 pro 1909, 8g ram

any ideas?

Asked by BNRusso 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox tries saving all JPEG files as .jif.

For the past few days, my browser has started trying to save all JPEG files, regardless of their actual fire extension, as .jif. (see attached photo) I have not changed a… (read more)

For the past few days, my browser has started trying to save all JPEG files, regardless of their actual fire extension, as .jif. (see attached photo) I have not changed anything that should have done that, and cannot seem to change it back. Any help would be much appreciated!

Asked by malendras1 1 year ago

Answered by malendras1 1 year ago

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My website is live, but Firefox won't show it

My website, www.bluecollaru.com www.bluecollaru.com has been verified live in MS Edge, and by GoDaddy And it's verified it's live on Chrome for Android and by isitdownri… (read more)

My website, www.bluecollaru.com www.bluecollaru.com has been verified live in MS Edge, and by GoDaddy And it's verified it's live on Chrome for Android and by isitdownrightnow.com

This happened just last night. If I type the URL directly into the Firefox address bar I get this message "Hmm. We’re having trouble finding that site. We can’t connect to the server at www.bluecollaru.com."

I have cleared cache, cookies, history, cleared the Managed WP site cache, had GoDaddy clear the global cache, I've rebooted router and WiFi, I have disabled all plugins, allowed cookies (although my site doesn't use cookies) I get the same error in Private Mode.

I can do a Google search and the site comes up - I click on the name and it works just fine.

Anything I haven't done?

Asked by StopTheInsanity 1 year ago

Answered by StopTheInsanity 1 year ago

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Change What prints on Headers Option removed Page Set up

The print dialog box has been changed, Now I see no way to add or modify custom Header text. I am all for simplification and streamlining, but not dumbing down so much to… (read more)

The print dialog box has been changed, Now I see no way to add or modify custom Header text. I am all for simplification and streamlining, but not dumbing down so much to the point of removing functionality which is seemingly has happened here. Used to be able to change the text as shown in attached picture "Page Setup"...is this just gone now? Please help, now I will have to try in another browser or use a sharpie.

Asked by jflagler 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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www.jerusalem.muni.il. PR_CONNECT_RESET_ERROR

Hello world, I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error mess… (read more)

Hello world,

I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error message of (all) my browser is PR_CONNECT_RESET_ERROR My Mozilla is up to date. Any help ? Thanks by advance (it's for answering a job offer on this site, in hebrew) Eric

Asked by Eric BB 1 year ago

Last reply by Tymcat 1 year ago

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firefox audio plays audio on non-bluetooth device

Firefox plays audio (eg. of youtube videos) on the motherboard sound device even if there is a bluetooth headset connected via bluetooth USB dongle. Microsoft Edge and VL… (read more)

Firefox plays audio (eg. of youtube videos) on the motherboard sound device even if there is a bluetooth headset connected via bluetooth USB dongle. Microsoft Edge and VLC plays audio on bluetooth video any user intervention. The win10 mixer shows that firefox is playing on audio on the non-bluetooth device and doesn't on bluetooth. I can't find a setting in Firefox to change this.

Asked by Baksa Péter 1 year ago

Last reply by Baksa Péter 1 year ago

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Page not displayed the same way either with Edge or with Firefox

Hi, (my PC : Windows 10 with Firefox 84.0.1 (64 bits)) Bug with the french "boulanger.com" website. The same page is not displayed the same way either with Edge or with… (read more)

Hi, (my PC : Windows 10 with Firefox 84.0.1 (64 bits)) Bug with the french "boulanger.com" website. The same page is not displayed the same way either with Edge or with Firefox. One element is missing in the "Mon compte" page. Please, see the two attached image files. Thank you for your anwswer. Richard Kaiser

Asked by richard.kaiser 1 year ago

Answered by FredMcD 1 year ago

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Secure Connection Failed Error Message

Everytime I put anything in the Google search box in the middle of the screen I get "Secure Connection Failed Error Message." It doesn't matter what site i search for. I… (read more)

Everytime I put anything in the Google search box in the middle of the screen I get "Secure Connection Failed Error Message." It doesn't matter what site i search for. I even tried to search "CNN" and it still gave me "Secure connection Error". But if I put "CNN" in the web browser then I get connected with no problem.

Asked by ahmad.khatri 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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unable to log into amazon on firefox

so i got a new PC and decided after years of using chrome and it causing too many issues i would try firefox as my browser, however when i try to login to my amazon accou… (read more)

so i got a new PC and decided after years of using chrome and it causing too many issues i would try firefox as my browser, however when i try to login to my amazon account on there once i type my account email address and click continue the page just loads forever and never changes just a constant ball bouncing left and right at the top of the tab

at this point i have tried clearing browsing data and the cache, tried reloading, tried restarting the PC, tried changing the security options from normal to strict to none and then back to normal refreshing amazon each time)

i have tried logging into amazon on microsoft edge AND chrome now and neither of those browsers have any issue with it

Asked by talyn.sun 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Error code: SSL_ERROR_RX_RECORD_TOO_LONG

I've unfortunately encountered this error over the course of two days randomly. The website will work for an hour, and then I'll get this error, so on and so forth. Micro… (read more)

I've unfortunately encountered this error over the course of two days randomly. The website will work for an hour, and then I'll get this error, so on and so forth. Microsoft Edge has the same issue, my phone's browsers have the same issue (DuckDuckGo, Chrome), but from all of my research, the website is fine. My roommate's phone connects to the site just fine.

I've read a lot of conflicting information on what to do about this error, and clearly waiting it out doesn't seem right since it appears to be entirely on my end. Restarting doesn't help, reinstalling Mozilla doesn't help, I'm out of ideas.

The website is responds to pings and appears to be online on other devices (just not my own), other websites work fine, so I'm completely lost.

Any information on what to do next, let me know.

Asked by stevenkingh 1 year ago

Last reply by FredMcD 1 year ago

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everyday firefox is no longer compatible with more and more government, bank and corporate web sites

Is firefox deliberately making sure it is no longer compatible with web sites ? every time it is updated i can add web sites to the list of no longer compatible web sites… (read more)

Is firefox deliberately making sure it is no longer compatible with web sites ? every time it is updated i can add web sites to the list of no longer compatible web sites. and they are not changing, so the issue is with firefox. I see in the about us, Firefox is braging about their collaboration with Ford Foundation, omidyar network, color of change and consumers international and ford foundation even referred to it as a match made in heaven. How ever how can screwing up every day of the week be a good thing or heaven ? How is it these ' people ' think their of any help at all ? The issue with the usps OIC portal issues was never fixed, then it was several banks and credit card company's, now it is home depot corporate log in [ not homedepot.com ] also the apple icloud issue, with some hidden page command that causes the courser to no longer work when viewing pictures. So I am wondering how a bunch of deliberate screw ups can brag about how their making it ' better' by making the web browser no longer compatible with high security web sites then trying to say the issue is with them is not good, helpful, or even a step forwards.

So now the only work around is fire fox has to be abandoned as a joke junk web browser and all of those web sites can only be accessed by google chrome.

I'm not sure if it is firefoxs new so called clown high security, how ever forcing users to go to a different web browser is not more security , it is a deliberate screw up, like making a car that breaks down when you drive it out of your driveway and calling it safer as it can not get into a accident if you can not drive it.

and just so that we are crystal clear for years I have run computers on line with NO anti virus or malware protection, yet my computer does not get infected, but how can that be ? the answer is simple, people are morons that do stupid things that cause their computers to be infected, if your IQ was higher then a bug you would not have all of the issues your all having. So what do you do ? you change the browser thinking it is going to protect you from your selfs, when the problem is not with the browser its with you the users.

So how are all of your continuous changes that cause the web browser to no longer function properly a help at all ?

Asked by RNARC1 1 year ago

Last reply by FredMcD 1 year ago

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Tabs from previous session were not reloaded

I have Firefox set to restore tabs from the previous session. That works great ... until I set Edge as the default browser in order to do some troubleshooting. Then I s… (read more)

I have Firefox set to restore tabs from the previous session. That works great ... until I set Edge as the default browser in order to do some troubleshooting. Then I set FF back to the default browser, started FF, and the tabs weren't there from the previous session. There was only one tab, the which was the Homepage. Is there some way that I can restore all of those tabs when I start FF?

Asked by Ali Bertarian 1 year ago

Answered by jonzn4SUSE 1 year ago