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Facebook Loads to Blank White Screen

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts? … (read more)

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts?

Asked by bsilver387 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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pausing a video mutes all sounds with bluetooth headphones

Hi ! Ever since I received my bluetooth headphones (ATH-SR50BT), I've had a problem with the sound. Whenever I pause a video or kill the tab it's in (even if the video is… (read more)

Hi !

Ever since I received my bluetooth headphones (ATH-SR50BT), I've had a problem with the sound. Whenever I pause a video or kill the tab it's in (even if the video is not playing) all the sounds of my computer are muted. Simply changing my sound output and going back to my headphone resume the other sounds.

I've tried solutions for Windows and the headphone without success, and then found solutions that appear to work for Chrome (https://support.google.com/chrome/thread/8894867?hl=en&msgid=14396047) and Spotify (https://community.spotify.com/t5/Desktop-Windows/Pausing-Spotify-Playback-quot-Mutes-quot-ALL-Audio-Playback-On/m-p/4551102/highlight/true#M64084), hence why I decided to search for a Firefox fix.

Could someone help me ?

Asked by pauldelrincon 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox completely resets when quit (Preferences, web information, bookmarks, history, etc.)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and pur… (read more)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and purposes, it's as though I deleted and re-installed firefox every time I quit out of it. Bookmarks are removed, and any default bookmarks I removed are re-instated. It also opens up the set-up and privacy web pages that it does for the first time when you open it. None of the preference files are locked, it's set to remember history and I'm not permanently in private browsing, it's not even supposed to delete cookies. It's been like this since the moment I installed it; refreshing firefox changes nothing, uninstalling and reinstalling it also changes nothing. The only thing that stays the same is that my computer keeps firefox as my default browser.

Asked by lotknockmc 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Can't click on things

When I try clicking on certain things, it doesn't work. Example shown in picture. Same clickable thing works on chrome, but I don't want to use chrome. Any fixes? (The pa… (read more)

When I try clicking on certain things, it doesn't work. Example shown in picture. Same clickable thing works on chrome, but I don't want to use chrome. Any fixes? (The past months part)

Asked by gabriel2446 1 year ago

Answered by FredMcD 1 year ago

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youtube does not load

recently you tube had started taking SOOOOOOOOOOOOOOOOOOOOOOO much time to load and i don't know why i open a video and it starts loading and i wait 5 whole minutes for t… (read more)

recently you tube had started taking SOOOOOOOOOOOOOOOOOOOOOOO much time to load and i don't know why

i open a video and it starts loading and i wait 5 whole minutes for the video to load... i tried disabling ad blocker and using you tube enhancer but it still does not work can you please help?

for example in the first image i will place i waited 5 min for the vid to load

i WILL NEVER change browsers cause this is the best one but i do need help

Asked by popiomondayz 1 year ago

Answered by FredMcD 1 year ago

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Home page and search engine

I had Bing as my homepage and search engine, and that has always worked fine, for many years. But after a recent Firefox update, the browser will no longer allow Bing as … (read more)

I had Bing as my homepage and search engine, and that has always worked fine, for many years. But after a recent Firefox update, the browser will no longer allow Bing as my homepage and search engine, and because I had set the browser exclusively for Bing, I can't access another search engine. I liked the Bing homepage because it had a new photo every day, and most of those photos were downloadable to use as wallpapers. Looks like I may go back to Internet Explorer [I don't like Edge]. Why won't Firefox allow Bing now? - it's not a security risk.

Asked by ariari84 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Managing Cookie Exceptions

Need help configuring Firefox exceptions for Cookies and Other site Data so sites like the NY Times can remember me so I don't have to log-in to them multiple times per d… (read more)

Need help configuring Firefox exceptions for Cookies and Other site Data so sites like the NY Times can remember me so I don't have to log-in to them multiple times per day.

I've even deleted Firefox and started over, but that did not resolve the issue.

I need an expert in this to help me as I'm just not getting it...though I have tried many different configurations of FireFox's settings.

Thanks

Tim

Asked by tleahy+ffox 1 year ago

Answered by cor-el 1 year ago

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Move cache to Ramdisk

Hi, I created a new profile because of crashes. I have Firefox version 81.0.1 (64-bit). I have Ramdisk but I cannot edit anymore the cache location in browser.cache.disk.… (read more)

Hi, I created a new profile because of crashes. I have Firefox version 81.0.1 (64-bit). I have Ramdisk but I cannot edit anymore the cache location in browser.cache.disk.parent_directory. I can only toggle true-false but can't add the ramdisk location. Aren't we allowed anymore to use a ramdisk for cache?

Best regards, Ion

Asked by florinds 1 year ago

Answered by cor-el 1 year ago

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Amazon Fire Tablet

I was gifted an Amazon Fire Tablet to use for an upcoming hospital/rehab stay. I use Firefox on my desktop and Android phone and want to use it on my tablet, but the Ama… (read more)

I was gifted an Amazon Fire Tablet to use for an upcoming hospital/rehab stay. I use Firefox on my desktop and Android phone and want to use it on my tablet, but the Amazon store doesn't have the app. Not sure I trust the Amazon Silk browser, but I may have no choice. I am not a tech savvy person! I don't know the difference between a bit, byte, or buttercup. If there is a way to install and use Firefox on my tablet, and sync with other devices, I would like to do so. Please explain how to do it as though you are talking to a 6 year old (who probably knows more about this stuff than I do, anyway). Thanks. rennylloyd

Asked by rennylloyd 1 year ago

Answered by Václav Trpišovský 1 year ago

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Opening a Command Terminal/Window

I am using a Linux/Ubuntu computer. I downloaded a program that instructs me to "Open a browser window" to enter certain commands. I am fairly new Linux user and am req… (read more)

I am using a Linux/Ubuntu computer. I downloaded a program that instructs me to "Open a browser window" to enter certain commands. I am fairly new Linux user and am requesting assistance on how to open a Firefox browser "command" window and enter a Linux command.

Here is the program's URL: https://frontend.bredbandskollen.se/download/README.txt

See Item: --Browser

Thanks for your assistance!

Asked by dwaggoner.phd 1 year ago

Answered by cor-el 1 year ago

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How do I disable rich audio presence that Firefox now does with Windows 10?

Honestly, I have no idea how to describe it. I loved how when I played a video on Firefox, it wouldn't pop up with that annoying video title whenever I changed my volume.… (read more)

Honestly, I have no idea how to describe it. I loved how when I played a video on Firefox, it wouldn't pop up with that annoying video title whenever I changed my volume. Now, when I'm watching a video or playing audio, this happens. And, it doesn't even get it right most of the time! Like for example, it does this instead! That's not even the page I'm on!

Is there any way for me to get rid of this? Thanks

Asked by sheepy404 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Locate folder a bookmark is in

I went to "Show All Bookmarks" and searched for a bookmark. I want to know what folder I put the bookmark in. I can't figure out how to do so. Someone answered this quest… (read more)

I went to "Show All Bookmarks" and searched for a bookmark. I want to know what folder I put the bookmark in. I can't figure out how to do so.

Someone answered this question before:

https://support.mozilla.org/en-US/questions/1274811

"You can open this bookmark in a tab, possible in "Work Offline mode". If you click the highlighted star on the location bar then you can check via the Folder line where in the folder tree this bookmark is located (second down arrow and use the scroll bar)."

How do I get into "Work Offline mode"? Also, why is this so difficult?

Asked by KT 1 year ago

Answered by cor-el 1 year ago

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Firefox disappeared completely after a Windows 10 update

Hello, I just restarted my PC after a Windows 10 update (Windows Update). Launching Firefox from the task bar no longer worked (link removed). So I launched Firefox from … (read more)

Hello, I just restarted my PC after a Windows 10 update (Windows Update). Launching Firefox from the task bar no longer worked (link removed). So I launched Firefox from the start menu. A completely blank version of Firefox appeared on the screen, as if I had just installed it. No more favorites, no more extensions, no more customization. All Firefox installation files in the AppData directory are dated today. How can a Windows update remove a Firefox installation? Is it possible to recover favorites and bookmarks? Thank you for your answers. Regards,

Asked by Eric 1 year ago

Answered by FredMcD 1 year ago

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After an update, Firefox no longer properly displays certain character sets

Recently Firefox asked me to close so it could restart and install an update, and when it came back, it wasn't properly displaying a number of character sets for which I … (read more)

Recently Firefox asked me to close so it could restart and install an update, and when it came back, it wasn't properly displaying a number of character sets for which I have the proper fonts installed. Sorry for the vagueness as to when this was, but I'm not sure. The attached table of letters from Wikipedia's article on the Phoenician alphabet gives a great illustration of the problem I'm having. All of these characters used to display.

The fonts work fine outside of Firefox. But the problem isn't limited to Wikipedia, as shown in the next screenshot from Tatoeba. And there are other, non-Semitic letters that I've also suddenly started having problems with - I think they're all the kind that a typical Unicode font might not support, leading me to wonder if Firefox is properly looking for another font, and it doesn't seem so, but I've had difficulty trying to fix this in settings and haven't found any threads here or elsewhere about how I might do so.

Asked by koyenes 1 year ago

Answered by koyenes 1 year ago

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Collections deleted

Hello I am German and not used to write in english. I use Firefox on my Xperia device. Within the last Update I got the new function to collect the tabs. I created severa… (read more)

Hello I am German and not used to write in english. I use Firefox on my Xperia device. Within the last Update I got the new function to collect the tabs. I created several collections and named them. After I put in the tabs and deleted them in the list. So they were only in the collections. Today I wanted to use one Tab out of the collection. But the whole collection Was not any more there, same with 2 Others! Where are these collections and the tabs now? I did not delete them and I need them.

Where are they and how can I use them again?

Kind regards

Mischa

Asked by cx500e1 1 year ago

Answered by cx500e1 1 year ago

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Updated to Firefox 81.0 but credit card autofill is still missing from Options/Preferences menu

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu. I followed the instructi… (read more)

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu.

I followed the instructions from here:

https://support.mozilla.org/en-US/kb/credit-card-autofill

Yes, I am located in the US.

Asked by Mr.K 2 years ago

Answered by Mr.K 2 years ago

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Is there any way to see my Firefox Account credentials?

Right now, I'm logged in my Firefox account and have everything backed up (logins and passwords, bookmarks, history, etc). Thing is, I do not remember my Firefox account … (read more)

Right now, I'm logged in my Firefox account and have everything backed up (logins and passwords, bookmarks, history, etc). Thing is, I do not remember my Firefox account password, but thankfully I am logged in and synced through 3 devices. I think, there may be a situation when some time in the future, I will be logged out one way or another.

Is there a way to see my Firefox account password, since changing password results in everything being deleted? I want to not get involved in such a hassle of exporting and importing data, if I can help it.

Thanks in advance.

Asked by Bambacha 1 year ago

Answered by Bambacha 1 year ago

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what is the preference name ( in about:config) for firefox logins: import from file

Firefox has been acting funny under Windows 10 lately so, I recently saved my bookmarks and logins to files (in anticipation that I may have to uninstall and reinstall fi… (read more)

Firefox has been acting funny under Windows 10 lately so, I recently saved my bookmarks and logins to files (in anticipation that I may have to uninstall and reinstall firefox.) I read the article that explains that if "import from file" does not appear on the "logins & passwords" "more" menu (three dots) then, it means I have to go to about:config in the address bar and turn the feature back on. I went to about:config only to discover that I do not know the name of the preference that I want to toggle.

Does anyone know the name of that preference?

Asked by angelos009 1 year ago

Answered by cor-el 1 year ago

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Change the Hand Cursor

I just changed my browser because the version I had before wasn't compatible with a site I needed to use for school. On this version instead of using the cursor designs t… (read more)

I just changed my browser because the version I had before wasn't compatible with a site I needed to use for school. On this version instead of using the cursor designs that are used everywhere else, it uses it's own versions and I can't find a way to change this. When I go to click on a link it turns into this really ugly version of the hand cursor instead of the normal one. I know this doesn't seem important but it's actually triggering panic attacks for me. Please help! I'm using linux mint.

Asked by shekhinahwoolf 1 year ago

Answered by shekhinahwoolf 1 year ago